ESS 160 MIDTERM

Machiavellianism (monarchy personality trait)

- Dont want to play into the media's hands and talk to people they only trust, on an individual bases to protect their monarchy at all cost - Royalty, king of their court, don't give cracks in personality and interact with people in a smaller scale ex: nick savon: coach of football team, conservative, monotone, calm - Manipulate more, win more, are persuaded less and persuade others more

Impression Management (IM)

- Excuses - Self-Promotion - Enhancement - Individual Sources: Security & Selective Informational Processing - Organizational Sources: Group & Structural Inertia

exchange justice

- I gave you product and gotta pay me something since I work for that product and service, reimbursement for services rendered or products made or sold, is the reimbursement really fair? - Nike doing human trafficking in Malaysia - don't make money, sign a contract for three years and can't escape,

risk taking personality

- Making more decisions at rapid pace and with less info - Sports managers in larger organizations are more willing to take risks than entrepreneurs - Someone who goes with their intuition and at a rapid pace doesn't have intuition to make the final decision - High risk propensity may lead to more effective performance for certain occupations bc the type of job demands rapid decision making

low self monitoring

- Show their true dispositions and attitudes in every situation - Behavioral consistency bt who they are and what they do flamboyant, overextend persona, try to be who he is bc who he is makes his revenue ex: connor mcgregor - gets paid more to play who he is = cocky, for the hype of UFC

SPELIT assessment

- Social, Political, Economic, Legal, Intercultural, & Technology - driving force, result and action needed

road equity

- Who is showing up (flying to different states) - How many are nationally following (living in the state of the team they actually support) - Do you have loyal fans or the fact that your team is so popular with a strong national following, inside out or outside in

network boom

- ad space for extra money, a lot of tv channels, - diff sporting events at the same time with more channels and revenue of ad space

management stage

- after PR stunt and bring back in to work with consultants and people that can help remedy the situation to please your org and play on the public perception of the community, - work more internally to remedy the aftermath or about the crisis

type A personality

- aggressively involved in a chronic, incessant struggle to achieve more an more in less time and if required to do so, against the opposing efforts of other things or persons - Based on achievement: always moving and feels impatient - Strive to think or do two or more things at once, cannot cope with leisure time - Obsessed with numbers, measuring success in terms of how many or much of everything they acquire - Do whatever it takes to win and keep position on top

performance

- awe of the athletes, products, - key when we see there is something great and we want to buy in - expectation where brings comodary

moderate position

- based off consumers, player unions, country gov that will interject to make sure there is a fairness against the unethical, - to regulate to make it fair on all fronts, internal aspect of org, - want fair representation on what they bring on the court/field

proactive personality

- challenge the status quo or voice their displeasure when situations aren't to their liking - Select, create, and influence work situations in their favor - In the faces of obstacles: info gatherers and planners, develop contacts in high places, persistent - Perverse until meaningful change occurs, create positive change regardless if theirs obstacle - High leadership stature

Change

- communication and integration of the benefits, - address problems, - empower others: get other people to believe in the value system of this change, effective new ways of working

real youth development

- community involved getting that intimate experience, - learning from top talent in various sports, - starts with the kids to be the future fans and impression you need to make to keep the system going, host clinic, workshop

rights and obligations

- competitive approach - moderate position - government control approach

social justice

- concerned with the treatment of consumers and members of society in general, - campaigns themes, as consumers are we being treated fairly by the conduct this org does ex: nike being hypocritical

economic

- consumption and use of resources and how it impacts your organizations, - expenditures, collecting and spending money

intercultural

- dealing with cultural norms, subcultures and things that cost possible isolation, - understanding the root cause to that behavior and how those formations occur

directed narrative

- derived from sports org to consume and absorb what the org is feeding you, - in house, internally, theme that organization want to sell by being influential with the tactics

organic narrative

- derives naturally, outside from organization, personal experiences

evasion of responsibility

- did it with good intentions, accident, - twisting the story to benefit the individual recall of the story, -removing blame

negative core self evaluation

- dislike themselves, question capabilities and view themselves as powerless over their environment

Unfreeze

- emphasize the WHY the change needs to take place, - frame its importance, - creating the motivation to change

perennial winners

- exercising where your brand equity is - team performance have direct impact on brand equity

gender

- female participation in sports outseek men, male dominant on tv but there is a slow transition of women coming up -Will women be compared to men in sports to be in the same platform?

corrective action

- fix the problem, implementing new rules, change, - offer to public to remedy the situation, - taking action

straight talk lobbying

- formulating plan to go in front of gov city officials goal is to enhance and benefit everyone - when you don't have the above two points - Lay out everything that is going to take on what you are proposing statistically

economic impact

- funded youth tournaments, - give back to the community, - work with parks and recs and enabling leagues to be implemented, - creating job opportunities, giving back financially, - co host tournament or a league

mortification

- hard stance to admit that you are at fault, - regret and apology, - cry and play a public perception and hope that you find empathy and sympathy in that regret

volunteers

- heavily relied on, - helps make them feel apart of the community and closer to the game/team, - real true fan exp face to face

government control approach

- hope we have governing bodies to do good by everyone involved, equal opportunity, - have governing body to ensure fair competition ex: FIFA

social media equity

- how your followers go along with your brand who do not want to pay the high ticket prices to attend the games - Stream games, buy merchandise, do what they can from the outside to save money - Your job is to convince these people to pay and watch the game

excitement

- know something good is going to come - mere fact to watch the sports

narcissism

- likes to be the center of attention, has extravagant dreams and considers himself a person of many talents - grandiose sense of self importance, requires excessive admiration, has sense of entitlement and arrogant Ex: brett farv: done many things just to stay in the spotlight

fan equity

- looks at home attendance then it starts weighing that on the perspective revenues based on the teams performance - Way against team performance and market characteristics that house your organization - use stat models to look at economic compared to performance

enhancement

- make press releases, arguments, to the public that makes everything we do is in the benefit of everyone involved, - playing up the decisions then they have actually occurred

security

- make up stories to secure the brand and make yourself better to media by - selective info processing: individ who are guilty processing info bc want to keep their perception positive in check, hear only what they want to hear

esteem

- makes you feel good - plays on your emotions, - reactionary in both positive and negative bc we feel attached to that team - using terms like "we and us"

economic force of change

- manage against budget restrictions, global recessions and global competitors Ex: MLB - "soft cat": budget to spend on players, evaluate players on talent and performance, facilities take the biggest players, - Donations are given to colleges like crimson

multiple narratives

- multiple opinions on what took place and hear diff side of story on diff circuits, - cant get the facts straight, ex: jimmy butler heated practice had multiple stories

business ethical challenge in sports

- operational costs, working for free - doing grunt work nobody wants to do and end up recycling you

shaped narrative

- org is smart enough to jump on an organic narrative, - jumping on an existing story and jump on that, - shape narrative that gives positive value, - work with outside sources and build upon to extend value

provocation stage

- out there but nobody said anything yet - a report was made, not mainstream and in house - slowly to start building a steam

environment

- personality traits: inculturauraiton, more environment we adapt to can shape our personality - Measures of personality can alter and develop over time - Characteristics in large number of situations ex: Habib fighting mcgregor due to previous press conference about fam

distributive justice

- policies and procedures bc they are a multibillionaire compare do they have to give back to the employees? - Raises questions concerning what portion of the gross profit made in business endeavor should be distributed among all concerned, internal with workers

post-crisis stage

- rebrand - get everyone off of that topic and make them forget and redevelop and package the brand, - implementation, move forward and what can you do to prevent it happening again

improvisational narratives

- respond and clean organizations name whether it is a player, - staff member or collective group of people, - sway what people are saying and defend yourself, - twist story to be in your favor, defend negative organic narratives

positive core self evaluation

- see themselves as effective, capable and in control of their environment - Set more ambitious goals, committed to their goals and persistent longer in attempting to reach these goals

age

- sports rules and games are changing with faster games bc the attention span is lowering across the world, - how are orgs constantly shifting their practice to make their revenue sustainability consistent

denial

- stick to your guts and stance of being innocent, - high risk but high reward bc if something comes up to refute then it is worse than it already began

resources

- supply, support or aid, revenue and stuff that aids and supports your organization 1) Charitable funds: restrictive giving - only for that sport, unrestrictive giving - given to anyone that needs the money 2)Partnerships: sponsorship money 3) Contracts: 1) in house intellectual property - I pay you to protect 2) rate of pay of outside external partners who pay me 4) Buildings and other capital goods: gifts and kind, donated by wealthy 5) Fee for service: rec centers 6) Intellectual capital: how you are operating within the revenue and understanding break analysis of input coming in from output

action stage

- when the report goes public, ordering you to react, - interviews via print and media to defend your stance, counteractment, - organizations need to have press conference, interviews to defend their stance

reducing offensiveness

- wild goose chase by being not clear with the details of the story and bring many individuals into it, - "everyone else is doing it", - reframes the incident

charity

- work with non profit organizations, good PR, shows that they are selfless Ex: thanksgiving dinner for Detroit pistons, jingle jam, UCLA: adopt a classroom where they work with less unfortunate children to work on building there brand and future

socialization

-going to games wearing the same jerseys and cheering the crowd - feeling apart of something bigger than one self

William Beloit's 5 types of responses

1) Denial 2) Mortification 3) Evasion of Responsibility 4) Reducing Offensiveness 5) Corrective Action

forces of change

1) economic 2) social 3) demographic 4) technology

STEVEN FINK CRISIS MANAGEMENT 4 STAGE MODEL

1) provocation stage 2) action stage 3) management stage 4) post-crisis stage

reducing a risky business

Building public awareness, sharing the upside of sports investments and creating winning campaigns are opportunities to demonstrate return on public investment 1) launching grassroots campaign 2) government focused position 3) straight talk lobbying

brand equity

Determines whether or not you truly have an expansion fandom that follows your team or the brand itself 1) fan equity 2) social media equity 3) road equity

Lewin three step model

Unfreeze -> Change -> Refreeze

minorities

a lot of different languages broadcasting and interracial

expenditure

act of spending funds 1) Human resource: salaries, benefits, support services 2) Operational cost: output of everyday, appreciation on facilities 3) MUR: maintain, upgrade and repair of buildings 4) investments: player acquisition, hiring consultants and temporary staff

Appreciative Inquiry (AI)

all rooted in the positive core 1) Construction: the stories, positive stories that make up the organization 2) Poetry: theme on which the org stands for, uplifting theme that made your org distinct 3) Simultaneous: between knowing the positive self and implementing system and building on what you know works, ask questions and enact change at the same time 4) Anticipation: see the future, be a visionary, mental pic of where we want to end up 5) Positive core: Never stray away from being positive - Discovery, Dream, Design, Destiny

social

behaviors in organizations and how you conduct yourself/ effects the org

periodic winners

biggest part is brand equity - equality rules supreme - wants unpredictability or else it gets boring

Discovery

building on poetry, what makes you great, share stories, do interviews

heredity

determined at conception - genetic code make you vulnerable and says how your personality can be shaped Ex: bipolar disorder ron artes

Morality

do sport organizations act responsibly and ethically in its decision making? Fair manner?

Expectations

does sport bring commitment and consistency to its fans? Level of commitment from org compare to commitment from fan?

Compatibility

does sport identify with its target audiences? Address and identify the market characteristics, do they know their demographics? Ex: making nightclubs at the stadium instead of more seats

Acceptability

does sport identify with the liberalization of attitudes toward gay, lesbian and transgender athletes and staff?

social force of change

drives the brand equity - Morality - Expectations - Compatibility - Acceptability

diversion

escape from the problems of your real life

legal

every org has its own set rules whether it is on a game or legal system, criminal act, policies/procedures/regulations, - internal to the external

competitive ethical challenge in sports

every org i sport of an embodying league how they sell to their consumer base, how they bend the rules to their favor legal side - not in the writing, challenging the status quo

fan experience

fantasy sports, streaming wherever you are, organization need to shift to dictate the younger gen

Design

formation of new system and policies based on the past and the future (narrative), positively align how you can shape a strategy or plan to move forward

Winning business

four ways to build community relations: 1. Economic Impact 2. Charity 3. Volunteers 4. Youth Development

group inertia

group norms that have been accepted by multiple layers of individuals

personality determinants

heredity and environment

technology

impact of new innovations and what does it do with the pressure it puts on sports organizations

excuses

never admit fault

information innovation

now we have social media and cell phones with instant info you cant control

technology force of change

platform of showcasing sport has led to the decline of traditional media sources and has altered our perceived consumption - network boom, information innovation, fan experience

structural intertia

premise that everyone has done it this way so why break it, if its not broke why fix it

driving force

root caused of the issue of a particular environment Ex: Overall issue: MLB does not have a salary cap, which caters to bigger market teams - social driving force - players object to a salary cap bc it will hinder their ability to attain more money

self-promotion

selective info processing, pay attention to achievements, self absorbed

perennial losers

socialization, performance, excitement, esteem, diversion (SPEED)

Destiny

sustaining, putting, implementing and testing it out, not concrete and not cement, can improve, learn, communicate, implementation

Dream

take history and start prospecting where you want to go, see common themes that come out of it

result

takes away the opportunity balance ex: takes away the opportunity for competitive balance for smaller market teams to afford the salary contracts with bigger market clubs

demographic force of change

the diverse populations in the marketplace, migration from global perspective and need to adapt to those - minorities, age, gender

self monitoring

they are adaptable in adjusting their behavior to external situational factors - Capable of presenting striking contradictions: public persona vs private self -Behind the scenes another person but on public is another person -Portray themselves as someone thats completely diff in the spotlight ex: lance armstrong behind the scenes is a cheater, tiger woods

action needed

to remedy the issue and remedy for change

political

top, decisions driven by power and influence, make decision with team

competitive approach

wanting to win, make enough money, survival of the fittest

launching grassroots campaign

work from outside in, ex: build stadium state that stadium causes economic growth with local industries and job opportunities

government focused position

working with people inside/city officials to help build and renovate basic stadium, lobby on your behalf and speed up process