GGC MGMT 3000: Exam 2

Approximately​ ________ percent of the U.S. workforce is represented by labor unions. Question content area bottom Part 1 A. 17% B. 11% C. 5% D. 23% E. 31%

B. 11%

Which performance appraisal method solicits performance feedback from multiple persons with whom the employee interacts on a regular​ basis, such as​ peers, subordinates,​ customers, and​ supervisors? A. Multi-person comparison B. 360-degree appraisal C. Critical incident D. BARS E. MBO

B. 360-degree appraisal

Pasta Pronto is planning to grow by adding a location and increasing its delivery radius. What type of strategy is Pasta Pronto​ using? A. A renewal strategy B. Concentration C. Horizontal integration D. A stability strategy E. Vertical integration

B. Concentration

Aleena's mother is seriously ill in another​ state, and Aleena has requested leave from her employer to care for her mother. Which law or ruling is most applicable to this​ scenario? A. Consolidated Omnibus Reconciliation Act B. Family and Medical Leave Act C. Patient Protection and Affordable Care Act D. Worker Adjustment and Retraining Notification Act E. Vocational Rehabilitation Act

B. Family and Medical Leave Act

The ABC retail company groups activities around its East​ Coast, West​ Coast, and Midwest locations. Which type of departmentalization is the company​ using? A. Functional B. Geographical C. Customer D. Product line E. Process

B. Geographical

In an organic​ organization, which of the following would you most likely​ see? A. Direct supervision B. High degree of decentralization C. Multiple layers of management D. Standardized jobs E. Structured rules and regulations

B. High degree of decentralization

​_______ goals are those that an organization actually pursues. A. Operational B. Real C. Strategic D. Directional E. Stated

B. Real

Which of the following is NOT true of strategic​ management? Question content area bottom A. Organizations that use strategic management have higher levels of performance. B. The economic viability of the​ organization's business model is seldom a factor in the strategic management process. C. The strategic management process helps companies cope with uncertainty. D. Both business organizations and​ not-for-profit organizations use strategic management. E. Strategic management can make a difference in how well an organization performs.

B. The economic viability of the​ organization's business model is seldom a factor in the strategic management process.

Which of the following statements best describes moral development at the​ pre-conventional stage? A. Emphasis is on living up to social expectations and norms because of how they impact​ day-to-day relationships. B. The individual views right vs. wrong in terms of the consequences of the action. C. The individual understands that there are differing opinions on what is right versus​ wrong, and laws are a social contract based on majority decision and inevitable compromise. D. The individual considers society as a whole when making judgments and focuses on following the​ rules, doing​ one's duty, and respecting authority. E. What is right or wrong depends on whether it results in the greatest good for the greatest number of people.

B. The individual views right vs. wrong in terms of the consequences of the action.

At a​ delicatessen, one employee greets patrons and takes their orders. Another employee assembles the sandwiches. A third employee wraps the sandwiches and operates the cash register. Which element of organizational design does this​ illustrate? A. Departmentalization B. Work specialization C. Decentralization D. Chain of command E. Staff authority

B. Work specialization

What sets an organization apart from its competitors is known as its​ ________. A. core competencies B. competitive advantage C. business model D. corporate strategy E. functional strategy

B. competitive advantage

Two personality variables have been found to influence an​ individual's actions according to his or her beliefs about what is right or​ wrong: locus of control and​ ________. A. assertiveness B. ego strength C. extraversion D. conscientiousness E. ethics

B. ego strength

In terms of the planning​ process, the targets or ends that managers intend to pursue are known as​ ________. A. strategies B. goals C. vision statements D. plans E. tactics

B. goals

A(n) _______ is a broad statement of an​ organization's purpose that provides an overall guide to what its members think is important. A. operational plan B. mission C. directional plan D. stretch goal E. vision

B. mission

When managers develop the strategies for the organization for how it will compete​ successfully, they are engaged in​ ________. A. organizing B. strategic management C. SWOT analysis D. environmental scanning E. controlling

B. strategic management

The formal arrangement of jobs within an organization is known as​ ________. A. staff authority B. the organizational structure C. decentralization D. work specialization E. the chain of command

B. the organizational structure

The​ ________ of a selection tool refers to how accurately it predicts or forecasts what it is meant to predict. A. uniformity B. validity C. stability D. reliability E. veracity

B. validity

Basic convictions about what is right and what is wrong are referred to as​ ________. Question content area bottom Part 1 A. moral development B. values C. ethics D. locus of control E. ego strength

B. values

Heather discovered that her boss was falsifying reports to the EPA about the release of harmful chemicals into the​ community's water supply. She confronted her​ boss, who told her to mind her own business. She then contacted the EPA and reported what she had learned. Heather would be described as​ a(n) ________. A. social activist B. whistleblower C. monitor D. ombudsman E. watchdog

B. whistleblower

Which of the following managers has line​ authority? A. A human resources manager lends guidance to the customer service manager to ensure that the proper documentation is in place before a customer service representative is fired. B. The quality control manager consults with the production manager about statistical analysis of production to ensure compliance with quality standards. C. A customer service manager establishes the work schedules of customer service representatives and can discipline them in accordance with the rules of the company. D. The finance manager assists the director of sales in developing an incentive compensation program that is consistent with budgetary constraints. E. The company attorney advises the human resources manager with respect to a discrimination lawsuit filed by an employee.

C. A customer service manager establishes the work schedules of customer service representatives and can discipline them in accordance with the rules of the company.

Which of the following is the best description of a code of​ ethics? A. A formal summary of what the organization​ is, why it​ exists, and its reasons for being B. A report that conveys an​ organization's economic,​ environmental, social, and governance performance C. A formal statement of an​ organization's primary values and the ethical rules it expects its employees to follow D. A description of what an organization would like to achieve or accomplish E. Corporate​ rules, regulations,​ policies, and procedures that explain what the company expects from its employees

C. A formal statement of an​ organization's primary values and the ethical rules it expects its employees to follow

Which of the following is the best example of customer​ departmentalization? A. A​ single-location furniture manufacturer with separate departments for​ accounting, sales,​ manufacturing, quality, and human resources B. A national bank with branches in 40 states C. A textbook publisher with separate divisions for clients in higher​ education, professional continuing​ education, elementary​ education, and secondary education D. An automobile manufacturer with separate divisions for passenger cars and​ pick-up trucks E. A major appliance manufacturer with separate divisions for​ dishwashers, refrigerators, and microwave ovens

C. A textbook publisher with separate divisions for clients in higher​ education, professional continuing​ education, elementary​ education, and secondary education

A company makes​ eco-friendly dog​ toys, mats, and​ beds; uses recycled paper and​ soy-based ink in its​ packaging; and encourages customers to return used products for recycling. According to the​ "four shades of​ green" approach to addressing the​ environment, which approach is the company​ using? A. Stakeholder B. Progressive C. Activist D. Market E. Legal

C. Activist

Which term refers to efforts to improve the educational​ and/or employment opportunities of members of groups that have not been treated fairly in the past because of their race or​ gender? A. Discrimination B. Decruitment C. Affirmative action D. Vocational rehabilitation E. Downsizing

C. Affirmative action

Because of its sheer size and the volume of products it purchases from its​ vendors, Walmart can dictate the prices it will pay. Which of​ Porter's five competitive forces does this​ represent? A. Bargaining power of suppliers B. Threat of new entrants C. Bargaining power of buyers D. Current rivalry E. Threat of substitutes

C. Bargaining power of buyers

An electronics firm develops a control for an appliance​ manufacturer, and its contract states​ that, if the appliance manufacturer terminates the contract​ early, it must reimburse the electronics firm for​ $2 million in development costs. Which of​ Porter's five competitive forces does this​ represent? A. Threat of new entrants B. Current rivalry C. Bargaining power of suppliers D. Bargaining power of buyers E. Threat of substitutes

C. Bargaining power of suppliers

Laura is a billing clerk in a​ medium-sized manufacturing company. She reports to the Supervisor of Accounts​ Payable, who in turn reports to the Manager of Accounting. The Manager of Accounting is accountable to the Chief Financial​ Officer, who reports to the company president. Which element of organizational design does this​ illustrate? A. Work specialization B. Staff authority C. Chain of command D. Decentralization E. Departmentalization

C. Chain of command

Which of the following would be the best example of a​ well-written goal? A. Increase market share. B. Ask for at least a​ 10% raise. C. Cut costs by​ 10% during the next 12 months. D. Increase sales during the next 12 months. E. Become a​ well-known expert in the field of​ PR/publicity.

C. Cut costs by​ 10% during the next 12 months.

Which of the following is the second step of the strategic management​ process? A. Implementing strategies B. Identifying the​ organization's current​ mission, goals, and strategies C. Doing an external analysis D. Performing an internal analysis E. Formulating strategies

C. Doing an external analysis

Justina is completing a performance appraisal for one of her subordinates. She must rank the employee on a scale of 1 to 5 in multiple categories such as quantity of​ work, quality of​ work, knowledge,​ attitude, dependability, and cooperation. What performance appraisal method is being​ used? A. Multi-person comparison B. BARS C. Graphic rating scale D. Critical incident E. 360-degree appraisal

C. Graphic rating scale

Tyrone has a plaque on the wall of his office that​ reads, "I am the master of my​ destiny." Which of the following does this plaque best​ illustrate? A. Moral development B. Values C. Locus of control D. Ego strength E. Ethics

C. Locus of control

Which of the following corporate strategies would be used by an organization to address declining​ performance? A. Functional strategy B. Growth strategy C. Renewal strategy D. First mover strategy E. Stability strategy

C. Renewal strategy

Which of the following is the first step a manager should take during the​ goal-setting process? A. Allocating major objectives among divisional and departmental units B. Determining the goals individually or with input from others C. Reviewing the​ organization's mission or purpose D. Evaluating available resources E. Writing down the goals and communicating them to all who need to know

C. Reviewing the​ organization's mission or purpose

Which of the following corporate strategies would be described as a status quo​ strategy? A. Renewal strategy B. Growth strategy C. Stability strategy D. Retrenchment strategy E. Turnaround strategy

C. Stability strategy

An employee comes to work on time every day only because he knows that his pay will be docked if he is caught coming in late.​ However, when he knows his boss will be gone that​ day, he's frequently late. What stage of moral development does this​ represent? A. Stage 6 B. Stage 3 C. Stage 1 D. Stage 4 E. Stage 2

C. Stage 1

Which of the following are likely to be most directly involved with strategic​ planning? A. First-line managers B. Nonsupervisory personnel C. Top executives D. Middle-level managers E. Lower-level managers

C. Top executives

When Sarah started at the restaurant as a​ waitress, her boss spent the morning introducing her to​ coworkers, explaining the menu to​ her, and familiarizing her with the​ restaurant's procedures for waiting on customers. What type of training did Sarah​ receive? A. Organization orientation B. Job rotation C. Work unit orientation D. Apprenticeship E. Mentoring and coaching

C. Work unit orientation

A​ small, private college groups employees together by the work​ specialty, such as academic​ affairs, financial​ aid, food​ service, and campus security. This college appears to have a​ ________ structure. A. divisional B. network C. functional D. simple E. matrix

C. functional

At​ Mark's company, the policy and procedures manual is two inches thick and seemingly covers every single aspect of work in great detail. He has even jokingly​ said, "If the company wanted you to have a​ family, it would probably be in the procedures​ manual." Based on​ this, it would appear that Mark works for​ a(n) ________ organization. A. organic B. divisional C. mechanistic D. matrix E. functional

C. mechanistic

The biggest health care cost for companies is​ ________. A. dementia B. diabetes C. obesity D. flu-related illnesses E. smoking

C. obesity

Barnes Plating pays employees minimum wage and offers only those employee benefits that it is legally mandated to provide. This is an example of social​ ________. A. screening B. entrepreneurship C. obligation D. responsibility E. responsiveness

C. obligation

The traditional approach to planning​ ________. A. often places the focus on developing the plan for use in guiding coordinating work efforts B. is not used in most organizations today C. often uses a formal planning department to help write plans with top management D. begins with plans that are developed by organizational members in their work units to meet their own specific needs E. involves most organizational members in the process

C. often uses a formal planning department to help write plans with top management

Kendra is a marketing manager in an electronics firm. As​ such, she is responsible for development of the​ firm's marketing​ plan, which is a type of​ ________ plan. A. contingency B. standing C. operational D. single-use E. strategic

C. operational

In response to the growing popularity of social media among​ at-risk youth, a software gaming company uses a variety of social media outlets to discourage gang and youth violence. This is an example of social​ ________. A. entrepreneurship B. screening C. responsiveness D. responsibility E. obligation

C. responsiveness

Alexis has developed an advertising campaign for a new toy her company is introducing in the​ fall, and the campaign will run through the Christmas holidays. This would be an example of a​ ________ plan. A. standing B. strategic C. single-use D. contingency E. directional

C. single-use

The ability to​ anticipate, envision, maintain​ flexibility, think​ strategically, and work with others in the organization to initiate changes that will create a viable and valuable future for the organization is known as​ ________. A. competitive advantage B. strategic flexibility C. strategic leadership D. questioning assumptions E. innovation

C. strategic leadership

In terms of an​ internal/external analysis, loyal​ employees, low​ turnover, and a​ well-trained workforce would be examples of a​ ________. A. threat B. weakness C. strength D. opportunity E. capability

C. strength

The organizational structure that is built around​ self-directed work groups that are responsible for all work performance results in their respective areas is a​ ________. A. virtual organization B. matrix structure C. team structure D. network organization E. project structure

C. team structure

The commitment concept relates to the​ ________ of plans. A. applicability B. usage frequency C. time frame D. breadth E. specificity

C. time frame

In which of the following organizations would an organic structure likely be most​ appropriate? A. A​ well-established company that operates in a​ predictable, relatively stable environment B. A company that manufactures a​ high-volume product using a​ well-established manufacturing process C. An organization that relies on employees at all levels being in lockstep with directives from top management D. A company pursuing unique innovations in a​ dynamic, rapidly changing industry E. A large company that is the cost leader in the market and needs to focus on efficiency and cost control

D. A company pursuing unique innovations in a​ dynamic, rapidly changing industry

LaToya has developed a progressive form of hearing loss. To ensure that she is still able to perform the essential functions of her​ job, her employer was required to make a reasonable accommodation and equip her office telephone with a specialized headset. Which law or ruling is most applicable to this​ scenario? A. Patient Protection and Affordable Care Act B. Worker Adjustment and Retraining Notification Act C. Vocational Rehabilitation Act D. Americans with Disabilities Act E. Occupational Safety and Health Act

D. Americans with Disabilities Act

Which of the following generational cohorts currently comprises the largest share of the​ workforce? A. Gen Zers B. Gen Yers C. Gen Xers D. Baby boomers E. Silent generation

D. Baby boomers

Which organizational structure did Jack Welch use at GE to eliminate vertical and horizontal lines within GE and to break down external barriers between the company and its customers and​ suppliers? A. Matrix structure B. Divisional structure C. Team structure D. Boundaryless organization E. Virtual organization

D. Boundaryless organization

Jake is in the process of developing a strategic plan for his organization. He has just completed an analysis of the​ firm's resources and capabilities and has identified its strengths and weaknesses. According to the​ six-step strategic management​ process, which step has Jake​ performed? A. Performing an external analysis B. Formulating strategies C. Evaluating results D. Doing an internal analysis E. Identifying the​ organization's current​ mission, goals, and strategies

D. Doing an internal analysis

Which of the following would be considered a digital​ tool? A. Any qualitative information B. Company attendance policy C. Microsoft Word D. Google Analytics E. Supplier survey on satisfaction

D. Google Analytics

To meet the growing demands of its​ customers, a local fast food restaurant changes its packaging so that it uses less​ non-biodegradable materials. According to the​ "four shades of​ green" approach to addressing the​ environment, which approach is the restaurant​ using? A. Activist B. Progressive C. Legal D. Market E. Stakeholder

D. Market

_______ is the extent to which a selection tool produces consistent results over time. A. Favorability B. Validity C. Uniformity D. Reliability E. Veracity

D. Reliability

According to​ research, which of the following is the single most important influence on an​ employee's decision to act ethically or​ unethically? A. Ethics training B. A code of ethics C. Regular social audits of the company D. The behavior of managers E. Appointment of an ethics compliance officer

D. The behavior of managers

Which of the following is NOT true of sexual​ harassment? A. Sexual harassment can occur between members of the same sex. B. If managers​ don't know what makes employees​ uncomfortable, it's important to ask. C. Sexual harassment can include offensive remarks about a​ person's sex. D. The victim must be the person harassed. E. Sexual harassment is a global issue.

D. The victim must be the person harassed.

A major appliance manufacturer that has been purchasing electronic controls from a supplier makes the decision to design and develop the controls​ in-house. From the​ supplier's perspective, which of​ Porter's five competitive forces does this​ represent? A. Threat of substitutes B. Current rivalry. C. Bargaining power of buyers D. Threat of new entrants E. Bargaining power of suppliers

D. Threat of new entrants

Which decruitment option is unlikely to reduce​ costs, but can reduce​ intra-organizational supply-demand ​imbalances? A. Attrition B. Early retirements C. Firings D. Transfers E. Layoffs

D. Transfers

RGH Enterprises is able to produce a wide line of garden tools and sells a high​ volume, and thus can capitalize on economies of scale and charge lower prices than its competitors. RGH Enterprises is using the​ ________ strategy. A. retrenchment B. stuck in the middle C. differentiation D. cost leadership E. focus

D. cost leadership

Alec works on a new product development team at GTO Industries. His team is composed of members from​ engineering, quality,​ manufacturing, marketing,​ purchasing, and accounting. This describes a​ ________. A. matrix structure B. divisional structure C. network structure D. cross-functional team E. simple structure

D. cross-functional team

An automobile manufacturer has four distinct business units-one for each of its major brands. Each of these units is headed up by a senior manager who has authority over that brand and is responsible for performance. Based on​ this, it can be assumed that the company has a​ ________ structure. A. matrix B. network C. simple D. divisional E. functional

D. divisional

Jeff Mendelsohn is the founder of New Leaf​ Paper, a company that works closely with paper mills to use recycled waste paper and environmentally friendly bleach to create​ high-quality stock that is used to print magazines. This is an example of social​ ________. A. obligation B. responsiveness C. screening D. entrepreneurship E. responsibility

D. entrepreneurship

Locating, identifying, and attracting qualified applicants is the HR process referred to as​ ________. A. attrition B. selection C. orientation D. recruitment E. decruitment

D. recruitment

Jolene owns her own marketing design consulting business. There are only five​ employees, so the organization has a flat​ hierarchy, and Jolene retains full authority.​ Jolene's company would best be described as a​ ________ structure. Question content area bottom Part 1 A. network B. divisional C. functional D. simple E. matrix

D. simple

A​ ________ plan sets forth general​ guidelines, whereas a​ ________ plan is clearly defined and leaves no room for interpretation. A. strategic; operational B. single-use; standing C. ​long-term; short-term D. ​directional; specific E. ​specific; directional

D. ​directional; specific

A strategic business unit​ (SBU) of a major corporation has high market share in its​ industry, but the growth rate of the industry is expected to be stagnant over the long run. According to the BCG​ matrix, how would this SBU be​ categorized? A. Dog B. Question mark C. Star D. Horse E. Cash cow

E. Cash cow

Which of the following describes the management function of​ planning? A. Analyzing an​ organization's strengths,​ weaknesses, opportunities, and threats B. Monitoring, comparing, and correcting work performance C. Working with and through people to accomplish organizational goals D. Arranging and structuring work to accomplish the​ organization's goals E. Defining the​ organization's goals, establishing strategies for achieving those​ goals, and developing plans to integrate and coordinate work activities

E. Defining the​ organization's goals, establishing strategies for achieving those​ goals, and developing plans to integrate and coordinate work activities

Which training method do experts believe that organizations will increasingly rely on to deliver important information and to develop​ employees' skills? A. Video-conferencing and teleconferencing B. Classroom lectures and experiential exercises C. Workbooks and manuals D. Mentoring and coaching E. E-learning and mobile learning

E. E-learning and mobile learning

An organization that wants to comply with​ ________ requirements must develop a total management system for meeting environmental challenges. A. GRI B. EPA C. ISO 9000 D. OSHA E. ISO 14000

E. ISO 14000

Brite Plating​ doesn't dump contaminated water from its electroplating process into the storm sewers because it is legally required to refrain from doing this. According to the​ "four shades of​ green" approach to addressing the​ environment, which approach is the firm​ using? A. Stakeholder B. Activist C. Market D. Progressive E. Legal

E. Legal

Joan is a manufacturing engineer who works on a new product development team along with members from​ design, engineering,​ production, purchasing,​ finance, marketing, and quality assurance. Joan still has responsibilities to the Manager of Manufacturing​ Engineering, but simultaneously reports to the new product development team leader. What type of organizational design does this​ describe? A. Virtual organization B. Project structure C. Network organization D. Functional structure E. Matrix structure

E. Matrix structure

What time frame does a​ short-term plan​ cover? A. Two to five years B. 90 days or less C. Five years or more D. Three years or more E. One year or less

E. One year or less

One of the selection tools for firefighters is to be able to drag a​ 175-pound dummy for a distance of 100 feet. What type of selection tool does this​ represent? A. Personality test B. Background investigation C. Assessment center D. Work sampling E. Physical examination

E. Physical examination

In which level of moral development do individuals define moral values apart from the authority of the groups to which they belong or society in​ general? A. Traditional B. Preconventional C. Conformist D. Conventional E. Principled

E. Principled

Which of the following is NOT one of the six key elements of organizational​ design? A. Chain of command B. Departmentalization C. Formalization D. Span of control E. Regulation

E. Regulation

Howard is hired by ABC Manufacturing as an assembly technician trainee at minimum wage. After successfully completing two core workshops in safety and​ quality, Howard receives a​ $.50 per hour raise. He then completes a workshop on line restocking and another on burr​ removal, and his pay is increased an additional​ $.65 per hour. Which of the following does this best​ illustrate? A. Seniority pay B. Piece-rate pay C. Variable pay D. Salary E. Skill-based pay

E. Skill-based pay

A strategic business unit​ (SBU) of a major corporation has entered a​ new, high volume industry and has quickly captured a significant share of the market. According to the BCG​ (Boston Consulting​ Group) matrix, how would this SBU be​ categorized? A. Question mark B. Cash cow C. Dog D. Horse E. Star

E. Star

In which step of the MBO​ (management by​ objectives) process are major organizational objectives allocated among divisional and departmental​ units? A. Step 1 B. Step 3 C. Step 5 D. Step 7 E. Step 2

E. Step 2

Nelco Company has developed a​ long-range plan that charts a direction and sets goals for the​ company's future growth. What type of plan has Nelco​ developed? A. Standing B. Contingency C. Operational D. Procedural E. Strategic

E. Strategic

​________ is the principle that no subordinate in an organization should report to more than one manager. A. Span of control B. Centralization C. Departmentalization D. Employee empowerment E. Unity of command

E. Unity of command

A major appliance manufacturer that has been purchasing electronic controls from a supplier makes the decision to design and develop the controls​ in-house. What type of corporate strategy does this​ represent? A. Horizontal integration B. Concentration C. A renewal strategy D. A stability strategy E. Vertical integration

E. Vertical integration

The rights inherent in a managerial position to tell people what to do and to expect them to do it is known as​ ________. A. span of control B. centralization C. chain of command D. responsibility E. authority

E. authority

All of the following would be important elements of management by objectives​ (MBO) EXCEPT the​ ________. A. allocation of major organizational objectives among divisional and departmental units B. reinforcement of successful objective achievement with​ performance-based rewards C. periodic review of progress toward objectives D. development of action plans by mutual agreement of managers and employees E. autonomous establishment of specific objectives by department members

E. autonomous establishment of specific objectives by department members

An​ organization's skills and abilities in doing the work activities needed in its business are referred to as its​ ________. A. competitive advantage B. mission C. resources D. core competencies E. capabilities

E. capabilities

The​ ________ view of social responsibility holds that a​ firm's first and only obligation is to maximize profits for its shareholders. A. philanthropic B. ethical C. socioeconomic D. fiscal E. classical

E. classical

Cisco created an interactive program that presents employees with different scenarios about sales​ practices, procurement​ issues, and other common dilemmas. Similar to ​America's Got Talent​, the scenarios are evaluated by​ "judges" and employees are asked to​ vote, making judgment calls on each situation. Each episode ends with the Cisco compliance officer providing the answer and an explanation. This is an example of​ ________. A. social responsibility B. diversity training C. a code of ethics D. corporate philanthropy E. ethics training

E. ethics training

​Barbara's Bridals does not want to be​ "all things to all​ people." The company serves a niche market of​ plus-sized brides who want to purchase​ high-end, designer wedding gowns.​ Barbara's Bridals is pursuing a​ ________ strategy. A. cost leadership B. functional C. stuck in the middle D. retrenchment E. focus

E. focus

A​ ________ is an assessment that defines jobs and the behaviors necessary to perform them. A. performance appraisal B. job specification C. position assessment D. job description E. job analysis

E. job analysis

According to the Boston Consulting Group​ (BCG) matrix, a question mark has​ ________ market share and​ ________ anticipated growth rate. A. intermediate; high B. high; high C. low; low D. high; low E. low; high

E. low; high

In​ a(n) ________​ organization, authority is centralized and rules are clearly specified. A. functional B. organic C. divisional D. matrix E. mechanistic

E. mechanistic

Social​ ________ is defined as a​ business's intention, beyond its legal and economic​ obligations, to do the​ "right thing" and act in ways that are good for society. A. screening B. obligation C. entrepreneurship D. responsiveness E. responsibility

E. responsibility

After meeting with the general manager of a large automotive dealership and being apprised of the​ dealership's goals for growth and revenue during the coming fiscal​ year, Jon, the sales​ manager, establishes the overall sales goals for the​ organization, including sales quotas for each of his salespeople. This is an example of​ ________. A. a strategic plan B. directional plans C. bottom-up goal-setting D. management by objectives​ (MBO) E. traditional​ goal-setting

E. traditional​ goal-setting

In terms of an​ internal/external analysis, the use of obsolete technology in an outdated facility would be considered​ a(n) ________. A. threat B. opportunity C. resource D. strength E. weakness

E. weakness

In terms of how many employees a manager can effectively and efficiently​ manage, the trend in recent years has been toward​ ________. A. higher formalization of jobs B. less employee empowerment C. more centralization D. increased work specialization E. wider spans of control

E. wider spans of control

​A(n) ________ plan is designed to be used when the same situation occurs​ repeatedly, whereas a​ ________ plan is intended to meet the needs of a unique situation. A. operational; strategic B. ​specific; directional C. ​strategic; operational D. long-term; short-term E. ​standing; single-use

E. ​standing; single-use

​High-performance work practices include all of the following EXCEPT​ ________. A. extensive employee involvement B. performance-based compensation C. flexible job assignments D. ​self-managed teams E. centralized decision making

centralized decision making

When Walmart gathers information about what Target is doing so as to be more​ proactive, Walmart is engaged in​ ________. A. a SWOT analysis B. management by objectives​ (MBO) C. strategic planning D. competitor intelligence E. environmental analysis

. competitor intelligence

Which of the following is true concerning the​ planning-performance relationship? Question content area bottom Part 1 A. At least four years of formal planning is required before it begins to affect performance. B. The external environment seldom impacts the effectiveness of planning. C. The amount of planning that is done is highly positively correlated with high performance. D. Formal planning is seldom associated with higher profits. E. In studies where formal planning​ didn't lead to higher​ performance, poor leadership was the culprit.

A. At least four years of formal planning is required before it begins to affect performance.

A manufacturer of luxury handbags and luggage does not hire any permanent employees in its distribution facilities. Workers are hired as temporary​ workers, subject to demand for their services. The company pays no Social​ Security, Medicare, or unemployment insurance taxes on these employees. Which term best describes this work​ arrangement? A. Contingent workers B. Telecommuters C. A compressed work week D. Matrix workers E. Flextime workers

A. Contingent workers

When the CEO of the ACE Company is developing strategic​ flexibility, she is most likely to do which of the​ following? A. Encourage employees to be open about disclosing and sharing negative information B. Limit alternatives when making strategic decisions C. Avoid wasting resources monitoring and measuring results if strategies are working D. Solicit new ideas and perspective exclusively from those inside the organization E. Assign resources specifically to avoid moving them

A. Encourage employees to be open about disclosing and sharing negative information

Darma, a​ 56-year-old female, believes she has a cause of action against her employer because she is being paid less than a male worker who performs the same work. Which law or ruling is most applicable to this​ scenario? A. Equal Pay Act B. Title VII of the Civil Rights Act C. Age Discrimination in Employment Act D. Consolidated Omnibus Reconciliation Act E. Lilly Ledbetter Fair Pay Act

A. Equal Pay Act

Which of the following products would likely be produced using process​ production? A. Gasoline B. Laptop computers C. Custom-made outdoor furniture D. Gourmet cupcakes E. Refrigerators

A. Gasoline

Which of the following statements is true concerning planning in dynamic​ environments? A. In an uncertain​ environment, managers should develop plans that are​ specific, but flexible. B. It is important for managers to be rigid in the implementation of their plans. C. Dynamic market conditions should not allow the​ organization's destination to change. D. In a dynamic​ environment, plans should be set in stone to keep managers on track. E. Organizations seldom experience dynamic environments.

A. In an uncertain​ environment, managers should develop plans that are​ specific, but flexible.

_______ are documents that outline how objectives will be​ met; _______ are desired outcomes or targets. A. Plans; goals B. Goals; plans C. Objectives; goals D. Operational​ plans; strategic plans E. Specific​ plans; directional plans

A. Plans; goals

Which of the following is LEAST likely to be a valid reason for a company to be socially​ responsible? A. Pursuing social goals dilutes the​ business's primary purpose of economic productivity. B. Public opinion now supports businesses pursuing both economic and social goals. C. Socially responsible companies tend to have more secure​ long-term profits. D. Businesses can create a favorable public image by pursuing social goals. E. Social responsibility will improve a​ business's stock price in the long run.

A. Pursuing social goals dilutes the​ business's primary purpose of economic productivity.

You choose not to get drunk at a party because you know your friends will think less of you and that would make you feel badly about yourself. What stage of moral development does this​ represent? A. Stage 3 B. Stage 4 C. Stage 1 D. Stage 2 E. Stage 6

A. Stage 3

The nondiscrimination policy of a university is an example of which type of​ plan? A. Standing plan B. Single-use plan C. Strategic plan D. Directional plan E. Operational plan

A. Standing plan

In which of the steps of the process of addressing ethical dilemmas should an employee identify​ personal, organizational, and external factors important in the​ decision? A. Step 3 B. Step 1 C. Step 5 D. Step 2 E. Step 4

A. Step 3

When Jason applied for a job as a heating and air conditioning​ technician, he was given a malfunctioning compressor and was asked to diagnose the problem. What type of selection tool does this​ represent? A. Work sampling B. Interview C. Assessment center D. Personality test E. Application form

A. Work sampling

Emerson Enterprises has made a decision to close its manufacturing facility in​ LaVerna, Alabama, and move operations to Mexico to take advantage of lower labor costs. Which law or ruling is most applicable to this​ scenario? A. Worker Adjustment and Retraining Notification Act B. Vocational Rehabilitation Act C. Title VII of the Civil Rights Act D. Occupational Safety and Health Act E. Consolidated Omnibus Reconciliation Act

A. Worker Adjustment and Retraining Notification Act

Some plans apply to the entire​ organization, whereas other plans encompass only a functional area. This illustrates how plans differ in terms of their​ ________. A. breadth B. time frame C. applicability D. specificity E. frequency of use

A. breadth

The president of​ Adam's company rules with an iron fist. All decisions must first be approved by the​ president, regardless of how small or insignificant they are. This suggests that there is a high degree of​ ________ within the company. A. centralization B. work specialization C. departmentalization D. formalization E. decentralization

A. centralization

An organization that grows using​ ________ expands by focusing on its primary line of business and increasing the number of products offered or markets served in its primary business. A. concentration B. horizontal integration C. vertical integration D. a stability strategy E. a renewal strategy

A. concentration

A job​ ________ describes the​ content, environment, and conditions of​ employment, whereas a job​ ________ states the minimum qualifications a person must possess to successfully perform the job. Question content area bottom Part 1 A. description; specification B. specification; description C. analysis; specification D. specification; analysis E. analysis; description

A. description; specification

The​ ________ for a human resources manager indicates that the individual must have a minimum of 5 years of experience in human​ resources, experience supervising and managing a professional​ staff, a​ bachelor's degree in human resources or​ management, proficiency in organizational​ development, and familiarity with HRIS and Microsoft Office. A. job specification B. performance appraisal C. job description D. job analysis E. graphic rating scale

A. job specification

A textile mill has separate departments for​ spinning, weaving,​ dying, and printing. The outputs of one department become the inputs for the next department. This describes departmentalization based upon​ ________. A. process B. customer C. product D. division E. geography

A. process

HD Consulting is very involved in the local community. The firm sponsors a fundraiser to help the local humane​ shelter, and top managers donate a considerable amount of time as corporate​ mentors, helping new entrepreneurs get started so they can provide jobs in the community. As a​ result, HD has low employee​ turnover, loyal​ customers, and increasing revenue. This is an example of how social​ ________ can benefit a company in the long run. A. responsibility B. obligation C. screening D. activism E. entrepreneurship

A. responsibility

JMY Technologies has experienced declining performance for the past six months.​ Top-level managers have determined that the problems are minor in nature and that a​ short-run renewal strategy is most appropriate. In order to stabilize​ operations, JMY will most likely implement a​ ________ strategy. A. retrenchment B. stability C. growth D. turnaround E. diversification

A. retrenchment

The Appleseed Fund​ (APPLX) is a mutual fund that avoids companies from the​ tobacco, alcohol,​ pornography, gambling, and weapons industry. It would appear that this fund has used social​ ________ in determining the companies in which it invests. A. screening B. activism C. realism D. entrepreneurship E. obligation

A. screening

Johnson Brothers Manufacturing believes​ that, although making a profit is​ important, it also has an obligation to its​ customers, employees,​ suppliers, and society as a whole. This demonstrates the​ ________ view of social responsibility. A. socioeconomic B. classical C. fiscal D. humanitarian E. philanthropic

A. socioeconomic

One of GTO​ Industries' key suppliers is in the midst of a labor dispute and workers have gone on strike. In terms of an​ internal/external analysis, this would be an example of​ a(n) ________. A. threat B. weakness C. strength D. opportunity E. resource

A. threat

A group of nominated or elected employees who must be consulted when management makes decisions involving personnel is known as a​ ________. A. work council B. worker coalition C. board representative D. personnel alliance E. labor union

A. work council