Funeral Home Directing (BUS 201) Final
Sensitivity to the loss experienced by a client family prompts the funeral director to avoid which of the following phrases:
"Good morning, Good Afternoon, Good Evening"
All of the following are types of final disposition, except
Anatomical Donation
Which of the following is not an institution?
Apartment
A face to face meeting with members of the family or those in-charge of planning the funeral whereby the funeral is planned: vital statistics are recorded; and the funeral goods and services are sold
Arrangement conference
A face to face meeting with members of the family or those in-charge of planning the funeral whereby the funeral is planned; vital statistics are recorded; and funeral goods and services are sold.
Arrangements Conference
The prelude occurs
At the beginning of the service
You ask for permission to embalm and the family says yes. Then, a friendly neighbor of the family, who just happens to be there minding hers and everyone else's business, inquired as to cost you respond
By furnishing the family with a copy of your price list
One who actively carries the casket is called:
Casketbaearer (or pallbearer)
An all inclusive term for spiritual leaders of various religious denominations
Clergy
The person who conducts the funeral service is usually a member of the
Clergy
A public officer whose chief duty is to investigate questionable deaths
Coroner
The deceased has no affiliation with a doctor at the time of death. The release to the funeral home will come from
Coroner or Medical examiner
All of the following are set in consultation with the officiant, except
Date of death
The cessation of all physical life characterized by the absence of metabolism and a total lack of irritability defines
Death
A classified advertisement advising the public of the death; names of survivors and service details for a particular deceased is generally know as the
Death notice
You are making arrangements with a client family. The mother of the deceased begins to yell at you claiming your prices are so high you can put two of your kids though college with what she will pay you. Her reaction could be describe as:
Displacement of feelings
Which of the following is a typical 'at need' moment?
Embalming the deceased
The final disposition takes place in a crypt inside of a mausolem
Entombment
A deceased veteran can be awarded the Platinum Cross of Distinction upon full payment of the funeral bill and application by the client family within 180 days of date of death
False
A social security number has eight digits in it
False
Following services an unclaimed American flag, used to drape the casket, may be returned to the funeral director's hall closet for future use or display on Memorial Day of July 4th.
False
Funeral arrangements made in advance of need always involve the handling over of money which is set aside for the purposes of fulfilling the funeral contract
False
In a situation where you are handling an unattended death and the distance from the medical examiner's office constitutes an excessive burden on the funeral home staff, the funeral director may contact any doctor to sign the death cirtificate
False
The chancel area is often found BEHIND the congregation in a house of worship
False
The choir loft is typically found in liturgical style church above the narthex
False
The informant is always the next of kin
False
The lump sim death benefit available to a surviving spouse or eligible dependent child is $225
False
The word altar comes from the Greek word meaning "altitude"
False
Dentures are also known as
False teeth
The arrangements conference discussion should be led by
Funeral Director
One who serves a ceremonial capacity at a funeral and passively walks in front of the casket is called
Honorary casketbearer
A funeral rite devoid of any religious connotation
Humanistic
If the deceased has no other living relatives, the funeral is arranged by the
Informant
The person who makes the funeral arrangements and provides the vital statistical data about the deceased is usually referred to as
Informant
The final disposition takes place in a grave in a memorial park
Interment
In the Jewish funeral rite, the 'kevurah' is an action that is completed in the
Kever
All of the following are purpose/uses of the death certificate, except
Legal record of final disposition
The choir loft is an architectural location most closely associated with:
Liturgical houses of worship
Which of the following pieces of information would be essential to making a transfer?
Location of the deceased
A forensically trained physician who can both pronounce and certify the death of an individual
Medical examiner
The entry-way into a house of worship
Narthex
The person who makes the funeral arrangements and provides the vital statistical data about the deceased
Next of kin
By definition, a non-liturgical church will have a center aisle
No
If the funeral director finds it difficult to deal with a particular clergy person, the funeral director should counsel the family to seek a different clergy person or consider joining another faith
No
Rubrics are an essential part of death certificate
No
Sacred objects are important only to the extent that they have personal meaning to the funeral director
No
The altar is the focal point in a liturgical service
No
The wishes of the family will always dictate the rubrics to be followed in any house of worship
No
Two little old ladies with white hair are in the same room at the nursing home. Both of them appear to be quite dead. Upon checking for identification, you find no toe tag or wrist band, you should
Notify the attending nurse or supervisor
One who leads the funeral service and is generally considered a member of the clergy is called:
Officiant
The person who conducts the funeral service is known as the
Officiant
The provision of a focal point giving meaning to life and to death defines what purpose of the funeral?
Philosophical
The purpose of the funeral that provides a focal point for giving meaning to life and the death
Philosophical
Services provided by the funeral service organization that occurs after final disposition
Post-need
Upon arrival at the place of transfer, you discover that the deceased is severely decomposed. Before handling the deceased the funeral home staff should use which of the following items first:
Protective gear
Viewing the deceased supports this purpose of funeral service
Pyschological
Which is not a purpose of the arrangements conference?
Receive friends and vistors
Which of the following is a typical "at-need' moment?
Receiving friends at the visitation
In order to re-create a natural appearance of the deceased by way of hair color, style and cosmetic appearance, the funeral director should request a:
Recent photograph
Which of the following is a typical 'post-need (aftercare) moment?
Referral to a grief therapist
The most liberal branch of Judaism is
Reform
The affirmation of the faith of the deceased or the client family defines what purpose of the funeral?
Religious
The death occurs at a vacation rental condominium in a foreign country. The type of transfer from the place of death will be
Residential
On a house removal the deceased's bowels and bladder have released. Which piece of equipment do you need to introduce immediately?
Rubber/plastic sheeting
Disposal of the body; affirming the dignity of the deceased in the community; and allowing for the community expressing of concern for the bereaved family are all aspects of what purpose of the funeral?
Sociological
Death as a cultural universal will include all of the following except:
Some type of formal religious observance
Upon arrival at the place of transfer, you discover that the deceased is taller and heavier than you expected. Which of the following pieces of equipment will help to handle the height and weight?
Straps
If the deceased has other living relative, they are collectively known as
Survivors
Ritual actions and overt conduct are essential parts of:
System of beliefs
The client family has stayed beyond the designated calling hours. The helpful funeral director may indicate the calling hours have come to a close by:
Tactfully informing the family that announced calling hours have ended
Most of the first calls come to the funeral home by way of:
Telephone
A client family asks to witness the transfer of their loved one. The funeral director responds by telling the family
This is what usually happens on a transfer
All of the following are set in consultation with the officiant, except
Time of death
You ask for permission to embalm and the family says yes. Their clergyman is present and asks about casket prices. As you answer his question, other family members ask about alternatives to earth burial. These inquiries about prices are examples of:
Trigger Event
When a conversation turns to prices for funeral goods and services, you have experienced a _________________
Triggering event
A client family may obtain funeral merchandise (goods) from a third party
True
A family member should identify the deceased before cremation takes place
True
A graveside service may fulfill both the service and committal aspects of the funeral
True
Compassion, integrity and professionalism are invaluable traits for a good funeral director
True
One purpose of an "inspection' is to allow the family time to critique the dressing and casketing provided by the funeral directior
True
One reason for making pre-need arrangements is that intelligent and informed decisions can be made with less emotion
True
The altar or cross are the focal points in a liturgical church
True
The congregation may offer an acclamation, such as "Amen" at the end of a prayer
True
The cross is a plain "t" shaped religious object while the crucifix emplyes the shape of the cross with the image of the one who was crucified as a part of it
True
The funeral home must have permission to embalm
True
The kever will ultimately contain the aron containing the niftar in the tachrichim
True
The pulpit is the focal point in a liturgical church
True
The officiant tells you that there will be two preludes on the day of the service. This means
Two musical selections before the service
If the first call comes from a police officer in the ordinary discharge of his/her duties, then the funeral director must determine:
Who is the next of kin or responsible party
An acclamation is a response to a prayer or invocation
Yes
Attention to detail, smoothness of procedure; dignity and decorum are some of the objectives of funeral service that help to create a meaningful experience for the client family
Yes
The congregation is seated in the nave while the clergy are seated in the chancel
Yes
The shape of a liturgical church is "t" or cross shaped
Yes
By definition, a funeral rite that can be changed to meet the needs of the clients family
adaptive
The recession occurs
at the end of a service
The wishes of the deceased will always take precedence over the wishes of the funeral planner
false
The nave is separated from the sanctuary by the
transept aisles
Bimath is to Judaism as sanctuary is to Christianity
yes
Liturgy is the work of the people, that is, those gathered to worship
yes
The transept aisle separates the nave and the sanctuary
yes
