Funeral Home Operations Module 6

Cremation urns for adults should contain at least ____ cubic inches.

200.

This person was responsible for the "Hierarchy of Needs":

Abraham Maslow.

A keepsake urn is one which-

All of these.

"Goals" are-

Broad statements about what an organization wants to acheive.

What is the name of the agency established by the Federal Emergency Management Agency to care for the remains and the survivors of a disaster? (Established in 1990)

D-Mort.

Being part social worker and part psychologist is a helpful characteristic in-

Directing/actuating.

This person was responsible for Theory X and Theory Y assumptions about human behavior:

Douglas McGregor.

What is the "keystone" of Theory Z?

Getting workers involved in decisions.

Who developed "hygiene factors" and "motivators", or those items that keep someone happy at a job, or cause dissatisfaction if not met?

Herzburg.

Indicate if the following questions can legally be asked of a prospective employee during an interview: Age?

Improper question.

Indicate if the following questions can legally be asked of a prospective employee during an interview: Are you married?

Improper question.

Indicate if the following questions can legally be asked of a prospective employee during an interview: Did you file any lawsuits against your previous employers?

Improper question.

Indicate if the following questions can legally be asked of a prospective employee during an interview: Maiden name?

Improper question.

Indicate if the following questions can legally be asked of a prospective employee during an interview: What is your HIV status?

Improper question.

Indicate if the following questions can legally be asked of a prospective employee during an interview: What is your religion?

Improper question.

Indicate if the following questions can legally be asked of a prospective employee during an interview: Where were you born?

Improper question.

When speaking of TQM (Total Quality Management), Deming is largely responsible for implementing TQM in what foreign country?

Japan.

Cremated remains that are inurned before being allowed to cool may-

Melt through the plastic bag and 'seep' into the urn itself.

Place the following Needs in order of their necessity. Begin with the most crucial need and finish with the least crucial need. Affiliation. Self-actualization. Physiological. Esteem. Security.

Physiological. Security. Affiliation. Esteem. Self-actualization.

Indicate if the following questions can legally be asked of a prospective employee during an interview: Address?

Proper question.

Indicate if the following questions can legally be asked of a prospective employee during an interview: What do you like to do in your spare time? Any hobbies?

Proper question.

Indicate if the following questions can legally be asked of a prospective employee during an interview: Why did you leave your previous employer?

Proper question.

"Objectives" are-

Specific statements of ends, the acheivement of which are contemplated within a specific time period.

When speaking of planning, Klicker (your text's author) states that: "Key to the success of a funeral home is not only good operational planning, but also the ability to think _____.

Strategically.

Match each trait with its proper designation- Theory X assumption/Theory Y assumption. "Most people lack creativity and are resistant to change."

Theory X assumption.

Match each trait with its proper designation- Theory X assumption/Theory Y assumption. "People are self-centered and not concerned with the organization's goals."

Theory X assumption.

Match each trait with its proper designation- Theory X assumption/Theory Y assumption. "The average person inherently dislikes work and will avoid it if possible."

Theory X assumption.

Match each trait with its proper designation- Theory X assumption/Theory Y assumption. "Committment to objectives is a function of the rewards associated with acheivement."

Theory Y assumption.

Match each trait with its proper designation- Theory X assumption/Theory Y assumption. "The expenditure of physical and mental effort in work is as natural as play or rest."

Theory Y assumption.

Match each trait with its proper designation- Theory X assumption/Theory Y assumption. The average person learns, under proper conditions, not only to accept but to seek responsibility."

Theory Y assumption.

Are mass murders or suicides considered as "disasters"?

Yes.

Is it possible for the victims of a disaster to be someone that wasn't even at the disaster site?

Yes.