Essential to business management Final

A formalized structure leads to faster decision making. (T/F)

False

A strategic alliance is a type of boundaryless organization where all nonessential functions are outsourced. (T/F)

False

Outcome-oriented cultures hold managers accountable for performance but not employees. (T/F)

False

Verbal communication is largely asynchronous. (T/F)

False

While a firm's physical layout impacts motivation and job satisfaction, it does little to convey company culture. (T/F)

False

Work-family conflict is greater for men than for women. (T/F)

False

since 1980, the service industry has accounted for the largest average percentage of firms which downsized five or more percent of their workforces. (T/F)

False

Which of the following is not a physiological outcome of stress?

Heart disease

The individual originating a message is called the

Sender

A task force is a temporary team charged with addressing a specific problem or issue until it is resolved. (T/F)

True

Empowered teams have the responsibility and authority to achieve their goals. (T/F)

True

Eustress is "good" stress. (T/F)

True

Google has acknowledged that its strength comes from its small company values of risk taking, agility, and cooperation. (T/F)

True

Norms are shared expectations about how things operate within a group or team. (T/F)

True

Pret a Manger's relatively low turnover rate is in part attributed to their team-based culture. (T/F)

True

Research evidence exists to demonstrate that teams can reduce labor costs, increase product quality, and raise revenues. (T/F)

True

Some companies are so concerned about the amount of e-mail their employees receive that they are instituting "no e-mail Fridays." (T/F)

True

Stress-related issues cost companies billions of dollars annually due to absenteeism, lost productivity, and accidents. (T/F)

True

Strong cultures are evidenced by consensus among employees on the values of the company. (T/F)

True

The industry influence over culture suggests that it may not be possible to duplicate the culture of a firm in another industry. (T/F)

True

The speed with which new employees learn the company's culture is strongly influenced by the support of supervisors and managers. (T/F)

True

Toyota owes its success in large part to its manufacturing system known as Total Production System (TPS). (T/F)

True

When people react to organizational change negatively, they are absent more often and are more likely to voluntarily leave the company. (T/F)

True

active relationship building is particularly important to avoid turnover in those firms lacking systematic onboarding activities. (T/F)

True

Over ninety percent of employers consider writing a key skill for hiring new employees. (T/F)

True.

Collective efficacy is influenced by which factor?

Verbal persuasion.

Which of the communication channels would be the most information-rich?

Videoconferencing.

Which region of the brain is responsible for stimulating the fear response?

amygdala

What is the key property of a team?

collaborative action

In the communication process model, the task of translating an idea into words is called

encoding.

Role overload is

having insufficient time and resources to complete a job.

Effective managers tend to use more

information-rich channels.

Emotional resonance

is a technique that identifies employees' feelings about their work.

Communication that is asynchronous is...

is written by the sender and can be read any time by the receiver.

Which of the following is NOT an emotion that is part of the Affective Events Theory?

jealousy

The calibrator role does what?

keeps the team on track by suggesting any needed changes to the team's process.

Research on team size suggests

larger groups are generally required for very complex tasks.

The process through which new employees learn the attitudes, knowledge, skills, and behaviors required to function effectively within an organization is

organizational socialization.

The school district has established achievement-oriented goals. Teachers are told that their instruction must thoroughly prepare students for high scores on the state achievement tests. Each nine-week grading period, teachers meet to discuss overall progress toward the goals set for increasing state achievement test scores. Recently the superintendent of the school district proposed establishing a bonus fund to reward teachers whose students' scores increased the most from year to year on those tests. This school has what kind of culture?

outcome-oriented

Marta has been a part-time faculty member at the university for nine years. She has been teaching two to three writing courses a semester. Last month, the dean held a meeting where he announced that next academic year, part-time instructors would be limited to teaching only two classes during the entire year. Marta is very upset and tells her husband, "I may look into teaching at the community college next year but don't let anyone at the university know." This is an example of what kind of change reaction?

passive resistance

A company with a stable culture is

predictable, rule-oriented, and bureaucratic

Ensuring that change becomes permanent and the new procedures become the norm is what stage of Lewin's model of planned change?

refreeze

The system where proposals at lower levels are signed and passed along to higher level management in an effort to build consensus is the

ringi system.

Rodney is experiencing a real dilemma. His boss just called him and told him that he had to attend a dinner meeting Wednesday night with some important out-of-town clients. Rodney's daughter just called and told him she will be dancing a solo at her dance recital on Wednesday evening. Rodney is experiencing

role conflict.

What is an external force that is creating change for organizations?

technology workforce demographics market conditions

Communication fulfills three main organizational functions which are

transmitting information, sharing emotions, and coordination.

What is the first step in Lewin's model of planned change?

unfreeze

In which of the following firms is formalization likely to occur?

unionized manufacturing firm

Anna is placing her workgroup's lunch order over the phone with the Pizza Shoppe. She is using what type of communication?

verbal

Characteristics of cohesive groups include?

working together on a meaningful task.