Health Com reading quiz

Assigned to a team with students from a variety of other health care disciplines, Paulo reflects on how much they have all learned by sharing perspectives. This activity suggests that Paulo is part of a(n) ____________ program.

interprofessional education

According to your book, all of the following are common reasons for not telling the family about a medical mistake except. Which is NOT a reason commonly given? a. "It didn't make a difference. The patient would have died anyway." b. "The family will just feel worse if they know." c. "I don't subscribe to medical malpractice insurance." d. "No permanent harm was done."

"I don't subscribe to medical malpractice insurance."

In the Willie King story described in your book, a Tampa surgeon amputated the wrong leg because: a. The leg was listed incorrectly on the surgery schedule and draped for surgery before the doctor entered the operating room. b. The patient was confused and indicated the wrong leg to the health care team. c. The doctor refused to believe what the nurses were telling him. d. The doctor read the chart wrong. Feedback

The leg was listed incorrectly on the surgery schedule and draped for surgery before the doctor entered the operating room.

Your friend Jamal is a medical student and regularly uses medical apps for tasks such as researching medication side effects and looking up medical terms. You ask Jamal if he also uses medical apps when he is with patients. If he is like the majority of the medical students you read about in the text, his answer will most closely resemble which of the following statements? Select one: a."Yes, because I think my patients feel reassured when I use apps to confirm their diagnoses." b."Yes, because I believe using medical apps makes me appear more competent in front of patients." c."No, because I worry that using medical apps could make me appear less engaged." d."No, because I'm concerned patients might decide to self-diagnose using health apps in the future instead of seeking medical care from a professional." Feedback

"No, because I worry that using medical apps could make me appear less engaged."

You engage a client in a motivational interviewing session to talk about his desire to be more physically active. So far, he hasn't been successful at incorporating regular workouts into his schedule. Following the tenets of motivational interviewing, you might say all of the following EXCEPT: a. "Why don't you team up with a workout partner? That always works for me." b. "What are the advantages of not working out more often?" c. "What do you think it would take to move a little closer to your goal?" d. "On a scale of 1 to 10, how important is working out to you?" Feedback

"Why don't you team up with a workout partner? That always works for me."

In the "Blowing the Whistle on an Impaired Physician" case study, the clinic manager reports the physician to authorities after: a. The local pharmacy reports suspicious prescriptions for narcotics. b. The physician refuses to admit that the effects of a recent stroke have made him incapable of performing surgery. c. The doctor physically threatens a patient. d. The doctor shows up drunk to perform surgery. Feedback

The local pharmacy reports suspicious prescriptions for narcotics.

When a patient introduces a medical concern in the last few moments of a medical encounter, it is called: a. A doorknob disclosure b. Patronization c. Blocking d. A transgression

A doorknob disclosure

As a consumer, you subscribe to a health plan with relatively low premiums but a very high catastrophic cap. You are expected to pay for most services out of your own pocket and are rewarded with tax breaks for saving money to pay for your own care. Your plan is best described as: Select one: a.A health maintenance organization b.Indemnity insurance c.A preferred provider organization d.A high-deductible health plan

A high-deductible health plan

Mr. Johnson is angry that he was not discharged from the hospital sooner, and he takes it out on the health educator who comes to prepare him for home care. When a patient or care provider steps over the line, as in delivering insults and making inappropriate expressions of anger, this is best described as: a. Boundary spanning b. A transgression c. Disenfranchisement d. Antidecorous

A transgression

After watching a recent news item about whether to keep individuals in a persistent vegetative state on life support or not, you feel strongly that you would like to specify what care you would want in a similar circumstance. A document that specifies this is called a(n): Select one: a.Personal medical edict b.Protocol forecast for personal care c.Advance-care directive d. Personal decree of care directives

Advance-care directive

One provision of the Affordable Care Act is an individual mandate, which means that: a. People who are age 65 and older must register 2 years in advance to qualify for federally funded health insurance plans. b. People are given the freedom to have home health care rather than be admitted to hospitals. c. People are required to have their children immunized by age 5. d. All citizens, with a few exceptions, must maintain health insurance coverage.

All citizens, with a few exceptions, must maintain health insurance coverage.

Although text-based health interventions, such as Text2Quit, are popular with patients, some health professionals are hesitant to text their patients. Some of the reasons professionals are reluctant to text include: Select one: a.Data privacy concerns b.Blurring professional boundaries c.Questions regarding compensation for mHealth services d.All of the above

All of the above

The nursing shortage is expected to escalate as nurses in the baby boomer generation retire. What else has contributed to the shortage? Select one: a.Women are pursuing a wider range of careers than in generations past. b.An aging population has increased the demand for health care services in the United States. c.Many people who are trained as nurses are not employed as nurses d.All of these are true.

All of these are true.

In the United States, people of color tend to have poorer health than other people. This is because people of color: Select one: a.Are likely to experience the health-eroding effects of discrimination b.Are overly trusting when it comes to following the advice of professional care providers c.Are genetically predisposed to be unhealthy d.Tend to be older, on average, than European Americans

Are likely to experience the health-eroding effects of discrimination

You see the message "secret formula" on an online advertisement for a weight-reduction product. How should you interpret such a message? Select one: a.Use the product with caution until you know that it is safe. b.Avoid the product. Only con artists use such language. c.Respect that manufacturers must keep product details secret to discourage competitors from duplicating them. d.Recognize that this is a product in the first phase of testing by the Food and Drug Administration.

Avoid the product. Only con artists use such language.

Your employer recently surveyed patients to see how often they follow medical advice. The results were discouragingly low. According to your book, all of the following are common reasons for low cooperation rates EXCEPT: Select one: a.Patients may disagree with the diagnosis. b.The advice may be difficult or impossible for the patient to follow. c.Based on elaboration likelihood model, patients may ignore medical advice because they have minimal commitment to elaboration. d.Patients may perceive that they do not need the treatment or that the treatment has already worked.

Based on elaboration likelihood model, patients may ignore medical advice because they have minimal commitment to elaboration.

You see a woman with a physical disability who appears to be having trouble getting into her vehicle. What should you do? Select one: a.Be patient. She may not be quick, but she is probably capable. b.Reach over and lift her into the vehicle. c.Ask if she would like help, and if she says no, help her anyway. d.Call the authorities immediately. Feedback

Be patient. She may not be quick, but she is probably capable.

"We can find out what is wrong with this patient by doing some blood tests." The idea that health is a physical phenomenon that can be explained and treated through physical means is consistent with which model? a. Paternalistic b. Biopsychosocial c. Biomedical d. Sociocultural

Biomedical

A nurse's aide who asks, "How does this condition affect your relationships and home life?" is behaving in line with the assumptions of which medical model? a. Biopsychosocial model b. Mechano model c. Social relevance theory d. Biomedical model

Biopsychosocial model

As administrator of a medical center that is part of an HMO, your annual budget is based mostly on how many people subscribe to the HMO since their contributions will be the same no matter how much care they need. This reflects: Select one: a.Capitation b.Fee for service c.Indemnity payments d.Deductibles

Capitation

Mrs. Pace speaks very quietly and slowly. You notice that people who enter her room lower their voices as well. The idea that we tend to match the communication patterns of people around us is called: Select one: a.Communication accommodation theory b.Social equilibrium theory c.The matching hypothesis d.Patterned response theory

Communication accommodation theory

At a recent staff meeting, the director of the Centerville Diagnostic Imaging Center told the staff, "Our clients hate to waste time in a waiting room, and they may go to another center if we don't provide prompt service." This reflects which approach? Select one: a.Harmony approach b.Consumerism approach c.Paternalistic approach d.Partnership approach

Consumerism approach

According to your book, which of the following is NOT part of a good organizational crisis management plan? Select one: a.Develop a crisis management in in advance. b.Develop good relationships with media professionals. c.Designate about half a dozen people to speak on behalf of the organization. d. Educate people about how to handle a crisis.

Designate about half a dozen people to speak on behalf of the organization.

You have learned that, while it is important to understand how your patients feel, you can easily burn out if you allow yourself to feel everything they feel. Which of the following best describes a sense of caring without becoming emotionally involved yourself? a. Separation anxiety b. Remote affect c. Detached concern d. Emotional contagion

Detached concern

When Tara was on crutches, her friends did her shopping for her. Performing tasks of this nature to help another person is called: Select one: a.Informational support b.Emotional support c.Nurturing support d.Instrumental support

Instrumental support

Which of the following reduces costly oversights and duplications, helps people see the larger picture, and stimulates communication? a. Vertical hierarchies b. Bureaucracies c. Interprofessional teamwork d. Rational-legal authority

Interprofessional teamwork

Daniel sought a medical team who would listen to his ideas and treat him as an active participant in his own care. His ideas are consistent with: a. The model of collaborative interpretation b. The health belief model c. The elaboration likelihood model d. The cognitive two-step flow process Feedback

The model of collaborative interpretation

Lucinda was relieved when the nurse practitioner came in with a smile, introduced herself, and seemed eager to hear more about Lucinda's life and concerns. She thought to herself, "This is a person I can trust to care about me, to avoid judging me, and to offer the expertise I need to get better." As a result, Lucinda told the nurse practitioner about a frightening health concern she hadn't shared with anyone else. This episode is a good example of the: a. Elaboration Likelihood Model b. Coordinated Disclosure Approach c. Adaptive Structuration Theory d. Disclosure Decision-Making Model

Disclosure Decision-Making Model

Which of the following best represents information in your textbook concerning patients' cooperation with treatment advice? a. Most patients are in denial about the causes of their illnesses. b. Medical compliance is the biggest issue inflating health care expenditures in the United States today. c. Patients who do not follow treatment advice deserve whatever happens to them. d. Effective care providers ask patients' feedback about diagnosis and treatment advice.

Effective care providers ask patients' feedback about diagnosis and treatment advice.

You work with a woman who has just been diagnosed with skin cancer. Although her prognosis is good, she seems to spend most of her energy thinking about what she might have done differently to prevent this condition. You try to help her accept what she cannot change and work toward healthier outcomes in the future. The aspect of coping that involves acceptance is called Select one: a.Emotional adjustment b.The outcome tolerance model c.Coping equivocality process d.Instrumental social support

Emotional adjustment

People who watch a lot of medical dramas are less inclined to believe that luck and chance decide the state of their health. Select one: a.True b.False

False

What view of health is most consistent with the perspective taken by the World Health Organization? Select one: a.Health as organic b.Health as stigmata c.Health as harmony d.Health as evidence-based

Health as harmony

Which of the following best describes health as defined by the World Health Organization? a. Healthy is the opposite of sick. b. Health is an unobtainable condition of nearly perfect physical functioning. c. If you do not have a disease or injury, you are healthy. d. Health is a state of physical, mental, and social well-being.

Health is a state of physical, mental, and social well-being.

You have been inspired by your professors' compassion when it comes to sharing bad news with patients and their families. In addition to what you learn in the classroom, you have picked up many of their techniques. This is a good example of the: a. Hidden curriculum b. Psychometric effect c. Oppositional exemplification approach d. Prototypical delivery method

Hidden curriculum

One reason many health care providers reject eHealth initiatives, like electronic medical records, is because they are hard to use. Scholars recommend something called "participatory design" to help combat usability problems. Which of the following options best describes participatory design? Select one: a.Asking for users' opinions after an initiative has gone to market b.Soliciting users' evaluation and feedback during beta testing c.Involving users from product conception to completion d. Asking for users' opinions during and after product installation

Involving users from product conception to completion

Which of the following is NOT a main advantage of telemedicine? Select one: a.It allows greater privacy for patient records. b.It allows people in understaffed areas to receive medical attention. c.It allows people to become better informed about health matters. d.It can cut down on travel time for patients and caregivers.

It allows greater privacy for patient records.

Which of the following is true of today's United States health care industry? Select one: a.It employs approximately 18 million people. b.The number of health-related occupations is slowly increasing. c.Almost all jobs in the industry involve direct patient care. d.Health care reform has decreased demand for health care professionals. Feedback

It employs approximately 18 million people.

According to the text, why is knowledge about cultural differences insufficient for achieving cultural sensitivity in health care? Select one: a.It would take a long time to learn the details of every culture you will encounter. b.In the end, cultures do not differ very much from each other. c.It is impossible to know which cultural or social factors are the most relevant to a particular individual. Because people's physiology is much the same, culture doesn't have much impact on health.

It is impossible to know which cultural or social factors are the most relevant to a particular individual.

Juan feels it is a waste of time to exercise because people in his family typically develop heart disease even when they are physically fit. He reasons that he cannot change fate. Juan's attitude is best described in terms of: Select one: a.An internal locus of control b.The emotional muting effect c.Low health self-efficacy d. Social support

Low health self-efficacy

What is the significance of defining health communication as a process? a. A person can be healthy today but sick tomorrow. It's hard to predict. b. The best communicators follow set guidelines about what to say first, second, and so on. c. Meaning is interpreted in light of past and present experiences as well as expectations for the future. d. Because they are part of a process, communication episodes have clear beginnings and endings. Feedback

Meaning is interpreted in light of past and present experiences as well as expectations for the future.

On a trip to rural Mexico, you observe an interaction involving a curandero. You are struck by the similarities between the care provided by the curanderos in Mexico and shamans in Native-American communities. Both emphasize: Select one: a.Getting well quickly through vigorous activity b.Moral support, peace, and a sense of belonging c.Quick meetings during which the patient is expected to be silent and passive d.Spiritual ceremonies during which people often speak in tongues Feedback

Moral support, peace, and a sense of belonging

There is nothing really wrong with where you work. The pay is okay. People are treated fairly. The working conditions are fine. However, you don't feel motivated by the idea that you are accomplishing something important. Which theory addresses the idea that a Select one: a.Organizational processes theory b.The Theory of Motivational Causation c.The social identity hypothesis d.Motivation-hygiene theory

Motivation-hygiene theory

Which theory proposes that dissatisfaction at work arises from external factors such as pay, whereas our drive to succeed arises from internal factors such as people's desire to make a difference. Select one: a.Locus of satisfaction theory b.Model of workplace expectancy c.Altruistic motivation model d.Motivation-hygiene theory

Motivation-hygiene theory

A patient says, "I believe this all began when I lost my job. I was so depressed and bored, I started eating too much. Then my liver started acting up. At that point, I got really scared and decided I had better do something fast." Which of the following best describes the process of patients telling their stories? a. Narrative medicine b. Supernormal identity management c. The Principle of Compounded Interest d. Social exchange theory

Narrative medicine

Which of the following best describes the "A Long Goodbye to Grandmother" case study about one man's family caregiver experiences? Select one: a.Nicholas describes his family's frustration when medical professionals insisted on keeping his grandmother on life-support despite her wish to die peacefully. b.Nicholas describes the hardships but also the meaningful moments of having his grandmother in his home while she coped with Alzheimer's disease. c.Nicholas tells why he moved to another state to be near his dying grandmother and how he felt when she did not die as soon as expected. d.All of these are part of Nicholas's story.

Nicholas describes the hardships but also the meaningful moments of having his grandmother in his home while she coped with Alzheimer's disease.

All of the following statements are related to intersectionality theory EXCEPT: Select one: a.Overall, social identity is the sum total of an individual's multiple identities. b.One's social position is influenced by an intersection of personal identity and sociocultural factors. c.It is not helpful to generalize about people on the basis of their gender or race. d.Individuals may be at an advantage or disadvantage as a result of the intersection of personal and social factors.

Overall, social identity is the sum total of an individual's multiple identities.

After Sabrina's surgery, her family insisted on doing everything for her. As a result, she recovered more slowly than people who were more active. The family provided too much assistance, which is also known as______________ . Select one: a.the cocoon effect b.Overhelping c.the elaboration likelihood model d.either A or C

Overhelping

As she walked out of the doctor's office, Maureen felt overwhelmed and confused. The doctor gave her so many details that her head was spinning. Providing more details than a person can accept or comprehend is called: Select one: a.The information integration quotient b.Social network overload c.The data surplus principle d.Overinforming

Overinforming

You are in charge of tracking how often and how thoroughly patients at the clinic where you work follow medical advice. Based on what you read in the text, what is average around the United States? Select one: a.Patients follow medical advice completely about 50% to 60% of the time. b.Well-educated patients are more likely to follow medical advice than undereducated patients. c.Patients follow medical advice except in rare circumstances. d.About 75% of patients follow medical advice, although they may not agree with it.

Patients follow medical advice completely about 50% to 60% of the time.

You are asked to review patient satisfaction research and make a presentation to your colleagues. Which of the following best describes the conclusions of research about patient satisfaction? Select one: a.Patients judge care providers on the following factors (in order of importance): technical skills, good bedside manner, high-tech facilities, clean waiting rooms and exam rooms. b.The keys to patients' satisfaction with their care providers are affordable prices, convenience, and visible results. c.Patients look for the Four C's: cooperation, consent, coercion, and competence. d.Patients more often judge care providers on how they communicate than on their technical skills. Feedback

Patients more often judge care providers on how they communicate than on their technical skills.

All of the following are required by informed consent laws EXCEPT: a. Patients must be informed that they can cease medical treatments if they wish. b. Patients must be deemed capable of understanding the information provided to them. c. Patients who consent to medical treatments waive their right to sue for malpractice. d. Patients must be informed about treatment risks, benefits, and options.

Patients who consent to medical treatments waive their right to sue for malpractice.

The empathic communication model reflects which common phenomenon? a. People must limit their empathic communication to avoid burnout. b. When patients are empathic communicators, their care providers are likely to be more empathic as well. c. People who are attracted to health careers are often at high risk for burnout because they care so much. d. People must limit their empathic communication to avoid burnout.

People who are attracted to health careers are often at high risk for burnout because they care so much.

Which of the following is most true based on research described in your textbook? a. Most doctors allow patients to talk for about 5 minutes and then the doctors take over. b. Physicians have traditionally done most of the talking in medical encounters. c. Patients usually talk more than doctors do. d. Physicians could use more training on how to limit patient's lengthy disclosures. Feedback

Physicians have traditionally done most of the talking in medical encounters.

Based on coverage in the text, which of the following is a valid concern about the increasing use of eHealth technology? Select one: a.Physicians will lose revenue because patients will not seek care except for emergencies. b.Physicians will make recommendations and provide advice to patients they have not examined. c.Physicians will lose prestige as years of expensive training and experience will no longer be necessary. d.Demand for physician assistants and nurse practitioners will decrease. Feedback

Physicians will make recommendations and provide advice to patients they have not examined.

People in Asian cultures have traditionally defined health in terms of energy balance and flow. ______ is their term for the central energy that defines all life. Select one: a.Qi b.Yin c.Yang d.Taebo

Qi

After a physical therapy session, Chuy can barely sleep because he is in so much pain. But rather than say something to his therapist, Chuy continues to go along with whatever instructions he is given. This is a good example of the: a. Communication anxiety theory b. Rhetoric of passivity c. Elasticity model of patient compliance d. Tyranny of the urgent

Rhetoric of passivity

According to the book, all of the following are components of burnout EXCEPT: a. Reduced sense of accomplishment b. Emotional exhaustion c. Sensory deprivation d. Depersonalization

Sensory deprivation

You have always enjoyed driving by Mercy Hospital. After all, you were born there, and so was your nephew, who just turned 2. Which theory proposes that we form enduring judgments about an organization based on an ongoing collection of experiences and perceptions? Select one: a.The commitment-trust theory of relationships b.The paradox of choice c.The attraction-repulsion theory of consumer behavior d.The golden distractor perspective Feedback

The commitment-trust theory of relationships

Since she has seldom been ill during her life, Michelle is frustrated when she develops a chronic health problem. She wishes care providers could just cure her and let get on with life as usual. Based on the theory of health as expanded consciousness, if Michelle is able to simply ignore the problem what is likely to happen? Select one: a.The outer, explicate order will be less affected by the underlying currents of the implicate order. b.She will lose a valuable opportunity to reflect on the underlying patterns in her life that have led to this situation. c.She may recover spontaneously because health crises arise mostly from our tendency to obsess about our health. d.Her consciousness will naturally develop in ways that help her body overcome the illness without medicine.

She will lose a valuable opportunity to reflect on the underlying patterns in her life that have led to this situation.

When a good friend of yours is diagnosed with arthritis, he doesn't want his friends at college to know. "People think of it as an old-person disease," he says. "I think my friends will look at me differently if they know I have it." He is experiencing a threat to his: Select one: a.Social identity b.Ego permeability c.Psychological reactance d.Rhetorical salvation

Social identity

Pablo is inspired more by a video game that features people and scenarios that are familiar to him than by a televised PSA featuring "rich kids" who don't know what his life is like. Which of the following reflects the idea that health is embedded in shared values, traditions, and rituals? a. Social relevance axiom b. Sociocultural perspective c. Biomedical model d. Mechano model

Sociocultural perspective

You love working with young people, but one of your greatest challenges is talking to children about their illnesses. Sometimes the facts are scary and overwhelming even for adults. When explaining illnesses to children you should keep all of the following in mind EXCEPT: Select one: a.Stick to scientific terminology. b.Talk about the illness as something normal and manageable. c.Let the child set the tone about how much they want to know. d.Allow the child to express themselves through words, art, or other means.

Stick to scientific terminology.

Throughout much of history, people with mental illnesses were imprisoned and considered dangerous. Social rejection of this type is known as: Select one: a.The social inequity theory b.Spiral of silence c.Stigma d.Therapeutic malfeasance

Stigma

The diagnostic center where you went for an MRI recently was beautifully decorated, but the staff was inattentive. The brochure promised next-day results, but you haven't heard anything for a week. In his book about reputational capital, Kevin Jackson would put this company in the category of: Select one: a.Transparency-minded b.Dual-dispositional c.Superficially image-based d.Appallingly capricious

Superficially image-based

"I will treat cancer the way I have treated all other challenges in my life. I will proceed with life as usual. I won't let this change me." According to Kathy Charmaz's stages of identity management, this is a common sentiment during which stage? Select one: a.Restored self b.Supernormal identity c.Contingent personal identity d.Salvaged self

Supernormal identity

Which of the following tips is recommended when communicating with people who have disabilities? Select one: a.Talk directly to the person, even if an interpreter or companion is present. b.Do not wait for them to ask for help, simply lend a hand. c.Speak loudly and slowly to them to make sure they understand. d.Be careful not to slip up and saying something such as "See you later" to a blind person.

Talk directly to the person, even if an interpreter or companion is present.

Because you realize that patients view and describe medical experiences within the ongoing stream of their life events, you listen patiently while Mr. Morris tells you about the last time someone drew blood from him, including the fact that his wife passed out during the experience. Mr. Morris's way of viewing and talking about medical concerns is best described as: Select one: a.The Therapeutic Voice b.The Voice of Lifeworld c.The Voice of Medicine d.The Vocabulary of the Untrained

The Voice of Lifeworld

The "starving artist" syndrome describes people who don't make a lot of money but feel fulfilled by their jobs because of the work they Select one: a.Hoy-Tarter Model of Shared Decision Making b.The motivation-hygiene theory c.Personal investment theory d.Social comparison theory Feedback

The motivation-hygiene theory

You are in charge of editing a brochure for teenagers about making responsible choices regarding sexual activity. Based on what you learned in the text, you ask the writers to change the wording of the sentence "Currently, about 500,000 HIV and AIDS victims in the United States do not even know they are infected" because: Select one: a.They are not actually victims until they know they are infected. b.The term victim is objectionable to many people. c.It is irresponsible to quote statistics in a brochure of this sort. d.The sentence is grammatically incorrect. Feedback

The term victim is objectionable to many people.

Information is sometimes helpful in reducing the uncertainty people feel concerning health issues. But too much information, or information provided when we are not ready for it, can be distressing. The idea that information serves to stabilize our world in some circumstances and to challenge that stability in others is called: Select one: a.The information integration quotient b.The theory of problematic integration c.Social network overload d.The data surplus principle

The theory of problematic integration

As a counselor, you have noticed that some people are not very interested in reading health information, but they are receptive when you share the information with them. Which theory includes the idea that we are more or less receptive to health information depending on how it is presented? Select one: a.Social judgment theory b.Theory of motivated information management c.Source homophily model d.Integrated model of information semiotics

Theory of motivated information management

Dr. Brown feels that the patient might be unable to cope with the news that she is dying. Traditionally, doctors were allowed to withhold information if they felt that disclosing it would make the situation worse. What is this called? a. Physician reticence b. The Safe Secret Rule c. Therapeutic privilege d. Medial modicum

Therapeutic privilege

Research shows that people are reluctant to tell their doctors they have researched their health condition online if: Select one: a.The information they found online is confusing. b.They aren't confident in their online information skills. c.They don't want to give the impression they are encroaching on the doctor's turf. d.They trust the information online more than they trust their doctors. Feedback

They don't want to give the impression they are encroaching on the doctor's turf.

You thought Ms. Patterson would not be upset to hear that her niece was in the hospital. But as you began to tell her, you could tell she was distraught, so you moved closer and gave her some time to react to the news. The principle of communication that says that communicators exert mutual influence on each other such that the way one behaves suggests how the other should behave is called: a. Relativity b. Transactional c. The Principle of Reactivity d. Codependence

Transactional

You were grief-stricken when you learned that your grandfather was terminally ill, but he comforted you by talking about the overarching meaning of his life. Which of the following describes perceiving a supra-meaning within a health episode? Select one: a.Passive acceptance theory b.Renovation phenomenon c.Lay caregiving d.Transcendent experience

Transcendent experience

Which of the following is recommended as a good way to deal with difficult patients? a. Speak very slowly and quietly. b. Treat complaints as opportunities. c. Have supervisors on hand so frontline personnel never have to deal with difficult patients. d. Ignore them. They will usually stop behaving badly if it doesn't attract attention. Feedback

Treat complaints as opportunities.

In media portrayals, people with disabilities are often portrayed as disadvantaged, as unhealthy victims, or as super crips who do everything able-bodied people can do but better. Select one: a.True b.False

True

Television portrayals tend to exaggerate the success of lifesaving measures such as CPR. Select one: a.True b.False

True

Your friend Lisa complains to you about her doctor's new online patient portal system. She says that the portal looks hard to navigate and there are no instructions explaining how to use it. She decides she isn't going to use it because it probably won't be very useful. She reasons she can do things like scheduling appointments by calling her doctor's office. Which theory best explains Lisa's decision to avoid using the patient portal? Select one: a.Health information acquisition model b.Unified theory of acceptance and use of technology c.Integrative model of online health information seeking d.Theory of motivated information management Feedback

Unified theory of acceptance and use of technology

A candidate on TV says that she favors "Medicare for all." This is another way of saying that she is in favor of: Select one: a.Higher premiums and lower deductibles b.Fee for service c.Preferred provider organizations d.Universal coverage based on a single-payer model

Universal coverage based on a single-payer model

Members of many Asian cultures believe life is defined by cyclical forces between two polar energies called: Select one: a.Fire and water b.Wind and air c.Yin and yang d.Harold and Bob

Yin and yang

The reflective negotiation model is characterized by which of the following: Select one: a.A commitment to being sensitive to cultural differences and self-awareness. b.A commitment to eliminating ambiguity and inquisitiveness so both parties feel comfortable. c.A commitment to suppressing any personal feelings or fears in order to avoid appearing judgmental. Feedback

a.A commitment to being sensitive to cultural differences and self-awareness.

In which stage of media literacy training do participants discuss their perceptions of media and of specific media messages? Select one: a.Analytic b.Construction c.Contemplation d.Deliberation

a.Analytic

The ___________ provided the basis for many theories to follow by proposing that we are motivated to seek information when something calls our attention to a concern, we don't feel well informed about it, and we think information will be helpful. Select one: a.health belief model b.health information acquisition model c.transitory information theory d.information balance perspective

health information acquisition model

Gaya Damhewage of the World Health Organization Department of Communication compares public health communication to a four-legged stool. Which of the following is NOT represented by a leg of the stool? Select one: a.Celebrity advocates who can effectively reassure the public. b.Mass media and social media professionals. c.Scientists who provide data and technical guidance. d.Professionals in health policy and resource management.

a.Celebrity advocates who can effectively reassure the public.

At one point, people thought that increasing the number of cable TV channels would offer greater diversity. Instead, many analysts now feel we are bombarded by even more messages promoting the same stereotypes. Which theory proposes that we are affected by the type and amount of messages we experience through mass media? Select one: a.Cultivation theory b.Standpoint theory c.Social exchange theory d.Social learning theory

a.Cultivation theory

People were highly critical of R. J. Reynolds's Joe Camel campaign because the spokesperson was designed to look like a cartoon character. When sales pitches resemble elements of prime-time programming, they are called: Select one: a.Entertainomercials b.Documercials c.Prosocial programming d.Adverdramas

a.Entertainomercials

Juanita does not speak English well, so she finds it difficult to research health issues or understand the written instructions her doctor gives her. Juanita has: Select one: a.Low health literacy b.Nonverbal immediacy c.Communication apprehension deficit d.Vocal deficiency

a.Low health literacy

Sexual objectification occurs when: Select one: a.People are treated as interchangeable. b.People are depicted as animals or things. c.A person is not seen as a whole and unique person with needs and desires of their own. d.All of the above

all of the above

Your best friend is worried about his four-year-old son's television viewing habits. Based on cultivation theory, you tell your friend: Select one: a.Children are at high risk if they watch a lot of TV. b.Children are at high risk if they don't have much real-life exposure to what they are watching. c.Children are at high risk if the messages they see on TV are consistent. d.All of the above

all of the above

You notice that your niece's favorite actor is shown on screen smoking a popular brand of cigarettes. You are aware that it is illegal for celebrities to appear in tobacco ads, but you wonder if the tobacco company is rewarding the actor or producer for promoting cigarette smoking in the movies. If so, this would be an illegal form of Select one: a.Social exchange theory b.Product placement c.Health belief bias d.Media backlash

b.Product placement

When advertisers make people feel embarrassed about normal body functions or characteristics, they are said to: Select one: a.Condone the human body b.Consecrate the human body c.Pathologize the human body d. Objectify the human body

c.Pathologize the human body

Often, the first step in coping is to determine what things cannot be changed, in which case you would strive for ______________ ______, and which things you can do something about, in which case you would strive for ________________________. Select one: a.empathy, lobbying b.emotional adjustment, problem-solving c.resignation, optimism d.social approval, stigma avoidance

emotional adjustment, problem-solving

According to the definition of health literacy in your book, a person who can read and write but cannot apply health-related information is considered to have health literacy challenges. Select one: a.True b. False

false

If you don't speak the patient's language fluently, it is usually better not to attempt the few words you think you know. You might say something offensive. Select one: a.True b.False

false

The AMA's Ask Me 3 program encourages patients to be sure they know the answers to these three questions: (1) Am I in good health?, (2) How can I maintain good health?, and (3) What am I doing that is unhealthy? Select one: a.True b.False

false

You have been asked to develop a new process for handling patient records. You'd like to convene a task force to design an ideal system. Based on the Hoy-Tarter Model of Shared Decision Making, you should seek out people who ___________________. Select one: a.oppose the change and people who are in favor of the change b.know a lot about patient records and people who know very little about patient records c.have a personal stake in the outcome and expertise on the topic d.are new to the organization as well as people who work outside the organization Feedback

have a personal stake in the outcome and expertise on the topic

The long-term character, conscience, and credibility of an organization define its: Select one: a.image b.backbone c.nucleus d.reputation

reputation

A patient of yours says that she is a proud member of the "I Survived Malaria" club. We adopt a ______________ identity when we simultaneously define an illness and our alignment toward it. Select one: a.symmetrical b.tertiary c.quasi-collaborative d.semantic

tertiary

As the result of a nearby industrial accident, residents of several neighborhoods have been evacuated. Part of your job as a hospital public relations professional is to post messages on social media about the accident as details become available. Based on the advice in your book, you should tailor information, not only to people in the affected neighborhoods, but also to "_________"-people who don't live there but are anxious about family members who do. Select one: a.muted group members b.the worried well c.the neutral public d.dispassionate bystanders

the worried well