final Management test

Which of the following is the best example of a team in the storming stage of development?

A team with members arguing with each other due to interpersonal issues arising from differences in the perspectives of each team member

Which of the following teams is the best example of a team in the norming stage of development?

A team with members sharing their personal opinion with others and group members being more open to one another's ideas and suggestions

Kevin and Adam are the marketing executives in an organization. While making presentations during team meetings, Kevin, who is more talkative, uses a wide range of facial expressions and shares his feelings and personal information. In contrast, Adam keeps his feelings private and limits discussions to business-related topics. Based on this description, it can be inferred that

Adam is a self-contained communicator.

Which of the following is an example of an empathetic listener?

Angel attempts to share with the speaker the feelings and concerns that underlie the message by counseling the speaker, asking, "How did that make you feel?"

Which of the following is a personal aspect of communication?

Approach

Which of the following is an example of an attentive listener?

April tends to listen to instructions, briefings, and other important information without performing other tasks.

Which of the following conceptions of centrality represents potential control over information and over connections to others that anyone may want to reach?

Betweenness

Which of the following is a disadvantage of the ladder of inference?

Biased thought processes

Raj and Lee are both connected to Bob, but Raj and Lee are not connected to each other. From this scenario, we can infer that

Bob is a structural hole.

Which of the following statements best describes the theory of operant conditioning?

Both positive and negative reinforcement increase behavior, while punishment and extinction decrease behavior.

Which of the following statements about the reinforcement theory is true?

Ceasing to reward the behavior that was previously rewarded causes extinction.

Which of the following is one of the conceptions of centrality?

Closeness

Which of the following statements about communication is true?

Communication is an iterative and interactive process.

Which of the following refers to the formal and informal connections through which individuals use their relationships with others to send and receive messages?

Communication networks

Which of the following best describes interpersonal communication?

Communication that occurs in one-on-one or small group settings

Which of the following is an extrinsic reward?

Compensation

Which of the following is one of the main components of a team process?

Constructive conflict

_____ refers to the amount of control an individual attempts to exercise in communication situations.

Directness

Which of the following statements is true of diverse teams?

Diverse team members tend to produce more creative and innovative solutions over the long term.

Which of the following statements is true of team composition?

Effective teams include members with technical and interpersonal skills.

Edward, the head of human resources, needs to remind employees of an important approaching deadline. Which of the following communication media should Edward use to convey this message?

Electronic mail

Enrique wants to develop professional relationships outside of work. Which of the following is the best advice for Enrique?

Enrique needs to join a networking club.

Maria and Jose have worked together in the same office in the same position for quite some time. They have similar educational backgrounds and have been in the job for about the same period of time. Maria works extremely hard and often notices that Jose is taking long breaks and not putting in the same effort as she is. Thus, when she learns that Jose is paid $8,000 more than what she earns, she gets very upset and decides to reduce her effort and take long breaks as well. Which of the following theories explains this behavior?

Equity theory

Which of the following statements about communication networks is true?

Examining communication networks can be helpful in identifying some of the gaps in information flow.

Based on this network diagram, which of the following function as boundary spanners?

F, Y, and G

Which of the following is one of the six myths that exist about the best ways to build useful networks?

I already know what is going on in my network.

Which of the following networks is the best example of a communication network?

In a restaurant, George welcomes the customers, Jake's team takes the orders, and finally Jim's team serves the customers and conducts financial transactions.

Which of the following is an intrinsic reward?

Interesting work

Which of the following statements about interpersonal networks is true?

Interpersonal networks are networks of relationships that develop across functions and divisions to accomplish tasks quickly.

Which of the following statements about extrinsic and intrinsic rewards is true?

Intrinsic rewards generally provide personal satisfaction.

Which of the following is the best example of a self-directed team?

Jane, Jack, and Maria, as members of a team, have the authority and responsibility to make decisions and to participate in processes that help the team succeed.

Which of the following is the best example of a collocated team?

Jane, Jack, and Maria, as members of a team, use a significant amount of face-to-face communication to make operating decisions.

Which of the following managers should be assigned to lead a geographically distributed team?

Jose, who has already shown skill at managing a collocated team

Which of the following is the best example of a vertical team?

Kevin, a manager in the marketing department, had Jim and Jake, team members from the same department, reporting to him on the progress of an ongoing project.

Which of the following types of networks is considered to be the best?

Large diverse networks with strong and weak relationships

According to Brian Uzzi and Shannon Dunlap, which of the following is the first step in building a useful internal network?

Mapping your network

Which of the following individuals is the best example of a passive listener?

Maria usually avoids making any verbal or nonverbal responses when someone else is talking.

Which of the following is an example of deflecting in supportive communication?

Mario relates similar experiences.

Which of the following is one of the core components of communication?

Medium

Which of the following is true about gender differences in communication?

Men are generally inclined to value status and hierarchy more than women do

_____ refers to the desire, stimulus, or incentive to pursue a particular course of action.

Motivation

_____ refers to the activities associated with developing and managing relationships that are critical to a person's ability to accomplish tasks and develop personally and professionally.

Networking

_____ refers to the extent to which individuals engage in the process of generating solutions and articulating their opinions and perspectives.

Participation

Which of the following networks is the best example of a trust network?

Pinky couldn't work on her project due to some personal issues. She discussed her issues with Paul, her teammate, and he helped her finish the task on time.

Kevin is leading a team whose members came together and got to know about their tasks and responsibilities, and got an idea about each of their team member's competencies. Which of the following should Kevin typically do during this stage of team development?

Provide resources.

Where Joe works, he feels included and accepted. Based on Maslow's needs hierarchy as applied to the work environment, what is Joe's next level of need fulfillment?

Recognition and rewards

Which of the following is the best example of a geographically distributed team?

Sam, Ben, and Nick are team members working from three different locations on the same project, relying mainly on telephone calls, e-mails, and videoconferencing to interact with each other.

Which of the following individuals is the best example of an empathetic listener?

Sheila often reacts to the speaker by showing concern and attempts to share feelings and offer counseling.

Which of the following statements about team size is true?

Team size should reflect the nature of the task.

Which of the following describes a team that is considered effective?

The team contributes to team members' satisfaction.

Colleen, a manager who conforms to Douglas McGregor's _____, believes that employees inherently dislike work and need to be constantly monitored.

Theory X

John, a manager who conforms to Douglas McGregor's _____, believes that employees are motivated principally by extrinsic rewards, especially compensation.

Theory X

Jill, a manager who conforms to Douglas McGregor's _____, focuses on participatory rather than command-and-control styles of leadership.

Theory Y

Which of the following is a characteristic of teams?

They have clear task objectives

Which of the following statements about the goal-setting theory is true?

Tight deadlines for goal completion lead to a more rapid work pace.

Which of the following statements does not provide an example of an effective team leader?

Tom focuses more on members' needs than the team's goals.

Tom, the head of human resources, is working on an important project for which he develops a team of five middle-level managers, each coming from a different department, including finance, IT, marketing, logistics, and production. The five managers will be reporting to Tom, who heads the team, and will coordinate among themselves to complete the project on time. This scenario shows that

Tom has formed a horizontal team.

Which of the following is a characteristic of an organization's climate with high employee engagement?

Training and development

Which of the following networks allows employees to share sensitive information and support one another in a crisis?

Trust networks

Which of the following statements about verbal communication is true?

Verbal communication consists of sounds, letters, words, pictures, and symbols.

_____ teams are composed of a manager and his or her subordinates in the formal chain of command, usually in one functional department.

Vertical

Which of the following networks best exemplifies an advice network?

When it comes to solving technical issues, the employees in an organization often get suggestions from Victor, who has more technical expertise.

Based on this network diagram, which of the following is a weak tie to M?

Y

Adam, a team leader, while assessing the performance of his team members, came to realize that their performance was deteriorating. In order to motivate them, Adam adopted the four-drive theory of motivation and differentiated good performers from average and poor performers. Moreover, he designed a reward system such that it was tied clearly to performance. From this scenario, it can be inferred that Adam tried to fulfill the employees' drive to

acquire.

According to Herzberg's two-factor theory, hygiene factors

are potential dissatisfiers that, when fulfilled, do not cause people to become satisfied.

To bridge linguistic and communication differences, individuals should

be careful about numbers.

Managers at Bridgeport Company sought to establish a culture that fosters mutual reliance and friendship among coworkers, values collaboration and teamwork, and encourages sharing of best practices so as to fulfill employees' drive to

bond.

Lu, who is part of the production department, has key connections with members of the R&D, marketing, art, technical support, distribution, and human resources departments. From this information, we can infer that Lu is a

boundary spanner.

Gail has a high level of connectivity with people in the organization and tends to know valuable information before anyone else. From this information, we can infer that Gail is a

broker.

Sandy is a very competent technical expert, but her coworkers will not go to her for advice, seeking out the more likable, albeit less competent, Bob instead. From this scenario, we can infer that Sandy is a(n)

competent jerk.

The human resources department sought to design jobs that have distinct and important roles in the organization, that are meaningful, and that foster a sense of contribution to the organization so as to fulfill employees' drive to

comprehend.

The study of the incentives and needs that motivate people to perform in a certain way are called _____ theories of motivation.

content

Of the three elements of communication, ethos refers to the

credibility of the speaker.

The acronym ERG in Alderfer's theory of motivation refers to

existence, relatedness, and growth.

Theories that explain how employees select behavioral actions to meet their needs and then assess whether these choices were successful are called _____ theories of motivation.

process

Richard uses rewards and punishments to induce desired behaviors. Richard subscribes to _____ theory.

reinforcement

Of the three conceptions of centrality, degree of centrality

represents the number of contacts to whom a person is connected in a social network.

Edwin, a top manager in a bureaucratic organization, often provides advice, coaching, and support to employees and maintains a good reputation both inside and outside the organization. Based on McClelland's acquired needs theory, it can be inferred that Edwin is an example of a(n) _____ manager.

socialized power-oriented

The extent to which group members need to work with and rely on each other to produce the collective work of the group is referred to as

task interdependence.

A(n) _____ is defined as a group of two or more people with complementary skills who are committed to working together to achieve a specific objective.

team

Of the three variables of expectancy theory, valence includes the evaluation of whether

the available outcomes are attractive to the employee

The managers in an organization wanted to reduce employee turnover by increasing employee job satisfaction. Therefore, they provided employees with a safe work environment and a sense of job security. However, the turnover rate did not decrease even after implementing these changes. During exit interviews, the employees complained that they do not have any opportunities for achievement and personal recognition. From this scenario, according to Herzberg's theory, it can be understood that

the organization falls short of motivators

Cynthia and Diane are the production managers in an organization. While making presentations during team meetings, Diane, who is more talkative, uses a wide range of facial expressions and shares her feelings and personal information. In contrast, Cynthia keeps her feelings private and limits discussions to business-related topics. Based on this description, it can be inferred that

Diane is an open communicator.

Stephen is a team leader in an organization that is currently laying off some of its employees. Stephen has to inform George, who has been with the organization for 20 years, that he is being laid off. Which of the following communication media should Stephen use to convey this message to George?

In-person meeting

Sam was unemployed and looking for a job. None of his close friends could help him as they themselves were all either unemployed or underemployed. However, Sam got a good job through James, whom he met a few months ago while traveling. From this scenario, it can be inferred that

James belongs to Sam's weak ties.

Managers at Glasglow Company sought to increase transparency in organizational processes, emphasize fairness, and build trust so as to fulfill employees' drive to

defend.

Joe, the marketing manager, provided a sales manual to his sales personnel containing protocols to be followed in all sales situations. This is an example of _____ communication.

downward vertical

Dolly has arranged for a get-together at her house to which she has invited all of her friends. Most of her friends will be meeting the others in the group for the first time. Moreover, they are from diverse backgrounds with differing interests and experiences. Though all are not known to each other, all are known to Dolly. From this description of Dolly, it can be inferred that Dolly is

good at forging better connections.

The _____ theory, proposed by Abraham Maslow, states that individuals have multiple needs that must be fulfilled in a specific order to ensure the greatest level of satisfaction.

hierarchy of needs

The boundary manager determines

how a team will work with others who have an interest in the team's performance.

Effective networks

include a proper balance between the breadth of contacts and the depth or strength of contacts.

According to David Krackhardt, the components of strong ties are

interaction, affection, and time

The factor that differentiates work groups from teams is that work groups

involve individual accountability and clearly defined leadership.

A task is considered complex when

it involves a lot of uncertainty about possible outcomes.

According to Aristotle, the goal of pathos is to

make an emotional connection with the audience

The formats used to convey messages, including oral, written, and electronic, are referred to as communication

media.

While saying "yes," Mark shook his head no while looking down at the ground. Assuming he meant "yes," his body language represented ______ to the receiver of the message.

noise

Donald's speech captured the audience, and many left saying their opinion on the subject had been changed. This is an example of

persuasion.

Marvin is a high-performance general manager who has built and cultivated a strong network of relationships. Marvin has worked to create _____ capital.

social