FInal

which of the following agencies does NOT operate in the regulatory element of the political-legal dimension

American Red Cross

you own a pirate ship, and you sign a contract with a fellow pirate captain to pillage the entire carribean. You plunder together happily for five years before the british navy sinks you both. What interactive technique have you used?

alliances

developing widespread electric charging stations for electric cars is an illustration of

building technological infastructure

what term describes an approach to management that stresses the mangers role in a formal hierarchy of authority and focuses on the task, machines, and systems needed to accomplish the task efficiently

classical approach

What term describes a style that reflects a moderate concern for both your goals and the other persons goals

collaborating

a positive contribution of the informal relationships in the orgs operation is

communication and interaction

The term task environment describes

competitors, suppliers, customers, substitutes

a coach typically has a game plan against an opposing team. as the game unfolds, a coach will occasionally call a time out when he or she sees that things are not going according to plan. this illustrates what type of control system

concurrent

Jane learned that, although she and June were both hired as part-time salesclerks at the same time and have similar backgrounds, June is paid $1 more per hour. Jane decided to stop cleaning dressing rooms on her shift because she thinks this is unfair. This is an example of which theory?

equity theory

You fire two of your employees for drinking on the job. Soon you have to fire four more, then six more. You threaten remaining employees with legal action if they drink on the job. Your policy is based on

escalation of committment

in hackman and oldhams job characteristics model, when you feel that your job is trivial, you are experiencing a psychological state of low

experienced meaningfulness

if a leader wants a high degree of commitment from his or her subordinates, which sources of power are most likely to lead to that?

expert, referent, and charismatic

when henri fayol said that mangements role is to forecast and plan, to organize, to command, to coordinate, and to control he was stating the

functional definition of management

in the human resource field, many top executive attribute much of their success to

good communication skills

Which of the following is not one of the core trait categories that research has shown to have some relationship to leadership ability and success?

honesty and integrity

experts generally agree that the first step in decision making is

identifying the problems

job analysis is a key component of human resource planning becuase it is used for all fo the following except

identifying the tasks that make up the job

in an organization chart, the higher the level of the box in the chart, the higher the level of

importance

winking, head bodding, hand gestures, and arm motions are forms of

kinesic communication

all of the following characteristics of good performance standards except for

liked by managers and subordinated

transformational leaders generally do not display which of the following characteristics?

low tolerance of risk and uncertainty

you are the operations manager of waldo electric, a major manufacturer of electric transformers. you have set your performance standards at 50,000 units per week with a maximum failure rate of 1 percent. a review of this weeks production shows production of 49,782 units with a 1.1 percent failure rate. your best response to this info would be to

maintain the status quo

which of the following is not a strategy that managers often apply in attempting to overcome resistance to change?

manipulation and co-optation

when a balance of interpersonal forces has been achieved within the group and members have accepted their roles, the group has achieved the stage of

norming

what are prescriptions for appropriate behavior of group members that help reduce the disruption and chaos that would ensue if group members didnt know how to act?

norms

achieving the _____ goals leads to fulfillment of the ____ goals, which leads to fulfillment of the ______ goals

operation, strategic, tactical

georgia realized her supervisor was padding his expense account. Research has shown that her response will most likely be to

pad her own expense account

when the manager of the boston red sox chooses his starting line-up for his next game he is

planning

While open discussion of an ethical issue may not eliminate all ethical problems in an organization, discussion will usually

promote trust and learning in the organization

we think of ____ and ____ as being essentially the same process as selection because central focus of all three is to match an individuals KSAs to the requirement of a job.

promotion; transfer

when extra effort is required from employees and managers have no control over rewards and punishments and close supervision is not practical

referent power!!

in terms of the organization and its resources, managers are individuals who

set the organizations strategic goals

You are the international marketing manager for Brides & Grooms, Inc., a designer and manufacturer of wedding apparel. This year's fashions are featuring white for the entire wedding party. You scheduled this year's Asian kick-off for next Monday in Tokyo, when you discover that white is the Japanese color of mourning. What did you overlook?

social and cultural differences

the compensation and reward issues involved in equity theory can generate problem for management because of their

subjectivity

the purpose of recruiting is to attract applicants who are characterized by all of the following except

sufficient in number

all of the following are advantages of virtual teams except

they always lead to greater effiency and results

ethical violations destroy

trust

when confronted with an ethical issue ____ manager weighs the costs and benefits of the consequences of all possible alternatives, and then chooses the one that benefits the most people

utilitarianism

according to research, the most important factor affecting daily ethical decisions at work is the

work group or the percieved ethicalness of the workplace