Final 5310

dysfunctional

Conflict that hinders group performance and is destructive to team performance is called ________ conflict

functional

Conflict that supports the goals of a team and improves its performance is called ________ conflict.

all

Controlling processes are important factors in ________ of the ten project management knowledge areas.

cost of conformance and cost of non conformance

Cost of quality includes:

internal failure costs

Costs of rework in programming is an example of:

schedule compression

Crashing and fast-tracking are ________ techniques

SV

________ is the difference between the scheduled completion of an activity and the actual completion.

procurement audit

A ________ is a review performed to examine the procurement process from the Plan Procurement Management process through the Conduct Procurements process.

project audit

A ________ is a systematic and formal enquiry into a project's expenditures, schedule, and quality of work.

to the project and product scope can be changed

A change control system is a documented process that describes the procedures by which:

CMM

A company can assess its capabilities with respect to best practices within a given industry using:

6-12 months after implementation

A post-implementation review is conducted:

TQM

A systematic approach to managing quality that originated in the 1950s is:

end report

A(n) ________ contains a record of the project management techniques employed over the course of the project, surveys, and outstanding items that still need to be resolved.

resource breakdown schedule

A(n) ________ is a hierarchical, graphical representation of all needed resources ordered by type or category.

satisfying our basic material needs

According to ERG theory, existence focuses on:

personal development

According to ERG theory, growth focuses on:

a high need for power and a low need for affiliation

According to McClelland's theory of needs, good mangers have

effort will lead to a good performance appraisal, a good performance appraisal will lead to rewards, and the rewards will satisfy their needs.

According to expectancy theory, people will be motivated to exert a high level of effort when they believe that:

goals should be specific and difficult with clear feedback

According to goal-setting theory, to enhance a person's work productivity

responsibility

According to the two factor theory, all of the following are considered hygiene factors EXCEPT:

the factors leading to job satisfaction are distinct from the factors leading to dissatisfaction

According to the two-factor theory,

project scope statement

All of the following are inputs into the Estimate Activity Resources process EXCEPT:

check the effects of education and training

All of the following are part of Ishikawa's actionable items EXCEPT:

activity-resource analysis

All of the following are tools and techniques to Estimate Activity Resources process EXCEPT:

publishing estimated data

Benchmarking data available from market research companies that may be used to more accurately estimate resource needs is called:

both the development platform and the technical platform the software resides on

In information systems development projects, _________ would be (an) example(s) of capital resources.

performing

During ________, actual project work is rapidly undertaken by the team

adjourning

During ________, team members wrap up the project's final activities.

norming

During ________, teams develop a sense of common purpose and specify normal operating procedures.

schedule and budget

Earned value management is a powerful cost control technique that provides estimates on the likelihood the project will meet________ requirements.

dogmatic philosophy

For large, complex projects, the ________ may be most appropriate

laid-back philosophy

For relatively small projects, the ________ may be most appropriate

control charts

Graphical, time-based charts used to display process results are called

team cohesion

Motivation can be used to explain everything EXCEPT:

intensity, direction, persistence

Motivation refers to an individual's ________ of effort toward attaining a goal.

McClellan's Theory of Needs

Of all need theories, ________ has been found to best predict work productivity.

communication

Perhaps the most important levers for controlling projects is:

schedule or random

Quality audits can be:

at the same time that other project issues are addressed

Quality planning is usually performed:

rules of thumb

Resource leveling heuristics are ________ used to allocate resources to project activities.

motorola

Six Sigma was first conceived of at:

seven

The Baldridge National Quality Program recognizes outstanding achievements in ________ areas.

estimate at completion

The ________ is calculated by dividing the BAC by the CPI.

to-complete performance index

The ________ is calculated by dividing the remaining work by the remaining funds.

cost performance index

The ________ is the ratio of EV to AC

management reserve

The ________ is used to account for unforeseen work.

a management system

The balanced scorecard approach is:

the quality perspective

The balanced scorecard suggests viewing organizational activities from the following perspectives EXCEPT:

PV

The budgeted cost for the work scheduled to be completed on an activity up to a given point of time is referred to as:

shortest time in which the project can be completed

The critical path in a network diagram illustrates the:

determining the longest path through a network diagram

The critical path method determines the sequence of task activities that directly affect the completion of a project by:

expert judgement

The estimation based on the experience of one or more experts on the particular activity or project is called

three-point estimates

The estimation of activities' durations by averaging optimistic, pessimistic, and most likely estimates is called:

existence

The first core need according to ERG theory is:

Malcom Baldridge

The national quality program was named after US Secretary of Commerce:

crashing

The practice of dedicating extra resources to a particular activity in an attempt to finish the activity sooner than the scheduled completion date is called:

manage quality

The process of ensuring that the project meets the standards outlined in the Plan Quality Management process is called:

plan quality management

The process of identifying relevant quality standards and developing a plan to ensure the project meets those standards is called:

statistical sampling

The process of selecting a random sample from a population in order to infer characteristics about that population is called:

turnover

The rate at which people voluntarily or involuntarily leave an organization is called:

benchmarking

The study of a competitor's products or business practices for the purpose of improving a company's performance is called:

achievement, power, affiliation

The three factors of McClelland's theory of needs are

free slack

The time an activity can be delayed without affecting the immediately following activity is called:

total slack

The time an activity can be delayed without affecting the overall completion date of a project is called:

opportunity cost

________ is the measure of the alternative opportunities forgone in the choice of one good or activity over others.

people dislike work, are lazy, and dislike responsibility.

Theory X assumes that

and the critical chain are equal

Under conditions of unlimited resources, the critical path:

external failure costs

Warranty costs or liability issues are examples of:

pareto principle

What is another name for the 80/20 rule?

iso 9000

Which generic management systems standard is among the most popular in the world?

conformity

Which is NOT among the four types of factors leading to effective teams?

dogmatic philosophy

Which of the following is a philosophy of project control?

theory x

Which of the following theories of motivation is NOT considered a need theory?

joseph juran

Which quality management pioneer is best known for the 80/20 rule?

quality planning, improvement, control

Which quality management process are focus of the Juran Trilogy?

appointing a devil's advocate

Which technique is NOT among the widely used conflict resolution techniques?

Henry Gantt

Who of the following is not known as a quality management pioneer?

Standing Operating Procedures

________ are activities and reporting methods instituted during the course of a project to monitor its progress and to provide reports for project managers and stakeholders.

Approved Defect Repair

________ are approved and authorized actions that are recommended to correct defects in the project deliverables

approved change requests

________ are documented and authorized changes that are scheduled for implementation by the project team.

approved preventative actions

________ are documented and authorized guidelines intended to reduce the probability of negative consequences to the project due to identified risks

approved corrective actions

________ are documented and authorized guidelines necessary to bring future project performance in conformance with the project management plan

variance analysis

________ are techniques used to evaluate differences between planned baselines and actual performance

three-point estimating

________ is a technique that is used to estimate project duration when individual activity duration estimates are uncertain.

reserve analysis

________ is a technique used to establish contingency reserves during a project to guard against potential risks.

project control

________ is the process of monitoring and measuring project progress and influencing the plan to account for any discrepancies between planned progress and actual progress.

monte carlo simulations

_________ are probabilistic analyses used to calculate the distribution of results.

resources

affect both the time and the cost of a project

equity theory

most powerful in predicting absenteeism and turnover, not levels of work productivity

Resource allocation

plays a large role in determining activity duration