Final Exam MGT 300

There is general agreement regarding what is socially responsible corporate behavior. T/F

False

Autonomy is the degree to which workers have the discretion, freedom, and independence to decide how and when to accomplish their jobs. t/f

true

Which of the following is a component of a creative work environment that encourages creativity? Absence of organizational impediments Absence of heterogenous work groups Easy work Absence of supervisors Micromanagement

Absence of organizational impediments

According to Mintzberg, which of the following is one of the three major roles managers fulfill while performing their jobs? Investor roles Peacemaker roles Interpersonal roles Shareholder roles Opportunist roles

Interpersonal roles

Which of the following statements about decentralization is true? It tends to complicate and delay the decision making process. It tends to stymie employee capabilities. It is more appropriate where standardization is important. It leads to more satisfied customers and employees. It is characteristic of large companies.

It leads to more satisfied customers and employees.

Claire is faced with an issue and wants to come up with a rational decision regarding the issue. Which of the following is the first step Claire should take to make a rational decision?​ ​ Generate alternate courses of action ​Compute the optimal decision ​Define the problem ​Identify decision criteria ​Evaluate each alternative

define the problem

As the shift supervisor at a car wash center, Jacob is bossy, arrogant, and insensitive to the needs of his subordinates. He is unable to delegate any tasks to the other employees. He has the characteristics of a(n): hands-on doer. derailer. permissive leader. arriver. empathetic leader.

derailer.

Venus Stores has installed more billing counters in its stores to reduce waiting time for customers. This will help the store improve its _____. process loss reciprocity entropy satisficing effectiveness

effectiveness

An attractive business climate is defined by only one dimension: it minimizes the political risk to a company. t/f

false

When companies don't anticipate, recognize, neutralize, or adapt to the internal or external pressures that threaten their survival, it results in _____. design competition discontinuous change generational change resistance to change organizational decline

organizational decline

The manager of a packaging and shipping company has set a short-term goal of increasing the customer base by 5% in the next two months. ​In this context, the manager has set a _____. ​ policy ​visionary goal ​proximal goal mission statement ​distal goal

proximal goal

After Malta was permitted to join the European Union (EU), the other countries of the EU removed all taxes on the import of goods manufactured in Malta. Malta was preparing to become part of a(n) ____. high tariff trading zone regional trading zone zone of ethnocentricity international cartel global market

regional trading zone

_____ plans specify how a company will use resources, budgets, and people to accomplish specific goals within its mission. Visionary Single-use Strategic Operational Tactical

tactical

Job analyses, job descriptions, and job specifications help companies meet the legal requirement that their human resource decisions be job-related. t/f

true

Planning can greatly improve organizational and individual performance. t/f

true

Public communications, media advocacy, and product boycotts are techniques used by advocacy groups to influence companies. T/F

true

The criteria for choosing an office/manufacturing location are different from the criteria for entering a foreign market. t/f

true

The term decision making is used to refer to the process of choosing a solution from available alternatives. t/f

true

To enhance work team effectiveness, managers should carefully set team goals and priorities and take care when selecting, training, and compensating team members. t/f

true

When Klonorox Corporation, a manufacturer of bleach and bleach-based cleaning products, acquired Masterssauce brand steak sauce; it was an example of _____. related differentiation divestiture competency acquisition unrelated diversification an integrated acquisition

unrelated diversification

If an employer were to use only one type of selection test, which of the following tests should he use? Achievement test Personality test Cognitive ability test Aptitude test Work sample test

Cognitive ability test

Plush Extreme Inc. is a popular furniture designer that offers a wide range of furniture. Zara LLC., has recently started offering custom-made furniture in the same city. The managers at Plush Extreme are conducting a research to find out the strengths and weaknesses of Zara. the managers are also trying to find out the strategies that Zara is using. Which of the following concepts is illustrated in the scenario? Divesting Deskilling Self-dealing Reactive customer monitoring Competitive analysis

Competitive analysis

Which of the following is NOT necessary for stretch goals to effectively motivate teams? Empowerment to control resources Structural accommodation Conflict management training Ability to change organizational policies and procedures High degree of autonomy

Conflict management training

____ pertain to the social roles that businesses play in society beyond their economic, legal, and ethical responsibilities. Social expectations Stakeholder responsibilities Overt responsibilities Discretionary responsibilities Stakeholders' expectations

Discretionary responsibilities

Which of the following is the first step in management by objectives? Discussing possible goals Preparing worker schedules Centralizing decision making power Developing operational plans Reviewing progress towards goal achievement

Discussing possible goals

Fran Wilson Creative Cosmetics is a medium-sized U.S. company that sells 1.5 million tubes of lipstick annually in Japan. It has no physical presence in Japan beyond the fact that its products are sold there. Which of the following technique does the company adopt to reach the Japanese market? Exporting Licensing Strategic alliance Franchising Direct investment

Exporting

Companies will be considered unethical if they do not perform their discretionary responsibilities. T/F

False

First-line managers are responsible for setting objectives consistent with organizational goals and planning and implementing strategies for achieving these objectives. T/F

False

In contrast to the general segment of the external environment that directly influences an organization, changes in the specific segment of an organization's external environment indirectly affect the way a company conducts its business. T/F

False

The level of agreement on whether behavior is good or bad is defined as the level of ethical acceptance. T/F

False

The top mistake made by managers who were derailed from their fast track up the managerial ranks was that they didn't develop or possess the necessary technical skills. T/F

False

Which of the following is a component of a creative work environment? Job specialization Centralization Freedom Homogeneity Micromanagement

Freedom

_____ is defined as a compensation system in which companies share the financial value of performance gains, such as increased productivity, cost savings, or improved quality, with their workers. Structural accommodation Profit sharing Piecework Gainsharing Skill-based pay

Gainsharing

In spite of their disadvantages, companies continue to create and use specialized jobs because they are very economical. t/f

true

Which of the following is NOT a characteristic of successful organizational cultures? Adaptability Consistency Employee involvement A clear mission Immutability

Immutability

Which of the following statements about functional departmentalization is true? It complicates communication and coordination for departmental managers. It eases out cross-department coordination. It increases costs by reducing duplication. It requires all functionally departmentalized companies to have the same functions. It allows work to be done by highly qualified specialists.

It allows work to be done by highly qualified specialists.

Which of the following is a similarity between modular and virtual organizations? The organizations work with some companies in the alliance, but not with all. The working relationships between companies tend to be more stable and longer lasting. The central company loses control when key business activities are outsourced to other companies. It can be difficult to control the quality of work done by network partners once work has been outsourced. The organizations are tightly linked to one central company.

It can be difficult to control the quality of work done by network partners once work has been outsourced.

The _____ created a regional trading zone in Europe. Association of Southeast Asian Nations Maastricht Treaty Asia-Pacific Economic Cooperation Free Trade Agreement Global Agreement for Transactional Trading

Maastricht Treaty

Which of the following statements about performance appraisals is true? Performance appraisals are used for making administrative decisions. Performance appraisals are primarily used as a basis for determining who needs further training. Performance appraisals should not be used for evaluating human resource programs. Most employees and managers like the performance appraisal process. They should not be used for decisions based on performance ratings.

Performance appraisals are used for making administrative decisions.

Lara is a middle-level manager for the publishers of Free Spirit, a women's magazine. She spends much of her day conducting interviews with groups of women to determine what they consider most important in their lives. She also keeps an eye on the sales and content of other women's magazines. Which informational role does Lara perform? Entrepreneur Spokesperson Liaison Monitor Resource allocator

Montior

According to Mintzberg, which role would a manager assume if she were trying to convince union members to accept a 25-cent-per-hour reduction in pay in order to keep the manufacturing plant open? Negotiator Entrepreneur Liaison Disturbance handler Resource allocator

Negotiator

____ is the set of key values, beliefs, and attitudes shared by members of an organization. Industry code of ethics Internal environment Organizational culture Organizational strategy Business confidence indice

Organizational culture

Which of the following is NOT one of the five industry forces that determine an industry's overall attractiveness and potential for long-term profitability? Threat of substitute products Organizational synergy Bargaining power of buyers Bargaining power of suppliers Character of the rivalry

Organizational synergy

_____ is the social, psychological, cultural, or physical distance of a decision maker from those affected by his or her decisions. Norm compliance Ethical variance Probability of effect Situational morality Proximity of effect

Proximity of effect

_____ are any groups that can influence or be influenced by the company and can affect public perceptions about its socially responsible behavior. Reactive stakeholders Secondary stakeholders Conventional stakeholders Preliminary stakeholders Covert stakeholders

Secondary stakeholders

A(n) _____ can be best defined as an activity that contributes directly to creating or selling a company's products. organic function charted function staff function line function mechanistic function

line function

_____ is a discrepancy between a company's intended strategy and the strategic actions managers take when actually implementing that strategy. Differentiation discrepancy Strategic dissonance Competitive dissonance Competitive inertia Cstomer inertia

Strategic dissonance

_____ are long-term, low-interest loans, cash grants, and tax deductions used to develop and protect companies in special industries. Tariffs Cooperative contracts Subsidies Quotas Voluntary export restraints

Subsidies

Which of the following is a part of the general environment of an organization? Customers Suppliers Competitors Technology trends ​Industry regulation

Technology trends

Which of the following approaches to job redesign entails more than simply providing variety in job tasks? The task breakdown plan The job characteristics model The job rotation plan The task specialization map The job enrichment plan

The job characteristics model

A technology cycle begins with the birth of a new technology and ends when that technology reaches its limits and dies; it is then replaced by newer, substantially better technology. t/f

true

Identify the question that can be asked during a job interview. ​ What are your hobbies and interests? Are you overweight? Have you ever filed a lawsuit against a previous employers? What religious belief do you follow? Do you plan to have any children in the near future?

What are your hobbies and interests?

A research organization has project teams that perform field research for its clients. Each member of these project teams is trained to conduct observational research, interview clients, and understand the marketing impact of what they learn. Thus, the team is able to work normally even when one of its members is absent. The organization uses _____ to make its project teams more efficient. cross-training on-the-job training vestibule training synergistic goals stretch goals

cross-training

The use of _____ in planning produces a false sense of certainty and is often cited as one of the major pitfalls of planning. commitment assumptions flexibility tactics benchmarking

assumptions

In the typical S-curve pattern of innovation, small amounts of effort will result in significant increases in performance _____. only at the beginning of the cycle during the lockout stage of the cycle at the midpoint of the cycle only at the end of the cycle throughout the cycle

at the midpoint of the cycle

Engineered Fabrics makes bladders for airplane gas tanks. In the event of a puncture, the bladder will prevent the tank from exploding. The bladders must be free of any defects. To check the bladders, company employees must be able to crawl in an 18-inch diameter hole in the bladder side and look for light leaks. A limitation on weight and height of individuals working in quality control at this company would be legal. This is an example of _____. bona fide occupational qualifications the four-fifths rule benefits and features of occupational quality adverse impact rulings gender selectivity

bona fide occupational qualifications

Justin, a prospective employer, calls a prior employer on a job applicant's behalf to find out the opinion of the former employer about the job applicant. If the prior employer provides unsubstantiated negative information, then the job applicant _____. must not list any references on the job application can sue the prior employer for defamation must hire an HR expert to check his résumés must lie on the job application form should not use the previous employer as a reference

can sue the prior employer for defamation

Where standardization is important, it is appropriate to _____. emphasize line authority centralize authority have a flat organizational structure decentralize authority evaluate interdependence

centralize authority

A(n) ____ is the individual who is formally in charge of guiding a change effort. staff moderator change mentor intrapreneur change ombudsman change agent

change agent

According to Kurt Lewin, during the _____ stage of managing organizational change, workers and managers alter their behavior and work practices. change intervention change mobilization change inertia refreezing unfreezing

change intervention

Approximately one-third of multinational companies enter foreign markets through wholly owned affiliates. t/f

true

The primary advantage of a structured interview is its ability to: compare applicants more easily. act as a substitute for biodata. directly predict job performance. offer variety during the interview for each applicant. reveal all background information.

compare applicants more easily.

A(n) _____ is an agreement in which a foreign business owner pays a company a fee for the right to conduct that business in his or her country. free-trade agreement cooperative contract strategic alliance joint venture exporting agreement

cooperative contract

In any organization, the _____ are the less visible, internal decision-making routines, problem-solving processes, and organizational cultures that determine how efficiently inputs can be turned into outputs. imperfectly imitable resources valuable resources distinctive competencies standing plans core capabilities

core capabilities

The primary disadvantage of wholly owned business is the _____. difficulty in adjusting to a new culture cost of building new operations countertrading of goods dumping of products nontariff barriers associated with buying existing businesses

cost of building new operations

Dysfunctional turnover is the loss of high-performing employees due to unplanned downsizing. t/f

true

The nominal group technique improves group decision making by ____. eliminating group cohesiveness encouraging all members to have an equal voice in the decision making process requiring the selection of co-leaders to prevent member dominance decreasing a-type conflict providing predetermined group norms

decreasing a-type conflict

The ____ approach to decision-making is a method in which an individual or a subgroup is assigned the role of a critic. groupthink dialectical inquiry devil's advocacy dyadic communications Delphi

devils advocacy

SpokedWheels Inc. introduced a specialized mountain bike to the market. Two-thirds of its profits come from the sale of mountain bikes. It is recognized worldwide for its ability to design and produce superior mountain bikes that are tough, durable, and reliable. This ability is the company's _____. competitive inertia strategic dissonance customer defection anti-comeptitiveness distinctive competence

distinctive competence

During the latter half of the last decade, flat-screen television sets were gradually replaced by LED television sets; the LED televisions became the new market standard. The latter is an example of a _____. design dichotomy differential design dichotomous product design iteration dominant design

dominant design

One of the disadvantages of job specialization is that it can lead to _____. employee boredom complicated job designs low absenteeism low employee turnover high job satisfaction

employee boredom

Departmentalization is a method of organizing work and workers into separate units responsible for particular business functions or areas of expertise. t/f

false

Differentiation is the positioning strategy of producing a product or service of acceptable quality at consistently lower production costs than competitors. t/f

false

Middle managers engage in plans and actions that typically produce results within a short time period. T/F

false

One of the disadvantages of global joint ventures is that, like licensing and franchising, they help companies avoid tariff and nontariff barriers to entry. t/f

false

The autonomy continuum shows how five kinds of teams differ in terms of autonomy. The correct sequence from low team autonomy to high team autonomy is (1) traditional work groups, (2) employee involvement groups, (3) semi-autonomous work groups, (4) self-designing teams, and (5) self-managing teams. t/f

false

In the _____ stage of organizational decline, managers typically assume that if they just run a tighter ship, company performance will return to previous levels. blinded crisis dissolution faulty action inaction

faulty action

The amount of information a job provides to workers about their work performance best defines the term _____. feedback appraisal interpretation evaluation rejoinder

feedback

A(n) _____ strategy is a corporate strategy that addresses the question "How should we compete in this line of business?" operations-level SBU-level industry-level firm-level niche-specific

industry-level

The CEO of Midwestern Sweets is often sits on the boards of other companies to share perspectives. The CEO performs the interpersonal role of a _____. resource allocator liaison disturbance handler figurehead disseminator

liaison

A technology can become a dominant design if: it resembles an old technology. it solves a practical problem. it is extensively used by a small number of people. it is not considered as a market standard. it is the most expensive technology in the market.

it solves a practical problem.

In order to be considered _____, recruitment, selection, training, performance appraisals, and employee separations must be valid and be directly related to the important aspects of the job, as identified by a careful job analysis. reliable concrete competitive job related employee related

job related

Merissa, a famous dress designer, wants to launch a new collection. She wants the best material available for her dresses and does not want to settle for anything lesser. In this context, Merissa is _____. ​ ​ specializing ​maximizing ​assorting ​benchmarking ​satisficing

maximizing

Zett Technologies is a company that primarily focuses on enhancing the smartphone experience. It has recently developed a new operating system that is radically different from its previous one. Keeping this in mind, smartphone users are allowed to download a 'trial pack' to see if they found any problems or liked some changes made. The company is using a _____ approach to social responsibility. predictive accommodative proactive adaptive defensive

proactive

Spencer's Autotech Inc. is a car repair company. It maintains an employee involvement group to track the company's goals and performance metrics. This team would most likely: provide advice to management concerning areas that needed change. control and change the design of the teams themselves. control all of the major production tasks at Spencer's Autotech. manage and control the acquisition of materials. solve problems related to marketing and manufacturing issues.

provide advice to management concerning areas that needed change.

Every day, thousands of workers work in hazardous conditions to make clothes for Freeline Fashions, a clothing store. Every year, at least a thousand workers get injured because of their hazardous factory conditions. When this was brought to the notice of people by the media, the company's annual sales dropped by fifty percent. This is an example of how ____ stakeholders can influence organizational strategy. covert secondary situational transactional functional

secondary

Libra Travels regularly checks the prices at which other travel agencies sell their services to evaluate its position. Libra Travels uses a _____ to measure its competencies. customer defection balance sheet strategic reference point customer inertia cognitive dissonance

strategic reference point

A research group is composed of students of theology, actors, and musicians as well as the more traditional marketing experts and statisticians. Given this information, it is can be inferred that the group is high in _____. team level structural accommodation team cohesiveness collectivism team diversity

team diversity

The finance team of a start-up company has a majority of white employees. It, however, plans to hire more people from various other ethnic backgrounds in the near future. The organization is trying to increase its _____. structural accommodation group norms collectivism team diversity aggregated creativity

team diversity

Which of the following is NOT an example of a stakeholder group that an organization must satisfy to assure long-term survival? the media employees governments investors customers

the media

The least amount of autonomy is found in ____. semi-autonomous work groups traditional work groups self-managing teams autonomous teams ad hoc committees

traditional work groups

A competitive advantage becomes a sustainable competitive advantage when other companies cannot duplicate the value a firm is providing to customers. t/f

true

After six months as a manager, new managers typically believe their job is: to solve problems for subordinates. to exercise formal authority. to provide negative reinforcement. operational development. to maintain control and avoid delegation.

to solve problems for subordinates.

The U.S. Sentencing Commission Guidelines for Organizations impose smaller fines on companies that _____. have already established an affirmative action program were unaware of the unethical behavior of employees have never before violated ethics principles voluntarily disclose illegal activities to federal authorities are not concerned with the ethical behavior of employees

voluntarily disclose illegal activities to federal authorities

​_____ summarize the perceived relationships between environmental factors and possible organizational actions. ​ Uncertainties ​Cognitive maps Economic statistics ​Advocacy groups ​Business confidence indices

​Cognitive maps

​_____ is defined as a firm's purpose or reason for existing. ​ Company mission ​Business commission Cognitive map ​Organizational culture ​Business confidence indices

​Company mission

​_____ focuses on establishing a mutually beneficial, long-term connection between buyers and suppliers. ​ Anti-competitive behavior Competitive behavior ​Relationship behavior ​Opportunistic behavior ​Self-dealing

​Relationship behavior

Which of the following is a feature of above-market wages?​ ​ They decrease the rate of job acceptance. They attract under qualified job applicants. ​They attract a very small pool of job applicants. They increase the time it takes to fill positions. ​They increase the time that employees stay.

​They increase the time that employees stay.

_____ refer to discernible symbols of an organization's culture, such as the office design and layout, company dress code, and company benefits and perks, like stock options, personal parking spaces, or the private company dining room.​ ​ Visible artifacts ​Company missions ​Organizational relics ​Organizational stories ​Business confidence Indices

​Visible artifacts

​A company that is seeking to grow by taking risks and looking for innovations is best characterized as a(n) _____. ​innovator ​defender ​prospector ​analyzer ​reactor

​prospector