Exam 1

Apoorva is known to take a very scientific approach to management. When making decision, she seems to be _____. a.logical b.subjective c.intuitive d.instinctual

Logical

Which type of manager would be responsible for supervising and coordinating the activities of operating employees? a.Top manager b.Middle manager c.Lower-level manager d.First-line manager

First-line manager

What is a strategy? a.A comprehensive plan for accomplishing an organization's goals b.A way of approaching business opportunities and challenges c.A statement of an organization's fundamental purpose d.A plan that focuses on carrying out tactical plans to achieve operational goals

A comprehensive plan for accomplishing an organization's goals

Jolanta was elected by stockholders to oversee a company's management. While she provides general oversight, she does not get involved with the daily activities of the company. Jolanta fills which role of a company's internal environment? a.A regulator b.An owner c.An employee d.A member of the board of directors

A member of the board of directors

What is the difference between a standard operating procedure (SOP) and rules and regulations? a.An SOP typically describes a sequence of activities, whereas rules and regulations focus on one activity. b.Rules and regulations typically describe a sequence of activities, whereas an SOP focuses on one activity. c.An SOP is developed to carry out a course of action not likely to be repeated in the future, whereas rules and regulations are developed for activities that recur regularly over a period of time. d.Rules and regulations are developed to carry out a course of action not likely to be repeated in the future, whereas an SOP is developed for activities that recur regularly over a period of time.

A. An SOP typically describes a sequence of activities, whereas rules and regulations focus on one activity.

Rene is a manager at a medium-size hospital. She has basic familiarity with all functional areas necessary to manage the hospital. Which type of manager is she? a.Marketing b.Administrative c.Operations d.Human resources

Administrative

Which model reflects the subjective considerations that often impact decision making and explain why, when a decision is made with little regard for logic, it can still turn out to be correct? a.Administrative b.Classical c.Rational d.Evidence-based

Administrative

Who or what could a manager study to see an early example of how a staff organization was used to coordinate activities during military campaigns? a.Ancient Egypt b.The Roman Empire c.Alexander the Great d.Al-Farabi

Alexander the Great

How can managers use knowledge of theory and history in contemporary organizations? a.As the basis for new, personal theories b.As abstract ideas c.As a way to set organizational goals d.To apply rules of scientific management to current issues being faced

As the basis for new, personal theories

Which of the following is a potential drawback to the quantitative management perspective? a.There is an overabundance of decision-making tools. b.Assumptions may not be realistic. c.It cannot be used for planning and controlling. d.It does not increase overall understanding of the organizational process.

Assumtions may not be realistic B

Which type of management skills refer to the manager's ability to correctly recognize and define problems and opportunities? a.Communication b.Decision-making c.Time management d.Conceptual

B. Decision-Making

Management can best be defined as _____. a.people working together to achieve a set of goals b.achieving organizational goals in an efficient and effective manner c.making the right decisions and successfully implementing them d.the set of processes used to get members of the organization to work together

B. achieving organizational goals in an efficient and effective manner

Which management perspective helps contemporary managers recognize the importance of employees as valuable resources instead of mere tools? a.Administrative b.Behavioral c.Quantitative d.Operations

Behavioral

Nila applied for a management position in her organization, but did not get it. She was told she had not yet demonstrated the ability to think in the abstract and did not seem to grasp how all the parts of the organization fit together. Which type of management skill does Nila need to work on? a.Technical b.Conceptual c.Diagnostic d.Time management

Conceptual

Avec runs an organization that is in a rapidly changing environment. Which management perspective should Avec take when planning how to respond to changes in the environment? a.Administrative b.Behavioral c.Systems d.Contingency

Contingency

What is often at the center of debates on ethics and social responsibility? a.Norms b.Corporate governance c.Quality d.The service economy

Corporate governance

What distinguishes the behavioral management perspective from earlier management theories? a.It conceptualized organizations as machines and workers as cogs within those machines. b.It emphasized the need to standardize the behavior of employees. c.It focused on how managers could control the behavior of their employees. d.It placed more emphasis on individual attitudes, behaviors, and group processes.

D. It placed more emphasis on individual attitudes, behaviors, and group processes.

What is true regarding quality as a contemporary management challenge? a.Enhancing quality lowers costs. b.Enhancing quality lowers productivity. c.Enhancing quality raises costs. d.Enhancing quality results in more waste.

Enhancing quality lowers costs.

The planning process takes place within a(n) _____ context. a.operational b.environmental c.functional d.planning

Enviromental

If a company creates a committee to review its guidelines concerning selection and promotion, it is attempting to manage social responsibility through what? a.Legal compliance b.Philanthropic giving c.Whistle-blowing d.Ethical compliance

Ethical compliance

Who was one of the earliest advocates of scientific management? a.Frederick Taylor b.Henri Fayol c.Max Weber d.Lyndall Urwick

Frederick Taylor

The availability of natural resources and the variation in government regulation are just two of the challenges posed by ?

Globalization

What was Henri Fayol's contribution to the field of management? a.He developed numerous techniques and strategies for eliminating inefficiency. b.He was the first to identify the specific managerial functions of planning, organizing, leading, and controlling. c.He determined what each worker should be producing, and then designed the most efficient way of doing each part of the overall task. d.He suggested that psychologists could make valuable contributions to managers in the areas of employee selection and motivation.

He suggested that psychologists could make valuable contributions to managers in the areas of employee selection and motivation.

Mikel is a middle-level manager who is in the process of determining goals and objectives for his managers. He has set goals he feels are necessary to achieve the strategic goals given to him. Which of the following will these goals focus on? a.General issues to address b.How to operationalize actions c.Short-term things to accomplish d.The scope of the entire business operation

How to operationalize actions

Which field of management typically works with clients and consumers in areas such as new product development, promotion, and distribution? a.Marketing b.Financial c.Public relations d.Research and development

Marketing

Julius just got promoted and now has the title of division head. In terms of his level in the organization, what type of manager is Julius? a.Top manager b.Middle manager c.Lower-level manager d.First-line manager

Middle manager

Many managers are facing an increased work pace, less time to think through a decision, and more information to process. This can all be tied to which contemporary management challenge? a.New technology b.Globalization c.Social responsibility d.Diversity

New technology

Which of the following influences patterns of work-related behavior and attitudes toward work? a.Norms b.Organizational configuration c.Quality d.Social responsibility

Norms

Which types of events are used in the contingency-planning process? a.Only those with early indicators b.Only those that will impact the organization c.Only those the organization can monitor for d.Only those not addressed in primary action plans

Only those that will impact the organization

Which approach in management acknowledges that human behavior is much more complex than the human relationists realized? a.Quantitative perspective b.Organizational behavior c.Management science d.Operations management

Organizational behavior

What is an informal organizational dimension of managing social responsibility? a.Legal compliance b.Ethical compliance c.Organizational culture d.Philanthropic giving

Organizational culture

Neil's department was recently assigned a new project. His next task on the project is to determine how his people and other resources will be allocated to the project. At this point, which managerial function is Neil tackling? a.Organizing b.Controlling c.Leading d.Planning

Organizing

Which of the following is the key element in quality decisions about what is right behavior for a situation? a.Personal judgment b.Formalized ethical standards c.Training and classes d.Ethics committees

Personal judgment

Which of the following is a formal dimension of managing social responsibility for organizations? a.Philanthropic giving b.Leadership practices c.Organizational culture d.Whistle-blowing

Philanthropic giving

Selecting the course of action that would most likely lead to success would be included in which management function? a.Organizing b.Controlling c.Leading d.Planning

Planning

When considering the basic management functions, decision making is part of which process? a.Organizing b.Controlling c.Leading d.Planning

Planning

Dajhia is currently a first-line manager, and wants to move up into middle management. What job title should she look for when looking at her company's internal job postings? a.Plant manager b.Supervisor c.Coordinator d.Office manager

Plant manager

Car manufacturers must meet certain emissions standards as dictated by the federal and state governments. This requirement is an aspect of which dimension of the general environment? a.Technological b.Political-legal c.Economic d.Regulatory

Political-legal

Management science and operations management are the two branches of which management theory? a.Quantitative b.Behavioral c.Human relations d.Administrative

Quantitative

The market for memory chips for electronic devices is growing at an incredible rate, and Whizz Industries has a small share of that market. According to the BCG matrix, Whizz Industries is a _____. a.cash cow b.dog c.question mark d.star

Question Mark

Which of the following is a dimension of an organization's task environment? a.Owners b.Board of directors c.Regulators d.Employees

Regulators

Which is the most common type of diversification strategy for larger businesses in the United States? a.Related b.Single-product c.Unrelated d.Portfolio management

Related

Whose works should you study if you want to understand the origins of the recognition of the importance of human resources and the personal welfare of workers? a.Robert Owen b.Charles Babbage c.Lillian Gilbreth d.Max Weber

Robert Owen

Which type of management perspective deals with improving the performance of individual employees? a.Quantitative b.Administrative c.Scientific d.Operations

Scientific

The culture at SilverCircle is quite weak. The management team changes often. Employees are not able to sense any direction or purpose for the company, and there is a high turnover rate. In contrast, employees at Wellesby speak very highly of their company. Many of them have worked there for years under the guidance of a steady management team. The differences in culture at the two companies are in part attributable to what? a.Shared experiences b.The founder c.Language barriers d.Values and beliefs

Shared experiences

In order for a tactic to be successful, what must it include? a.General terms b.Specific resources and time frames c.Lack of dependence on human resources d.Available resources

Specific resources and time frames

Lupita's company is slowly recovering from the most recent economic recession. While the recession forced her firm to make tough decisions, it also enabled her to reframe her company. What might Lupita have done during the recession that will make the company stronger in the long run? a.Manage increases in cost by expansion b.Hire more employees at lower wages c.Streamline operating procedures d.Expand operating systems

Streamline operating procedures

What is a potential downfall when using a SWOT analysis? a.Weak mission statement b.Subjective assessment c.Lack of distinctive competencies d.Lack of differentiation strategy

Subjective assessment

Which of the following includes inputs, transformation processes, outputs, and feedback in a way that allows them to function as an interrelated set of elements? a.Outputs b.Feedback c.Inputs d.System

System

What is the basis for operational plans? a.Crisis responses b.Strategic plans c.BCG matrix d.Tactical plans

Tactical plans

Ahmed is responding to a situation that does not happen often. He talked with a colleague about how to resolve the issue. When a colleague suggested Ahmed change his tactical plan, he did not. Why wouldn't Ahmed change his tactical plan to (?) resolve this situation? a.He didn't have a time frame for resolving the issue. b.Tactical plans address several goals. c.The organization would then have to change the mission. d.Performance could be improved with unrelated diversification.

Tactical plans address several goals.

Why is it important for managers to study history? a.History can provide a conceptual framework for organizing knowledge b.Understanding historical context can provide a blueprint for action c.The historical context can help managers avoid the mistakes of others d.History can provide a mechanistic point of view of management

The historical context can help managers avoid the mistakes of others

Polani is working on her firm's approach to social responsibility. How should she approach the development of this strategy? a.With informal dimensions of social responsibility b.The same way as any other business strategy c.Based on legal compliance d.Through ethical compliance of all employees

The same way as any other business strategy

Claims of Theory X and the result on managers

Theory X claims that people do not like work and try to avoid it As a result, managers have to control, direct, coerce, and threaten employees to get them to work toward organizational goals.

What is generally true about management theories that are used to build organizations and guide them to their goals? a.They are grounded in reality b.They are abstract c.They are simple d.They are scientific in nature

They are grounded in reality

Which of the following is true of tactical plans? a.They address operational goals. b.They require only minimal use of human resources. c.They are stated in general terms. d.They must specify resources and time frames.

They must specify resources and time frames

Woojin often meets with government officials and executives of other organizations to shape policy and industry standards. Which level of management is Woojin? a.First-line manager b.Operating personnel c.Middle manager d.Top manager

Top Manager

Nour 's responsibilities include creating organizational goals and overall strategy for the organization. In terms of her level in the organization, what type of manager is Nour? a.Top manager b.Middle manager c.Lower-level manager d.First-line manager

Top manager

Which of the following is considered to be the first step in the planning process? a.Setting strategic goals b.Understanding the environment c.Establish a mission d.Developing a strategic plan

Understanding the environment

Neil's department has come in behind schedule on its last three projects. He determined that initial specifications did not always match up with the actual demands of the project, meaning that department resources were not properly allocated and schedules could not be met. Neil introduced a project start-up procedure that would gather more information in order to verify the accuracy of the specifications before the schedule was written and the resources allocated. This scenario illustrates Neil's _____. a.communication skills b.conceptual skills c.diagnostic skills d.interpersonal skills

diagnostic skills

A disadvantage of direct investment is _____. a.greater economic risk b.inflexibility c.government restrictions d.high transportation costs

greater economic risk

Dajhia has assembled a task force to consider ways to respond to the threat of unionization by some hourly employees. This task force is an example of a(n) _____ . a.Delphi group b.coalition c.nominal group d.interacting team

interacting team

The board of directors is part of an organization's _____ . a.task environment b.internal environment c.general environment d.economic environment

internal environment

Because operations management is less mathematical and statistically less sophisticated than management science, _____. a.it can be applied to a much smaller range of problems b.it does not address efficiency c.it can be applied more directly to managerial situations d.it can be applied directly to operations, but not to areas such as human resource management

it can be applied more directly to managerial situations

Because the process of group or team decision making takes longer, _____. a.groupthink may occur b.it is costlier c.one person may dominate the group d.more acceptance of the final decision is likely

it is costlier

Aviva has mathematical models that she relies on at the start of each new project to determine how to allocate the resources within her department. Aviva is making use of _____. a.administrative management b.Theory X and Theory Y c.scientific management d.management science

management science

Tactical plans must flow from and be consistent with _____. a.the SWOT analysis b.an operational plan c.a strategic plan d.the mission

strategic plan

Which type of manager would be responsible for supervising and coordinating the activities of operating employees? a.Top manager b.Middle manager c.Lower-level manager d.First-line manager

First Line

As a middle manager, what might Yui's job entail? a.Meeting officials from other organizations b.Implementing policies and plans c.Creating strategies and goals d.Overseeing day-to-day operations

Implementing policies and plans

Geert runs a medium-size agricultural company and is facing conditions of rapid growth and labor supply shortages. If Geert adopts the principles of behavioral management theory, he is most likely to address his immediate concerns using _____. a.job redesign b.organizational restructuring c.industrial psychology d.mathematical models

Industrial psychology

What is a key disadvantage of licensing agreements as an approach to internationalization? a.Tariffs b.Political risks c.High transportation costs d.Inflexibility

Inflexibility

Which type of regulator is formed by its members to attempt to influence organizations? a.Board of directors b.Regulatory agency c.Strategic ally d.Interest group

Interest group

Which of the following is a part of an organization's general environment? a.Physical work environment b.Regulatory agencies c.Suppliers d.Interest rates

Interest rates

When suppliers and customers have a question about the organization's products, they talk with Aisha, who helps them to understand the products. Which type of skills would be especially important for Aisha in her interactions with them? a.Technical b.Conceptual c.Decision-making d.Interpersonal

Interpersonal

Which of the following is accurate regarding organizational culture? a.It is intangible in nature. b.It can be quantifiably measured. c.It is best to maintain it even if it appears to become dysfunctional. d.It should be consistent throughout the organization.

It is intangible in nature.

What is often considered to be the most important and most challenging of all management activities? a.Organizing b.Controlling c.Leading d.Planning

Leading

Excessive transportation costs, government regulations, and home production costs might lead a firm to choose which approach to internationalization? a.Exporting b.Importing c.Licensing d.Direct investment

Licensing

Supply chain management and enterprise resource planning are both management concepts that were evolved from which management perspective and use of models to solve problems? a.Quantitative b.Classical c.Behavioral d.Administrative

Quantitative

Which of the following is an advantage of unrelated diversification? a.Organizations can allocate capital to maximize corporate performance. b.Research suggests that it leads to high performance. c.It allows organizations to exploit important synergies. d.Corporate-level managers have a subtle understanding of the different businesses.

Organizations can allocate capital to maximize corporate performance.

What is an advantage of importing or exporting over other approaches to internationalization? a.Extended profitability b.Small cash outlay and little risk c.Access to materials and technology d.Enhanced control of existing infrastructure

Small cash outlay and little risk

Which type of environment includes information a firm can use about competitors, suppliers, customers, and strategic partners? a.General b.Task c.Internal d.Ethical

Task

As a first-line manager, Payal spends a lot of time training her employees and answering questions about work-related problems. Which type of fundamental skill does Payal use to do this? a.Time management b.Diagnostic c.Technical d.Conceptual

Technical

Which type of management skills are necessary to accomplish the specific kind of work done in an organization? a.Technical b.Interpersonal c.Conceptual d.Diagnostic

Technical

Anke assumed that, like her, all of her students would want to earn the highest grades possible and that would motivate them to do their best work. She was surprised to discover that many students were happy to just "get by" with an average grade. When she meets with students, she accepts average work from students who seem less concerned with their grade, but challenges good students to do even better. Anke's experience is consistent with which view of management? a.The quantitative theory b.The behavioral theory c.The contingency perspective d.The systems perspective

The contingency perspective

Why do operational plans tend to be narrowly focused with short time horizons? a.They support tactical goals. b.They support contingencies. c.The environment in which they are used is increasingly complex. d.They take the place of decision making in some situations.

They support tactical goals.

How can managers use information provided by the GE Business Screen to manage their various business opportunities more effectively? a.To determine asset allocation b.To develop tactical plans c.To identify cash cows d.To determine which businesses have the largest market shares

To determine asset allocation

Why is the planning and decision making function important to managers in an organization? a.To coordinate day-to-day operations b.To determine human resource needs c.To help contemporary organization grow in complexity d.To determine how to allocate resources

To determine how to allocate resources

What is one of the main purposes of a SWOT analysis? a.To identify distinctive competencies b.To develop a mission c.To identify common strengths d.To shape the product life cycle

To identify distinctive competencies

What does proper execution of tactical plans depend on? a.Maximizing inconsistent activities b.Vertical and horizontal communication c.Maximizing conflict d.Evaluating just one course of action

Vertical and horizontal communication

If your prices are higher than your competitor's prices, what does your company have?" a.Strength b.Weakness c.Opportunity d.Threat

Weakness

An organization's culture _____. a.is focused on customer satisfaction b.can become a weakness c.is found throughout the organization d.is focused on fun and excitement

can become a weakness

Cora is an operations manager for a privately owned Midwestern trucking company. She spends the first day of each month reviewing the previous month's productivity levels and compares that information against monthly goals. This basic management function is known as _____. a.controlling b.planning c.leading d.organizing

controlling

Behaviors that relate to ethical ambiguity in areas such as advertising, purchasing, solicitations, bargaining, and other business relationships are part of _____. a.ethical leadership b.corporate governance c.managerial ethics d.ethics and technology

managerial ethics

The managerial function of controlling involves _____. a.determining how best to group activities and resources b.selecting a course of action from a set of alternatives c.getting members of an organization to work together d.monitoring an organization's progress toward its goals

monitoring an organization's progress toward its goals

Organizations relate to their environments in ways that often involve ethical dilemmas and decisions. These situations are generally viewed within the context of the organization's _____ . a.ethics b.social responsibility c.financial standards d.legal compliance

social responsibility

How do tactical plans differ from strategic plans? a.Tactical plans focus on people and action. b.Tactical plans focus on resources. c.Tactical plans focus on environment. d.Tactical plans focus on mission.

tactical plans focus on people and action.

Sabine just submitted a bid to take over the paper supply contract for a large firm in town. She knows that another firm bid as well, and only one of them will win the contract. These two firms exist in each other's _____. a.general environment b.internal environment c.task environment d.economic environment

task environment

An argument against social responsibility in organizations is that _____. a.businesses are a partner in our society, along with the government b.businesses have the resources necessary to solve problems c.corporations are citizens in our society d.there is potential for conflicts of interest

there is potential for conflicts of interest

Aviva is considering a capital expenditure to upgrade the plant. Aviva is considering various financing options, but she is worried about what the interest rates will be, the benefits of issuing stocks or bonds, or if she will win a contract large enough to cover the cost of the upgrade. Aviva is making a decision under conditions of _____. a.certainty b.risk c.uncertainty d.programmed decision-making

uncertainty