Exam 3 MGT 10,11,12
Availability Bias
Accessible
Compromising
Give-and-take, more powerful, no consensus
As a manager, Michelle is very kind-hearted, sometimes when one of her employees does something wrong she avoids saying anything to them
Hurting someone else
Accesible
Readily accesible information
After an outstanding interview, Mark just received a job offer from his preferred potential employer. He is hesitant to ask for a higher salary.
Rejection
When problems arise in the office, Trina usually keeps her thoughts to herself, she doesn't want the wrong thing to come out
Saying the wrong thing
Dominate
a small group of people may talk loudest and longest
_____ is the conflict handling style that is passive withdrawal from the problem and active suppression of the issue.
avoiding
The ___________ styles are inappropriate when the issue is important to you.
avoiding and obliging
Outcome
knowledge of an outcome influences your perceived probability of it occuring
Advantages of decision making
knowledge, perspectives, learning, understanding, commitment
Force
one party forces the other to comply
Hindsight bias
outcome
Representativeness Bias
Limited
Your responsibility
Not ideal if both parties are equally powerful
Confirmation Bias
Support
Assertive subordinates
appropriate for overcoming excessively assertive subordinates
Ample time
ideal when there is ample time available for handling the conflict
Perspectives
people bring different perspectives
escalation of commitment bias
persisting
Persisting
persisting when an undesirable outcome is likely
Framing bias
presenting
Presenting
presenting information or questions in a particular way influences judgement
Right
should not be used if you believe you are right
Goal displacement
sometimes other issues will rise and take precedence
Avoiding
suppress, your responsibility, cool off
Optimistic
tendency to be overly optimistic in ones estimates
Knowledge
there is a greater pool of knowledge to draw from
Dominating
force, equal power, assertive subordinates
Limited
generalizations are made based on one or a limited number of experiences
Develop and weigh
parties develop and weigh out possible alternatives and pick a solution
Give and take
parties give and take
Suppress
parties withdraw from the conflict and suppress the issue
Kevin was very displeased with the way his employee deal with a customer, he decided to wait until another time to talk to him about it
Anger
Weaker
a good option if you are in the weaker position
Learning
a group may bring about greater learning about group dynamics and problem solving for less experienced group members
No consensus
appropriate when parties cannot reach consensus
Bend
one party bends to the interest of the other in order to please them
Overconfidence bias
optimistic
Commitment
participating in making a decision helps promote commitment to it
Understanding
participating in making a decision helps understanding the rationale for it
Anchoring bias
Early information
Which of the following should a person do to manage conflict?
be open and honest
Obliging
bend, weaker, right
Cool off
both parties need a "cool off" (break)
Kathy doesn't say what is on her mind when she is angry with her friends
damage or loss of relationship
Integrating
develop & weigh, simple, ample time
Disadvantages of decision making
dominate, groupthink, pressure, goal displacement
Early information
early information influences subsequent decisions or views
Pressure
group members desire to remain in good standing within the group
Groupthink
group members will strive for unanimity
Which of the following is not a situation that commonly produces conflict?
individual decision making
Support
information is sought out to support previous decision or positions
5 conflict handling styles
integrating, obliging, dominating, avoiding, compromising
Simple
not appropriate for solving simple conflicts
Your responsibility
not appropriate when it is your responsibility to make a decision
Equal power
not ideal if both parties are equally powerful
More powerful
not ideal if one party is more powerful