EXAM 1 MGT 3304 Quizzes

D.rights

If a behavior respects and promotes the rights of​ others, it is considered ethical under the​ ________ standard. A.virtue B.sustainability C.profit D.rights E.utilitarian

E.The Asian and Pacific Islander population

Through​ 2020, which population segment is expected to have the fastest growth rate in the United​ States? A.The black population B.The white population C.The Hispanic population D.The American​ Indian, Eskimo, and Aleut population E.The Asian and Pacific Islander population

C.Generation X

Which generation consists of people born in the United States between 1965 and​ 1980? A.The Silent Generation B.The Generation Y C.Generation X D.The Baby Boom Generation E.The Millennial Generation

E.multinational corporation

Bromley Industries conducts business in many different countries around the world and disregards all national boundaries. Bromley Industries is best described as​ a(n) ________. A.virtual organization B.importer C.joint venture D.domestic organization E.multinational corporation

A.community

By creating jobs and supporting youth​ activities, Starbucks shows its commitment to building better​ neighborhoods, cities, and countries where it operates. These actions by Starbucks primarily relate to the​ ________ area of a social audit. A.community B.responsible buying C.wellness D.philanthropic E.environmental

E.ethnocentric attitude

Bob is from the United States. Bob takes a transfer within his company to manage a manufacturing facility in India. While in his new​ assignment, Bob tells others back in the United States that the management practices in India are faulty and not near as effective as those in the United States. Bob is exhibiting​ a(n) _____. A.geocentric attitude B.polycentric attitude C.power distance D.individualism collectivism E.ethnocentric attitude

C.glass ceiling

Brenda feels that she has been passed over repeatedly for a promotion at her company because she is female. This​ "invisible barrier" that she is experiencing is known as a​ _____. A.role overload B.reverse discrimination C.glass ceiling D.stereotype E.role conflict

D.Economic

A company prices its goods so that customers are charged a fair​ price, the company generates a​ profit, and shareholders receive a reasonable return. Which sustainability gauge for organizational performance does this​ represent? A.Cultural B.Societal C.Environmental D.Economic E.Bottom line

A.severe punishments for poor performance

By eliminating​ _________, managers most likely reduce any pressure on employees to perform unethically in organizations. A.severe punishments for poor performance Your answer is correct. B.whistle-blowers C.seniority pay D.annual performance assessments E.rewards based on ethical decisions

D.Planning

Determining which tasks must be performed to attain organizational goals is part of which management​ function? A.Adapting B.Organizing C.Controlling D.Planning E.Influencing

C.diversity

Differences such as​ ethnicity, social​ class, physical​ ability, age, and gender describe​ ________. A.social systems B.minority groups C.diversity D.demographics E.majority groups

C.By implying that​ day-to-day customer experiences will be better understood

How can diversity in the managerial ranks enhance a​ company's credibility with​ customers? A.By showing that all managers in an organization are the same B.By providing potential managers to use as spokespersons C.By implying that​ day-to-day customer experiences will be better understood D.By implying a homogenous corporate culture E.By showing the company follows government hiring laws

B.social responsiveness

How effective an organization is in pursuing its social responsibilities is a measure of​ __________. A.urban affairs B.social responsiveness C.whistle blowing D."green" leadership E.community volunteerism

D.Cultural adaptation

John is a worker being prepared for an expatriate assignment through training. The program is currently discussing how to survive the difficulties of adjusting to a new culture. Which element of expatriate training does this​ describe? A.Culture profiling B.Application C.Logistical information D.Cultural adaptation E.Critical role information

D.diversity

Modern management challenges require​ _____ skills, the ability to establish and maintain a workforce that represents a combination of human characteristics appropriate for achieving organizational success. A.strategic planning B.motivation C.comprehensive management D.diversity E.decision-making

A.change-related activities

Monitoring the​ organization's external​ environment, and proposing new strategies and vision are examples of​ _____. A.change-related activities B.people-related activities C.​task-related activities D.organizing activities E.control

A.tokenism

Robert is the only​ African-American manager at his level of the organization and is often asked to act as a spokesperson for the few other​ African-Americans at lower levels in the organization. Robert is currently dealing with the challenge known as​ ________. A.tokenism B.pluralism C.reverse discrimination D.ethnocentrism E.discrimination

B.exporting

Selling goods in another country is called​ _________. A.importing B.exporting C.direct investment D.franchising E.licensing

C.conceptual

The ability to understand how a change in one part of the organization affects the rest of the organization is primarily​ a(n) _____ skill. A.planning B.technical C.conceptual D.organizational E.time management

E.ethnocentrism

The belief that​ one's own​ group, culture,​ country, or customs are superior to those of others is called​ _________. A.unconscious biases B.discrimination C.prejudice D.stereotyping E.ethnocentrism

C.stakeholder

The common term for any group that is directly or indirectly affected by an​ organization's decisions is​ ___________. A.community B.society C.stakeholder D.unions E.government agencies

E.efficient

The higher the proportion of total organizational resources that contributes to productivity during the manufacturing​ process, the more​ __________ the manager. A.task related B.conceptual C.inefficient D.ineffective E.efficient

E.international management

The performance of management activities across national borders is called​ ________. A.human resource planning B.multinationalism C.repatriation D.management by objectives E.international management

E.economic, environmental, and societal activities

The term triple​ bottom-line emphasizes that managers should focus on building organizations that are sustainable in three​ areas: ________. A.profits, productivity, and increased innovation B.suppliers, consumers, and employees C.sustainability, recruitment, and profitability D.the social​ audit, philanthropy, and sustainability E.economic, environmental, and societal activities

B.Discrimination

Treating an​ issue, person, or behavior unjustly or inequitably based on differences can be construed as what type of​ behavior? A.Tokenism B.Discrimination C.Unconscious biases D.Ethnocentrism E.Prejudice

D.Monitor progress

What step in the management by objectives process involves the manager and the worker checking to see whether the objectives are being​ reached? A.Give rewards B.Set worker objectives C.Create new objectives D.Monitor progress E.Evaluate performance

B.Sarbanes-Oxley Act

Which of the following was passed to promote ethical conduct in publicly owned companies and prohibits retaliation against​ whistle-blowers? A.Securities Exchange Act B.Sarbanes-Oxley Act C.Dodd-Frank Wall Street Reform Act D.Financial Reporting Reform Act E.Corporate Reporting Reform Bill

B.Planning

Which term refers to developing action programs for the purpose of accomplishing business​ objectives? A.Pursuing B.Planning C.Evaluating D.Analyzing E.Selecting

E.Organizational objective

Which term refers to the target toward which the open management system is​ directed? A.Standing plan B.Forecast C.Critical path D.Value statement E.Organizational objective

D.A policy

Which type of plan supplies broad guidelines for action that support organizational​ objectives? A.A procedure B.A rule C.A program D.A policy E.A​ single-use plan

D.Influencing

Motivating, leading, directing, and actuating are all words that describe which management function? A.Controlling B.Planning C.Staffing D.Influencing E.Organizing

D.transnational organization

Nestle is an example of​ a(n) _____ because though it is based in​ Switzerland, it views the entire world as its business arena. A.ethnocentric organization B.domestic organization C.home-country national D.transnational organization E.polycentric organization

E.organizational chart

A graphic illustration of the relationship among an​ organization's resources is called​ a(n) _________. A.organizational culture B.organizational plan C.organizational structure D.concept map E.organizational chart

B.Organizations have both profit and social goals to work​ towards, and they need to be worked toward proactively.

A socially responsible manager would most likely agree with which of the following​ statements? A.Organizations should primarily strive to meet their legal obligations toward society. B.Organizations have both profit and social goals to work​ towards, and they need to be worked toward proactively. C.Organizations have profit goals to work​ towards, and social goals are secondary concerns. D.Organizations should achieve social goals by requiring employees to engage in volunteerism. E.Organizations should seek to maximize profits and then set aside time to understand societal needs.

C.expatriate

A(n) _______ is best described as an employee living and working in a country other than the country in which he or she has citizenship. A.exporter B.host-country national C.expatriate D.repatriate E.manager

B.Unconscious incompetence

According to Donaldson and​ Scannell's model to describe how managers progress in managing a diverse​ workforce, which stage indicates a manager who is unaware of his or her own problematic​ behaviors? A.Effective interaction B.Unconscious incompetence C.Consciously competent D.Unconscious competence E.Conscious incompetence

B.bicultural

An African American woman in the workforce has challenges associated with being both a woman and also an African American. The stress she experiences because of this is known as​ _____ stress. A.stereotype B.bicultural C.diversity D.ethnocentric E.discrimination

E.an international market agreement

An arrangement among a group of countries to facilitate trade is called​ _________. A.direct investing B.importing C.exporting D.an international joint venture E.an international market agreement

E.Repatriation and adjusting to a new culture

According to the​ text, what are the two most difficult challenges primarily experienced by expatriates and​ third-country nationals? A.Adjusting to a new culture and finding housing B.Finding housing and working long hours C.Expatriation and understanding organizational procedures D.Repatriation and working long hours E.Repatriation and adjusting to a new culture

C.task-related activities

Activities that include short term planning and monitoring performance are examples of​ _____. A.change-related activities B.management prerequisites C.task-related activities D.management principles E.people-related activities

E.Conceptual skills

As a manager moves from​ lower-level management to​ upper-level management, which skill becomes more​ important? A.Technical skills B.Training skills C.Leadership skills D.Human skills E.Conceptual skills

A.Occupational Safety and Health Administration

Assume that a manufacturer has a​ work-related accident in which an employee is killed. Of the​ following, which Federal agency is most likely concerned with investigating the​ incident? A.Occupational Safety and Health Administration B.Equal Employment Opportunity Commission C.Office of Federal Contract Compliance Programs D.Environmental Protection Agency E.Consumer Product Safety Commission

B.gender-role stereotypes

Assuming someone is a good listener and nurturing because she is female is an example of​ __________. A.role overload B.gender-role stereotypes C.tokenism D.role conflict E.prejudice

C.Evaluate performance

At the end of a particular operating​ period, suppose Brenda​ (the manager) sits down with Ethan​ (the employee) and they meet to determine how well​ Ethan's performance has met the objectives set by Brenda. Which step in the MBO process would this​ be? A.Set worker objectives B.Give rewards C.Evaluate performance D.Monitor progress E.Review organizational objectives

A.When developing plans to pursue the chosen alternative

At which step would a manager develop strategic and tactical plans in the planning​ process? A.When developing plans to pursue the chosen alternative B.When choosing the best alternative C.When putting plans into action D.When formulating organizational objectives E.When listing alternative ways of reaching objectives

D.reverse discrimination

Discriminating against members of the majority group to help underrepresented groups in the organization is called​ __________. A.tokenism B.assimilation C.ethnocentrism D.reverse discrimination E.pluralism

B.sustainability

How organizations can better conserve natural​ resources, reduce organizational​ waste, recycle used​ resources, and preserve the environment by protecting threatened plant and animal species are considerations of​ _________. A.whistle blowing B.sustainability C.community service D.the utilitarian standard E.the rights standard

A.going green

One area in which business can act to protect and improve the welfare of society is to think about ecosystems and how to maintain​ them, a concept called​ ___________. A.going green B.urban affairs C.consumer affairs D.community volunteerism E.employment practices

B.philanthropy

One component of social responsibility is promoting the welfare of others through generous monetary donations to social​ causes, referred to as​ _________. A.ethics B.philanthropy C.the virtue standard D.the utilitarian standard E.stakeholder relations

A.majority groups

Organization members who hold most of the​ decision-making power and control resources are referred to as​ _________. A.majority groups B.numerical minorities C.teams D.minority groups E.line workers

C.virtue

Suppose a company advertises its products on television in a way that is truthful and honest about the features and benefits of those products. Which ethical standard is the company abiding​ by? A.marketing B.lawful C.virtue D.utilitarian E.rights

B.Members tend to become more diverse.

When an organization becomes more​ global, what tends to happen to the​ company's workforce? A.Members tend to become isolated based on job function. B.Members tend to become more diverse. C.Members tend to have an easier time adjusting to new international assignments. D.Expatriates come to dominant​ host-country organizations. E.Members tend to become polarized between the parent company and the host country.

E.good corporate citizen

When choosing to work to accomplish goals and build the local community and environment​ simultaneously, a manager is being a​ ___________. A.philanthropist B."green" leader C.sustainability leader D.whistle-blower E.good corporate citizen

E.Innovation

When management outlines its commitment to new methods of​ operation, what type of objective is being​ set? A.Managerial performance and development B.Productivity C.Profitability D.Public responsibility E.Innovation

A.Learning to be reactive

When planning for career​ success, which of the following would be least​ helpful? A.Learning to be reactive B.Determining what skills are needed to acquire future desired positions C.Learning to be proactive D.Having a clear idea of the next several positions you should seek E.Determining your ultimate position and what steps will get you ready for that position

D.Market standing

When setting objectives for where a firm would like to be in comparison to​ competitors, what key area of objectives is being​ considered? A.Physical and financial resources B.Productivity C.Innovation D.Market standing E.Profitability

E.intermediate

When setting organizational​ objectives, a(n)​ _____ objective is intended to be achieved in one to five years. A.short-term B.qualitative C.immediate D.long-term E.intermediate

E.long-term

When setting organizational​ objectives, a(n)​ ________ objective is intended to be achieved in five to seven years. A.advertising B.qualitative C.short-term D.intermediate-term E.long-term

B.Organizing

When tasks are set up so that the output of individuals contributes to the success of​ departments, and therefore the​ organization, what management function is being​ executed? A.Actuating B.Organizing C.Influencing D.Planning E.Adapting

B.Consumer Product Safety Commission

Which federal agency works to reduce consumer misunderstanding of​ manufacturers' product designs and​ labels? A.Office of Federal Contract Compliance Programs B.Consumer Product Safety Commission C.Equal Employment Opportunity Commission D.Occupational Safety and Health Administration E.Environmental Protection Agency

C.European Union

Which international market agreement eliminated tariffs among members and works toward deregulation in areas such as​ banking, insurance and​ telecommunications? A.Caribbean-South American Agreement B.China-United States Agreement C.European Union D.North American Free Trade Agreement E.Asian-Pacific Economic Cooperation

C.To guide organizations toward goal accomplishment

Which of the following best describes the role of​ management? A.To determine which tasks must be performed and who will perform them B.To engage in individual activity that will lead to the accomplishment of personal goals C.To guide organizations toward goal accomplishment D.To carry out activities with organizational members E.To maximize shareholder return on investment

A.Implementing a series of activities to achieve long term returns on investments

Which of the following does NOT describe the management​ process? A.Implementing a series of activities to achieve long term returns on investments B.Reaching organizational goals by working with and through people C.Reaching organizational goals by concentrating on the supply of organizational resources D.Implementing a series of continuing and related activities E.Reaching goals by working with and through suppliers and vendors

B.Environmental footprint

_____ is a measure of the usage of environmental resources. A.Auditing B.Environmental footprint C.Quantified environmental assessment D.Community evaluation E.Environmental utilization

E.Let the people responsible for attaining the objectives have a voice in setting them.

Which of the following guidelines for establishing objectives focuses on helping a worker to be better motivated in carrying out an​ objective? A.State objectives as specifically as possible. B.State objectives clearly and simply. C.Specify when goals are expected to be achieved. D.Pinpoint expected results. E.Let the people responsible for attaining the objectives have a voice in setting them.

D.Improved individual performance

Which of the following is LEAST likely an advantage of a multicultural​ workforce? A.Increased productivity and innovation B.Gaining and keeping market share C.A wider array of approaches to work problems D.Improved individual performance E.Cost savings

E.Market stability

Which of the following is NOT an anticipated benefit of making a substantial investment in foreign​ operations? A.Eliminating high transportation costs B.Rapid expansion of a market abroad C.Foreign​ technical, design, and marketing skills D.Higher profits E.Market stability

C.A sustainability policy

Which of the following is an example of a standing​ plan? A.A program to teach workers about new factory machinery B.A project budget C.A sustainability policy D.A management training program E.A departmental budget

C.A budget

Which of the following is an example of a​ single-use plan? A.A rule B.A standing plan C.A budget D.A procedure E.A policy

B.Planning

Which of the following is an ongoing process that continually defines areas where improvements in diversity can be​ made? A.Controlling B.Planning C.Organizing D.Influencing E.Motivating

C.As an influential subset of​ society, business has the responsibility to improve the overall welfare of society.

Which of the following is a​ well-known argument for businesses and their need to perform socially responsible​ activities? A.Corporate executives are directly responsible for the health and safety of consumers and must strive to be socially responsible for their benefit. B.It is less expensive to use​ "green" and natural​ products, and socially responsible companies should pass those cost savings on to consumers in developing nations to improve standards of living. C.As an influential subset of​ society, business has the responsibility to improve the overall welfare of society. D.Business has the power to force socially responsible actions on​ consumers, easing the burden for society at large. E.Business owners should incorporate socially responsible activities in to their profit goals.

A.To help the organization reach its objectives

Which of the following is the fundamental purpose of​ planning? A.To help the organization reach its objectives Your answer is correct. B.To eliminate all corporate investment risk C.To monitor employee retention and turnover D.To develop organizational ethics policies E.To create​ single-use financial plans

B.Social audits

Which of the following is used to monitor and improve social responsibility efforts in an​ organization? A.The triple​ bottom-line B.Social audits C.Community feedback D.Environmental footprint E.Sustainability reports

A.Management skill

Which of the following refers to the ability to carry out the process of reaching organizational goals by working with and through people and other organizational​ resources? A.Management skill B.The universality concept C.Managerial effectiveness D.Change-related activities E.Managerial efficiency

A.Managerial effectiveness

Which of the following refers to​ management's use of​ resources, such as raw materials and​ capital, in meeting​ goals? A.Managerial effectiveness B.Managerial control C.Managerial functionality D.Managerial efficiency E.Managerial influence

D.Polycentric attitude

Which of the following reflects the belief that foreign managers are more insightful and understanding of foreign organizational​ units? A.Geocentric attitude B.Culture C.Uncertainty avoidance D.Polycentric attitude E.Ethnocentric attitude

E.Code of ethics

Which of the following represents a formal statement that serves as a guide for how employees should act and make​ decisions? A.Values statement B.Vision statement C.Social audit D.Mission statement E.Code of ethics

D.License agreement

Which of the following represents a right granted by one company to another to use a brand name or​ logo? A.A joint venture B.Exporting C.Importing D.License agreement E.Direct investment

E.Human skills

Which of the following skills helps build cooperation within a team being​ led? A.Conceptual skills B.Technical skills C.Change-related skills D.​Task-related skills E.Human skills

E.Stating organizational objectives

Which of the following steps in the planning process would include examining the overall economy when forming​ objectives? A.Listing alternative ways of reaching objectives B.Choosing the best alternative for reaching objectives C.Developing premises on which to base each alternative D.Putting the plans into action E.Stating organizational objectives

D.Direct investing

Which of the following uses assets of one company to purchase operating assets of​ another? A.Import/export agreement B.License agreement C.Joint venture D.Direct investing E.Franchise agreement

C.Domestic organization

Which type of organization has the LEAST amount of international​ involvement? A.International organization B.Transnational organization C.Domestic organization D.Multinational organization E.Global organization

A.International organization

Which type of organization is based within a single country but has continual international​ transactions? A.International organization B.Multinational corporation C.Transnational organization D.Domestic organization E.Global organization

D.Prejudice

___ is a preconceived​ judgment, opinion, or assumption about an​ issue, behavior, or group of people. A.Diversity B.Discrimination C.Tokenism D.Prejudice E.Stereotype

A.Demographics

____ represents statistical characteristics of a population. A.Demographics B.Tokenism C.Ethnocentrism D.Stereotypes E.Gender dynamics

B.Diversity training

_______ is a learning process designed to raise​ managers' awareness and develop their skills in managing a diverse workforce. A.Reverse mentoring B.Diversity training C.Behavioral awareness D.Newcomer orientation E.Avoidance of assumptions

B.Technical skills

_________ involve the ability to apply specialized knowledge and expertise to​ work-related techniques and procedures. A.Leadership skills B.Technical skills C.Management skills D.Human skills E.Conceptual skills

C.host-country national

​A(n) _________ is a citizen of the country in which a​ foreign-based organization has located a facility. A.parent company employee B.expatriate C.host-country national D.third-country national E.repatriate