Extra MAN 13 quiz

What do functional groups and interest groups have in common?

Both have an unspecified time horizon.

Which of the following is a situational factor that contributes to norm conformity?

Team size

While Walter says that he cares about his employees, he interrupts them every time they need to talk to him about something and brings the conversation around to his own contributions. This is an example of _____ conflict.

intrasender

Shareen always starts her staff meetings at exactly 8:00 a.m., and all employees are expected to be there on time. If someone is late, they are chastised for holding everyone else up. However, Shareen has been late for the last two meetings, and no one made any comments about it. This is due to _____.

norm variation

A large technology firm has research centers in a number of countries. In order to reduce the cycle time of projects, team members in one city leave a list of "to-do" items on a shared web portal. These items are then picked up a few hours later by another team in a city separated by several time-zones. This organization is making use of _____.

virtual teams

Competition for scarce resources, especially funding, can often lead to which type of conflict within an organization?

Intergroup

Which of the following is true of game theory?

It uses mathematical models to predict the outcome of negotiation situations.

A team of employees is used to arbitrate conflict in a technique called _____.

alternative dispute resolution

Which of the following is true of negotiation?

b. It is used when agreement must be reached

An advantage of teams in an organization is that they enable the organization to shed its _____.

bureaucracy

Chandra owns a delivery business. When Chandra's delivery drivers are experiencing a great deal of interpersonal conflict, Chandra reminds them that cooperation with one another is necessary for the continued profitability of the firm, and for their job security. Chandra is controlling conflict by _____.

focusing workers' attention on superordinate goals

A(n) _____ group is a permanent group created by the organization to accomplish a number of organizational purposes with an unspecified time horizon.

functional

Mona joined an academic union because the union's objectives aligned with her personal values. She joined for _____.

group goals

Armen's team has put in long hours on a project, and they will sometimes go out after work together. They support each other and get along well, an indication of their _____.

informal leadership

The receiving manager at Kennil rejected the last two shipments of raw materials from Pexway, claiming that the material was inferior. Pexway insists that the shipments met the standards as outlined in the agreement between the two companies. Kennil wants Pexway to reimburse them for time lost, and Pexway is demanding compensation for the material, which they cannot resell. This is an example of _____ conflict.

interorganizational

Emily thinks Alex is a narcissist who only wants to talk about himself, and therefore tries to avoid him. They have _____.

interpersonal conflict

Nila and Manoj cannot agree on the best way to handle a customer complaint. This customer has been a good customer for Nila in the past, and while she is training Manoj to take over this customer account, she does not agree with how he always manages them. Their manager has decided to sit down with both of them together to see how to best resolve this customer complaint. Which type of conflict resolution is their manager using?

interpersonal problem solving

At the Olympics, "dream teams" have frequently failed to win the gold medal. These teams usually have a number of great players who are, nevertheless, uncomfortable with the prospect of sharing their victory. This is an example of decreasing cohesiveness due to _____.

intragroup competition

Physicians in training perform examinations, diagnose illnesses, analyze test results, and develop management plans. This can lead to stress as the trainees are yet to get used to the demands of the work environment. This is an example of _____.

role overload

Juwan's team is working on a complex project with a very tight schedule and a strict budget. When team members feel stressed out by the demands, they often go to Juwan to vent or let off steam. Juwan is filling a _____ on his team.

socioemotional role