exam 1 - principles of management

Which of the following characteristics is evident in a high-context culture?

People are sensitive to circumstances surrounding social exchanges.

Which of the following statements regarding global outsourcing is not true?

Outsourcing enables a company to market its products in other countries at modest resource cost and with limited risk.

Priya works for a large company that has a no-union policy, yet she sees that some employees don't get paid as well and don't seem to have a voice to speak up about poor working conditions. Priya feels the need to speak out and to gather others in support, but in doing so, she may be fired. Priya is facing _____.

an ethical dilemma

The two key areas in which cultural leaders influence the culture of an organization are _____.

articulating a vision and focusing on day-to-day activities that reinforce the vision

Piper was declared Employee of the Month and granted use of the parking space closest to the building entrance for the coming month. This is known as a(n) _____.

artifact

Which of the following statements about management skills is true today?

Particularly during turbulent times, managers need to apply all their skills and competencies in a way that benefits the organization and its stakeholders.

The statement, "It's almost more important to listen to what is not being said than what is said," reflects the importance of _____.

implicit communication

The practice of management is _____.

influenced by environmental shifts

Kelly's company produces healthy snacks. The company would like to enter the potentially huge market in China but is uncertain how to market these snacks. Kelly has approached a food packaging company in China to work together to successfully bring the products to customers in China. In this case, the arrangement between the two companies would be a(n) _____.

joint venture

A written public statement that expresses the core values of the organization is known as a _____.

mission statement

One expert on business ethics suggests that managers can ask themselves five questions to help resolve ethical dilemmas. Which of the following questions is NOT among the five questions listed in the text?

what will best satisfy the important stakeholders?

Managers demonstrate ethical leadership through all of the following actions EXCEPT when they _____.

work to suppress whistle-blowing

In workplaces that have high levels of worker engagement, which of the following characteristics would you be LEAST likely to see?

A. People feel a sense of commitment to the organization and its mission. B. People contribute enthusiastically to meeting team goals. C. People are intimidated by access to cutting-edge technology. D. People are satisfied with their work conditions. C

A survey asked Americans if they believed there are important "green" issues and problems. Of the people surveyed, what percentage think businesses should implement environmentally friendly practices?

82%

Which of the following statements about a global mind-set is true?

A global mind-set involves the ability to appreciate and influence individuals and systems that represent different social, cultural, and political characteristics.

Which of the following best describes the interpersonal role of leader?

A leader directs and motivates employees, which includes training and communication.

Since Kacey started a health foods extract business, her organization's dealings with organizations in other countries, including information, transactions, and social and cultural ideas, has increased as a result of _____.

A. visible artifacts B.globalization C. cultural leadership D. boundary-enforced interactions B

Which of the following types of cultures allows employees to have the autonomy to make decisions and act freely to meet new needs?

Adaptability culture

In explaining what an ethical dilemma is to a friend, which of the following statements would make the concept most clear?

An ethical dilemma is a situation in which a choice must be made.

Which of the following subfields lies within the humanistic perspective?

Behavioral sciences approach

Of the following organizations, which could incorporate as a benefit corporation?

CVS Health, the nation's largest retailer of prescription drugs

Intended to spur growth and investment, increase exports, and expand jobs in all three nations, NAFTA broke down tariffs and trade restrictions over a 15-year period in a number of key areas in _____.

Canada, the United States, and Mexico

According to employees, Piper is a good manager. Most of Piper's efforts as a manager go toward encouraging interpersonal relationships and cooperation. At which level of moral development does Piper most likely operate?

Conventional

Which of the following statements about organizational culture is NOT true?

Despite the many and varied ways organizational culture has been studied, it cannot truly be defined.

Lee's company has moved toward empowerment of workers rather than a traditional organizational hierarchy. Which of the following factors would be LEAST likely to have contributed to the shift in management practices?

Effectiveness of management by keeping tabs

Kacey's company just received an award for high performance by a consumer advocates group. Which of the following statements most accurately describes the meaning of high performance?

High performance comes from an organization's ability to attain its goals by using resources in an efficient and effective manner.

Which of the following statements regarding multinational corporations (MNCs) is true?

In the business world, MNCs have been the subject of enormous attention.

Economist Chester Barnard argued that organizations are not machines. Rather, he believed that when managed properly, organizations can be helped by which of the following?

Informal relationships

Evon's company is experiencing a rapid expansion of the marketing department, which includes social media management and data analytics for sales and production. Evon needs to hire a number of computer-literate employees for these expanding needs. Which of the following sectors of the task environment is the focus of this scenario?

Labor market

Which of the following would NOT be considered a characteristic of an ideal bureaucracy?

Management is carried out by the owners of the organization.

A company that meets B Lab's highest standards of verified overall social and environmental performance, public transparency, and legal accountability is known as a(n) _____.

"Certified B Corporation"

In late 2019, the Business Roundtable (BRT) released a new statement outlining an up-to-date standard for corporate social responsibility that focuses on five primary stakeholders. How many CEOs signed this statement?

181

People at the postconventional level of moral development are able to act in an independent, ethical manner regardless of expectations from others inside or outside the organization. What percentage of U.S. adults reach this level?

20%

What percentage of a multinational corporation's total sales revenue typically comes from operations outside the parent's home country?

25%

Despite its size and power, one company has struggled in the Chinese market against competitors such as Alibaba Group Holding's e-commerce platforms, which better match the local market and regulatory environment. Which company is this?

Amazon

Which of the following would be categorized as a Quadrant B high-performing organization?

At Company Y, managers focus on treating employees in a way that models how they would like employees to treat customers while providing a product of value.

Which of the following statements about codes of ethics is true?

Codes of ethics state the values or behaviors expected and those that will not be tolerated.

Which of the following skills are needed by all managers, but especially by managers at the top?

Conceptual

Which of the following statements is NOT descriptive of China in international business?

Foreign companies remain reluctant to invest more in business in China than elsewhere in the world.

Area Which of the following statements is NOT reflective of why managers consider organizational culture so important?

Managers realize that they need to focus all their effort on values.

Which of the following statements is NOT reflective of why managers consider organizational culture so important?

Managers realize that they need to focus all their effort on values.

Which of the following best describes the difference between principle- and policy-based statements in an organization's code of ethics?

Principle-based statements are designed to affect corporate culture, whereas policy-based statements generally outline the procedures to be used in specific ethical situations.

Managers who emphasize sales goals and performance reports but do not provide sales and managerial support to employees are operating in which quadrant?

Q A

When Hoa arrived at Off Road Cycles, employees consistently met production and sales goals but were overworked and underappreciated. Hoa instituted a no-overtime policy and met with each of the 25 employees at least once each quarter. The number of production errors and days of sick leave both went down. Those figures offset the bad news about decreases in sales. Off Road Cycles moved from _____.

Q A to Q D

When combining culture and performance, a manager will benefit most from being in the quadrant where managers achieve performance goals and uphold desired cultural values. This is known as _____.

Q B

Which of the following would be considered a low-context culture?

Swiss

Which of the following statements best compares the individual performer and the manager?

The individual performer is a specialist and a "doer." The manager, on the other hand, has to be a generalist and learn to coordinate a broad range of activities.

Because most top executives routinely work at least 12 hours a day and spend 50 percent or more of their time traveling, Mintzberg found which of the following to be true?

The majority of executives' meetings and other contacts are ad hoc.

Which of the following statements regarding the practical approach to ethical decision making is true?

The practical approach sidesteps debates about what is right, good, or just and bases decisions on prevailing standards of the profession and the larger society, taking the interests of all stakeholders into account.

All of the following are subfields of the classical perspective EXCEPT _____.

bossless workplaces

On a Southwest Airlines flight, Amanda's parents informed the flight attendants that it was Amanda's sixteenth birthday. The attendants asked all passengers to turn off the overhead lights and sing "Happy Birthday" to her as they brought Amanda a crown made of pretzel packages. The company's social media lit up and showed how employees carry out company values of superior customer service. This is known as _____.

both a story and a symbol

The early study of management as we know it today began with what is now called the _____.

classical perspective

Ryan's management job is challenging. It involves a working knowledge of the global environment and global business, mentally understanding how cultures differ, and having the ability to interpret complex global changes. These characteristics reflect which of the following dimensions of Ryan's global mind-set?

cognitive

The dimensions of the global mind-set include all of the following EXCEPT _____.

communication

Nike and Adidas are global companies with net profits in recent years over $1 billion. Their primary products are sports shoes and apparel. They fall within each other's task environment as _____.

competitors

The four main elements of the task environment for an organization include _____.

customers, competitors, suppliers, and the labor market

The research and development department designed several prototypes of new cookware for more novice cooks. In a field test of these prototypes, Ali's version was chosen by a majority of the testers, making it the model with the greatest _____.

effectiveness

A nation's culture includes all of the following among the members of a society EXCEPT _____.

geographical proximity

Which of the following skills is increasingly important for managers at all levels and in all types of organizations?

human

Although the federal government reduced regulations concerning carbon emissions, the state legislature passed regulations that maintained and even strengthened carbon emission limits on manufacturers operating in and selling products in the state. This action is part of the _____.

legal-political dimension of the general environment

The advertising department has come to Avery with an online campaign that includes models saying how much they love the product. These models have never tried the product. In this ethical dilemma about whether to go ahead with the advertising campaign, Avery is the _____.

moral agent

In a Gallup poll regarding the perception of business leaders, what percent of people surveyed agreed with the statement that corporate America's moral compass is "pointing in the wrong direction"?

more than 75%

successfully portray itself as more environmentally minded than it actually is

people are sensitive to circumstances surrounding social exchanges.

Recent research indicates that elements of corporate culture and financial performance are _____.

positively correlated

As the two most populous countries, China is strong in manufacturing and India is a rising power in _____.

services

Tyler would like to turn Outdoor Life Supply into a benefit corporation. As a benefit corporation, Outdoor Life Supply would need to meet all of the following criteria EXCEPT _____.

successfully portray itself as more environmentally minded than it actually is

Which of the following is/are considered a primary stakeholder?

suppliers

Numerous multinational corporations have established more than 1,000 research and development (R&D) centers in India to _____.

take advantage of the country's highly skilled talent

Managers face political risk when _____.

the government in the country where they engage in foreign business is considering nationalizing the firm's assets located in that country

Persistent negative sentiments and infighting that cause stress, unhappiness, and lowered productivity among subgroups of employees makes up a(n) _____.

toxic culture

Which of the following statements about efficiency and effectiveness is true?

Severe cost cutting to improve efficiency can sometimes hurt organizational effectiveness.

Workplace drug testing is a highly controversial issue. Drug use negatively affects the productivity and workplace environment, but testing is arguably a violation of an individual's right to privacy. Which of the following approaches would consider the decision to test employees to be the best ethical choice?

Utilitarian approach

Panasonic is one of the companies committed to providing solar lanterns to off-grid communities globally. In doing so, Panasonic is practicing _____.

a bottom-of-the-pyramid strategy

The task environment includes those sectors that have _____.

a direct working relationship with the organization, including competitors

Over the first year of their managerial careers, one key to success is to recognize that becoming a manager involves _____.

a profound transformation in the way people think of themselves

Which of the following might a cultural leader use to influence corporate culture?

all of the following: a clear and compelling mission, signals and symbols, over communication

To be considered ethical under the practical approach, a decision would need to satisfy all of the following EXCEPT be _____.

based on standards of equity, fairness, and impartiality

In business technologies, the process that examines large and complex data sets in order to uncover patterns and correlations that can be used to inform decisions is called _____.

big data analytics

Which of the following approaches applies more to managerial identity than to individual identity?

builds networks

Each month, the salesperson with the combined highest score for new sales and sales volume receives a $1,000 bonus. At the monthly sales meeting, the manager announces the recipient, presents the recipient with a certificate and check as well as a nameplate for the plaque mounted in the reception area, and then relates how the first sales manager at the company started the tradition. In this example, the presentation at the meeting is the _____.

ceremony

Which of the following statements about codes of ethics is true?

cut costs relentlessly

The number of large international corporations located in the United States has _____.

decreased because of globalization

The managers at two different fast-food restaurants learned that their restaurants are in a virtual tie for the city's annual "Best Customer Service Award." Each holds a meeting with employees to encourage them to be highly customer focused and to encourage and help each other. These managers are promoting _____.

employee engagement

Savion operates at the postconventional level of moral development. This means that Savion strongly encourages _____.

empowering employees

The formal definition of corporate social responsibility (CSR) is management's obligation to make choices and take actions that will _____.

enhance the welfare and interests of society as well as the organization

A single European currency that replaced national currencies of most member countries of the European Union is known as the _____.

euro

When a company maintains its production facilities within the home nation and transfers its products for sale in foreign countries, it is _____.

exporting

The three primary ways for a company to enter foreign markets are _____.

exporting, outsourcing, and partnerships

In today's environment with rapidly changing technology and wider and wider markets and reach, most companies need the type of culture that best handles a _____.

flexible environment with an external focus

J. K. Rowling went from being a single mother on welfare to best-selling author of the Harry Potter series to producer, making millions of dollars along the way. She founded the Volant Charitable Trust, an organization that combats social injustice. Her philanthropy inspires many who work with her in publishing and producing endeavors; for them she is a(n) _____.

hero

When the members of Tulah's department face deadlines, they are expected to put in overtime regardless of any personal plans they might have. This type of culture is characterized by _____.

high attention to business performance and low attention to cultural values

Which approach is closest to the thinking of the legal domain because it assumes that decisions are based on rules and regulations?

justice

The role most important for top management is _____.

liaison

Which of the following would be considered an important, but not a primary, stakeholder for the typical organization?

local government

Alex tends to speak up in meetings, to clarify points raised in discussion, and to demonstrate managerial competence to those higher in the hierarchy. Alex is most likely from a _____.

low-context culture

Lee's management specialty involves the physical production of automobile engine parts for the aftermarket. Which subset of management science does Lee's responsibilities fall under?

operations management

Harrison is about to make a presentation at the organization's annual meeting. In the presentation, Harrison plans to talk about the elements outside the organization that provide the resource and information transactions, flows, and linkages necessary for the organization to thrive. Harrison will present this interdependent community as a(n) _____.

organizational ecosystem

As manager of the product development department, Demarcus has delegated authority to each of the three team leaders to oversee and lead their teams in working toward three new lines of prepackaged health foods. Which function of the management process does this task of delegation of authority fall within?

organizing

A person's ability to shift his or her speech patterns, expressions, and body language to be in tune with people from a different culture is known as which component of cultural intelligence?

physical

In an organizational context, managers who use an autocratic or coercive leadership style would likely be at which level of moral development?

preconventional

Chris likes diverse ways of thinking and acting and, as a manager in a global firm, is willing to take risks as well as deal with the unpredictable and uncertain in an energetic and self-confident manner. These characteristics reflect which of the following dimensions of Chris's global mind-set?

psychological

Kelly is the manager of the planning department for a large publishing firm. In forecasting the demand for particular types of books and authors, Kelly believes complex quantitative analysis and advanced mathematics and software are the way to accurately predict sales and production costs. Kelly, in this example, is a(n) _____.

quant

Most managers often feel the pressure of too much to do and not enough time to do it. A Wall Street Journal video series found that managers who are most effective in their time management:

set aside time just to think about how to manage their time.

State Farm started using the jingle, "Like a good neighbor, State Farm is there," in 1971, and it remains a widely recognized jingle today. This jingle is known as a _____.

slogan

As a manager at a global manufacturer, Anh finds that making an effort every day to build trusting relationships with people within the company who may be different in dress, language, or habits has opened up new opportunities for him to experience a different culture and for the company to benefit. These characteristics reflect which of the following dimensions of Anh's global mind-set?

social

In assessing how well an organization is performing on its triple bottom line, Andrew is responsible for reporting the organization's performance in terms of fair labor practices, diversity, supplier relationships, treatment of employees, and contributions to the community. These data are part of the organization's _____

social performance

Cincie Essentials is a public relations consulting firm in the Cincinnati area. When creating proposals for clients related to its public relations plans, Cincie Essentials includes demographic characteristics, norms, customs, and values of the general population in its analysis. This part of a proposal focuses on the _____.

sociocultural dimension of the general environment

Jordan was declared Employee of the Month and granted use of the parking space closest to the building entrance for the coming month. This is known as a _____.

symbol

When analyzing the results of extensive experiments to determine which factors (especially lighting) most affected workers' productivity, researchers and scholars realized that the researcher can influence the outcome of an experiment by being too closely involved with research subjects, a phenomenon known as _____.

the Hawthorne effect

Most ethical dilemmas involve a conflict between _____.

the needs of the part and the whole

All of the following constitute political risk EXCEPT _____.

the workers in a foreign manufacturing facility request the same protective equipment that their counterparts at the company's U.S. facility use