Exam 2 Review
What is "cycle time"?
Average time between completions of successful units
Which of the following is not considered an input to the layout decision in facility layout analysis?
Cost per square foot of alternative facilities
A flowchart as part of a Six-Sigma quality improvement process might be found in which DMAIC category?
Define
A manufacturing cell groups identical machines together to work on products having similar shapes and processing requirements
False
Blocking in production processes is when activities in a stage must continue because there is no place to deposit completed items.
False
Process selection refers to the strategic decision of choosing the volume of output to produce in a manufacturing facility depending upon the way that facility produces.
False
The customer is (or should be) the second most important focal point of all decisions in a service organization.
False
When a make-to-order production process is used, production is based on forecasts.
False
An advantage of a make-to-stock process is which of the following?
It features rapid delivery of a standard product
The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message?
Quality is Free
A "process" is any part of an organization that takes inputs and transforms them into outputs that, hopefully, are of greater value to the organization than the original inputs.
True
A work center is a basic production layout format in which similar equipment or functions are grouped together.
True
A workcenter layout is similar to the basic production layout format of job-shop.
True
An assembly-line layout is similar to the basic production layout format of flow-shop layout.
True
Most services consist of a bundle of goods and services known as the service package, which is the major output of the development process.
True
One methodology used to evaluate equipment investment decisions where the investment entails an initial investment, fixed costs, and variable costs is break-even analysis.
True
One tool used in total quality management is the run chart.
True
Process selection refers to the strategic decision of selecting which kind of production processes to use to produce a product or provide a service.
True
Services often take the form of repeated encounters involving face-to-face interactions
True
TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.
True
What are the characteristics that can be used to guide the design of service systems?
services cannot be inventories
What are the major factors distinguishing service design and development from manufacturing design and development?
The service package is the major output of the development process.
