Funeral Home Directing (BUS 201) Final

Sensitivity to the loss experienced by a client family prompts the funeral director to avoid which of the following phrases:

"Good morning, Good Afternoon, Good Evening"

All of the following are types of final disposition, except

Anatomical Donation

Which of the following is not an institution?

Apartment

A face to face meeting with members of the family or those in-charge of planning the funeral whereby the funeral is planned: vital statistics are recorded; and the funeral goods and services are sold

Arrangement conference

A face to face meeting with members of the family or those in-charge of planning the funeral whereby the funeral is planned; vital statistics are recorded; and funeral goods and services are sold.

Arrangements Conference

The prelude occurs

At the beginning of the service

You ask for permission to embalm and the family says yes. Then, a friendly neighbor of the family, who just happens to be there minding hers and everyone else's business, inquired as to cost you respond

By furnishing the family with a copy of your price list

One who actively carries the casket is called:

Casketbaearer (or pallbearer)

An all inclusive term for spiritual leaders of various religious denominations

Clergy

The person who conducts the funeral service is usually a member of the

Clergy

A public officer whose chief duty is to investigate questionable deaths

Coroner

The deceased has no affiliation with a doctor at the time of death. The release to the funeral home will come from

Coroner or Medical examiner

All of the following are set in consultation with the officiant, except

Date of death

The cessation of all physical life characterized by the absence of metabolism and a total lack of irritability defines

Death

A classified advertisement advising the public of the death; names of survivors and service details for a particular deceased is generally know as the

Death notice

You are making arrangements with a client family. The mother of the deceased begins to yell at you claiming your prices are so high you can put two of your kids though college with what she will pay you. Her reaction could be describe as:

Displacement of feelings

Which of the following is a typical 'at need' moment?

Embalming the deceased

The final disposition takes place in a crypt inside of a mausolem

Entombment

A deceased veteran can be awarded the Platinum Cross of Distinction upon full payment of the funeral bill and application by the client family within 180 days of date of death

False

A social security number has eight digits in it

False

Following services an unclaimed American flag, used to drape the casket, may be returned to the funeral director's hall closet for future use or display on Memorial Day of July 4th.

False

Funeral arrangements made in advance of need always involve the handling over of money which is set aside for the purposes of fulfilling the funeral contract

False

In a situation where you are handling an unattended death and the distance from the medical examiner's office constitutes an excessive burden on the funeral home staff, the funeral director may contact any doctor to sign the death cirtificate

False

The chancel area is often found BEHIND the congregation in a house of worship

False

The choir loft is typically found in liturgical style church above the narthex

False

The informant is always the next of kin

False

The lump sim death benefit available to a surviving spouse or eligible dependent child is $225

False

The word altar comes from the Greek word meaning "altitude"

False

Dentures are also known as

False teeth

The arrangements conference discussion should be led by

Funeral Director

One who serves a ceremonial capacity at a funeral and passively walks in front of the casket is called

Honorary casketbearer

A funeral rite devoid of any religious connotation

Humanistic

If the deceased has no other living relatives, the funeral is arranged by the

Informant

The person who makes the funeral arrangements and provides the vital statistical data about the deceased is usually referred to as

Informant

The final disposition takes place in a grave in a memorial park

Interment

In the Jewish funeral rite, the 'kevurah' is an action that is completed in the

Kever

All of the following are purpose/uses of the death certificate, except

Legal record of final disposition

The choir loft is an architectural location most closely associated with:

Liturgical houses of worship

Which of the following pieces of information would be essential to making a transfer?

Location of the deceased

A forensically trained physician who can both pronounce and certify the death of an individual

Medical examiner

The entry-way into a house of worship

Narthex

The person who makes the funeral arrangements and provides the vital statistical data about the deceased

Next of kin

By definition, a non-liturgical church will have a center aisle

No

If the funeral director finds it difficult to deal with a particular clergy person, the funeral director should counsel the family to seek a different clergy person or consider joining another faith

No

Rubrics are an essential part of death certificate

No

Sacred objects are important only to the extent that they have personal meaning to the funeral director

No

The altar is the focal point in a liturgical service

No

The wishes of the family will always dictate the rubrics to be followed in any house of worship

No

Two little old ladies with white hair are in the same room at the nursing home. Both of them appear to be quite dead. Upon checking for identification, you find no toe tag or wrist band, you should

Notify the attending nurse or supervisor

One who leads the funeral service and is generally considered a member of the clergy is called:

Officiant

The person who conducts the funeral service is known as the

Officiant

The provision of a focal point giving meaning to life and to death defines what purpose of the funeral?

Philosophical

The purpose of the funeral that provides a focal point for giving meaning to life and the death

Philosophical

Services provided by the funeral service organization that occurs after final disposition

Post-need

Upon arrival at the place of transfer, you discover that the deceased is severely decomposed. Before handling the deceased the funeral home staff should use which of the following items first:

Protective gear

Viewing the deceased supports this purpose of funeral service

Pyschological

Which is not a purpose of the arrangements conference?

Receive friends and vistors

Which of the following is a typical "at-need' moment?

Receiving friends at the visitation

In order to re-create a natural appearance of the deceased by way of hair color, style and cosmetic appearance, the funeral director should request a:

Recent photograph

Which of the following is a typical 'post-need (aftercare) moment?

Referral to a grief therapist

The most liberal branch of Judaism is

Reform

The affirmation of the faith of the deceased or the client family defines what purpose of the funeral?

Religious

The death occurs at a vacation rental condominium in a foreign country. The type of transfer from the place of death will be

Residential

On a house removal the deceased's bowels and bladder have released. Which piece of equipment do you need to introduce immediately?

Rubber/plastic sheeting

Disposal of the body; affirming the dignity of the deceased in the community; and allowing for the community expressing of concern for the bereaved family are all aspects of what purpose of the funeral?

Sociological

Death as a cultural universal will include all of the following except:

Some type of formal religious observance

Upon arrival at the place of transfer, you discover that the deceased is taller and heavier than you expected. Which of the following pieces of equipment will help to handle the height and weight?

Straps

If the deceased has other living relative, they are collectively known as

Survivors

Ritual actions and overt conduct are essential parts of:

System of beliefs

The client family has stayed beyond the designated calling hours. The helpful funeral director may indicate the calling hours have come to a close by:

Tactfully informing the family that announced calling hours have ended

Most of the first calls come to the funeral home by way of:

Telephone

A client family asks to witness the transfer of their loved one. The funeral director responds by telling the family

This is what usually happens on a transfer

All of the following are set in consultation with the officiant, except

Time of death

You ask for permission to embalm and the family says yes. Their clergyman is present and asks about casket prices. As you answer his question, other family members ask about alternatives to earth burial. These inquiries about prices are examples of:

Trigger Event

When a conversation turns to prices for funeral goods and services, you have experienced a _________________

Triggering event

A client family may obtain funeral merchandise (goods) from a third party

True

A family member should identify the deceased before cremation takes place

True

A graveside service may fulfill both the service and committal aspects of the funeral

True

Compassion, integrity and professionalism are invaluable traits for a good funeral director

True

One purpose of an "inspection' is to allow the family time to critique the dressing and casketing provided by the funeral directior

True

One reason for making pre-need arrangements is that intelligent and informed decisions can be made with less emotion

True

The altar or cross are the focal points in a liturgical church

True

The congregation may offer an acclamation, such as "Amen" at the end of a prayer

True

The cross is a plain "t" shaped religious object while the crucifix emplyes the shape of the cross with the image of the one who was crucified as a part of it

True

The funeral home must have permission to embalm

True

The kever will ultimately contain the aron containing the niftar in the tachrichim

True

The pulpit is the focal point in a liturgical church

True

The officiant tells you that there will be two preludes on the day of the service. This means

Two musical selections before the service

If the first call comes from a police officer in the ordinary discharge of his/her duties, then the funeral director must determine:

Who is the next of kin or responsible party

An acclamation is a response to a prayer or invocation

Yes

Attention to detail, smoothness of procedure; dignity and decorum are some of the objectives of funeral service that help to create a meaningful experience for the client family

Yes

The congregation is seated in the nave while the clergy are seated in the chancel

Yes

The shape of a liturgical church is "t" or cross shaped

Yes

By definition, a funeral rite that can be changed to meet the needs of the clients family

adaptive

The recession occurs

at the end of a service

The wishes of the deceased will always take precedence over the wishes of the funeral planner

false

The nave is separated from the sanctuary by the

transept aisles

Bimath is to Judaism as sanctuary is to Christianity

yes

Liturgy is the work of the people, that is, those gathered to worship

yes

The transept aisle separates the nave and the sanctuary

yes