Final 5310
dysfunctional
Conflict that hinders group performance and is destructive to team performance is called ________ conflict
functional
Conflict that supports the goals of a team and improves its performance is called ________ conflict.
all
Controlling processes are important factors in ________ of the ten project management knowledge areas.
cost of conformance and cost of non conformance
Cost of quality includes:
internal failure costs
Costs of rework in programming is an example of:
schedule compression
Crashing and fast-tracking are ________ techniques
SV
________ is the difference between the scheduled completion of an activity and the actual completion.
procurement audit
A ________ is a review performed to examine the procurement process from the Plan Procurement Management process through the Conduct Procurements process.
project audit
A ________ is a systematic and formal enquiry into a project's expenditures, schedule, and quality of work.
to the project and product scope can be changed
A change control system is a documented process that describes the procedures by which:
CMM
A company can assess its capabilities with respect to best practices within a given industry using:
6-12 months after implementation
A post-implementation review is conducted:
TQM
A systematic approach to managing quality that originated in the 1950s is:
end report
A(n) ________ contains a record of the project management techniques employed over the course of the project, surveys, and outstanding items that still need to be resolved.
resource breakdown schedule
A(n) ________ is a hierarchical, graphical representation of all needed resources ordered by type or category.
satisfying our basic material needs
According to ERG theory, existence focuses on:
personal development
According to ERG theory, growth focuses on:
a high need for power and a low need for affiliation
According to McClelland's theory of needs, good mangers have
effort will lead to a good performance appraisal, a good performance appraisal will lead to rewards, and the rewards will satisfy their needs.
According to expectancy theory, people will be motivated to exert a high level of effort when they believe that:
goals should be specific and difficult with clear feedback
According to goal-setting theory, to enhance a person's work productivity
responsibility
According to the two factor theory, all of the following are considered hygiene factors EXCEPT:
the factors leading to job satisfaction are distinct from the factors leading to dissatisfaction
According to the two-factor theory,
project scope statement
All of the following are inputs into the Estimate Activity Resources process EXCEPT:
check the effects of education and training
All of the following are part of Ishikawa's actionable items EXCEPT:
activity-resource analysis
All of the following are tools and techniques to Estimate Activity Resources process EXCEPT:
publishing estimated data
Benchmarking data available from market research companies that may be used to more accurately estimate resource needs is called:
both the development platform and the technical platform the software resides on
In information systems development projects, _________ would be (an) example(s) of capital resources.
performing
During ________, actual project work is rapidly undertaken by the team
adjourning
During ________, team members wrap up the project's final activities.
norming
During ________, teams develop a sense of common purpose and specify normal operating procedures.
schedule and budget
Earned value management is a powerful cost control technique that provides estimates on the likelihood the project will meet________ requirements.
dogmatic philosophy
For large, complex projects, the ________ may be most appropriate
laid-back philosophy
For relatively small projects, the ________ may be most appropriate
control charts
Graphical, time-based charts used to display process results are called
team cohesion
Motivation can be used to explain everything EXCEPT:
intensity, direction, persistence
Motivation refers to an individual's ________ of effort toward attaining a goal.
McClellan's Theory of Needs
Of all need theories, ________ has been found to best predict work productivity.
communication
Perhaps the most important levers for controlling projects is:
schedule or random
Quality audits can be:
at the same time that other project issues are addressed
Quality planning is usually performed:
rules of thumb
Resource leveling heuristics are ________ used to allocate resources to project activities.
motorola
Six Sigma was first conceived of at:
seven
The Baldridge National Quality Program recognizes outstanding achievements in ________ areas.
estimate at completion
The ________ is calculated by dividing the BAC by the CPI.
to-complete performance index
The ________ is calculated by dividing the remaining work by the remaining funds.
cost performance index
The ________ is the ratio of EV to AC
management reserve
The ________ is used to account for unforeseen work.
a management system
The balanced scorecard approach is:
the quality perspective
The balanced scorecard suggests viewing organizational activities from the following perspectives EXCEPT:
PV
The budgeted cost for the work scheduled to be completed on an activity up to a given point of time is referred to as:
shortest time in which the project can be completed
The critical path in a network diagram illustrates the:
determining the longest path through a network diagram
The critical path method determines the sequence of task activities that directly affect the completion of a project by:
expert judgement
The estimation based on the experience of one or more experts on the particular activity or project is called
three-point estimates
The estimation of activities' durations by averaging optimistic, pessimistic, and most likely estimates is called:
existence
The first core need according to ERG theory is:
Malcom Baldridge
The national quality program was named after US Secretary of Commerce:
crashing
The practice of dedicating extra resources to a particular activity in an attempt to finish the activity sooner than the scheduled completion date is called:
manage quality
The process of ensuring that the project meets the standards outlined in the Plan Quality Management process is called:
plan quality management
The process of identifying relevant quality standards and developing a plan to ensure the project meets those standards is called:
statistical sampling
The process of selecting a random sample from a population in order to infer characteristics about that population is called:
turnover
The rate at which people voluntarily or involuntarily leave an organization is called:
benchmarking
The study of a competitor's products or business practices for the purpose of improving a company's performance is called:
achievement, power, affiliation
The three factors of McClelland's theory of needs are
free slack
The time an activity can be delayed without affecting the immediately following activity is called:
total slack
The time an activity can be delayed without affecting the overall completion date of a project is called:
opportunity cost
________ is the measure of the alternative opportunities forgone in the choice of one good or activity over others.
people dislike work, are lazy, and dislike responsibility.
Theory X assumes that
and the critical chain are equal
Under conditions of unlimited resources, the critical path:
external failure costs
Warranty costs or liability issues are examples of:
pareto principle
What is another name for the 80/20 rule?
iso 9000
Which generic management systems standard is among the most popular in the world?
conformity
Which is NOT among the four types of factors leading to effective teams?
dogmatic philosophy
Which of the following is a philosophy of project control?
theory x
Which of the following theories of motivation is NOT considered a need theory?
joseph juran
Which quality management pioneer is best known for the 80/20 rule?
quality planning, improvement, control
Which quality management process are focus of the Juran Trilogy?
appointing a devil's advocate
Which technique is NOT among the widely used conflict resolution techniques?
Henry Gantt
Who of the following is not known as a quality management pioneer?
Standing Operating Procedures
________ are activities and reporting methods instituted during the course of a project to monitor its progress and to provide reports for project managers and stakeholders.
Approved Defect Repair
________ are approved and authorized actions that are recommended to correct defects in the project deliverables
approved change requests
________ are documented and authorized changes that are scheduled for implementation by the project team.
approved preventative actions
________ are documented and authorized guidelines intended to reduce the probability of negative consequences to the project due to identified risks
approved corrective actions
________ are documented and authorized guidelines necessary to bring future project performance in conformance with the project management plan
variance analysis
________ are techniques used to evaluate differences between planned baselines and actual performance
three-point estimating
________ is a technique that is used to estimate project duration when individual activity duration estimates are uncertain.
reserve analysis
________ is a technique used to establish contingency reserves during a project to guard against potential risks.
project control
________ is the process of monitoring and measuring project progress and influencing the plan to account for any discrepancies between planned progress and actual progress.
monte carlo simulations
_________ are probabilistic analyses used to calculate the distribution of results.
resources
affect both the time and the cost of a project
equity theory
most powerful in predicting absenteeism and turnover, not levels of work productivity
Resource allocation
plays a large role in determining activity duration