!!!!!Flight Attendant Basic Indoctrination 1
A passenger will not be seated an exit see if it is determined by visual inspection that physical and or mental capabilities make the passenger unable to perform an exit seat function because this person
-Is less than 15 years old -Lacks ability to read and understand English -Lacks the ability to understand oral instructions -Lacks the ability to perform duties without visual aids beyond glasses or contacts -lack sufficient aural capacity to hear and understand instructions shouted -lack sufficient mobility strength and dexterity -lacks ability to impact in for orally to other passengers -responsibility of caring for a small child less than 15 -has a condition that might cause harm when duties are performed
List the steps for handling passengers with seat duplications
-check passengers documents -reseat if necessary -arrange alternate seating for passenger moved - involve CSR if necessary
List the steps for dealing with passenger personality conflicts
-intervene and attempt to resolve passenger conflict -identify the passenger motivation and try to relocate as soon as possible -if conflict is of serious nature and alternative arrangements can be accomplish initiate seat change -it becomes unsafe FA will notify captain Via phone -submit CIR online within 24 hours
What are the procedures for dealing with passenger misconduct?
-passenger to be a potential threat -FA responsible to notify CA of situation -upon notice flight deck door remain closed until landing -do you not challenge or argue with passenger -give firm clear warning complete CIR within 24 hours -if affect safety may divert to nearest airport
How many carry-on items is each passenger allowed to have
1
How many flight attendants are required to be on an aircraft with 50 seats?
1
How many personal items is each passenger allowed to have
1
What are the requirements for canes stowage
1. And approved stowage compartment 2. On the floors secured between a non-emergency exit and window seat wall of aircraft 3. Beneath any two non-emergency exit window seats is cane is flat on the floor 4. Under a series of passenger seats in the same row of aircraft
List the regulations for carrying baggage in passenger seat
1. Does not exceed 170 pounds or 77 kg 2. Is package or covered to avoid injury to passengers 3. Is properly secured by a seatbelt and/or a seatbelt extender 4. Does not block any passengers view of non-smoking, seatbelt, or exit sign 5. Not located in emergency exit row or restrict access to emergency equipment 6. Does not contain dangerous goods 7. Has one or more handles that allow seatbelts to go through. 8. Not restrain to bulkheads.
Name each class and category of hazmat materials
1. Explosives 2. Gases 3. Flammable liquid 4. Flammable solid, combustible, and dangerous when wet 5. Oxidizer, organic peroxide 6. Poison, poison inhalation hazard, infectious substance 7. Radioactive 8. Corrosive 9. Miscellaneous hazardous material
What is the minimum number of rest hours required by the FAA? And can it be reduced for any reason?
10 no
Zero cockpit terminates after climbing through
10,000 feet
Flight attendants are not permitted to accept a schedule duty Longer than____hours in any 24 consecutive hours. Each flight attendant shall be relieved from all duty at least_________. Flight attendants must be given a rest period of at least and_____ consecutive hours
14 24 consecutive hours 10
How many flight attendants are required to be on an aircraft with 51 seats
2
how many spare, rechargeable, lithium ion batteries may passengers transport in their carry-on baggage
2 grams
What is the signal for final descent
2 tones
If a flight Internet has any questions regarding Hosmer issues where could they refer to it in the fam
2.89-2.92
There must be___ extra safety information cards on each aircraft and ___ in each ____________.
20%, 1, seatback pocket
crew members shall not participate in scuba diving within how many hours prior to reporting for duty?
24
At what age master child occupy a separate seat with a seatbelt?
2nd birthday
The IOE will consist of at least _______ followed by______
5 hours, check ride
What criteria should be met before transportation of dry ice
5.5 lb per container per passenger in carry-on
To become an IOE instructor you must have _____ of flight attendant experience.
6 months
Flight attendants shall not perform inflight duties within ____ hours of a blood donation
72
What is the definition of preclearance
A service performed in a foreign city when US citizens and immigration services process passengers and crewmembers entering US from foreign cities
Explain the topics covered in preflight briefing a. b. c. d. e.
A. all crew members must be present. Should include all FAMs, LEO, or non mission status FFDO who are transporting or carrying a weapon on the flight B. the preflight breathing will be conducted C. Crew coordination D. see something say something E. use of cockpit oxygen dispensing equipment and cockpit communication
List all the required items
A. flight attendant manual B. Carry-on baggage program C. Exit seat program D. flight attendant qualifications E. airport ID and mesa Airline ID badge F. pen G. passport H. Workable wrist watch I. operable flashlight.
When is the arrival announcement made
After 1st turn off of the active runway
When does a UM deplane
After all passengers
When is the arrival announcement made?
After first turn off active runway
Who should be present for preflight breathing
All crew members, federal air Marshall, LEO
Where can crew memos be found?
Altitudes at any time
Define Sterile Cockpit
Any critical phases of flight, such as taxiing, take off, landing and all flight operations under 10,000 feet
Flight attendants may not serve alcohol to any person who ________________
Appears intoxicated; a prisoner being escorted; a peace officer escorting a prisoner; under 21; deadheading crewmember
What is the purpose of the clear zone
Area is protected at all times
How much does seatbelt be fastened if someone is holding a lap child
Around adult only
No person may __________________ a crew member in the performance of that crew members duties aboard an aircraft in operation.
Assault, threaten, intimidate, or interfere
Universal precautions: avoid contact with_______________. Wash your hands_____________
Blood and bodily fluids; immediately using soap and water
Passengers traveling with personal pets may not sit in the
Bulkhead or emergency row seats
Who is directly responsible for, and is final authority as to the operation of the aircraft
Captain
The post flight cabin duties consisted of
Check for remaining passengers, seat back pockets are clean, galley supplies order and stocked, correct lighting, seatbelts straightened, magazines and extras collective, tray tables are cleaned, lavatory is cleaned, floor is clean, trash empty
What is the only FAA approved harness type child safety device allowed to be used on our aircraft
Child aviation restraint system (CARES)
When the seatbelt sign is turned off, passenger using a POC may
Continue to use while moving around cabin
Flight attendant must notify _____ of telephone & address changes and _____ within ______
Crew Scheduling, Updates, 24 hours
How do you recognize a hazmat warning label or placard
Diamond in shape or colored and yellow and orange
An exit seat is a seat having __________ from which a passenger can proceed directly to the exit without ___________.
Direct access; having to enter an aisle
When is the flight attendant required to complete recurrent?
Each calendar year
If I qualify passenger moves into the exit seat during flight what must you do
Exit breifing
Which flight attendant makes the verification announcement
FA 1
Which flight attendant will walk the entire length of the cabinet and verify with other flight attendant that the following pre-taxi items have been completed
FA 2
Who is responsible for distributing appropriate custom forms prior to landing
FA1
Verification announcement is performed verbatim by _____, When?
FA1 Before closing the main cabin door; when additional passengers subsequently board the aircraft
During the boarding and deep cleaning process where are the flight attendants required to be positioned
FA1 is toward entrance and stay near assign position FA2 is toward rear AC may move about cabin as necessary
Final descent, _____ makes the announcement and then _____ walked the length of the cabin and verify: a b c d e
FA1; FA2 A. seatbacks an upright position B. lights are turned off C. Tray tables are stowed D. Galley secured E. verify PEDs better than 2 pounds our stowed
What are three examples of safety related duties that flight attendants make get out of jumpseat
FAA required demos; attending to the needs of passengers in distress; compliance checks of seatbelt fastening
Passengers are not permitted to use headphones during the man announcement to ensure they pay attention to safety demos
FALSE
True or false. A passenger can use their laptop during taxi provided that they hold it in their lap
FALSE
The following company properties must be returned if employment is terminated:
FAM company ID parking pass carry on baggage exit seat program
Who is responsible for TWOV passengers on board the aircraft
FAs
__________________ are exempt from carry-on baggage limits when traveling on _______________
Federal air marshal;Mission status or official business
What is the signal for gradual descent
Find attendance please secure cabin for final descent
What does the abbreviation FRH stand for?
Flameless ration heaters
Who is responsible for distributing appropriate custom forms prior to landing?
Flight attendant
Give some examples of items considered incidental that will not be counted against the personal item allowance?
Food items for immediate conception, a duty-free item, over coats, jackets, umbrellas, newspapers, magazines
What is the TWOV program
Foreign citizens are allowed to transit a country to reach their destination even though they do not have the VISA for the country
Universal precautions: any exposure to blood or bodily fluids must be treated carefully always use_________________ when dealing with bodily fluids, first protecting yourself.
Good judgment and common sense
What does the abbreviation HazMat stand for
Hazardous material
What does the 3-point briefing include?
How to assist, went to evacuate, where exits located
Flight attendance procedures for gate checked baggage, A. ask the customer ____________________________
If the bag contains any batteries, E cigarettes, or electronics
Anytime a flight attendant identifies or suspects hazardous materials are being loaded on the aircraft they must
Immediately notify the captain so that items can be detained and situation can be resolved
Portable oxygen concentrators will be secured _______________ when in use, provided that it does not __________________
In an adjoining see in the same rose as passenger; restrict any passengers access to, or use of any required emergency or regular exit, or aisle and passengers compartment
Where is the clear zone
In front of flight deck door
When not in use or when in a carry-on, the POC may be placed_________ provided that
In overhead bin; passenger turns off unit
Flight attendants shall report for duty ____ with _____ at least _____ (show time) prior to the scheduled departure time.
In proper uniform, required flight items, 45 minutes
Spare lithium batteries must be ____________ to prevent short circuits
Individually protected
Flight attendance procedures for gate checked baggage, C. Assist in finding a place for the items removed. If batteries were removed be sure to stir them so that you ________________ by isolating the batteries from contact with other batteries
Insulate battery terminals
Carry-on baggage is not permitted in overhead bins and/or other areas where it might
Interfere with crew access to emergency equipment or block passengers view of no smoking, seat belt, or exit signs
During taxi, take off, landing, and taxi to gate, flight attendants must be in the ______ with the _________ and ___________ except to
Jumpseat; seatbelt; shoulder harness; to perform safety related duties
During takeoff and landing the flight attendant must be in their
Jumpseats
Seat back pockets are not appropriate storage for
Large laptop computers beverage bottles Waymore than 24 ounces and items over to pounce
Universal precautions: Always don ___________. Always use ______________
Latex gloves; breathing barrier
Unaccompanied minors are __________ years of age. Who has direct responsibility of unaccompanied minors on each flight?
Less than 13, flight attendants
Blood-borne pathogens definition
Microorganisms that are present in human blood and can cause diseases in humans
Passengers who appear to be intoxicated. During boarding, __________________________ for the following indications got a passenger may appear to be intoxicated. If present, these indications require that ____________________.
Monitor passenger behavior and appearance; further assessment is necessary to determine if intoxicated
Can the captain stand in for a flight attendant during the boarding and deplaning process?
No
How many service of animals are allowed in the cabin
No limit
A passenger using a POC during flight may not
Occupy seat in an emergency row
When in uniform, E. Do not sit ______ during flight unless________
On armrest of passenger seat; the apical jumpseat is an operative
Carry on baggage may be placed in the
Overhead bin or under the seat
A flight attendant's first concern at all times is
Passenger Safety
List some of the FARs to be checked before closing the main cabin door
Passenger count, carry-ons stowed/bins closed, seat backs upright, seatbelts fasten properly, tray table stowed, passenger compliance, phone calls dropped, service items collected, Lav unoccupied, galley carts occurred
Flight attendance procedures for gate checked baggage B. Allow the __________________ to the items and _____________
Passenger to remove; keep in the cabin
Who is never permitted in an exit seat
Passenger was a service animal, prisoners with guards, passengers with a POC
When in uniform, F. Do not ask _______. Professionalism while on duty is expected at all times.
Passengers or persons an airport personal questions
Flight attendants must immediately notify the________ of a passenger who appears to be intoxicated. They will ensure the station supervisor is notified and the passenger is ______
Pilot in command; deplaned
Universal precautions: blood and body fluids of all persons shall be considered
Potentially infectious for human immunodeficiency virus and hepatitis B virus
When was the flight attendant performed the exit row briefing? What is the only exception to this?
Prior to close main cabin door; when all exit rows are full
List the three items the flight attendant is required to perform the preflight inspection.
Prior to the first flight on the aircraft; any time an aircraft has been left unattended; after a flight attendant change or aircraft swap
Who removed trash from the aircraft upon arrival from Mexico?
Public health personnel
List the four times you can be drug/alcohol tested
Randoms, after accident, prior to employment, requested by supervisor
All child restraint systems or seats which contain label stating they are approved by _____________________ are acceptable for use of board mesa airlines aircraft
Respective government or manufactured under United Nations
If any one or more of these additional symptoms or behaviors is observed it is reasonable to believe that the passenger appears to be intoxicated and should not be boarded
Slurred speech; cannot maintain balance; confusion and disorientation
Signs of intoxication
Smell of alcohol on breath; bloodshot eyes; excessive talking or mumbling; inappropriate speech or laughter
Flight attendants are subject to the same civil penalties as passengers for non-compliance with PED's
TRUE
Flight attendants are subject to the same civil penalties as passengers for noncompliance with PED rules
TRUE
PED's procedures for domestic and international flights are the same
TRUE
True or false. If it is safe to do so I find it and it must complete a walk-through it's a PIC suspects that there is interference due to a PED
TRUE
When was the flight attendant make a cabin /lavatory check
Taxi, takeoff, Landing, and periodically during flight
When was the last child be held by the adult
Taxi, takeoff, and landing
When an international flight arrives at the gate, the crew and passengers must not deplane until
The customers have received proper pages and flight has been cleared
When is the flight attendant allowed to get out of the jumpseat during sterile cockpit
The sterile light is turned off except to perform safety related duties
What information must you give to the unaccompanied minor during the UM briefing
Took a shower took it off operation of seatbelt, proper stowage of carry-on luggage, passenger service unit, supplemental O2 mass, location of lavatory
A passenger may hold food in his/her hand for immediate consumption during taxi take off and landing as long as__________
Total combined weight does not exceed 2 pounds or 10 inches
During the exit row briefing a passenger may have their headphones on
True
True or false. Flight attendants are allowed to smoke in designated smoking areas.
True
Unaccompanied minors must be how old to make a connection
UA 12 AE 14
Passengers who appear to be intoxicated are
Unacceptable to travel and may not board
Portable oxygen concentrators (POC) Will be stowed
Underneath a seat or in an approved stowage location
Crew memos will be distributed _____ flight attendants will indicate they have read a memorandum by ______
Via company email, Confirming through confirmation link
Before a flight attendant may take on any publicity assignment, written approval must be obtained from the
Vice President of Inflight Services
Are passengers allowed on board during refueling
YES
Who receives the 3-point briefing?
a special assistance and physically challenged passenger
What is a clear zone
area in which pax are prohibited from standing
When in uniform, D. Tattoos and body piercings must _______
be concealed at all times
What child restraint systems are not acceptable for taxi, take off, and landing on Mesa operated flights
booster type seats
Once all passengers deplane, ______________ will walk the ___________ to check for remaining _________ and the check the _________-
both FAs, entire cabin, pax, lav
FA2 will perform the _____ briefing before the closing of main cabin door; this briefing must be done ___
exit seat, verbatim
When in uniform, C. Never wear ______
headsets or earphones
Injuries that occur while on duty should be reported _____ to an ______ or _____. ________ any injury ________ could jeopardize or delay ______
immediately, inflight manager, base admin, failure to report, within 24 hours, payment
What was the flight attendant do if there's not enough seatbelts extenders on board an aircraft to accommodate all passengers of size who may need one
inform captain and gate agent
who is responsible for updating the FAM?
manual holders
What passenger is not allowed to carry a pet on board
minors
Are batteries that are not installed in electronic device and e- cigarettes permitted in checked bag
no
Can I crewmember use valid drivers license or birth certificate in place of a passport to work an international flight
no
Can a flight attendant enter/call the flight deck during sterile cockpit
no
What is the definition of a lap child
persons of one day but less than two years of age.
What is Mesa's policy on FRH
prohibits FRH
List some examples of personal items
purse/small backpack briefcase computer and case camera and case diaper bag item similar size or smaller to those listed
Carts containing liquor must be ______ prior to _______ an international flight
secured and sealed, arrival
When in uniform, A. Avoid ____ in public, areas, including aisles or galleys in the AC. Avoid _____
small talk, disputes, reproaches, controversial discussion, and company business. loud conversations
What does TWOV stand for
transit without visa
When in unifrom, B. Do not sit in _________
wheel chairs or on electrical chairs
Does Mesa airline transport high-risk prisoners? How many
yes 1
