exam 2 2107 ch 8 comm climate
true
A good first step in responding constructively to criticism is to seek more information.
true
According to John Gottman, the "magic ratio" for a happy relationship is to have at least 5 pleasant interactions for every 1 unpleasant interaction.
autonomy/connection
According to relationships counselors, the most central and continuous tension in the majority of close relationships arises from which of the following dialectical tensions?
true
Commitment is a decision to remain in a relationship rather than a feeling.
false
Communication climate is unimportant in online contexts.
true
Communication researchers report that evaluative communication evokes defensiveness.
evaluation vs description
Evaluation: judges, "you're an idiot" Description: specific observations, "I feel..."
true
Happy and confirming relationships should feature openness rather than closedness.
Certainty vs. Provisionalism
certainty - being sure that one is correct and that nothing else is possible, ex. "You don't know what you're talking about!" provisionalism - being able to acknowledge that one doesn't know everything, even though they may have strong opinions, ex. "I've never heard anything like that before. Where did you hear it?"
selection
choose one need and ignore the other, unfair bc one's needs is seen as more important than the others'
commitment
impacts investments, can be broken via life changes, a decision, not a feeling
separation
independent -> interactive; redefine how needs are met; assign diff ways to meet needs
acknowledgement
needs & disclosures
recognition
not being ignored
neutralization
one of four responses to relationship dialectics; balancing or finding a compromise between two dialectical poles
reframing
redefine contradictions as not oppositions disagreements -> enhance intimacy "this is not a negative, this is a positive"
self-disclosure
revealing intimate aspects of oneself to others
Superiority vs. Equality
superiority - any message that suggests "I'm better than you", can be superior in content or the way the message is delivered, ex. "That's not the way it's done." equality - a message that says "We're in this together", ex. "If you'd like, I can show how it's worked for me."
endorsement
support; active assistance in meeting needs; not agreeing
Novelty vs. Predictability
the clash between our need for stability and our need for excitement and change
problem orientation
the counter to control
openness vs closedness
the desire for disclosure and honesty vs the desire to keep certain facts, thoughts, or ideas to oneself
Strategy vs. Spontaneity
the difference is intent
communication climate
the overall feeling or emotional mood between people
investment
what you maintain or let go in a relationship ex. time, money, energy
certainty
Marge says to Homer, "I don't want to hear it, you cannot change my mind". These statements illustrate:
false
Men generally talk more about personal feelings, especially their shortcoming or self-doubts.
neutrality vs empathy
Neutral statements convey a lack of concern for others. Empathetic statements show you care about others feelings and experiences
honor one need and ignore the other.
Research indicates that in general the LEAST effective and LEAST satisfying response to the tension generated by relational dialectics is to:
description
The counterpoint to evaluation is:
empathy
The counterpoint to neutrality is:
false
When we disagree with someone, we disconfirm her or him.
spontaniety
Which type of communication is confirming because it feels open, honest, and unpremeditated?
trust
________ in interpersonal relationships involves believing in another person's reliability and emotionally relying on that person.
autonomy vs connection
be an independent person vs. maintain a close, interdependent bond
control vs problem orientation
control - imposing one's will on another without regard for their needs or wants, ex. "We're going to eat Chinese for dinner." problem orientation - focus on finding a solution that works for both people, ex. "I'm craving Chinese. Are you ok if we get that for dinner?"
confirmation
feeling of being accepted for who we are
features of satisfying relationships
investment, commitment, trust/ self-disclosure
