GHRM Chapter Five
Which Web site is increasingly serving as a recruitment source for passive job candidates?
What mathematical process do employers use to forecast availability of internal job candidates that shows the probabilities that feeder positions in a chain will be filled?
Markov analysis
Employment planning should be an integral part of a firm's strategic and HR planning process.
True
Which of the following would be the best option for a business that needs to attract local applicants for hourly jobs?
walk-ins
Which of the following is the primary disadvantage for employers who use private employment agencies to fill positions?
Applicant screening may not be thorough.
A Markov analysis is primarily used to ________.
forecast the availability of internal job candidates
One type of workers is ________, who do all or most of their work remotely, often from home, using information technology.
telecommuters
Approximately what percentage of new college graduates are hired to fill externally filled jobs that require a college degree?
38%
The fastest growing labor force segment in the United States over the next few years will be those from ________ years old.
45-64
Newton Building Supplies hopes to generate an extra $4 million in sales next year. A salesperson traditionally generates $800,000 in sales each year. Using ratio analysis, how many new salespeople should Newton hire?
5
What is an advantage of using employee referral campaigns?
Applicants have received realistic job previews.
Marie Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Marie realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company's goals for the future and improve employee retention rates. Which of the following, if true, best supports the argument that Marie should implement a computerized skills inventory database?
Barnum executives would like to transfer the firm's most qualified employees to the new hotels to fill supervisory positions.
Marie Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Marie realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company's goals for the future and improve employee retention rates. Which of the following, if true, most likely undermines Marie's decision to fill top positions with inside candidates?
Barnum needs to head in a different direction with innovative ideas if it is to remain competitive with other hotel chains.
_______ are special employment agencies retained by employers to seek out top management talent for their clients.
Executive recruiters
According to EEO law, it is legal to ask job applicants if they have ever received workers' compensation.
False
According to U.S. court ruling, it is always illegal to recruit applicants with gender-specific ads, but using word-of-mouth to spread information about job opportunities is legal in all situations.
False
An in-house temporary employee is a highly skilled worker, such as an engineer or software designer, who is supplied for long-term projects under contract from an outside technical services firm.
False
Due to EEO laws, firms are only allowed to use contingency workers for clerical or maintenance positions; managerial staff must consist of full-time employees of the firm.
False
In most cases, it is more cost effective for firms to hire contingent workers through a temp agency than to hire comparable permanent employees.
False
In most cases, job applicants view concise job advertisements as more attractive and credible than lengthy ads with too many details about a job.
False
Offshoring means having outside vendors supply services that a firm's own employees previously did in-house, while outsourcing means having overseas outside vendors provide services once performed in-house.
False
Older workers usually have higher absenteeism rates compared to younger workers due to illness.
False
The HR manager who recruits for a vacant job is typically the one who is responsible for supervising the performance of that position.
False
The dot-jobs domain is primarily used by HR managers for succession planning purposes.
False
The fees associated with both retained and contingent executive recruiters are increasing as firms struggle to find qualified candidates.
False
Video résumés eliminate the possibility of applicants claiming discrimination in a firm's hiring practices.
False
When firms prove that they will use the information on job application forms as a predictor of job performance, they are allowed under EEO laws to request information regarding an applicant's age and marital status.
False
When it refers to filling jobs like that of a maintenance clerk, personnel planning is called succession planning.
False
Which of the following has improved the ability of executive recruiters to find potential candidates?
Internet databases
Which of the following is most likely a true statement about mandatory alternative dispute resolution agreements?
Judicial appeals and reconsideration are available if legal errors occur.
The ________ run by the U.S. Department of Labor enables public employment agency counselors to advise applicants about local and national job openings.
National Job Bank
Marie Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Marie realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company's goals for the future and improve employee retention rates. Which of the following, if true, best supports the argument that a scatter plot is the most appropriate tool for Marie to use in estimating future personnel needs?
The size of the two new Barnum hotels will be similar to the chain's other hotels.
A question on an employment application form that requests the dates of attendance and graduation from various schools may be illegal as it could reflect an applicant's age.
True
A scatter plot is a graphical method used to help identify the relationship between two variables.
True
According to most employment laws, employees of temporary staffing firms that are working in an employer's workplace are considered workers of both the temporary agency and the employer.
True
Every state has a public, state-run employment service agency.
True
Firms can predict job performance and employee tenure by analyzing job application information, such as travel experience and education level.
True
Firms can reduce potential problems associated with rehiring former employees by crediting them with the years of service they had accumulated before they left.
True
It is illegal for employers to conspire not to hire each other's employees.
True
Many firms use temporary hiring as a way to give prospective employees a trial run before hiring them as full-time workers.
True
Personnel planning requires an estimation of personnel needs, the supply of inside candidates, and the likely supply of outside candidates.
True
Publicizing an open job to current employees through a firm's intranet or bulletin board is known as job posting.
True
Retained executive recruiters are paid whether or not they eventually fill the client's vacant position.
True
The U.S. Department of Labor maintains a nationwide computerized job bank called the National Job Bank.
True
The assumption shared by both trend analysis and ratio analysis is that productivity remains about the same from year to year.
True
To prevent the appearance of discriminatory hiring practices, firms are advised to avoid asking job applicants on an application form whether they own or rent a house.
True
When making personnel plans, a manager primarily needs to focus on the firm's personnel needs, the supply of inside candidates, and the estimated supply of outside candidates.
True
Marie Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain. Barnum intends to open two new hotels within the next three years and will have many job positions to fill. Historically, employee turnover is high at Barnum as employees remain with the company for one or two years before quitting. Marie realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company's goals for the future and improve employee retention rates. All of the following questions are relevant to Marie's decision to fill top positions at the new hotels with internal candidates EXCEPT:
What percentage of employers in the service industry use succession planning?
_______ is the process of deciding what positions the firm will have to fill and how to fill them.
Workforce planning
Which of the following terms refers to the use of nontraditional recruitment sources?
alternative staffing
Jessica Garza is a manager at a large retail store. Currently, Jessica has four temporary workers under her supervision that a local staffing agency has provided. In which of the following tasks related to the temporary workers should Jessica become directly involved?
answering task-related questions
What is the primary purpose of an applicant tracking system?
assisting employers in attracting, screening, and managing applicants
Which of the following is a primary goal of college recruiters?
attracting good candidates
All of the following are common concerns that have been expressed to researchers by temporary employees EXCEPT ________.
being in compliance with equal employment laws
Dixon Industries wants to engage in predictive workforce monitoring. As the HR manager at Dixon, you should most likely ________.
continuously monitor workforce planning issues
What is the first step in the recruitment and selection process?
deciding what positions to fill
Recruiting is necessary to ________.
develop an applicant pool
All of the following are methods used by firms to develop high-potential candidates for future positions EXCEPT ________.
developing skills
Bob needs to find and attract applicants to his company's open positions, which is known as ________.
employee recruiting
Finding or attracting applicants for an employer's open positions is known as ________.
employee recruiting
Which of the following is typically responsible for paying the fees charged by a private employment agency when an applicant is placed in a job?
employers
Pamlico River Productions is seeking a top-level manager to oversee its finance division. Qualified candidates can be difficult to find, so the business would most likely benefit from using a(n) ________ to recruit potential candidates.
executive recruiter
Counselors in state-run employment agencies conduct all of the following activities EXCEPT ________.
filing employer tax reports
An employer will most likely use a private employment agency in order to ________.
fill a specific job opening quickly
What is the typical compensation structure for on-demand recruiting services?
hourly rate
Succession planning requires making forecasts of in three steps: ________, develop inside candidates, assess and choose those who will fill the key position.
identify key needs
What is the first step in succession planning?
identifying and analyzing key position needs
When constructing a job advertisement, all of the following are aspects of the AIDA guide EXCEPT ________.
implying long-term benefits
All of the following are characteristics of a job posting EXCEPT ________.
indicating the preferred number of applicants
A recruiting yield pyramid is the historical arithmetic relationship between all of the following EXCEPT ________.
internal and external candidates
Which of the following is NOT a tool used by firms to recruit outside candidates?
intranet job
Which of the following is information that should NOT be requested on application forms?
marital status
A small software firm is seeking several permanent employees with experience in the semiconductor industry and advanced degrees in computer science. The firm is a small one and cannot afford to pay a traditional recruiting firm a fee of 30% per each hire's salary. Instead, this firm should consider using a(n) ________.
on-demand recruiting service
Which of the following is a service that provides short-term specialized recruiting to support specific projects without the expense of retaining traditional search firms?
on-demand recruiting services
Smith Industries is thinking of having another company take care of its benefits management. This is called:
outsourcing
A trend analysis is limited in its usefulness because it ________.
overlooks the potential for changes in skills needed
Marcus, an HR manager for Samsung, must decide what positions the firm should fill in the next six months, which means Marcus is currently working on ________.
personnel planning
Which of the following refers to company records showing present performance and promotability of inside candidates for a firm's top positions?
personnel replacement charts
Which of the following is the primary disadvantage of using internal sources of candidates to fill vacant positions in a firm?
potential to lose employees who aren't promoted
Workforce planning often involves paying continuous attention to workforce planning issues which is called:
predictive workforce monitoring
When using either a trend analysis or a ratio analysis, it is assumed that ________ will remain the same.
productivity levels
Newton Manufacturing is using a private employment agency to recruit individuals for management positions. As the HR manager at Newton, you need to ensure that applicants are screened properly, so you should ________.
provide the agency with an accurate job description
Which of the following contains data regarding employees' education, career development, and special skills and is used by managers when selecting inside candidates for promotion?
qualifications inventories
Which of the following determines future staff needs by using ratios between a causal factor and the number of employees required?
ratio analysis
Qualifications inventories can be tracked and maintained by using all of the following EXCEPT a ________.
ratio analysis matrix
A ________ is used to calculate the number of applicants a firm must generate to hire the required number of new employees.
recruiting yield pyramid
A ________ is a graphical method used to help identify how two variables are related.
scatter plot
Which of the following motivates most employees over 65 to work?
schedule flexibility
Which of the following terms refers to the background investigations, tests, and physical exams that firms use to identify viable candidates for a job?
selection tools
In regards to on-campus recruiting, which of the following is most likely to help sell the employer to the interviewee?
sincerity of the recruiter
When managers need to determine which current employees are available for promotion or transfer, they will most likely use ________.
skills inventories
Which of the following factors plays the greatest role in determining the best medium for a job advertisement?
skills needed for the job
A firm's ________ should guide employment planning and determine the types of skills and competencies the firm needs.
strategic business planning
The ongoing process of systematically identifying, assessing, and developing organizational leadership to enhance performance is known as ________.
succession planning
The process of deciding how to fill executive positions at a firm is known as ________.
succession planning
Pablo wants to figure out likely future employment needs for Slate Industries by examining past organizational employment needs of the company. This is an example of:
trend analysis
Which of the following terms refers to studying a firm's past employment needs over a period of years to predict future needs?
trend analysis
Smith Industries has set a goal of recruiting minority applicants. Which of the following methods is LEAST likely to be successful for Smith Industries?
utilizing executive recruiters
Which of the following best explains why firms are using temporary workers more frequently?
weak economic confidence among employers
Kate works as a nurse on temporary assignment for hospitals throughout the region on an as- needed basis. Kate is most likely ________.
working as a contingent worker