Final Quality Management

Driving forces facilitate ______ because they _____the person in the desired direction. conflict, force conflict, push change, push change, force

change, push

Restraining forces are forces that ________ driving forces. cause confuse complement counter

counter

Driving forces cause a shift in the equilibrium _______ change. against which forces towards which opposes

towards

Restraining forces cause a shift in the equilibrium _______________ change. which forces against which opposes towards

which opposes

Given the following information use the sampling plan provided you to answer the questions below: N = 75,500 Single Normal Plan AQL 0.65 Inspection Level I 1. Sample Letter (J, K, L, or M) 2. Sample Size (315, 200, 125, or 80) 3. Accept #: (1, 2, 3, or 4) 4. Reject # (3, 4, 5, or 6)

1. L 2. 200 3. 3 4. 4

Which of the following 10 topics are categories (e.g., sections) in the Baldrige criteria? 1. Measurements 2. Workforce 3. Engineering 4.Customers 5. Leadership 6. Regulatory 7. Strategy 8. Analysis 9. Operations 10. Legal

1. Measurements 2. Workforce 4.Customers 5. Leadership 7. Strategy 8. Analysis 9. Operations

According to the course materials, which are the most-popular variable control charts? 1. X-bar and R 2. I-MR 3. X-Bar and S 4. XmR

1. X-bar and R 4. XmR

Which of the following are reasons why an organization creates its own QMS? 1. identifying training opportunities 2. to loosen control of internal operations 3. setting organization-wide direction 4. to slow the rate of process change 5. engaging staff 6. lower costs 7. improving processes 8. reducing waste

1. identifying training opportunities 3. setting organization-wide direction 5. engaging staff 6. lower costs 7. improving processes 8. reducing waste

_______ provides a framework for looking at factors that influence a situation. Ethics ISO 9001:2015 Baldrige criteria Force Field Analysis

Force Field Analysis

What is QFD? 1. an approach for quantifying of factors for development that are subjective 2. a focused methodology for carefully listening to the voice of the customer and then effectively responding to those needs and expectations. 3. the industry standard that QMS paperwork requires quarterly filing for an organization to retain its good standing with ISO 4. division of process data ("facts") into quartiles to facilitate analysis by zones

2. a focused methodology for carefully listening to the voice of the customer and then effectively responding to those needs and expectations.

Which clause(s) in the latest ISO QMS requirements relate the most to which part(s) of PDCA (/PDSA)? To identify this mapping for yourself, View the graphic cross-referencing the PDCA chart to the Clauses. Also read the PDF file linked to from the PDSA chart. Finally, see the file explaining the different ISO 9001:2015 Clauses. Clause 2: Normative References Clause 8: Operation Clause 5: Leadership Clause 9: Performance Evaluation Clause 4: Context of the Organization Clause 7: Support Clause 3: Terms & Definitions Clause 1: Scope * Clause 10: Improvement * Clause 6: Planning All Answer Choices: Do Act (Adjust) Plan Check (or Study) PDCA (All)

Act (Adjust)

The Empirical Rule is: A corollary of the Central Limit Theorem, which allows us to use the Standard Normal Distribution in more situations than we otherwise would be able to. An offset for the bias that is added in calculations of variance and standard deviation of an overall population, when working from variance and standard deviation of a subset of randomly-selected samples. Also called the "three-sigma rule," it provides memorizable estimates of the amount of the population that will fall within +- one sigma, +- two sigma, and +- three sigma of the mean. A guideline for when you can assume a normal distribution among data, and when you can't.

Also called the "three-sigma rule," it provides memorizable estimates of the amount of the population that will fall within +- one sigma, +- two sigma, and +- three sigma of the mean.

With reference to the three frameworks for continuous process improvement (Baldrige, ISO, or Six Sigma) write the framework in the right column that is best described by the characteristic in the left column. The framework can be used more than once. * Focuses on performance excellence throughout the entire organization. * Focuses on measuring product quality and driving process improvement and cost savings. Focuses on product and service conformity. Considered the "Gold Standard" among the frameworks for evaluating organizational excellence. Is most often used in a manufacturing setting. Key aspect is to drive variability out of the system. All Answer Choices Six Sigma ISO 9000 Baldrige

Baldridge

With reference to the three frameworks for continuous process improvement (Baldrige, ISO, or Six Sigma) write the framework in the right column that is best described by the characteristic in the left column. The framework can be used more than once. Focuses on performance excellence throughout the entire organization. Focuses on measuring product quality and driving process improvement and cost savings. Focuses on product and service conformity. * Considered the "Gold Standard" among the frameworks for evaluating organizational excellence. * Is most often used in a manufacturing setting. Key aspect is to drive variability out of the system. All Answer Choices Six Sigma ISO 9000 Baldrige

Baldrige

All of the following are true about z-scores EXCEPT: The mean and SD of the standard normal distribution used to generate the z-table are 0 and 1 respectively. A z-score is the number of standard deviations an individual sample is away from the mean The value in a cell of a z-table shows the probability that any randomly-picked sample Z in the population will be less than the value z that identies that cell. Can only be used with the normal distribution.

Can only be used with the normal distribution.

Which clause(s) in the latest ISO QMS requirements relate the most to which part(s) of PDCA (/PDSA)? To identify this mapping for yourself, View the graphic cross-referencing the PDCA chart to the Clauses. Also read the PDF file linked to from the PDSA chart. Finally, see the file explaining the different ISO 9001:2015 Clauses. Clause 2: Normative References Clause 8: Operation Clause 5: Leadership * Clause 9: Performance Evaluation * Clause 4: Context of the Organization Clause 7: Support Clause 3: Terms & Definitions Clause 1: Scope Clause 10: Improvement Clause 6: Planning All Answer Choices: Do Act (Adjust) Plan Check (or Study) PDCA (All)

Check (or Study)

Which of the following is NOT a step in constructing X-bar and R charts?

Collect more samples to confirm your findings.

Which clause(s) in the latest ISO QMS requirements relate the most to which part(s) of PDCA (/PDSA)? To identify this mapping for yourself, View the graphic cross-referencing the PDCA chart to the Clauses. Also read the PDF file linked to from the PDSA chart. Finally, see the file explaining the different ISO 9001:2015 Clauses. Clause 2: Normative References * Clause 8: Operation * Clause 5: Leadership Clause 9: Performance Evaluation Clause 4: Context of the Organization Clause 7: Support Clause 3: Terms & Definitions Clause 1: Scope Clause 10: Improvement Clause 6: Planning All Answer Choices: Do Act (Adjust) Plan Check (or Study) PDCA (All)

Do

Which clause(s) in the latest ISO QMS requirements relate the most to which part(s) of PDCA (/PDSA)? To identify this mapping for yourself, View the graphic cross-referencing the PDCA chart to the Clauses. Also read the PDF file linked to from the PDSA chart. Finally, see the file explaining the different ISO 9001:2015 Clauses. Clause 2: Normative References Clause 8: Operation Clause 5: Leadership Clause 9: Performance Evaluation Clause 4: Context of the Organization * Clause 7: Support * Clause 3: Terms & Definitions Clause 1: Scope Clause 10: Improvement Clause 6: Planning All Answer Choices: Do Act (Adjust) Plan Check (or Study) PDCA (All)

Do

______________ forces are forces that _____________ in a direction that causes change to occur. Restraining, pull Driving, push Driving, pull Restraining, push

Driving, push

With reference to the three frameworks for continuous process improvement (Baldrige, ISO, or Six Sigma) write the framework in the right column that is best described by the characteristic in the left column. The framework can be used more than once. Focuses on performance excellence throughout the entire organization. Focuses on measuring product quality and driving process improvement and cost savings. * Focuses on product and service conformity. * Considered the "Gold Standard" among the frameworks for evaluating organizational excellence. Is most often used in a manufacturing setting. Key aspect is to drive variability out of the system. All Answer Choices Six Sigma ISO 9000 Baldrige

ISO 9000

With reference to the three frameworks for continuous process improvement (Baldrige, ISO, or Six Sigma) write the framework in the right column that is best described by the characteristic in the left column. The framework can be used more than once. Focuses on performance excellence throughout the entire organization. Focuses on measuring product quality and driving process improvement and cost savings. Focuses on product and service conformity. Considered the "Gold Standard" among the frameworks for evaluating organizational excellence. * Is most often used in a manufacturing setting. * Key aspect is to drive variability out of the system. All Answer Choices Six Sigma ISO 9000 Baldrige

ISO 9000

The most current international standard specifying requirements for Quality Management Systems is: 1. ISO 9001:2008 2. ISO 9000 3. ISO 9001:2015 4. AS9100

ISO 9001:2015

ISO is the acronym for _______, _______, _______, and _______

International Organization for Standardization

Which clause(s) in the latest ISO QMS requirements relate the most to which part(s) of PDCA (/PDSA)? To identify this mapping for yourself, View the graphic cross-referencing the PDCA chart to the Clauses. Also read the PDF file linked to from the PDSA chart. Finally, see the file explaining the different ISO 9001:2015 Clauses. * Clause 2: Normative References * Clause 8: Operation Clause 5: Leadership Clause 9: Performance Evaluation Clause 4: Context of the Organization Clause 7: Support Clause 3: Terms & Definitions Clause 1: Scope Clause 10: Improvement Clause 6: Planning All Answer Choices: Do Act (Adjust) Plan Check (or Study) PDCA (All)

PDCA (All)

Which clause(s) in the latest ISO QMS requirements relate the most to which part(s) of PDCA (/PDSA)? To identify this mapping for yourself, View the graphic cross-referencing the PDCA chart to the Clauses. Also read the PDF file linked to from the PDSA chart. Finally, see the file explaining the different ISO 9001:2015 Clauses. Clause 2: Normative References Clause 8: Operation Clause 5: Leadership Clause 9: Performance Evaluation Clause 4: Context of the Organization Clause 7: Support * Clause 3: Terms & Definitions * Clause 1: Scope Clause 10: Improvement Clause 6: Planning All Answer Choices: Do Act (Adjust) Plan Check (or Study) PDCA (All)

PDCA (All)

Which clause(s) in the latest ISO QMS requirements relate the most to which part(s) of PDCA (/PDSA)? To identify this mapping for yourself, View the graphic cross-referencing the PDCA chart to the Clauses. Also read the PDF file linked to from the PDSA chart. Finally, see the file explaining the different ISO 9001:2015 Clauses. Clause 2: Normative References Clause 8: Operation Clause 5: Leadership Clause 9: Performance Evaluation Clause 4: Context of the Organization Clause 7: Support Clause 3: Terms & Definitions * Clause 1: Scope * Clause 10: Improvement Clause 6: Planning All Answer Choices: Do Act (Adjust) Plan Check (or Study) PDCA (All)

PDCA (All)

Which clause(s) in the latest ISO QMS requirements relate the most to which part(s) of PDCA (/PDSA)? To identify this mapping for yourself, View the graphic cross-referencing the PDCA chart to the Clauses. Also read the PDF file linked to from the PDSA chart. Finally, see the file explaining the different ISO 9001:2015 Clauses. Clause 2: Normative References Clause 8: Operation Clause 5: Leadership Clause 9: Performance Evaluation * Clause 4: Context of the Organization * Clause 7: Support Clause 3: Terms & Definitions Clause 1: Scope Clause 10: Improvement Clause 6: Planning All Answer Choices: Do Act (Adjust) Plan Check (or Study) PDCA (All)

Plan

Which clause(s) in the latest ISO QMS requirements relate the most to which part(s) of PDCA (/PDSA)? To identify this mapping for yourself, View the graphic cross-referencing the PDCA chart to the Clauses. Also read the PDF file linked to from the PDSA chart. Finally, see the file explaining the different ISO 9001:2015 Clauses. Clause 2: Normative References Clause 8: Operation Clause 5: Leadership Clause 9: Performance Evaluation Clause 4: Context of the Organization Clause 7: Support Clause 3: Terms & Definitions Clause 1: Scope Clause 10: Improvement * Clause 6: Planning * All Answer Choices: Do Act (Adjust) Plan Check (or Study) PDCA (All)

Plan

Which clause(s) in the latest ISO QMS requirements relate the most to which part(s) of PDCA (/PDSA)? To identify this mapping for yourself, View the graphic cross-referencing the PDCA chart to the Clauses. Also read the PDF file linked to from the PDSA chart. Finally, see the file explaining the different ISO 9001:2015 Clauses. Clause 2: Normative References Clause 8: Operation * Clause 5: Leadership * Clause 9: Performance Evaluation Clause 4: Context of the Organization Clause 7: Support Clause 3: Terms & Definitions Clause 1: Scope Clause 10: Improvement Clause 6: Planning All Answer Choices: Do Act (Adjust) Plan Check (or Study) PDCA (All)

Plan

In order, what are the four phases of an audit?

Planning Performance Reporting Follow-Up

A formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives, which helps coordinate and direct an organization's activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis, is called a __________________

Quality Management System

________ forces ______ change because they _____ the person in the opposition direction. Restraining, empower, pull Restraining forces empower change because they pull the person in the opposite direction. Driving, empower, pull Driving forces empower change because they pull the person in the opposite direction. Driving, hinder, push Driving forces hinder change because they push the person in the opposite direction. Restraining, hinder, push Restraining forces hinder change because they push the person in the opposite direction.

Restraining, hinder, push Restraining forces hinder change because they push the person in the opposite direction.

With reference to the three frameworks for continuous process improvement (Baldrige, ISO, or Six Sigma) write the framework in the right column that is best described by the characteristic in the left column. The framework can be used more than once. Focuses on performance excellence throughout the entire organization. * Focuses on measuring product quality and driving process improvement and cost savings. * Focuses on product and service conformity. Considered the "Gold Standard" among the frameworks for evaluating organizational excellence. Is most often used in a manufacturing setting. Key aspect is to drive variability out of the system. All Answer Choices Six Sigma ISO 9000 Baldrige

Six Sigma

With reference to the three frameworks for continuous process improvement (Baldrige, ISO, or Six Sigma) write the framework in the right column that is best described by the characteristic in the left column. The framework can be used more than once. Focuses on performance excellence throughout the entire organization. Focuses on measuring product quality and driving process improvement and cost savings. Focuses on product and service conformity. Considered the "Gold Standard" among the frameworks for evaluating organizational excellence. Is most often used in a manufacturing setting. * Key aspect is to drive variability out of the system. * All Answer Choices Six Sigma ISO 9000 Baldrige

Six Sigma

The 3 types of audits are _______, _______, and _______

Systems Products Processes

What are the units of standard deviation? The square of the units of the samples The square root of the units of the samples The same as the units of the samples They are unitless

The same as the units of the samples

What are the units of variance? The square of the samples' units The square root of the samples' units The same as the samples' units They are unitless

The square of the samples' units