Habit 5 Worksheet
taking time to listen without judging and without giving advice
"People don't care how much you know until they know how much you care." How does the book say to show you care?
listen, flexible, and trust
The text states that if parents feel you understand them they'll be more willing to _____ to you, they'll be more _____ and they'll _____ you more.
when you're talking about an important or sensitive issue
What is the appropriate time to use mirroring as a communications skill?
listening
What is the basic communication problem in both examples?
speaking in public
What is the greatest fear most people have?
53
What percent of communication is body language?
7
What percent of communication is contained in the words we use?
40
What percent of communication is in the tone or feeling of what is said?
judging, advising, and probing
What three ways does the author say a person could respond when he is listening from his own point of view?
start emotions before someones ready to share
When does probing occur?
the world
Whose needs is this poem talking about?
feedback
Giving ______ is an important part of seeking to be understood.
repeat back in your own words what the other person is saying and feeling
What does mirroring mean?
understood
What does the author say is the deepest need of the human heart?
see the world as they see it
What does the term "stand in their shoes" mean?
seek first to understand, then to be understood
What is Habit 5?
they'll eat your heart out
According to the author, why is it important to express your feelings?
if you use you they will feel attacked
According to the book, why is it important to give feedback in terms of "I" instead of "you"?
mimicking - you repeat what they say mirroring - same idea
How is mirroring different from mimicking?
listening and friend
If you want to improve your relationship with Mom or Dad, try _____ to them, just like you would a _____.
spacing out, pretend listening, selective listening, word listening, and self-centered listening
List the five poor listening styles.
confident, coolness, genuine, spontaneous, kind, encouraged, sensitive, and giving
List the personal traits that the poem says are needed by the person asking for help.
gain a greater respect for them and take time to understand and listen to your parent
List the two things that the author says will happen if you take the time to understand and listen to your parents.
judged and heard
People don't want to be _____ , they want to be ______.
love and understanding
People will open up to you ("expose their soft middles") when they feel genuine ____ and ____.
consideration and courage
Seeking to be understood requires _____________.
not saying
To hear what other people are really saying, you need to listen to what they are _____ _____.
listen
To understand someone you must _____ to them.
listening, reading, writing, and speaking
What are the four primary forms of communication?
listen with your eyes, heart, and ears, stand in their shoes, and practice mirroring
What are the three steps listed for genuine listening?
they treated her the same
What did the three college roommates do to help the anorexic girl?
listen more than you talk
What do you think the message is behind the saying "You have two ears and one mouth - use them accordingly?"
"yeah" and "uh-huh"
What does "pretend listening" mean?
listen and answer
What does "seek first to understand, then to be understood" mean?
pay attention to the only part that interests us
What does "selective listening" mean?
when we see everything from our own point of view
What does "self-centered" mean?
mind in another place
What does "spacing out" mean?
only listen to the words not body language
What does "word listening" mean?
interogated
What is another term that could be used for probing?
