Funeral Home & Operations
Bureacratization.
"A form of organization characterized by specialization, hierarchy, formal rules, impersonality, and a specialized administrative staff"
Broad statements about what an organization wants to acheive
"Goals" are-
Broad statements about what an organization wants to acheive.
"Goals" are-
Specific statements of ends, the acheivement of which are contemplated within a specific time period.
"Objectives" are-
The ends of the casket, just above the ogee.
A "fishtail" would be found on what part of a casket?
Is Not
A coffin ______ the same article as a casket.
All of these.
A keepsake urn is one which-
Concrete
An air seal burial vault is NOT usually found in this material?
Yes
Are mass murders or suicides considered as "disasters"?
Virginia
Arlington National cemetery is located in-
Directing/actuating.
Being part social worker and part psychologist is a helpful characteristic in-
200
Cremation urns for adults should contain at least ____ cubic inches
Rites of passage.
Examples of _______ would be baptism, marriage, and funeral services.
450
If one is eligible for a benefit of $1500.00, it will be paid in lieu of what monies?
$255.00
In order to receive THIS amount of money, there must be a surviving spouse or dependent surviving child:
Yes
Is it possible for the victims of a disaster to be someone that wasn't even at the disaster site?
Thinner
Judging the differences between the weights of two ferrous metal casket thicknesses, the casket with the higher number represents the casket with the _______ metal.
1954
Social Security death benefits have not increased in amount since:
Ethnocentrisum
Sometimes, as Americans, we feel that we are "better" than other peoples or cultures. The term for this is __________.
Correct: Social Security Administration
The Federal Insurance Contributions Act is generally most affiliated with this governmental agency:
There is no such casket.
The regular full couch casket-
Hinged and fold down for viewing.
The regular half couch casket features ogees that-
Douglas McGregor.
This person was responsible for Theory X and Theory Y assumptions about human behavior:
Abraham Maslow.
This person was responsible for the "Hierarchy of Needs":
Herzburg
Who developed "hygiene factors" and "motivators", or those items that keep someone happy at a job, or cause dissatisfaction if not met?
Herzburg.
Who developed "hygiene factors" and "motivators", or those items that keep someone happy at a job, or cause dissatisfaction if not met?
Steel
You observe that your deceased mother-in-law's casket has the words "16 gauge" written on the base molding of the foot end of the casket. You immediately draw the conclusion that her casket is made from what material?
pecan
A casket truck has brought your funeral home two caskets, a pecan casket and pine casket,weighing a total of 500 lbs. The first casket you remove from the truck weighs 200 lbs, so you deduct that the casket that is still on the truck is the _____ casket.
All of These
A keepsake urn is one which-
Wide and the shoulders and more narrow at the head and at the foot.
A receptical that is "in the shape of man" would most likely be:
Embossed.
Cloth-covered caskets can be classified as smooth or _____________.
Top body molding and ogee.
If a casket has a gasket, the gasket will be "sandwiched" between the _____ & ______.
Is cone-bearing.
If a wood comes a coniferous tree, that tree-
Consecutive grouping.
If the caskets in your selection room began with the least expensive, then became more expensive as you walked further in the room, this would be an example of which arrangement method?
86
The standard size of the adult burial vault is 30"X____"
Coffins
Which of these burial recepticals was the oldest? (historically)
None of these-
Which of these casket finishes is made by actually made by striking the casket metal with a ball-peen tool?
The arm
Which of these hardware types serves as a bridge between the bar and the lug?
Tufted.
Which of these interior styles appears to have small "puffs" in the cloth, and may or may not have a button or stitch in the "puff"?
Redwood.
Which of these is not a hardwood?
Twill
Which of these materials is woven to have parallel diagonal lines?
Shirred.
Which of these presents a wrinkled look which is produced by being sewn on a multiple needled sewing machine?
Incandescent lighting.
Which type of lighting is high in yellows?
A place to store biographical info about the deceased.
While attending a funeral service, you are positioned so that you are looking directly at the foot end of the casket. You see two "tubes" on the foot end of the casket. You know that one is used to lock the casket with a crank or key, but what is the purpose of the other tube?
Softwood.
While looking at a hardwood casket at a visitation, you notice that the lines of the grain pattern are not close together. You correctly deduct that the not-so-close grain pattern makes this casket wood a/an _____.
Coffin
"Anthropomorphic" would be a term that best describes a:
Doesn't move or is stationary.
"Bail handle" hardware-
Iron
"Extreme oxidation" would be an applicable term for which one of these casket metals:
Full-length stationary.
"Permanent handle" or "continuous bar" hardware is a variation of ______ hardware.
Square cornered.
A flaring side casket is most likely to be which shell design?
Concrete
A top seal burial vault is usually made from what material?
Steel
An end seal burial vault is customarily made from which of these materials:
Rim
Another term for the "ogee" is the:
No
Are all outer burial containers "burial vaults"?
Individual stationary.
Bail handle hardware is a variation of-
Air seal
Burial vaults that are manufactured of solid copper usually utilize which sealing method?
Its warmth, beauty, and craftsmanship.
Client families that purchase wood caskets usually do so because of:
Help eliminate buyers "remorse" so you should let them know that they made good choices.
Confirming and reassuring the family after they have made selections of service and merchandise (post-selection counseling) provides two important functions, one is to confirm their selection so that no mistakes are made as to what they want. The second reason is to-
Melt through the plastic bag and 'seep' into the urn itself.
Cremated remains that are inurned before being allowed to cool may-
200
Cremation urns for adults should contain at least ____ cubic inches.
Stays in the selection room with the family at all times.
Direct" counseling is when the funeral director-
Plastic
Double seal burial vaults are usually produced in what material?
More
Generally speaking, hardwoods are ______ resistant than softwoods.
The structural ability of the vault is increased.
How do lining materials affect the structural integrity of concrete burial vaults? (i.e., a copper inner liner within a concrete burial vault)
By adding something in the casket paint before spraying.
How does one create a hammertone casket finish?
By combining copper, tin, and zinc.
How does one create the casket metal known as bronze?
You can't- it's a natural element.
How does one make a casket material known as copper?
Thicker
In measuring the thickness of a ferrous casket, the lower the number, the ________ the casket metal.
Thicker
In measuring the thickness of a non-ferrous casket metal, the higher the number, the _______ the casket metal.
Regular couch.
In this opening style, it would be impossible to view the body from head to toe:
Seamless copper deposit
In which of these methods of producing a copper casket is the molds of a casket submerged in a copper ionic solution; thereby allowing the creation of a casket within the molds of the casket? Later, the mold is broken away, leaving the casket for finishing.
Copper Deposit
In which of these types of copper is a copper shell submerged in a copper ionic solution in order to reinforce the copper shell?
no
Is a grave liner considered a burial vault?
Yes
Is a grave liner considered an outer burial container?
Helps hold the material (wood cells) together like glue.
Lignin is primarily seen to-
Forty
Merchandisers state that funeral homes should have a minimum of ____ square feet per casket unit displayed.
Caskets
Most burial recepticals sold by funeral homes in the US today are:
Perfection full couch.
The 'priest' or 'clergy' casket is a variation of what opening style?
Incandescent lighting.
The illumination caused by a heated filament:
Fluorescent lighting.
The lighting from a tubular electric discharge lamp:
Is seen around the perimeter or entirety of the casket.
The ogee-
Casse.
The term 'casket' comes from the root word:
Urn Shell
The ultimate casket shell design is considered to be the-
Perfection couch.
This opening style allows for "half" or "full" types:
7,10, & 12 gauge.
What are the standard gauges found in metal burial vaults?
Educational grouping.
What casket display method groups 3-4 caskets together, so each can be shown to the family in some detail? These caskets are different from each other, but they represent the remainder of the caskets shown in your selection room.
Iron
What common element or material is shared among all ferrous caskets?
Designs that are raised above the cloth's surface.
What does "embossed" mean when speaking of cloth-covered caskets?
The casket is manufactured using different species of wood.
What does the term "selected hardwood" actually mean?
The top is removed from the casket; allowing viewing on both sides.
What is so special about a 'priest' or 'clergy' casket?
Thirty.
What is the maximum number of caskets that merchandisers recommend that you have on hand to show families?
Twelve.
What is the minimum number of caskets that merchandisers recommend that you have in stock to show your families?
It was connected in one piece with the cap, therefore it was raised for viewing
What is the position of the ogee in the open perfection couch casket?
Deciduous.
What is the term that describes the wood that is derived from a leaf-bearing tree?
Doeskin.
What material best described by "a heavy durable fabric with a short thick velvety nap on one side; a woven cloth with a suede-like appearance with a nap less than 1/18th of an inch"?
Concrete
What material is used to make a sectional box?
Tip
What part of the hardware grouping covers the ends of the bar?
Air seal
What type of burial vault seal allows a small amount of water to enter the bottom portion of the vault?
Plywood.
What type of laminate has layers of wood glued together so that each layer has grains at a right angle to the layer above or below it?
Incandescent lighting.
What type of lighting is most recommended by merchandisers for casket selection rooms?
itemization.
What type of pricing is required today?
Functional pricing.
When a funeral home divides its prices into 3-4 separate prices; namely, casket, services, facilities, and automobiles, then this is an example of:
Covering a wood casket.
Where would one be most likely to find plush or high pile?
Brushed
Which exterior finish utilizes an abrasive process?
Single hinged cap.
Which of these are you NOT likely to find in a gasketed format?
Maple.
Which of these is not a softwood?
Tailored interior.
Which of these is represented by a tightly stretched or smooth appearance?
Itemization.
Which of these is the oldest pricing method used in funeral service?
Bronze
Which of these materials is not a typical metal used in air seal burial vault construction?
Fiberboard
Which of these types more closely resembles cardboard in its composition?
Wrought Copper
Which of these types of copper is the most common used in casket construction today?
Seamless copper deposit.
Which of these types of copper was considered to be the "ultimate" copper casket ever produced?
Plated
Which of these utilizes an electrolytic process in its creation?
Stainless steel.
Which of these would be the most durable and longlasting ferrous casket?
mahogany
Which of these would be the ultimate hardwood?
Use of hearse.
Which of these would not be grouped as a cash advance item?
300 series.
Your casket supplier offers two types of stainless steel, namely 300 series and 400 series. You want the better of the two. Which one is the better?
Urn-cornered.
Your client family desires the best casket you have to offer. This casket is most likely to feature what shell design?
Cement
Which of these materials is not a typical primary burial vault material?
Most United States Post Offices.
Which of these places customarily stocks United States flags for burial purposes?
Incandescent lighting.
Which type of lighting "burns" hotter?
Mores.
What are the rules of behavior that are considered vital to the welfare of the group and accompanied by relatively severe sanctions?
The VA Burial allowance.
What benefit consists of $300.00?
Social Security Death Benefit.
What benefit is also called the "lump sum death benefit"?
Getting workers involved in decisions.
What is the "keystone" of Theory Z?
300.00
What is the amount of burial benefits money that one would expect to procure by filing a "21-530" form? (If the veteran is eligible?)
No money.
What is the amount of money one would expect to collect from filing a "90-2008" form?
$255.00
What is the amount of money that one could expect to collect by filing a "#8" form?
No Money
What is the amount of money that one could expect to collect by filing a "40-1330" form?
No Charge
What is the cost for burial in a National Cemetery?
Thanatology.
What is the general term describing the "study of death"?
Two years following the death.
What is the length of time that one has to file for the $255.00 government benefit?
Two years following the final disposition.
What is the length of time that one has to file for the $300. government benefit?
D-Mort.
What is the name of the agency established by the Federal Emergency Management Agency to care for the remains and the survivors of a disaster? (Established in 1990)
The fewer the rooms, the better.
When determining the rooms for the selection room-
Japan.
When speaking of TQM (Total Quality Management), Deming is largely responsible for implementing TQM in what foreign country?
Strategically.
When speaking of planning, Klicker (your text's author) states that: "Key to the success of a funeral home is not only good operational planning, but also the ability to think ___
Strategically.
When speaking of planning, Klicker (your text's author) states that: "Key to the success of a funeral home is not only good operational planning, but also the ability to think _____.
