Final ch.5

Business letters are preferred over email messages when

All of these choices

Phone call or face-to-face visit is a better chance choice than an email when you need to

All these choices

Caroline must deny her request made by one of her employees. The most effective statement in a bad news message denying this request would be

Although your extra night cannot be reimbursed, we will process the remainder of your expense claim immediately

Select the most accurate statement.

An employee's words, decisions, and opinions are assumed to represent those of the organization.

When writing a claim letter to the company you're more likely to be successful if you

Appealed to the company sense of responsibility and pride in his good name

Which of the following is the most accurate statement about email messages in the workplace

Attaching a PDF file to an email message and says that the message received looks exactly as a rider intended it

Fessional email messages generally

Begin by front loading

Richard wants to make sure that a business letter he is sending to a client is properly formatted would she do

Blog style or another excepted business letter format

Email about formatting business letters is most accurate

Carefully formatted letter reflects the riders carefulness and Experience

Which of the following situations would require persuasive claim or complain later

Chelsea is transmission failed two months after her car warranty expired

What is the best advice for closing a bad newsletter

Close with something forward looking that assumes future business

Suggestions made by subordinates to managers usually require

Considerable persuasion

What is the most accurate statement about persuasion

Convincing others that your point of you is the right one is a critical business

Response in response messages should be written using

Direct strategy

Which of the following is not a reason that electronica communication is so important in organizations today

Email Ensures that that a message will be understood by the recipient

Why are employers concerned with employees miss using electronica media in the workplace

Employers have all these concerns

On the website advertising it's LSAT preparation classes, the Princeton review include this sentence since 1998 more than 99% of our surveyed students have said that they would recommend law preview to entering law students. This persuasive technique relies on

Facts and stats

Email is an effective communication channel for sending sensitive or confidential information

False

Paper based letters in inter-office memos are no longer using today's work places

False

The purpose of the email message in the subject line and again in the first sentence is redundant in a necessary

False

When writing a routine information or action request message, whenever possible, focus on benefits to you, the writer

False

Writing skills are not as important in today's high tech work places

False

The statement did you know you can get home delivery of the Wall Street Journal for 40% less then the new stand price?

Gaines attention by asking a question that focuses on the readers benefits

Daniel is running an email message asking for information and one appreciation to his reader in the closing, which of the following statements best shows his appreciation

I appreciate this information because it will allow me to make an effective decision about which plan to choose

In a letter advertising it's recycle services. The Greenfield recycling company stresses that customers will feel the satisfaction of knowing that they have help to preserve the environment. This persuasive technique relies on

Indirect benefits to the reader

Joslin will be using email in the web professionally for the first time and wants to stay out of trouble at a new job what is the best advice to give her

Learn the companies rules about email the web use

Allison is writing a recommendation for one of her former employees what is the best communication channel for Allison to use to send this message to

Letter

What is the best communication channel to use one of persuasive, will consider the message is required

Letter

Mallory was just hired as a sales rep for a large telecommunications company. She knows her new job will require her to be persuasive. Which of the following is a persuasive technique that Melly should use on her new job

Melly should do all Of these

What is the most accurate statement about memos in the workplace

Memos remaining useful for internal messages that require a permanent record or formality

Which of the following statements about digital media in the workplace is least accurate

Most workplaces today are completely paperless

Which of the following is the most effective opening for a routine email message

Next department meeting will be held on Thursday, April 18, at 2 PM

What are the following sentences contains the best time for a persuasive request within an organization

Please see your supervisor to have all supply purchases preapproved

The majority of your writing on the job will involve

Routine and positive messages

To the following is the best subject line for an email message

Sales meeting changed to May 18 at 2 PM

Ivan has discovered a production problem that will cause this month shipments to be a few days late. Because he's British customers will need to know about this problem right away, Ivan should

Send an email message

What is the most accurate statement about negative workplace messages

Some businesses have to respond to complaints voiced on social network sites such as Facebook and Twitter.

Natalie is writing a routine email request the main idea purpose of a message should be placed in

The opening

Where should deadlines in action information be placed in a routine request

The opening

And important goal when delivering negative news messages is just trying to project a professional and positive image of you and your organization

True

Begin most email messages by frontloading that is, review the main idea immediately

True

Business letters are preferred over email when a permanent record is required, when a message is confidential, when formality is necessary, and when a message is considered persuasive, well considered presentation

True

Most business messages are positive, straightforward communications that content every day business and convey Goodwill

True

Most businesses today, email is the communication channels choice

True

The following is a command disguised as a polite request

Will you please send my order by USPS priority mail

Which is the most effective statement in a letter to a customer denying the claim

You can purchase a replacement battery pack at a 20% discount

Monique has decided that she must apologize to a customer in her buffer. Which of the following is the best example of an effective apology

You have every right to be concerned, and we sincerely apologize for the delay in filling your order. To prevent this from occurring again, we have upgraded our software and restrained our order takers

When should you send a thank you note

You should write a thank-you note for all these situations.

Do the following situations with a little be more appropriate than a email message

Your boss for a birthday gift she gave you

The bad feelings associated with disappointing news can generally be reduced if the receiver

all of these choices