Funeral Service Management Exam 2

Fair labor Standard Act

(Wage and Hour Law) requires employer to pay a minimum wage to employees and to pay a minimum of one and one-half of the regular wage rate for any hours beyond 40 worked in a week

Bona Fide Occupational Qualifications

A qualification that is absolutely necessary for the job. It is an allowed and approved reason for discrimination. Approvals are to be sought and granted on a case-by-case basis

Americans with Disabilities Act of 1990

Amended in 2008; prohibits discrimination against individuals with disabilities. Requires employer to provide reasonable accommodation to qualifies individuals with disabilities who are employees or applicants for employment, except when such accommodations would cause an undue hardship on the employer

Vietnam Era Veterans Readjustment Act of 1973

Bans discrimination in employment against Vietnam era Veterans

Age Discrimination Act of 1967

Bans discrimination in employment against those over 40 years old; Employers with 20+ employees, unions with 25+ members, employment agencies; federal, state, local governments

Rehabilitation Act of 1973

Bans discrimination in employment based on handicaps of workers who with reasonable employer accommodations could do the job

Title VII of the Civil Rights Act of 1964

Bans discrimination in employment based on race, color, religion, sex, pregnancy or national origin; applys to employers with 12+ employees, unions with 15+ members, employment agencies, union hiring halls, institutions of higher education; federal, state, local governments

Acceptable use policy

Concerns appropriate use of company equipment and supplies, phone/internet, and social media

Immigration Reform Act of 1987

Prohibits non-documented persons from being employed in the U.S.

good orientation program

Reduces start up costs, reduces anxiety, reduces turnover, saves employees time, and helps develop realistic job expectations, a positive attitude and job satisfaction

Needlestick Prevention and protection Act

Requires that employers must have written needlestick safety and exposure plan that is reappraised and updated on a yearly basis. It must recommend and implement engineered controls to their exposure plan that will effectively reduce the risk for needlestick "type" injuries

First 90 days of employment

The length of the orientation/evaluation period

workers compensation

Type of insurance that helps replace lost wages and provides medical benefits to employees who are injured while performing their job.

Readily Achievable Test

What are the costs and the nature of the accommodation and what are the overall financial resources of the business

job description

a document that lists the major responsibilities and tasks of a job

disability

a physical or mental impairment that substantially limits one or more major life activities, a person who has a history or record of such an impairment, or a person who is perceived by others as having such an impairment

undue hardship

an accommodation action that causes significant difficulty or expense on the employer

Insurance and risk management

protection for the small business or small business owner with regard to monetary compensation in the event that a business and/or personal peril is experienced

Title III of ADA

specifies non-discrimination on the basis of disability by public accommodations and commercial facilities

ergonomics

study of workplace design; the study of how a workplace and the equipment used therein can best be designed for comfort, efficiency, safety, and productivity.

Office management

the administration and supervision of office duties, functions and equipment

advertising

the art of making the public aware of the services or commodities that a business has for sale

facilities management

the monitoring and maintaining of the funeral home physical plant, workspace and funeral equipment

human resources managment

the process of acquiring, training, developing, motivating, and appraising a sufficient quantity of qualified employees to perform necessary activities; developing activities and an organizational climate conducive to maximum efficiency and worker satisfaction

Job analysis

the process of determining the critical components of a job for the purpose of selecting, training, and rewarding personnel.

marketing management

the process of planning and executing the development, pricing, promotion, and distribution of an organization's goods and or services

Why an orientation program would fail

the program was not planned, the employee was not made aware of the job requirements, or the employee did not feel welcome

financial managment

the utilization and monitoring of assets, revenue, expenditures, and capital

reasonable accommodations

those compromises or adjustments made by an employer to enable persons with disabilities to perform certain tasks, thereby allowing them equal access to employment opportunities; must be provided at the time of application and during the performance of the job