!!!!!Flight Attendant Basic Indoctrination 1

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A passenger will not be seated an exit see if it is determined by visual inspection that physical and or mental capabilities make the passenger unable to perform an exit seat function because this person

-Is less than 15 years old -Lacks ability to read and understand English -Lacks the ability to understand oral instructions -Lacks the ability to perform duties without visual aids beyond glasses or contacts -lack sufficient aural capacity to hear and understand instructions shouted -lack sufficient mobility strength and dexterity -lacks ability to impact in for orally to other passengers -responsibility of caring for a small child less than 15 -has a condition that might cause harm when duties are performed

List the steps for handling passengers with seat duplications

-check passengers documents -reseat if necessary -arrange alternate seating for passenger moved - involve CSR if necessary

List the steps for dealing with passenger personality conflicts

-intervene and attempt to resolve passenger conflict -identify the passenger motivation and try to relocate as soon as possible -if conflict is of serious nature and alternative arrangements can be accomplish initiate seat change -it becomes unsafe FA will notify captain Via phone -submit CIR online within 24 hours

What are the procedures for dealing with passenger misconduct?

-passenger to be a potential threat -FA responsible to notify CA of situation -upon notice flight deck door remain closed until landing -do you not challenge or argue with passenger -give firm clear warning complete CIR within 24 hours -if affect safety may divert to nearest airport

How many carry-on items is each passenger allowed to have

1

How many flight attendants are required to be on an aircraft with 50 seats?

1

How many personal items is each passenger allowed to have

1

What are the requirements for canes stowage

1. And approved stowage compartment 2. On the floors secured between a non-emergency exit and window seat wall of aircraft 3. Beneath any two non-emergency exit window seats is cane is flat on the floor 4. Under a series of passenger seats in the same row of aircraft

List the regulations for carrying baggage in passenger seat

1. Does not exceed 170 pounds or 77 kg 2. Is package or covered to avoid injury to passengers 3. Is properly secured by a seatbelt and/or a seatbelt extender 4. Does not block any passengers view of non-smoking, seatbelt, or exit sign 5. Not located in emergency exit row or restrict access to emergency equipment 6. Does not contain dangerous goods 7. Has one or more handles that allow seatbelts to go through. 8. Not restrain to bulkheads.

Name each class and category of hazmat materials

1. Explosives 2. Gases 3. Flammable liquid 4. Flammable solid, combustible, and dangerous when wet 5. Oxidizer, organic peroxide 6. Poison, poison inhalation hazard, infectious substance 7. Radioactive 8. Corrosive 9. Miscellaneous hazardous material

What is the minimum number of rest hours required by the FAA? And can it be reduced for any reason?

10 no

Zero cockpit terminates after climbing through

10,000 feet

Flight attendants are not permitted to accept a schedule duty Longer than____hours in any 24 consecutive hours. Each flight attendant shall be relieved from all duty at least_________. Flight attendants must be given a rest period of at least and_____ consecutive hours

14 24 consecutive hours 10

How many flight attendants are required to be on an aircraft with 51 seats

2

how many spare, rechargeable, lithium ion batteries may passengers transport in their carry-on baggage

2 grams

What is the signal for final descent

2 tones

If a flight Internet has any questions regarding Hosmer issues where could they refer to it in the fam

2.89-2.92

There must be___ extra safety information cards on each aircraft and ___ in each ____________.

20%, 1, seatback pocket

crew members shall not participate in scuba diving within how many hours prior to reporting for duty?

24

At what age master child occupy a separate seat with a seatbelt?

2nd birthday

The IOE will consist of at least _______ followed by______

5 hours, check ride

What criteria should be met before transportation of dry ice

5.5 lb per container per passenger in carry-on

To become an IOE instructor you must have _____ of flight attendant experience.

6 months

Flight attendants shall not perform inflight duties within ____ hours of a blood donation

72

What is the definition of preclearance

A service performed in a foreign city when US citizens and immigration services process passengers and crewmembers entering US from foreign cities

Explain the topics covered in preflight briefing a. b. c. d. e.

A. all crew members must be present. Should include all FAMs, LEO, or non mission status FFDO who are transporting or carrying a weapon on the flight B. the preflight breathing will be conducted C. Crew coordination D. see something say something E. use of cockpit oxygen dispensing equipment and cockpit communication

List all the required items

A. flight attendant manual B. Carry-on baggage program C. Exit seat program D. flight attendant qualifications E. airport ID and mesa Airline ID badge F. pen G. passport H. Workable wrist watch I. operable flashlight.

When is the arrival announcement made

After 1st turn off of the active runway

When does a UM deplane

After all passengers

When is the arrival announcement made?

After first turn off active runway

Who should be present for preflight breathing

All crew members, federal air Marshall, LEO

Where can crew memos be found?

Altitudes at any time

Define Sterile Cockpit

Any critical phases of flight, such as taxiing, take off, landing and all flight operations under 10,000 feet

Flight attendants may not serve alcohol to any person who ________________

Appears intoxicated; a prisoner being escorted; a peace officer escorting a prisoner; under 21; deadheading crewmember

What is the purpose of the clear zone

Area is protected at all times

How much does seatbelt be fastened if someone is holding a lap child

Around adult only

No person may __________________ a crew member in the performance of that crew members duties aboard an aircraft in operation.

Assault, threaten, intimidate, or interfere

Universal precautions: avoid contact with_______________. Wash your hands_____________

Blood and bodily fluids; immediately using soap and water

Passengers traveling with personal pets may not sit in the

Bulkhead or emergency row seats

Who is directly responsible for, and is final authority as to the operation of the aircraft

Captain

The post flight cabin duties consisted of

Check for remaining passengers, seat back pockets are clean, galley supplies order and stocked, correct lighting, seatbelts straightened, magazines and extras collective, tray tables are cleaned, lavatory is cleaned, floor is clean, trash empty

What is the only FAA approved harness type child safety device allowed to be used on our aircraft

Child aviation restraint system (CARES)

When the seatbelt sign is turned off, passenger using a POC may

Continue to use while moving around cabin

Flight attendant must notify _____ of telephone & address changes and _____ within ______

Crew Scheduling, Updates, 24 hours

How do you recognize a hazmat warning label or placard

Diamond in shape or colored and yellow and orange

An exit seat is a seat having __________ from which a passenger can proceed directly to the exit without ___________.

Direct access; having to enter an aisle

When is the flight attendant required to complete recurrent?

Each calendar year

If I qualify passenger moves into the exit seat during flight what must you do

Exit breifing

Which flight attendant makes the verification announcement

FA 1

Which flight attendant will walk the entire length of the cabinet and verify with other flight attendant that the following pre-taxi items have been completed

FA 2

Who is responsible for distributing appropriate custom forms prior to landing

FA1

Verification announcement is performed verbatim by _____, When?

FA1 Before closing the main cabin door; when additional passengers subsequently board the aircraft

During the boarding and deep cleaning process where are the flight attendants required to be positioned

FA1 is toward entrance and stay near assign position FA2 is toward rear AC may move about cabin as necessary

Final descent, _____ makes the announcement and then _____ walked the length of the cabin and verify: a b c d e

FA1; FA2 A. seatbacks an upright position B. lights are turned off C. Tray tables are stowed D. Galley secured E. verify PEDs better than 2 pounds our stowed

What are three examples of safety related duties that flight attendants make get out of jumpseat

FAA required demos; attending to the needs of passengers in distress; compliance checks of seatbelt fastening

Passengers are not permitted to use headphones during the man announcement to ensure they pay attention to safety demos

FALSE

True or false. A passenger can use their laptop during taxi provided that they hold it in their lap

FALSE

The following company properties must be returned if employment is terminated:

FAM company ID parking pass carry on baggage exit seat program

Who is responsible for TWOV passengers on board the aircraft

FAs

__________________ are exempt from carry-on baggage limits when traveling on _______________

Federal air marshal;Mission status or official business

What is the signal for gradual descent

Find attendance please secure cabin for final descent

What does the abbreviation FRH stand for?

Flameless ration heaters

Who is responsible for distributing appropriate custom forms prior to landing?

Flight attendant

Give some examples of items considered incidental that will not be counted against the personal item allowance?

Food items for immediate conception, a duty-free item, over coats, jackets, umbrellas, newspapers, magazines

What is the TWOV program

Foreign citizens are allowed to transit a country to reach their destination even though they do not have the VISA for the country

Universal precautions: any exposure to blood or bodily fluids must be treated carefully always use_________________ when dealing with bodily fluids, first protecting yourself.

Good judgment and common sense

What does the abbreviation HazMat stand for

Hazardous material

What does the 3-point briefing include?

How to assist, went to evacuate, where exits located

Flight attendance procedures for gate checked baggage, A. ask the customer ____________________________

If the bag contains any batteries, E cigarettes, or electronics

Anytime a flight attendant identifies or suspects hazardous materials are being loaded on the aircraft they must

Immediately notify the captain so that items can be detained and situation can be resolved

Portable oxygen concentrators will be secured _______________ when in use, provided that it does not __________________

In an adjoining see in the same rose as passenger; restrict any passengers access to, or use of any required emergency or regular exit, or aisle and passengers compartment

Where is the clear zone

In front of flight deck door

When not in use or when in a carry-on, the POC may be placed_________ provided that

In overhead bin; passenger turns off unit

Flight attendants shall report for duty ____ with _____ at least _____ (show time) prior to the scheduled departure time.

In proper uniform, required flight items, 45 minutes

Spare lithium batteries must be ____________ to prevent short circuits

Individually protected

Flight attendance procedures for gate checked baggage, C. Assist in finding a place for the items removed. If batteries were removed be sure to stir them so that you ________________ by isolating the batteries from contact with other batteries

Insulate battery terminals

Carry-on baggage is not permitted in overhead bins and/or other areas where it might

Interfere with crew access to emergency equipment or block passengers view of no smoking, seat belt, or exit signs

During taxi, take off, landing, and taxi to gate, flight attendants must be in the ______ with the _________ and ___________ except to

Jumpseat; seatbelt; shoulder harness; to perform safety related duties

During takeoff and landing the flight attendant must be in their

Jumpseats

Seat back pockets are not appropriate storage for

Large laptop computers beverage bottles Waymore than 24 ounces and items over to pounce

Universal precautions: Always don ___________. Always use ______________

Latex gloves; breathing barrier

Unaccompanied minors are __________ years of age. Who has direct responsibility of unaccompanied minors on each flight?

Less than 13, flight attendants

Blood-borne pathogens definition

Microorganisms that are present in human blood and can cause diseases in humans

Passengers who appear to be intoxicated. During boarding, __________________________ for the following indications got a passenger may appear to be intoxicated. If present, these indications require that ____________________.

Monitor passenger behavior and appearance; further assessment is necessary to determine if intoxicated

Can the captain stand in for a flight attendant during the boarding and deplaning process?

No

How many service of animals are allowed in the cabin

No limit

A passenger using a POC during flight may not

Occupy seat in an emergency row

When in uniform, E. Do not sit ______ during flight unless________

On armrest of passenger seat; the apical jumpseat is an operative

Carry on baggage may be placed in the

Overhead bin or under the seat

A flight attendant's first concern at all times is

Passenger Safety

List some of the FARs to be checked before closing the main cabin door

Passenger count, carry-ons stowed/bins closed, seat backs upright, seatbelts fasten properly, tray table stowed, passenger compliance, phone calls dropped, service items collected, Lav unoccupied, galley carts occurred

Flight attendance procedures for gate checked baggage B. Allow the __________________ to the items and _____________

Passenger to remove; keep in the cabin

Who is never permitted in an exit seat

Passenger was a service animal, prisoners with guards, passengers with a POC

When in uniform, F. Do not ask _______. Professionalism while on duty is expected at all times.

Passengers or persons an airport personal questions

Flight attendants must immediately notify the________ of a passenger who appears to be intoxicated. They will ensure the station supervisor is notified and the passenger is ______

Pilot in command; deplaned

Universal precautions: blood and body fluids of all persons shall be considered

Potentially infectious for human immunodeficiency virus and hepatitis B virus

When was the flight attendant performed the exit row briefing? What is the only exception to this?

Prior to close main cabin door; when all exit rows are full

List the three items the flight attendant is required to perform the preflight inspection.

Prior to the first flight on the aircraft; any time an aircraft has been left unattended; after a flight attendant change or aircraft swap

Who removed trash from the aircraft upon arrival from Mexico?

Public health personnel

List the four times you can be drug/alcohol tested

Randoms, after accident, prior to employment, requested by supervisor

All child restraint systems or seats which contain label stating they are approved by _____________________ are acceptable for use of board mesa airlines aircraft

Respective government or manufactured under United Nations

If any one or more of these additional symptoms or behaviors is observed it is reasonable to believe that the passenger appears to be intoxicated and should not be boarded

Slurred speech; cannot maintain balance; confusion and disorientation

Signs of intoxication

Smell of alcohol on breath; bloodshot eyes; excessive talking or mumbling; inappropriate speech or laughter

Flight attendants are subject to the same civil penalties as passengers for non-compliance with PED's

TRUE

Flight attendants are subject to the same civil penalties as passengers for noncompliance with PED rules

TRUE

PED's procedures for domestic and international flights are the same

TRUE

True or false. If it is safe to do so I find it and it must complete a walk-through it's a PIC suspects that there is interference due to a PED

TRUE

When was the flight attendant make a cabin /lavatory check

Taxi, takeoff, Landing, and periodically during flight

When was the last child be held by the adult

Taxi, takeoff, and landing

When an international flight arrives at the gate, the crew and passengers must not deplane until

The customers have received proper pages and flight has been cleared

When is the flight attendant allowed to get out of the jumpseat during sterile cockpit

The sterile light is turned off except to perform safety related duties

What information must you give to the unaccompanied minor during the UM briefing

Took a shower took it off operation of seatbelt, proper stowage of carry-on luggage, passenger service unit, supplemental O2 mass, location of lavatory

A passenger may hold food in his/her hand for immediate consumption during taxi take off and landing as long as__________

Total combined weight does not exceed 2 pounds or 10 inches

During the exit row briefing a passenger may have their headphones on

True

True or false. Flight attendants are allowed to smoke in designated smoking areas.

True

Unaccompanied minors must be how old to make a connection

UA 12 AE 14

Passengers who appear to be intoxicated are

Unacceptable to travel and may not board

Portable oxygen concentrators (POC) Will be stowed

Underneath a seat or in an approved stowage location

Crew memos will be distributed _____ flight attendants will indicate they have read a memorandum by ______

Via company email, Confirming through confirmation link

Before a flight attendant may take on any publicity assignment, written approval must be obtained from the

Vice President of Inflight Services

Are passengers allowed on board during refueling

YES

Who receives the 3-point briefing?

a special assistance and physically challenged passenger

What is a clear zone

area in which pax are prohibited from standing

When in uniform, D. Tattoos and body piercings must _______

be concealed at all times

What child restraint systems are not acceptable for taxi, take off, and landing on Mesa operated flights

booster type seats

Once all passengers deplane, ______________ will walk the ___________ to check for remaining _________ and the check the _________-

both FAs, entire cabin, pax, lav

FA2 will perform the _____ briefing before the closing of main cabin door; this briefing must be done ___

exit seat, verbatim

When in uniform, C. Never wear ______

headsets or earphones

Injuries that occur while on duty should be reported _____ to an ______ or _____. ________ any injury ________ could jeopardize or delay ______

immediately, inflight manager, base admin, failure to report, within 24 hours, payment

What was the flight attendant do if there's not enough seatbelts extenders on board an aircraft to accommodate all passengers of size who may need one

inform captain and gate agent

who is responsible for updating the FAM?

manual holders

What passenger is not allowed to carry a pet on board

minors

Are batteries that are not installed in electronic device and e- cigarettes permitted in checked bag

no

Can I crewmember use valid drivers license or birth certificate in place of a passport to work an international flight

no

Can a flight attendant enter/call the flight deck during sterile cockpit

no

What is the definition of a lap child

persons of one day but less than two years of age.

What is Mesa's policy on FRH

prohibits FRH

List some examples of personal items

purse/small backpack briefcase computer and case camera and case diaper bag item similar size or smaller to those listed

Carts containing liquor must be ______ prior to _______ an international flight

secured and sealed, arrival

When in uniform, A. Avoid ____ in public, areas, including aisles or galleys in the AC. Avoid _____

small talk, disputes, reproaches, controversial discussion, and company business. loud conversations

What does TWOV stand for

transit without visa

When in unifrom, B. Do not sit in _________

wheel chairs or on electrical chairs

Does Mesa airline transport high-risk prisoners? How many

yes 1


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