ERP Exam (Ch 1 - 5)
Which of the following are organizational elements in Purchasing?
Plant, storage location
Which of the following represents the correct order of process steps for the fulfillment process?
Pre-sales activity, sales order processing, inventory sourcing, shipping, billing, payment
Which of the following activities are related to the production process?
Request materials, store materials, locate materials, issue materials
Which of the following is a form of data within the goods receipt step?
All of the above (material ordered, quantity delivered, verification, storage location)
Define Enterprise Systems and ERP system. Provide examples and benefits of each.
An enterprise resource planning system is a software system used to help businesses with their day-to-day business processes. Companies can buy specific processes like accounting or a comprehensive one like HANA. ERP helps companies with intracompany processes, so only within the company. This means the customer doesn't interact with ERP directly. ERP systems like SAP are expensive but can greatly increase efficiency and effectiveness within business processes.
Which term refers to the technical structure of the software, how users interact with the software, and how the software is physically managed on computer hardware?
Architecture
Which term represents what a company owns, such as cash, inventory of materials, and buildings?
Assets
Which term represents a set of tasks of activities that produce desired outcomes?
Business process
Define business processes and what it means to have integrated business processes.
Business processes are steps, tasks, and activities within a business to create a desired outcome. Examples of these processes are procurement, production, and fulfillment. This shows an end to end process of getting materials, creating finished goods, and delivering them to the customers.
Data is used in ____.
Goods receipt
____ is concerned with matching the demand for materials in this organization with the supply.
Material planning
Which process is used to plan and execute large projects such as the construction of a new factory or the production of complex products such as airplanes?
Project management
Which of the following are components of the production (make) process?
Sales, warehouse, production
Which of the following is a key process in financial accounting?
Accounts receivable accounting
Which process is used to manage money owed by customers for goods and services purchased from the company?
Accounts receivable accounting
Which process is concerned with recording data associated with bank statements?
Bank ledger accounting
Which term refers to an ordered listing of accounts that comprise a company's general ledger?
Chart of accounts
Which of the following are examples of organizational data in SAP?
Client, customer, vendor
Which of the following are organizational elements in Purchasing?
Company code, plant
Tangible assets can include which of the following?
Computers, production machinery, real estate
Which system connects a company's ERP system to those of its customers?
Customer relationship management (CRM)
Which of the following are examples of master data in SAP?
Customer, vendor
Materials that are created by the production process from other materials are referred to as ____.
Finished goods
Which type of asset has a non-physical form?
Intangible asset
Which of the following is concerned with the storage and movement of materials?
Inventory and warehouse management (IWM)
Which of the following is NOT a key step in the fulfillment process?
Invoice verification
Which of the following are characteristics of a wholesale channel?
It does not include sales taxes in calculating prices; It requires a minimum volume of purchase; It offers volume discounts; It may designate a specific plant or plants from which deliveries are made
Which one of the following is not an organizational data type in procurement?
Manufacturing plant
Which of the following statements about Purchasing Organizations are correct?
Negotiates conditions of purchase with vendors; can purchase for multiple plants
Which of the following is used to implement multiple ledgers and use each ledger for different purposes?
Parallel accounting
What is the final step of the procurement process?
Payment
In which components of the asset management process is production involved?
Perform maintenance, authorize maintenance, request maintenance
Which one of the following represents the correct order of process steps for the fulfillment process?
Pre-sales activity, sales order processing, inventory sourcing, shipping, billing, payment
Which of the following systems help companies administer the processes of research, design, and product management?
Product lifecycle management (PLM)
Materials that are purchased from an external source (a vendor) and used in the production process are known as ____.
Raw materials
Which of the following activities are related to the procurement process?
Receive materials, prepare for storage, store materials
Which term is a general ledger account that consolidates data from a group of related sub-ledger accounts?
Reconciliation account
Which of the following SAP systems are used to support inter-company processes?
SAP SCM and SAP CRM
Which of the following are components of the fulfillment (sell) process?
Sales, warehouse, accounting
Which term refers to a system in which workers complete their tasks in separate departments without regard to the consequences for the other components of the process?
Silo effect
Which type of asset has a physical form?
Tangible asset
Which of the following statements about business processes is true?
They are executed across multiple functions, they are initiated by some type of trigger, they involve multiple steps (All of the above)
Which of the following is a form of invoice verification?
Three-way match
What type of materials is purchased from a vendor?
Trading goods
SAP can utilize which of the following media to communicate with a vendor?
Web services, EDI, fax, Print (all of the above)
