gad 250 chapter 13, Ch 11-15, Ch 12-14
Which statement about cover pages is true?
A cover page is generally the most emphasized aspect of the document design.
Which of the following statements about bar charts is true?
Bar charts are more versatile than pie charts and line charts.
Which statement about bar charts is true? a) Bar charts cannot be used to compare amounts or quantities. b) Bar charts can be used to represent only a few types of data. c) Bar charts are typically used to illustrate the pieces within a whole. d) Bar charts are more versatile than pie charts and line charts. e) Bar charts must always have their baselines set at ten.
Bar charts are more versatile than pie charts and line charts.
Which of the following is a helpful guideline for formatting bar charts?
Bars should be arranged in ascending or descending order in most cases.
How can a team ensure that it gives a cohesive presentation? a) Allow members to work independently as much as possible. b) Divide up the presentation roles according to strengths. c) Whoever is speaking should stand away from the team to command audience attention. d) Avoid repeating each other's points to keep from boring the audience. e) Be clear with one another about the team's objectives and key messages.
Be clear with one another about the team's objectives and key messages.
Which statement is a helpful guideline when creating business reports?
Business reports should project objectivity first and positivity second.
Which statement is a helpful guideline when creating business reports? a) Business reports should state the central business problem at the end of the report. b) A business report should not combine ideas from more than two sources of information. c) A well-designed table of contents demonstrates the quality of the data used in the report. d) Cover pages should be used to summarize the most important elements of a report. e) Business reports should project objectivity first and positivity second.
Business reports should project objectivity first and positivity second.
Which of the following guidelines should be kept in mind while designing an electronic slide presentation?
Create a storyboard with your slide titles
Meghan needs to analyze the demographic makeup of her company's employees. Before conducting a survey to get the necessary employee information, she should first check to see if it is already contained in the company's
databases.
Nick wants to create a chart that shows how market share is divided among the top companies in his industry. Which option should he a) a pie chart b) a line chart c) a bar chart d) an organizational chart e) a clustered column chart
a pie chart
In the story line approach to business presentations, what is a resolution?
a solution to the challenges or tensions
You should use direct quotations when
the quotation emphasizes the credibility of the original speaker or writer
Darius has to make a presentation at a fund-raising event. Which nonverbal behavior should Darius display during his presentation to build the audience's trust in him? a) He should lean forward but keep an upright posture. b) He should remain behind the podium. c) He should use dramatic gestures. d) He should speak more quickly than usual. e) He should maintain eye contact with his audience.
He should maintain eye contact with his audience.
Shawn likes to open his presentations with jokes in order to grab the attention of his audience. Which of the following should Shawn keep in mind while doing so?
He should tie his jokes to his key messages.
What is a likely effect of providing a well-designed table of contents?
It creates the impression that you are organized.
Latisha is giving a presentation on how summer hours programs—which allow employees to work an extra hour a day so they get a half-day off on Friday—affect morale. She begins her presentation with a funny story about how she lost her room key on her last vacation, and everyone in the audience laughs. How appropriate is this as an attention-getter? a) It was inappropriate because it did not affect the audience emotionally. b) It was appropriate because it broke the ice and relaxed the audience. c) It was inappropriate because humor tends to give the audience a bad feeling about the presenter. d) It was appropriate because she made allies of the audience by laughing at herself. e) It was inappropriate because it did not engage the audience in thinking about her ideas.
It was inappropriate because it did not engage the audience in thinking about her ideas.
Which of the following guidelines should be kept in mind while designing presentation slides?
Recall that the slides exist to complement your presentation.
Which guideline for creating chart titles is most effective? a) Place the title vertically so it does not interfere with the visual. b) Write the title in a bright color so it stands out. c) The title should explain the primary point of the chart. d) The title should be long enough to thoroughly explain the topic. e) The title should always include a subtitle. Bottom of Form
The title should explain the primary point of the chart.
Which tip is a helpful guideline for nonverbal communication during presentations? a) Use facial expressions to connect with your audience and show enthusiasm for your topic. b) Avoid gesturing with your hands, arms, body, and head as that can appear too dramatic. c) Do not make too much eye contact because audiences interpret that as being aggressive. d) Avoid smiling and nodding because it can make you seem fake and insincere. e) Demonstrate warmth by standing with your hands on your hips or folding your arms.
Use facial expressions to connect with your audience and show enthusiasm for your topic.
During presentations, speakers show their ________ by knowing their content well. a) caring b) character c) competence d) arrogance e) authenticity
arrogance
The positioning statement in a presentation should be
as concise as possible.
In general, survey questions should
be short enough to answer in a few seconds.
In the AIM content planning process, how do you develop your ideas?
by identifying key facts and conclusions related to your topic
Hoda is skilled at reading the emotional signals of her audience and making quick, subtle adaptations to her presentation to connect with them. Hoda is good at showing her a) caring. b) character. c) competence. d) presence. e) authenticity.
caring
What should be provided throughout a document to indicate the information you have drawn from other sources?
citations
When you are giving a presentation, the audience will judge you as competent if you
clearly know what you are talking about.
To keep an organization free of the mum effect, it is necessary to a)prevent employees from sharing bad news. b)foster a transparent and open work culture. c)share bad news as impersonally as possible. d)increase the layers of bureaucracy. convey negative messages with an accusatory tone.
foster a transparent and open work culture.
Which of the following is the function of a review in a presentation?
gaining buy-in on specific actions
The biggest disadvantage to using the Internet as a source of research, rather than business databases and other sources available at the library, is that a) there is a limited amount of information on the Internet. b) it costs more to do research on the Internet. c) information on the Internet is less reliable than information gathered in business databases. d) it is difficult to learn what professionals are saying about a business topic on the Internet. e) the information on the Internet is text-only, while library sources contain a variety of media.
information on the Internet is less reliable than information gathered in business databases.
If you want to increase your credibility when writing a business report, you should
involve decision makers and address their needs
Julio is writing a business proposal on the advantages of an open work environment. He has done a lot of research on the topic from professionals and is trying to convince his manager that it would benefit their team. The best way for Julio to avoid plagiarism on a documentwide level is by
supplying his own original ideas, conclusions, and recommendations
Which action helps raise the credibility of a report?
supplying the facts with precision
The primary purpose of including tables and charts in a business report is to
support the story line that you have established for your report.
The primary purpose of including tables and charts in a business report is to a) raise the credibility of your report by highlighting cause-effect statements. b) summarize the most important elements of the report, including key findings and conclusions. c) place a clear problem statement at the beginning of the report so that it is not deemed inconsequential. d) support the story line that you have established for your report. e) create a mental map of your key takeaway messages.
support the story line that you have established for your report.
What is the main function of a review in a presentation? a) to gain buy-in on specific actions b) to justify your views c) to provide an overview statement d) to capture the interest of the audience e) to appeal to the learning-style of the audience
to gain buy-in on specific actions
Which of the following is a helpful guideline for formatting tables?
Arrange entries in ascending or descending order.
Which of the following statements about online surveys is true?
Data from online surveys can be automatically dumped into a spreadsheet.
What accurately matches the type of attire with the attribute it projects? a) Formal business dress projects authority. b) Casual dress projects competence. c) High-level business casual projects friendliness. d) Formal business dress projects creativity. e) Low-level business casual projects trustworthiness.
Formal business dress projects authority.
Which statement is an example of reframing thoughts in order to respond to negative feedback constructively? a. I am doing fine, so I do not need anyone else's feedback. b. My boss does not pay enough attention to my work to evaluate it. c. Getting an honest assessment of my work will help me succeed. d. I am too busy to respond to feedback. e. My boss is not perfect and has no right to criticize me.
Getting an honest assessment of my work will help me succeed.
In which scenario is the speaker acting advantageously? a) Louis sits casually on a table while presenting. b) Harvey stands just in front of the podium to seem more accessible. c) Diamond stares at her notes to deal with her nervousness. d) Brianna grips the podium while she speaks to the audience.
Harvey stands just in front of the podium to seem more accessible.
What is an advantage of documenting your research sources?
It displays your thorough, detail-oriented approach
What is a benefit of giving a clear statement of the business problem or challenge when starting a report?
It helps establish the purpose and value of the report
How does paraphrasing avoid becoming plagiarism?
It significantly alters the original words and sentence structure, but gives credit to the originator
How does paraphrasing avoid becoming plagiarism? a) It uses almost the same wording as the original. b) It automatically helps you document references to others' ideas. c) It significantly alters the original words and sentence structure, but gives credit to the originator. d) It uses the original quotation, but does not include quotation marks. e) If it is done effectively, then you need not give credit to the original speaker or writer for the idea.
It significantly alters the original words and sentence structure, but gives credit to the originator.
Ladonna is giving a presentation on how summer hours programs—which allow employees to work an extra half-hour a day so they can take every third Friday off—affect morale. She begins her presentation with a funny story about how she lost her room key on her last vacation. Everyone in the audience laughs. How appropriate was this as an attention-getter?
It was inappropriate because it did not engage the audience in thinking about her ideas
Peter wants to create a chart that shows how market share is divided among the top companies in his industry. Which should he use?
a pie chart
Which presenter is using the room to his or her advantage? a) Jared positions himself slightly down the center aisle because the front rows are empty. b) Nancy stands behind the podium, griping the edges so no one sees her hands trembling. c) Kenji turns the lights off so everyone can focus on the presentation slides. d) Juliette paces back and forth across the width of the room while speaking. e) Adam frequently turns to read the text on his slides while presenting.
Jared positions himself slightly down the center aisle because the front rows are empty.
Which guideline is most helpful for formatting tables? a) Make numerical conversions to show comparative data. b) Do not use header rows. c) Avoid labeling every column and row. d) Use grid lines on all borders of the tables. e) Present comparative data series horizontally.
Make numerical conversions to show comparative data.
Selena, an IT manager, needs to communicate to all of the company's long-term customers that their consulting rates will be increasing in the new year. Which guideline should Selena follow while communicating this bad news? a)She should sugarcoat the bad news. b)She should display intense concern and sympathy. c)She should use specific and simple language. d)She should avoid the use of a teaser message. e)She should avoid the use of buffer statements
She should use specific and simple language.
You are the hiring manager at Intranet, a major IT services firm. What is an effective buffer statement you can use to reject a recent job applicant? a)Intranet will not be able to hire you because you have insufficient experience. b)We are sorry that you do not suit the requirements for the system administrator position. c)Your lack of experience in this field means that you are not the best person for our position. d)Thank you for your interest in the system administrator position at Intranet. e)Intranet is looking for a candidate with better expertise than yours.
Thank you for your interest in the system administrator position at Intranet.
What is a likely consequence of a person waiting a long time to deliver bad news? a)The person's credibility will be enhanced. b)The person will be perceived as kind and sympathetic. c)The bad-news recipients will feel less hurt. d)The bad-news recipients will e)speculate and gossip. The recipients of the bad news will react in a constructive manner.
The bad-news recipients will speculate and gossip.
Which of the following is a helpful guideline for formatting line charts?
The scale should be about two-thirds of the range included in the charts.
Maribel is revising a report and decides to use bullet points in one section. What is the most likely reason she chooses to use bullet points?
They help readers rapidly process and group dense information
What is an advantage of using charts and diagrams in presentations?
They help simplify complex data relationships
What is true of visual learners? a) They dislike presentations given in loud, clear voices. b) They learn well from illustrations and simple diagrams. c) They need breaks at least every 20 minutes. d) They need group activities or hands-on activities. e) They make up the smallest portion of the population.
They learn well from illustrations and simple diagrams.
Which of the following is true of visual learners?
They learn well from illustrations and simple diagrams.
Which of the following is true of kinesthetic learners?
They need group activities or hands-on activities
Octavio wants to compare the gross national product for six different countries for the year 2010. How should he display the data?
a bar chart
Most audience members expect your presentation to include a) an elaborate explanation on every slide. b) an executive summary and an appendix. c) numerous charts and diagrams. d) a preview, view, and review. e) a cover page and a reference list.
a preview, view, and review.
In the story line approach to business presentations, what is a resolution? a) a clear beginning to a story b) the context of a business situation c) a business situation that involves challenges or tensions d) the moral or lesson of a story e) a solution to the challenges or tensions
a solution to the challenges or tensions
About how long should the review be compared to the whole presentation?
about 5 percent
Delilah comes to the conclusion while reviewing her presentation that she has left out key information in order to shed a better light on her assessment. Which of the four steps for evaluation does this omission relate to? a) facts b) audience c) impacts d) access e) respect
access
When reviewing her presentation, Dahia realizes that she needs to add source lines to her charts and graphs. What aspect of the FAIR test does this decision relate to?
access
A survey question should have response choices that are exhaustive." This means that a) there should be no overlap between the response choices. b) the question should suggest the correct answer to its respondents. c) more than one idea should be included in the question. d) the test of the questions and its answer choices should be long. e) all possible answers should be included among the respondent's choices.
all possible answers should be included among the respondent's choices.
The story line approach is useful for various types of presentations because it
allows the listeners to engage on a deeper level intellectually.
What should be provided throughout a document to indicate the information you have drawn from other sources? a) citations b) summaries c) examples d) recommendations e) figures
citations
Which example is a type of primary research? a) conducting survey research b) extracting relevant information from the Internet c) reading through newspapers d) referring to a competitor's previous business reports e) using information from government surveys and reports
conducting survey research
Which of the following is a type of primary research?
conducting survey research
If you choose to include the background of your company in your presentation, you must make sure that the story of your company
connects to the needs of your audience.
Experienced writers use word processing software, spreadsheets, or databases for recording information about their research sources during the research stage to increase the ______ of their research.
credibility
Experienced writers use word processing software, spreadsheets, or databases for recording information about their research sources during the research stage to increase the ________ of their research. a) adaptability b) credibility c) relevance d) expertise e) reliability
credibility
Most business proposals deal with
decisions about allocating resources
Most business proposals deal with a) analyses of business databases. b) recommendations for courses of action. c) analyses of spreadsheets. d) summaries of survey research. e) decisions about allocating resources.
decisions about allocating resources.
If you want your presentation to appeal to professionals with a red motivational value system, you should
discuss immediate goals.
To avoid plagiarism on a sentence and paragraph level, writers should
document all references to the ideas of others
Nathalie, customer relations manager at Digital Media, Inc., must inform her clients of a 15 percent price increase for all services. In doing so, she should be sure to a)provide extensive detail on the reasons why prices are going up. remind clients of the sacrifices made by Digital Media, Inc. to keep prices artificially low over the years. b)warn clients that Digital Media, Inc. will not survive if prices do not increase. c)emphasize clients' options for saving money, such as bundling services or choosing less comprehensive plans. d)appeal to clients' emotions and plead with them to remain loyal to Digital Media, Inc.
emphasize clients' options for saving money, such as bundling services or choosing less comprehensive plans.
Which of the following practices reduces the credibility of research?
entering into the process with preexisting assumptions
If you want to draw the audience's attention to you during your presentation, you should a) avoid previewing your slides before showing them to the audience. b) open your presentation with your slides. c) explain and elaborate on the content in your slides. d) keep your slides up even when not referencing them. e) stand in front of the slide projection
explain and elaborate on the content in your slides.
Which of the following research sources is most likely to be biased by the writers' career objectives?
external blogs
Which item is most likely to be included in an appendix?
financial statements and marketing materials
Which item is most likely to be included in an appendix? a) financial statements and marketing materials b) the report title, the names of those who wrote and/or are submitting the report, and a date c) all first-level headings and sometimes all second-level headings d) a summary of key findings, conclusions, and recommendations e) a clear statement of the central business problem
financial statements and marketing materials
Which of the following is a good practice in the context of collecting, analyzing, and presenting research data?
focusing on full disclosure of data
One advantage of open-ended questions is that they
help researchers understand an issue in more depth than closed questions.
One advantage of open-ended questions is that they a) are more objective than closed questions. b) are easier for researchers to quantify and analyze than closed questions. c) help researchers understand an issue in more depth than closed questions. d) restrict respondents to rating scales and multiple choice. e) are more frequently used in surveys than closed questions.
help researchers understand an issue in more depth than closed questions.
In terms of maintaining credibility, the most important quality to convey when delivering bad news is a) self-interest. b)sympathy. c)tact. d)honesty. e)appreciation.
honesty
The first step in developing research-based business reports is
identifying what decision makers want to accomplish
Steven is writing a formal report and wants to include a list of acknowledgments. Where should he place it?
in the front matter
Which type of question is designed to gain the response that the survey designer prefers and produces unreliable and unusable information as a result?
leading
To avoid counterproductive responses to negative emotions such as fear, anxiety, and anger, you should a)accept that negative feedback is an inevitable part of life. b)find a way to sugarcoat bad news. withdraw from interacting with people who are likely to be critical of you. c)learn to recognize and name these emotions. d)display defensive behavior during e)negative communication.
learn to recognize and name these emotions.
When designing presentation slides to make them easier to process, you should a) use low-contrast backgrounds and colors. b) avoid leaving white space on the slides. c) use a variety of fonts and colors to create visual interest. d) limit text to no more than six lines of ten words each. e) use compelling images as much as possible.
limit text to no more than six lines of ten words each.
Which of the following helps the audience grasp the content of your presentation within 10 to 15 seconds?
limiting the amount of information on any given slide
Catherine, an economist, wants to graphically represent the prices of small cars in the United States over a period of three years. This will best be illustrated through a(n)
line chart.
"A survey should have response choices that are unambiguous." This means that
only one answer choice should be appropriate.
To use another person's ideas and pass them off as one's own is called
plagiarizing
To use another person's ideas and pass them off as one's own is called a) paraphrasing. b) quoting. c) citing. d) plagiarizing. e) summarizing.
plagiarizing
What will help make presentation slides appear uncluttered? a) plenty of white space b) low-contrast backgrounds and colors c) complex charts and diagrams d) smaller font sizes e) frequent use of compelling images
plenty of white space
Which of the following makes presentation slides appear uncluttered?
plenty of white space
When delivering negative feedback in person, you can potentially leave your message recipient feeling better by using a(n) a)slick design. b)emotional tone. c)positive tone. d)complex style. e)neutral delivery.
positive tone.
Most audience members expect your presentation to include
preview, view, and review.
Which source of data typically tends to score high on the parameter of adaptability?
primary research
Which aspect of writing business reports relates to the component of credibility known as competence?
providing facts that help decision makers
Which of the following relates to how current and representative data is?
reliability
Julie is feeling overwhelmed by the number of surveys and spreadsheets of data she has compiled. When she tries to analyze them, she keeps thinking of more questions and issues. Julie can best focus her efforts by
remembering her key research problem.
The purpose of an executive summary is to
represent briefly the most important elements of your report, including key findings and conclusions.
What is the last step of the PREP method for justifying your views in a presentation? a) stating your position b) providing your perspective c) preparing an example d) providing evidence e) restating your position
restating your position
Which of the following is the last step of the PREP method for justifying your views in a presentation?
restating your position
Gabby is writing a proposal on how to improve efficiency at an Amazon distribution center. In order to structure the proposal in such a way that increases the likelihood of it persuading the decision makers, Gabby should
speak with decision makers ahead of time to find out what they want and expect.
Gabby is writing a proposal on how to improve efficiency at an Amazon distribution center. In order to structure the proposal in such a way that increases the likelihood of it persuading the decision makers, Gabby should a) make sure the proposal is at least 50 pages long. b) speak with decision makers ahead of time to find out what they want and expect. c) structure the entire report as a spreadsheet. d) refrain from discussing the business goals because it would be redundant. e) use only secondary data.
speak with decision makers ahead of time to find out what they want and expect.
Shinobu has gathered a lot of data about how his company's products sell in the various regions of the country. Which of the following should Shinobu use to analyze this data?
statistical software
If you want your presentation to appeal to professionals with a hub motivational value system, you should
stress the benefits to different stakeholders
Lucinda is giving a presentation to her manager, Glenn, who has a hub motivational value system. In order to appeal to his pragmatic and flexible nature in her presentation, she should a) avoid discussing practical goals. b) avoid being overly logical. c) emphasize subjective decisions based on opinions. d) use extremely confident language. e) stress the benefits to different stakeholders.
stress the benefits to different stakeholders.
Ideally, which action should a manager avoid when delivering negative performance reviews? a)adopting a team-centered orientation b)sugarcoating the bad news asking employees for their perspectives on their poor performance c)emphasizing problem solving rather than blaming d)linking an individual's poor performance to organizational performance
sugarcoating the bad news
"A survey should have response choices that are exhaustive." This means that
the choices should include all possible answers.
Business and management books are typically biased toward
the latest, greatest idea mentality.
Your report is essentially plagiarized if
the majority of ideas in your report are based on just one or two sources
Your report is essentially plagiarized if a) your report is more than 50 pages long. b) you combine information from more than 10 sources in insightful ways. c) the majority of ideas in your report are based on just one or two sources. d) the report focuses on positivity rather than objectivity. e) you supply your own ideas, conclusions, and recommendations in a report.
the majority of ideas in your report are based on just one or two sources.
Which component of a formal report falls into the category of "back matter"?
the reference list
Which component of a formal report falls into the category of "back matter"? a) the reference list b) the title page c) the table of contents d) the cover e) the executive summary
the reference list
Which component of a presentation is analogous to the conclusion in a written document?
the review
A survey question should have response choices that are unambiguous." This means that a) there should be no overlap between the response choices. b) the question should suggest an answer to the respondents. c) more than one idea should be included in the question. d) the text of the question and its choices should be very detailed. e) all possible answers should be included among the respondent's choices.
there should be no overlap between the response choices.
Izzie is in the final stages of writing an important business report. Before she turns it in, she should
try to get others' perspectives on it first.
Georgie just finished writing a business report that ended up being 35 pages long. Now that she is ready to create the executive summary, how long should it be?
two pages
Which of the following helps to make presentation slides more readable?
using high-contrast backgrounds and colors
Which tip will help you manage your nervousness before giving a presentation? a) resisting the urge to envision yourself presenting b) watching what foods and beverages you consume c) avoiding talking to the audience before starting your presentation d) focusing on people in the audience with skeptical expressions e) arriving for your presentation at the last minute
watching what foods and beverages you consume
As with written reports, successful presentations rely on
well-developed takeaway messages.