EXAM 1 MGT 3304 Quizzes
D.rights
If a behavior respects and promotes the rights of others, it is considered ethical under the ________ standard. A.virtue B.sustainability C.profit D.rights E.utilitarian
E.The Asian and Pacific Islander population
Through 2020, which population segment is expected to have the fastest growth rate in the United States? A.The black population B.The white population C.The Hispanic population D.The American Indian, Eskimo, and Aleut population E.The Asian and Pacific Islander population
C.Generation X
Which generation consists of people born in the United States between 1965 and 1980? A.The Silent Generation B.The Generation Y C.Generation X D.The Baby Boom Generation E.The Millennial Generation
E.multinational corporation
Bromley Industries conducts business in many different countries around the world and disregards all national boundaries. Bromley Industries is best described as a(n) ________. A.virtual organization B.importer C.joint venture D.domestic organization E.multinational corporation
A.community
By creating jobs and supporting youth activities, Starbucks shows its commitment to building better neighborhoods, cities, and countries where it operates. These actions by Starbucks primarily relate to the ________ area of a social audit. A.community B.responsible buying C.wellness D.philanthropic E.environmental
E.ethnocentric attitude
Bob is from the United States. Bob takes a transfer within his company to manage a manufacturing facility in India. While in his new assignment, Bob tells others back in the United States that the management practices in India are faulty and not near as effective as those in the United States. Bob is exhibiting a(n) _____. A.geocentric attitude B.polycentric attitude C.power distance D.individualism collectivism E.ethnocentric attitude
C.glass ceiling
Brenda feels that she has been passed over repeatedly for a promotion at her company because she is female. This "invisible barrier" that she is experiencing is known as a _____. A.role overload B.reverse discrimination C.glass ceiling D.stereotype E.role conflict
D.Economic
A company prices its goods so that customers are charged a fair price, the company generates a profit, and shareholders receive a reasonable return. Which sustainability gauge for organizational performance does this represent? A.Cultural B.Societal C.Environmental D.Economic E.Bottom line
A.severe punishments for poor performance
By eliminating _________, managers most likely reduce any pressure on employees to perform unethically in organizations. A.severe punishments for poor performance Your answer is correct. B.whistle-blowers C.seniority pay D.annual performance assessments E.rewards based on ethical decisions
D.Planning
Determining which tasks must be performed to attain organizational goals is part of which management function? A.Adapting B.Organizing C.Controlling D.Planning E.Influencing
C.diversity
Differences such as ethnicity, social class, physical ability, age, and gender describe ________. A.social systems B.minority groups C.diversity D.demographics E.majority groups
C.By implying that day-to-day customer experiences will be better understood
How can diversity in the managerial ranks enhance a company's credibility with customers? A.By showing that all managers in an organization are the same B.By providing potential managers to use as spokespersons C.By implying that day-to-day customer experiences will be better understood D.By implying a homogenous corporate culture E.By showing the company follows government hiring laws
B.social responsiveness
How effective an organization is in pursuing its social responsibilities is a measure of __________. A.urban affairs B.social responsiveness C.whistle blowing D."green" leadership E.community volunteerism
D.Cultural adaptation
John is a worker being prepared for an expatriate assignment through training. The program is currently discussing how to survive the difficulties of adjusting to a new culture. Which element of expatriate training does this describe? A.Culture profiling B.Application C.Logistical information D.Cultural adaptation E.Critical role information
D.diversity
Modern management challenges require _____ skills, the ability to establish and maintain a workforce that represents a combination of human characteristics appropriate for achieving organizational success. A.strategic planning B.motivation C.comprehensive management D.diversity E.decision-making
A.change-related activities
Monitoring the organization's external environment, and proposing new strategies and vision are examples of _____. A.change-related activities B.people-related activities C.task-related activities D.organizing activities E.control
A.tokenism
Robert is the only African-American manager at his level of the organization and is often asked to act as a spokesperson for the few other African-Americans at lower levels in the organization. Robert is currently dealing with the challenge known as ________. A.tokenism B.pluralism C.reverse discrimination D.ethnocentrism E.discrimination
B.exporting
Selling goods in another country is called _________. A.importing B.exporting C.direct investment D.franchising E.licensing
C.conceptual
The ability to understand how a change in one part of the organization affects the rest of the organization is primarily a(n) _____ skill. A.planning B.technical C.conceptual D.organizational E.time management
E.ethnocentrism
The belief that one's own group, culture, country, or customs are superior to those of others is called _________. A.unconscious biases B.discrimination C.prejudice D.stereotyping E.ethnocentrism
C.stakeholder
The common term for any group that is directly or indirectly affected by an organization's decisions is ___________. A.community B.society C.stakeholder D.unions E.government agencies
E.efficient
The higher the proportion of total organizational resources that contributes to productivity during the manufacturing process, the more __________ the manager. A.task related B.conceptual C.inefficient D.ineffective E.efficient
E.international management
The performance of management activities across national borders is called ________. A.human resource planning B.multinationalism C.repatriation D.management by objectives E.international management
E.economic, environmental, and societal activities
The term triple bottom-line emphasizes that managers should focus on building organizations that are sustainable in three areas: ________. A.profits, productivity, and increased innovation B.suppliers, consumers, and employees C.sustainability, recruitment, and profitability D.the social audit, philanthropy, and sustainability E.economic, environmental, and societal activities
B.Discrimination
Treating an issue, person, or behavior unjustly or inequitably based on differences can be construed as what type of behavior? A.Tokenism B.Discrimination C.Unconscious biases D.Ethnocentrism E.Prejudice
D.Monitor progress
What step in the management by objectives process involves the manager and the worker checking to see whether the objectives are being reached? A.Give rewards B.Set worker objectives C.Create new objectives D.Monitor progress E.Evaluate performance
B.Sarbanes-Oxley Act
Which of the following was passed to promote ethical conduct in publicly owned companies and prohibits retaliation against whistle-blowers? A.Securities Exchange Act B.Sarbanes-Oxley Act C.Dodd-Frank Wall Street Reform Act D.Financial Reporting Reform Act E.Corporate Reporting Reform Bill
B.Planning
Which term refers to developing action programs for the purpose of accomplishing business objectives? A.Pursuing B.Planning C.Evaluating D.Analyzing E.Selecting
E.Organizational objective
Which term refers to the target toward which the open management system is directed? A.Standing plan B.Forecast C.Critical path D.Value statement E.Organizational objective
D.A policy
Which type of plan supplies broad guidelines for action that support organizational objectives? A.A procedure B.A rule C.A program D.A policy E.A single-use plan
D.Influencing
Motivating, leading, directing, and actuating are all words that describe which management function? A.Controlling B.Planning C.Staffing D.Influencing E.Organizing
D.transnational organization
Nestle is an example of a(n) _____ because though it is based in Switzerland, it views the entire world as its business arena. A.ethnocentric organization B.domestic organization C.home-country national D.transnational organization E.polycentric organization
E.organizational chart
A graphic illustration of the relationship among an organization's resources is called a(n) _________. A.organizational culture B.organizational plan C.organizational structure D.concept map E.organizational chart
B.Organizations have both profit and social goals to work towards, and they need to be worked toward proactively.
A socially responsible manager would most likely agree with which of the following statements? A.Organizations should primarily strive to meet their legal obligations toward society. B.Organizations have both profit and social goals to work towards, and they need to be worked toward proactively. C.Organizations have profit goals to work towards, and social goals are secondary concerns. D.Organizations should achieve social goals by requiring employees to engage in volunteerism. E.Organizations should seek to maximize profits and then set aside time to understand societal needs.
C.expatriate
A(n) _______ is best described as an employee living and working in a country other than the country in which he or she has citizenship. A.exporter B.host-country national C.expatriate D.repatriate E.manager
B.Unconscious incompetence
According to Donaldson and Scannell's model to describe how managers progress in managing a diverse workforce, which stage indicates a manager who is unaware of his or her own problematic behaviors? A.Effective interaction B.Unconscious incompetence C.Consciously competent D.Unconscious competence E.Conscious incompetence
B.bicultural
An African American woman in the workforce has challenges associated with being both a woman and also an African American. The stress she experiences because of this is known as _____ stress. A.stereotype B.bicultural C.diversity D.ethnocentric E.discrimination
E.an international market agreement
An arrangement among a group of countries to facilitate trade is called _________. A.direct investing B.importing C.exporting D.an international joint venture E.an international market agreement
E.Repatriation and adjusting to a new culture
According to the text, what are the two most difficult challenges primarily experienced by expatriates and third-country nationals? A.Adjusting to a new culture and finding housing B.Finding housing and working long hours C.Expatriation and understanding organizational procedures D.Repatriation and working long hours E.Repatriation and adjusting to a new culture
C.task-related activities
Activities that include short term planning and monitoring performance are examples of _____. A.change-related activities B.management prerequisites C.task-related activities D.management principles E.people-related activities
E.Conceptual skills
As a manager moves from lower-level management to upper-level management, which skill becomes more important? A.Technical skills B.Training skills C.Leadership skills D.Human skills E.Conceptual skills
A.Occupational Safety and Health Administration
Assume that a manufacturer has a work-related accident in which an employee is killed. Of the following, which Federal agency is most likely concerned with investigating the incident? A.Occupational Safety and Health Administration B.Equal Employment Opportunity Commission C.Office of Federal Contract Compliance Programs D.Environmental Protection Agency E.Consumer Product Safety Commission
B.gender-role stereotypes
Assuming someone is a good listener and nurturing because she is female is an example of __________. A.role overload B.gender-role stereotypes C.tokenism D.role conflict E.prejudice
C.Evaluate performance
At the end of a particular operating period, suppose Brenda (the manager) sits down with Ethan (the employee) and they meet to determine how well Ethan's performance has met the objectives set by Brenda. Which step in the MBO process would this be? A.Set worker objectives B.Give rewards C.Evaluate performance D.Monitor progress E.Review organizational objectives
A.When developing plans to pursue the chosen alternative
At which step would a manager develop strategic and tactical plans in the planning process? A.When developing plans to pursue the chosen alternative B.When choosing the best alternative C.When putting plans into action D.When formulating organizational objectives E.When listing alternative ways of reaching objectives
D.reverse discrimination
Discriminating against members of the majority group to help underrepresented groups in the organization is called __________. A.tokenism B.assimilation C.ethnocentrism D.reverse discrimination E.pluralism
B.sustainability
How organizations can better conserve natural resources, reduce organizational waste, recycle used resources, and preserve the environment by protecting threatened plant and animal species are considerations of _________. A.whistle blowing B.sustainability C.community service D.the utilitarian standard E.the rights standard
A.going green
One area in which business can act to protect and improve the welfare of society is to think about ecosystems and how to maintain them, a concept called ___________. A.going green B.urban affairs C.consumer affairs D.community volunteerism E.employment practices
B.philanthropy
One component of social responsibility is promoting the welfare of others through generous monetary donations to social causes, referred to as _________. A.ethics B.philanthropy C.the virtue standard D.the utilitarian standard E.stakeholder relations
A.majority groups
Organization members who hold most of the decision-making power and control resources are referred to as _________. A.majority groups B.numerical minorities C.teams D.minority groups E.line workers
C.virtue
Suppose a company advertises its products on television in a way that is truthful and honest about the features and benefits of those products. Which ethical standard is the company abiding by? A.marketing B.lawful C.virtue D.utilitarian E.rights
B.Members tend to become more diverse.
When an organization becomes more global, what tends to happen to the company's workforce? A.Members tend to become isolated based on job function. B.Members tend to become more diverse. C.Members tend to have an easier time adjusting to new international assignments. D.Expatriates come to dominant host-country organizations. E.Members tend to become polarized between the parent company and the host country.
E.good corporate citizen
When choosing to work to accomplish goals and build the local community and environment simultaneously, a manager is being a ___________. A.philanthropist B."green" leader C.sustainability leader D.whistle-blower E.good corporate citizen
E.Innovation
When management outlines its commitment to new methods of operation, what type of objective is being set? A.Managerial performance and development B.Productivity C.Profitability D.Public responsibility E.Innovation
A.Learning to be reactive
When planning for career success, which of the following would be least helpful? A.Learning to be reactive B.Determining what skills are needed to acquire future desired positions C.Learning to be proactive D.Having a clear idea of the next several positions you should seek E.Determining your ultimate position and what steps will get you ready for that position
D.Market standing
When setting objectives for where a firm would like to be in comparison to competitors, what key area of objectives is being considered? A.Physical and financial resources B.Productivity C.Innovation D.Market standing E.Profitability
E.intermediate
When setting organizational objectives, a(n) _____ objective is intended to be achieved in one to five years. A.short-term B.qualitative C.immediate D.long-term E.intermediate
E.long-term
When setting organizational objectives, a(n) ________ objective is intended to be achieved in five to seven years. A.advertising B.qualitative C.short-term D.intermediate-term E.long-term
B.Organizing
When tasks are set up so that the output of individuals contributes to the success of departments, and therefore the organization, what management function is being executed? A.Actuating B.Organizing C.Influencing D.Planning E.Adapting
B.Consumer Product Safety Commission
Which federal agency works to reduce consumer misunderstanding of manufacturers' product designs and labels? A.Office of Federal Contract Compliance Programs B.Consumer Product Safety Commission C.Equal Employment Opportunity Commission D.Occupational Safety and Health Administration E.Environmental Protection Agency
C.European Union
Which international market agreement eliminated tariffs among members and works toward deregulation in areas such as banking, insurance and telecommunications? A.Caribbean-South American Agreement B.China-United States Agreement C.European Union D.North American Free Trade Agreement E.Asian-Pacific Economic Cooperation
C.To guide organizations toward goal accomplishment
Which of the following best describes the role of management? A.To determine which tasks must be performed and who will perform them B.To engage in individual activity that will lead to the accomplishment of personal goals C.To guide organizations toward goal accomplishment D.To carry out activities with organizational members E.To maximize shareholder return on investment
A.Implementing a series of activities to achieve long term returns on investments
Which of the following does NOT describe the management process? A.Implementing a series of activities to achieve long term returns on investments B.Reaching organizational goals by working with and through people C.Reaching organizational goals by concentrating on the supply of organizational resources D.Implementing a series of continuing and related activities E.Reaching goals by working with and through suppliers and vendors
B.Environmental footprint
_____ is a measure of the usage of environmental resources. A.Auditing B.Environmental footprint C.Quantified environmental assessment D.Community evaluation E.Environmental utilization
E.Let the people responsible for attaining the objectives have a voice in setting them.
Which of the following guidelines for establishing objectives focuses on helping a worker to be better motivated in carrying out an objective? A.State objectives as specifically as possible. B.State objectives clearly and simply. C.Specify when goals are expected to be achieved. D.Pinpoint expected results. E.Let the people responsible for attaining the objectives have a voice in setting them.
D.Improved individual performance
Which of the following is LEAST likely an advantage of a multicultural workforce? A.Increased productivity and innovation B.Gaining and keeping market share C.A wider array of approaches to work problems D.Improved individual performance E.Cost savings
E.Market stability
Which of the following is NOT an anticipated benefit of making a substantial investment in foreign operations? A.Eliminating high transportation costs B.Rapid expansion of a market abroad C.Foreign technical, design, and marketing skills D.Higher profits E.Market stability
C.A sustainability policy
Which of the following is an example of a standing plan? A.A program to teach workers about new factory machinery B.A project budget C.A sustainability policy D.A management training program E.A departmental budget
C.A budget
Which of the following is an example of a single-use plan? A.A rule B.A standing plan C.A budget D.A procedure E.A policy
B.Planning
Which of the following is an ongoing process that continually defines areas where improvements in diversity can be made? A.Controlling B.Planning C.Organizing D.Influencing E.Motivating
C.As an influential subset of society, business has the responsibility to improve the overall welfare of society.
Which of the following is a well-known argument for businesses and their need to perform socially responsible activities? A.Corporate executives are directly responsible for the health and safety of consumers and must strive to be socially responsible for their benefit. B.It is less expensive to use "green" and natural products, and socially responsible companies should pass those cost savings on to consumers in developing nations to improve standards of living. C.As an influential subset of society, business has the responsibility to improve the overall welfare of society. D.Business has the power to force socially responsible actions on consumers, easing the burden for society at large. E.Business owners should incorporate socially responsible activities in to their profit goals.
A.To help the organization reach its objectives
Which of the following is the fundamental purpose of planning? A.To help the organization reach its objectives Your answer is correct. B.To eliminate all corporate investment risk C.To monitor employee retention and turnover D.To develop organizational ethics policies E.To create single-use financial plans
B.Social audits
Which of the following is used to monitor and improve social responsibility efforts in an organization? A.The triple bottom-line B.Social audits C.Community feedback D.Environmental footprint E.Sustainability reports
A.Management skill
Which of the following refers to the ability to carry out the process of reaching organizational goals by working with and through people and other organizational resources? A.Management skill B.The universality concept C.Managerial effectiveness D.Change-related activities E.Managerial efficiency
A.Managerial effectiveness
Which of the following refers to management's use of resources, such as raw materials and capital, in meeting goals? A.Managerial effectiveness B.Managerial control C.Managerial functionality D.Managerial efficiency E.Managerial influence
D.Polycentric attitude
Which of the following reflects the belief that foreign managers are more insightful and understanding of foreign organizational units? A.Geocentric attitude B.Culture C.Uncertainty avoidance D.Polycentric attitude E.Ethnocentric attitude
E.Code of ethics
Which of the following represents a formal statement that serves as a guide for how employees should act and make decisions? A.Values statement B.Vision statement C.Social audit D.Mission statement E.Code of ethics
D.License agreement
Which of the following represents a right granted by one company to another to use a brand name or logo? A.A joint venture B.Exporting C.Importing D.License agreement E.Direct investment
E.Human skills
Which of the following skills helps build cooperation within a team being led? A.Conceptual skills B.Technical skills C.Change-related skills D.Task-related skills E.Human skills
E.Stating organizational objectives
Which of the following steps in the planning process would include examining the overall economy when forming objectives? A.Listing alternative ways of reaching objectives B.Choosing the best alternative for reaching objectives C.Developing premises on which to base each alternative D.Putting the plans into action E.Stating organizational objectives
D.Direct investing
Which of the following uses assets of one company to purchase operating assets of another? A.Import/export agreement B.License agreement C.Joint venture D.Direct investing E.Franchise agreement
C.Domestic organization
Which type of organization has the LEAST amount of international involvement? A.International organization B.Transnational organization C.Domestic organization D.Multinational organization E.Global organization
A.International organization
Which type of organization is based within a single country but has continual international transactions? A.International organization B.Multinational corporation C.Transnational organization D.Domestic organization E.Global organization
D.Prejudice
___ is a preconceived judgment, opinion, or assumption about an issue, behavior, or group of people. A.Diversity B.Discrimination C.Tokenism D.Prejudice E.Stereotype
A.Demographics
____ represents statistical characteristics of a population. A.Demographics B.Tokenism C.Ethnocentrism D.Stereotypes E.Gender dynamics
B.Diversity training
_______ is a learning process designed to raise managers' awareness and develop their skills in managing a diverse workforce. A.Reverse mentoring B.Diversity training C.Behavioral awareness D.Newcomer orientation E.Avoidance of assumptions
B.Technical skills
_________ involve the ability to apply specialized knowledge and expertise to work-related techniques and procedures. A.Leadership skills B.Technical skills C.Management skills D.Human skills E.Conceptual skills
C.host-country national
A(n) _________ is a citizen of the country in which a foreign-based organization has located a facility. A.parent company employee B.expatriate C.host-country national D.third-country national E.repatriate