ETLW Final

Employers _______ workers for their contributions of skill and productivity?

compensate

What is the term that refers to protecting an individual's personal life from unwarranted intrusion by the employer?

employee privacy

What is adapting the job to the worker, rather than forcing the worker to adapt to the job called?

ergonomics

What is the "working class issue of our time"?

predictable schedules

women and men must receive equal pay for equal work and employers may not discriminate based on what?

pregnancy

Some states recognize what 3 exemptions to the at-will doctrine?

public policy, implied contract, just cause

Purposefully planned messages sent to selected media promoting the company without payment to the media are called what?

publicity

What do you call it when someone receives ethnic slurs, derogatory comments based on race?

racial harassment

The purpose of the media relations department is to manage a firm's what?

relationships with the public and public image

Whats law bar unions from requiring all workers they represent to pay dues or fees?

Right to work laws

A firm can affect the general public's opinion of its reputation through what?

TV, Billboards, and Blogs

What do u call compensation that enables workers, for their labor during a standard week, to support half the basic needs of an average-sized family, base don local prices near the workplace?

a living wage

Signing what is now required for one of every six employees with a college degree in an entry-level position?

a non-compete agreement

During crisis management, doing the right thing should include what?

accepting responsibility and expressing regret

Employers are doing what on prospective hires by reviewing their social media history?

background checks

When businesses decide to pay very high _______ to keep wages low as possible, they are contributing to _______

executive compensation, inequaility

the US president issued what to promote equal treatment?

executive orders for the equal employment opportunity

what is the term for when the care of elderly relatives is involved?

family leave

What term is used to describe firms that would fully support both men and women in their efforts to balance work and family?

family-friendly workplace

Scenario-based press releases, key discussion points, and procedures to activate the organization's website are all part of which step in an effective crisis management plan?

get ready before the crisis hits

What is the term used to refer to the invisible barrier that blocks the ascent of women and minorities to attain high positions in organizations?

glass ceiling

Employers are not required to agree with any demands, but they are required to bargain in what?

good faith

about 9 percent of full-time employees are what?

heavy drinkers

What do recognizable brands do?

identifies how they are distinctive from rivals, instills emotional attachment/ brand loyalty, customers true the value

What media technique is used to promote the general perception of a product or service, rather than promoting its functional attributes?

image advertisements

postmates was sued for misclassifying individuals as what (instead of employees) to escape traditional employer obligations?

independent contractors

Courts have found that employers have the right to keep track of what type of communication?

job-related

employees provide what for the firm?

labor

what do u call the proportion of a group of people who are either actively employed or seeking work?

labor force participation rate

What do you call organizations that negotiate with employers over wages, working conditions, and other terms of employment?

labor unions

What remains illegal under federal law so employers in all states can legally test for it?

marijuana

Management experts recommend that employers clearly define their what policies?

monitoring polciies

What do u call the inequitable concentration of a group in particular job categories?

occupational segregation

Organizations with strong positive reputations are generally more successful because they....

often get the benefit of the doubt in uncertain circumstances

What are the major rights of employees?

organize and bargain collectively, safe and healthy workplace, due process, fair and decent wages, privacy, and blow the whistle/ free speech

The corporate reputation of distinction must be built....

over time

What is the term for when a new parent is granted time off?

parental leave

According to the Institute for Crisis Management, what industry is among the top crisis-prone industries because of sophisticated technology found in its product?

pharmaceuticals

What term is used to refer to when any employee experiences repeated/ unwanted sexual attention?

sexual harassment

A customer tweeting about a recent bad shopping experience is using what type of media communication?

user-generated content

Finish the quote: "This isn't a question of legality or policy. This is a question of......

virtue signaling

Building a positive and ethical reputation requires a firm to do what?

Convey a compelling story about the firm and what it stands for

Emphasizing key points and guiding the media reporter to them is called what?

Flagging

A good public relations program does what?

Manages the firm's public image and its relationship with the public

How do you describe corporate reputation?

Relies on the perceptions of past actions, results, and future prospects

A significant business disruption that stimulates extensive news media and social networking coverage is called a what?

a corporate crisis

What represents corporate crisis?

acts of God, management indecision, mechanical problems

government contracts must have written what plans and the plans must be 2 things, what are they?

affirmative action plans, must be temporary and flexible

what are the primary dimensions of diversity?

age, ethnicity, gender, mental/physical abilities, race, and sexual orientation

Through which stakeholder networks can the public demand a certain level of performance from a firm?

consumer advocacy groups and government agencies

Office _____ poses problems for employers insofar as some are _____ , but others are not

romance, consensual

What do people say to refer to the implied understanding between an organization and its stakeholders?

social contract

What is it called when an employee reports alleged organizational misconduct or upward or outward?

whistle-blowing

The diversity of the US workforce is a reflection of the entry of.......

women, immigrants and the aging of the population

What do recruiters rely on that is connected to the old boy's network, excluding women and people of color ?

word of mouth

The way organizational members believe others see the organization is called the corporate what?

Corporate Image

What step in crisis management seeks to restore the firm's reputation?

Follow up and, where appropriate, make amends to those affected

The media control technique called bridging is exemplified by what phrase?

"While that is true, what is important to know is..."

What are the rules of media communication?

be honest, current, and accessible

the workforce of the US is more what that is has ever been?

diverse

What has allowed companies to become more cost efficient, but it has also shifted the risk to workers?

the "gig economy"