Healthcare Management Final

What is the debt ratio? A. 0.59 B. 1.70 C. 1.86 D. 2.57

A. 0.59

Simple Lean tools include all of the following except: A. 5 Zs B. 5 Whys C. 5 Ss D. Visual controls

A. 5 Zs

What term is used to represent a difference between the budgeted amount and the actual amount of a line item that is not expected to reverse itself during a subsequent period? A. A permanent variance B. A fixed cost C. A temporary variance D. A flexible cost

A. A permanent variance

All are true statements regarding the definition of a process except: A. A process promotes organizational silos B. A process achieves a specific result for a customer C. A process involves interrelated tasks D. A process optimizes the organization as a whole

A. A process promotes organizational silos

The workweek in a healthcare facility is defined _____. A. According to facility policy, which is applied consistently B. As spanning from Sunday to Sunday C. According to strict definitions in the Fair Labor Standards Act D. On a case-by-case basis

A. According to facility policy, which is applied consistently

McGregor's Theory Y assumes that people __________. A. Are self-motivating and strive for responsibility B. Prefer to be given direction by managers C. Are basically lazy and will avoid work D. Will make the best possible decisions

A. Are self-motivating and strive for responsibility

The term ______ represents the totals in accounts (expressed in accounting equation format) at a specific point in time. A. Balance sheet B. Capital budget C. Income statement D. Cost report

A. Balance sheet

External change have the advantage over internal agents of? A. Benchmarking the organization against other organizations B. Are less objective C. Understanding the history of the organization D. Being less expensive to employ

A. Benchmarking the organization against other organizations

Use of a variety of content delivery methods to accommodate different types of learners is called: A. Blending learning B. Programmed learning C. Classroom learning D. Online learning

A. Blended learning

Which of the following identifies the value of a DG program for the organization? A. Business B. Data model C. Prospectus D. Vision statement

A. Business case

Which of the following is best described as a broad category of applications and technologies for gathering, spring, analyzing, and providing access to data to help enterprise users make better business decisions? A. Business intelligence B. Content management C. Database management D. Data governance

A. Business intelligence

Under the Equal Pay Act, the factors of skill, effort, responsibility, and working conditions are all identified as? A. Compensable factors B. Employee section factors C. Performance evaluation factors D. Work scheduling factors

A. Compensable factors

Ideally, staff education is ______. A. Continuous B. Periodic C. Annual D Rotating

A. Continuous

Healthcare organizations are generally examples of which type of system? A. Cybernetic B. Closed C. Performance D. Input

A. Cybernetic

Which of the following is defined as an integrated set of specification artifacts used to define data requirements, guide integration, and control data assets? A. Data architecture B. Data governance C. Data management D. Master data management

A. Data architecture

Which of the following best describes master data? A. Data that's enterprise maintains about key business entities B. Data that describes other data C. Structured data residing in a database D. Data used to make business decisions

A. Data that an enterprise maintains about key business entities

All of the following are types of project communication except: A. Department organization chart B. Issue log C. Status report D.Project plans

A. Department organization chart

Which of the following would be a typical task of content management? A. Developing policies and procedures for categorization of unstructured data B. Identify reference data source C. Implementing data warehouses and data marts that store massive amounts of data D. Identify data quality problems and assessing their root cause

A. Developing policies and procedures for categorization of unstructured data

Peters and Waterman's study of excellent organizations recommended that, to be successful, organizations should "stick to the knitting." This means that organizations should_________. A. Do what they do best B. Keep manger roles simple C. Work hard and long D. Widely diversify products or services

A. Do what the do best

Which discipline defines the natural laws of work and focuses on employee comfort and safety? A. Ergonomics B. Aesthetics C. Cybernetics D. Affinity grouping

A. Ergonomics

The leader of the coding performance improvement team wants all team members to clearly understand the coding process. What tool could help accomplish this objective? A. Flowchart B. Force-field analysis C. Pareto chart D. Scatter diagram

A. Flowchart

In terms of project success, which of the following statements is considered a change from the common definition? A. How closely the project outcomes align with the perceptions held by the key project personnel B. Meeting the project objectives C. Being at or under budget D. Meeting the scheduled end date

A. How closely the project outcomes align with the perceptions held by the key project personnel

A model of learning style impacted by sound and light is called? A. Instructional and environmental preference B. Sensory training C. Personality preference D. Information processing

A. Instructional and environmental preference

The statement "Enter birth date using the format MMDDYYYY" would most likely be found in a _____. A. Job procedure B. Work distribution chart C. Workflow process D. Movement diagram

A. Job procedure

Blackduck Hospital has a fiscal year end of September 30. For this hospital, the third quarter ends on _____. A. June 30 B. March 31 C. December 31 D. August 31

A. June 30

One purpose to hold a kick-off meeting is to _____. A. Make sure everyone understands why the project is being undertaken B. Resolve project issues C. Celebrate success D. Decide who will be on the project team

A. Make sure everyone understands why the project is being undertaken

What is change control used for? A. Managing scope modifications B. Handing off deliverables from one team member to another C. Determining the project dependencies D. Documenting the project organizational chart

A. Managing scope modifications

At Community Memorial Hospital, the coding area has five coders. Each coder is responsible for coding, abstracting, tracking records, answering phones, and maintaining productivity logs. This is an example of _____ work division. A. Parallel B. Unit C. Serial D. Serial unit

A. Parallel

What sets the acceptable level of quality for each function of the job? A. Performance standards B. Position descriptions C. Job procedures D. Job evaluation

A. Performance standards

In a partnership, all profits are considered ______. A. Personal income B. Retained earnings C. Operational funds D. Reserves

A. Personal income

Which of the following affect performance, time, and scope? A. Project cost B. Project office C. Project management life cycle D. Project team

A. Project cost

All of the following are types of project resources except: A. Project Plan B. Equipment C. Material D. Personnel

A. Project plan

Why is a DG office important to the success of the DG program? A. Provides a communication channel among all DG program participants B. Conducts data mining efforts C. Oversees development of organization data models D. Maintains all data artifacts in a central repository

A. Provides a communication channel among all DG program participants

When delegating authority, managers can prepare staff in advance by? A. Providing the resources needed to complete the assigned task B. Asking staff to check in before making any decisions C. Encouraging flexibility as expectations become more clear D. Preparing staff for unclear deadlines

A. Providing the resources needed to complete the assigned task

What is the process of finding, soliciting, and attracting new employees called? A. Recruitment B. Retention C. Orientation D. Hiring

A. Recruitment

An example of a project requirements document is a _____. A. Requirements matrix B. Work Breakdown structure C. Issue log D. Gnatt chart

A. Requirements matrix

The computer abstracting system in a facility has an edit that does not allow coders to assign obstetrical codes to male patients. This edit is called a(n) ___. A. Self- correcting control B. Feedback control C. Performance measure D. Audit trail

A. Self- correcting control

The slightly higher wage paid to an employee who works a less desirable shift is called a _____. A. Shift differential B. Shift rotation C. Performance incentive D. Work distribution ladder

A. Shift differential

Servant leadership espouses all of the following except? A. Staying with ones bison despite realities B. Using persuasion to build consensus C. Focus on the greatest good for the large society D. Assume the it good intentions of people regardless of their behaviors

A. Staying with ones visions despite daily realities

What is the usual final step in performance counseling prior to termination? A. Suspension B. A demotion C. A verbal warning D. A reprimand

A. Suspension

What is the lowest level in the work breakdown structure (WBS)? A. Task B. Deliverable C. Activity D. Function

A. Task

An important characteristic of a project is that it is a _____ endeavor. A. Temporary B. Fiscal C. Long-term D. Management

A. Temporary

Which of the following required financial disclosures of labor organizations? A. The Landrum-Griffin Act B. The Wagner Act C. The Taft-Hartley Act D. The Fair Labor Standards Act

A. The Landrum-Griffin Act

Operations management is based on developments rising from? A. The movement of troops and material during World War II B. Surgical procedures in early hospitals C. Construction trade practices of the early twentieth century D. The human relations movement

A. The movement of troops and material during World War II

Fiedler's Leader Contingency Model is based on all of the following except? A. The personality traits of the leader B. Task-social orientation of the leader C. Leader-member relations D. Leader position power

A. The personality traits of the leader

What is Lewin's purpose in "freezing"? A. To stabilize the changes that have been made B. To keep promoting change and transition C. To urge people to change the organization D. To make leadership roles more rigid

A. To stabilize the changes that have been made

Research on the role of ethics and values in organizations show all the following except? A. Training provides sufficient skill in ethical management for most people B. Ethical organizations have higher retention rates C. Employees tend to leave ethical organizations at the same rate as average organizations D. Values-based orientations are a passing fad at this time

A. Training proves sufficient skill in ethical management for most people

Which of the following is not a type of project team structure discussed in the project management literature? A. Tree B. Projectized C. Functional D. Matrixed

A. Tree

At Community Health Services, each budget cycle provides the opportunity to continue or discontinue services based on available resources so that every department or activity must be justified and prioritized annually in order to effectively allocate resources. Community Health uses what type of operational budget? A. Zero-based B. Activity-based C. Flexible D. Fixed

A. Zero-based

Net income is defined as the _____. A. difference between revenue and expenses B. difference between total assets and total liabilities C. difference between revenue and total liabilities D. difference between net assets and expenses

A. difference between revenue and expenses

An organization's standards should reflect its _____. A. Goals B. Vision C. Procedures D. Affinity groupings

A. goals

Performance measurement supports the managerial functions of _____. A.Planning and controlling B. Planning and organizing C. Organizing and directing D. Directing and controlling

A.Planning and controlling

McGregor's Theory Y assumes that people __________.

Are self-motivating and strive for responsibility

According to the Pareto principle, ____ percent of the sources of a problem are responsible for ____ percent of its actual effects. A. 20, 20 B. 20, 80 C. 80, 80 D. 80, 100

B. 20, 80

What is risk? A. An answer to an unknown question B. A situation that can affect the success of the project C. A situation that prevents completion of a project task D. A change in the project scope

B. A situation that can affect the success of the project

Claims paid by third-party payers create transactions that are posted to _____. A. Accounts payable and revenue B. Accounts receivable and cash C. Accounts payable and accounts D. Accounts receivable and revenue

B. Accounts receivable and cash

Which of the following expresses the basic accounting equation? A. Liabilities = Assets + Owner's equity B. Assets = Liabilities + Owner's equity C. Assets + Liabilities = Owner's equity D. Owner's equity - Liabilities = Assets

B. Assets = Liabilities + Owner's equity

A leader effectively using Leader-Member Exchange theory would be viewed by the "out group" as ______. A. Showing unfair preference to personally favorite employees B. Being fair to the out group C. Requiring too much effort from the out group for too few benefits D. Requiring too much extra work from the in group

B. Being fair to the out group

A director of health information services in a hospital wants to implement a computer-based patient record system over the next 2 years. She gets support from the CIO, who advocates for the project with the administrative team. The CIO has become the project's ____. A. Stakeholder B. Champion C. Manager D. Owner

B. Champion

What is the name of the document used to formally propose changes to the project scope? A. Work Breakdown B. Change request C. Project charter D. Scope deviation log

B. Change request

What is the best way to evaluate how much an employee learns from on-the-job training? A. Performance evaluation B. Competency assessment C. Annual review D. Exit interview

B. Competency assessment

Which of the following identifies and sequences DG project and task priorities? A. Data governance executive committee B. Data governance steering committee C. Data steward committee D. Data governance office

B. Data governance steering committee

Which of the following best describes structured data? A. Data that do not have a pre-defined data model B. Data organized and interpreted by traditional database C. Data in documents, emails D. Data about key business entities

B. Data organized and interpreted by traditional databases

Non-self-correcting controls are also known as _____ controls. A. Preventive B. Feedback C. Performance D. Sampling

B. Feedback

The work identified in the WBS is commonly scheduled and managed using a _____. A. Schedule B. Gantt chart C. Task log D. Project plan

B. Gantt chart

The advantage of using internal change agents over external change agents is that the former can usually_________. A. Be accepted by employees as being more objective B. Has more detailed understanding organizational history and issues C. Can more easily challenge organizational norms and culture D. Can benchmark the organization against others

B. Has more detailed understanding of organizational history and issues

Task structure refers to all of the following except______? A. How long the task will take B. How different workers styles interact in completing the task C. How clear the goal is D. What steps to perform to complete the task

B. How different workers styles interact in completing the task

Which is most accurate regarding the difference between leaders and managers? A. Managers strive for change while leaders promote efficiency B. Managers ask how something should be done and leaders ask why C. Leaders attend to danger and uncertainty while managers seek out opportunity in them D. Leader use analytic thinking while managers use more flexible thinking styles

B. Managers ask how something should be done and leaders ask why

A data element name is considered which of the following? A. Master data B. Metadata C. Structured data D. Unstructured data

B. Metadata

In a management sense, controlling means____. A. Directing people to carry out tasks B. Monitoring performance C. Providing little choice in job descriptions D. Making people do what manger wants

B. Monitoring performance

The 85/15 rule from TQM suggest that? A. A high ratio of managers to workers is good B. Most problems come from systems, not people C. 85 percent of profits come from 15 percent of the customers D. 15 percent of work time should be allocated for worker creativity

B. Most problems come from systems, not people

Which tool is used to determine the most critical areas for training and education for a group of employees? A. Performance evaluation B. Needs assessment C. Orientation assessment D. Job specification

B. Needs assessment

A collection of related projects is referred to as a(n) _____. A. Project suite B. Program C. Investment portfolio D. Project work load

B. Program

The project role responsible for defining project goals and scope is/are the _____. A. Stakeholders B. Project owner C. Project champion D. Steering committee

B. Project owner

An output of the planning process group is the _____. A. Project charter B. Project requirements C. Updated planning documents D. Lessons learned document

B. Project requirements

The Hawthorne effect suggests actual performance can be positively affected by? A. Improving the lighting under which employees work B. Providing attention, recognition, and involvement C. Providing criticism at key stages in work process D. Allowing high levels of independence during work tasks

B. Providing attention, recognition, and involvement

Which of the following is not a fundamental principle of adult learning? A. Motivation B. Reward C. Reinforcement D. Awareness of results

B. Reward

The Gantt Chart is used for? A. Understanding the connections among components of a system B. Scheduling various tasks for s project C. A decision D. To show hospital organization

B. Scheduling various tasks for a project

The purpose of the project charter or statement of work is to _____. A. Detail the tasks to be performed B. Set expectations for the what, when and how of the project C. Document project issues D. Provide detail estimates for work effort and start and finish dates

B. Set expectations for the what, when and how of the project

The people or groups of people in an organization who will be affected by a project are the project's _____. A. Sponsors B. Stakeholders C. Staff D. Resources

B. Stakeholders

In setting up systems to measure work performance, it is critical to establish ____. A. Aesthetics B. Standards C. Movement diagrams D. Work distribution charts

B. Standards

Project scope is ______. A. The project budget B. The magnitude of the work to be done C. The project schedule D. The quality of the work products

B. The magnitude of the work to be done

The factors that motivate employees _____. A. Are consistent and predictable B. Vary at different life stages C. Relate primarily to salary or perceived rewards D. result in job promotion

B. Vary at different life stages

Mintzberg studied managers performing their daily activities and drew several conclusions. Which of the following was not among them? A. Managers are frequently interrupted and have very short periods of time in which to concentrate B. When arriving at a decision, managers are systematic, deliberate, and reflective thinkers C. The work pace of managers has become much slower in recent decades D. Managers engage in only one or two roles in their position

B. When arriving at a decision, managers are systematic, deliberate, and reflective thinkers.

The health information services department at Medical Center Hospital has identified problems with its work processes. Too much time is spent on unimportant tasks, there is duplication of effort, and task assignment is uneven in quality and volume among employees. The manager has each employee complete a form identifying the amount of time he or she spends each day on various tasks. What is this tool called? A. Serial work distribution took B. Work distribution chart C. Check sheet D. Flow process chart

B. Work distribution chart

Which of the following ensures adequate staff coverage for the organization according to its needs? A. Job description B. Work schedule C. On-the-job training D. Orientation

B. Work schedule

Which Act requires that organization employing more that 100 people give a 60-day notice of its intent to close or lay off 50 or more members of its workforce? A. Fair Labor Standards Act B. Workers' Adjustment Retraining and Notification (WARN) Act C. Taft-Hartley Act D. Equal Employment Opportunity (EEO) Act

B. Workers' Adjustment Retraining and Notification (WARN) Act

A purchase order ensures that the item purchased _____. A. meets functional requirements B. has been properly authorized for purchase C. will be shipped immediately D. is warranted for atleast a year.

B. has been properly authorized for purchase

A leader effectively using Leader-Member Exchange theory would be viewed by the "out group" as ______.

Being fair to the out group

External change have the advantage over internal agents of?

Benchmarking the organization against other organizations

What is the accounting equation? A. 4,600,000 + 2,700,000 + 1,900,000 B. 2,800,000 + 2,700,000 + 1,900,000 C. 4,600,000 = 2,700,000 + 1,900,000 D. 4,600,000 = 4,600,000

C. 4,600,000 = 2,700,000 + 1,900,000

Contributions to the AHIMA Foundation are deductible as charitable donations as long as no goods or services have been received in return. Therefore, the AHIMA Foundation is an example of a _____. A. For-profit corporation B. Sole proprietorship C. 501(c)(3) corperation D. Professional association

C. 501(c)(3) corperation

When a variance in work performance is identified, the next step should be to: A. Correct the variance B. Change the indicator C. Analyze the situation D. Adjust the budget

C. Analyze the situation

Because most adults appreciate the ability to have some control over their learning, they often prefer_______. A. Classroom learning B. In-service sessions C. Computer-based training modules D. Lecture followed by class discussion

C. Computer-based training modules

Joe is hired as a floater in a health information department to fill in wherever help is needed. He learns the jobs of several employees. This is an example of _____. A. Outsourcing B. Physical Training C. Cross Training D. Performance evaluation

C. Cross training

Which of the following would not be considered a data artifact? A. Data dictionary B. Data flow diagram C. Data policy D. Use case

C. Data policy

The Force-Field Analysis is used to? A. Identify the leadership style of leaders B. Schedule the stages of a task on a project C. Display the forces for and against change D. Show the transitions through stages of loss during change

C. Display the forces for and against change

Allowing employees to solve problems withing the scope of their job is a characteristic of: A. Adult learning B. Outsourcing C. Empowerment D. Flexing

C. Empowerment

When an employee complaint has been documented in writing and brought to the attention of management or a union representative, it is called a? A. Reprimand B. Action plan C. Grievance D. Amendment

C. Grievance

Which of the following factors is not a consideration when revising a project to keep it on track? A. Deferring a required feature to the next project B. Adding a person to help another project team member C. Holding a kickoff meeting D. Working overtime

C. Holding a kickoff meeting

Every year, a director of health information services sponsors a series of presentations about the confidentiality of patient information. All facility employees are required to attend a session. This method of educational delivery is called _____. A. Orientation B. On-the-job training C. In-service education D. Career development

C. In-service education

Which of the following is one of the most important skills that a manager needs to effectively recruit staff? A. Communication skills B. Presentation skills C. Interviewing skills D. Negotiation skills

C. Interviewing skills

Groupthink can be reduced by? A. Ensuring high similarity among team members B. The leader making clear what he/she strongly believes C. Inviting outside points of view on the issues to be expressed D. Increasing security and confidentiality of meetings

C. Inviting outdid points of view on the issues to be expressed

Payment of a claim by a third-party payer has which one of the following effects on a hospital's accounts? A. It increases revenue B. It increases accounts receivable C. It increases cash D. It decreases accounts payable

C. It increases cash

An alternative to the waterfall approach to project management is referred to as an ____ approach. A. Object-oriented B. Exclusive C. Iterative D. Ubiquitous

C. Iterative

A summary of knowledge, skills, abilities, and characteristics required of and individual to or form the job is called the? A. Orientation plan B. Job evaluation C. Job specification D. Trading plan

C. Job specification

What is an unpaid leave of absence initiated by the employer as a strategy for downsizing staff that may result in the employee being called back to work later? A. Termination B. Suspension C. Layoff D. Arbitration

C. Layoff

When a new statistical analysis software was installed at Community Memorial Hospital, HIM staff initially found the system overwhelming and were frustrated because their productivity decreased significantly. This experience represents the first stages of a(n)____________. A. Incentive pay system B. Inservice program C. Learning curve D. Mentoring

C. Learning curve

Which of the following is a series of successive stages and has beginning and end points? A. Data governance program B. Master data management C. Life cycle D. Meta data management

C. Life cycle

The term ______ represents the significance of a dollar amount based on predetermined criteria. A. Variance B. Asset C. Materiality D. Account

C. Materiality

Which of the following is used to locate, retrieve, and use data? A. Data artifacts B. Master data C. Metadata D. Spreadsheets

C. Metadata

Why is a project usually undertaken in an organization? A. Administrative mandate B. Budget failures C. Need for change D. Employee frustration

C. Need for change

Which of the following pairs of analysis techniques considers an interest rate (the time value of money) in determining the financial impact of a potential investment? A. Payback and net present value B. Payback and accounting rate of return C. Net present value and internal rate of return D. Internal rate of return and profitability index

C. Net present value and internal rate of return

Which of the following determines the portfolio of DG initiatives? A. Compliance requirements B. Data quality C. Organizational stategy D. Regulations

C. Organizational stategy

The statement "Coding of inpatient records must be completed at a 98% accuracy rate" is an example of a _____. A. goal B. Vision statement C. Qualitative standard D. Quantitative standard

C. Qualitative standard

Lean is a management strategy focused primarily on: A. Downsizing B. Brainstorming C. Reduction of waste D. Increasing

C. Reduction of waste

What is it called when a new employee mentors a senior employee on subjects in which he or she may have more expertise? A. Cross training B. Coaching C. Reverse mentoring D. Mentoring

C. Reverse mentoring

Incremental unplanned changes to the project scope over a period of time is referred to as A. Task variance B. Change management C. Scope creep D. Change control

C. Scope creep

What are the three components of a project plan? A. Mission, vision, and goals B. Leader, staff, and budget C. Scope, budget, and schedule D. Goals, resources, and budget

C. Scope, budget, and schedule

Coders at Medical Center Hospital are expected to do a high volume of coding. Their department also includes a clerical support person who handles phone calls, tracks records to be coded, and maintains productivity logs. An abstract clerk ensures coded data is in the health information system. This is an example of _____ work division. A. Parallel B. Unit C. Serial D. Serial Unit

C. Serial

During an innovation, the role of the one who assists with financing and political support is. _________. A. Innovator B. Champion C. Sponsor D. Critic

C. Sponsor

Which interview format uses a set of standardized questions that are asked of all applicants? A. Behavioral description interview B. Panel interview C. Structured interview D. Unstructured interview

C. Structured interviews

A contributing factor toward a successful team is? A. A leader who dominates B. A self-appointed leader C. Team members from diverse areas within an organization D. Team members who think alike

C. Team members from diverse areas within an organization

A contributing factor toward a successful team is? A. A leader who dominates B. A self-appointed leadrer C. Team members from diverse areas within an organization D. Team members who think alike

C. Team members from diverse areas within an organization

Which of the following is an alternate work schedule option that has been made possible by the growth and development of technology? A. Compressed workweek B. Open systems C. Telecommuting D. Flextime

C. Telecommuting

What is a baseline? A. The documentation of the project issues B. The project definition document C. The original estimates for the work effort, cost, and project time line D. The tracking of project progress

C. The original estimates for the work effort, cost, and project time line

What do the Ohio and Michigan University studies, Blake and Mouton, and Hersey and Blanchard model all have in common? A. They are all well-developed theories that explain why leaders behave as they do B. To provide stability and consistency, they encourage leaders to behave the same way under all circumstances C. They say that leaders have some combination of task and social orientation D. In all of these theories, the best leaders are democratic

C. They say that leaders have some combination of task and social orientation

All of the following are functions of the Project Manager except: A. To recommend plan revisions B. To set project expectations C. To approve the project budget D. To prepare project communication

C. To approve the project budget

What is the most important factor in conducting a successful educational program that meets the needs of all participants? A. Prepare an interesting multimedia presentation B. Schedule the program at a time convenient for everyone C. Use a variety of teaching methods D. Break the presentation into short modules

C. Use a variety of teaching methods

As a project progresses, the project manager should monitor and address _____ that affect the progress of the project. A. Costs B. Schedules C. Variances D. Baselines

C. Variances

What is the first step in the progressive discipline process? A. Dismissal B. Suspension C. Verbal warming D. Written reprimand

C. Verbal warning

As originally intended by Weber, bureaucracy ____________. A. Referee to outdated, slow, and paperwork-ridden organizations B. Was most applicable to small organizations C. Was attempt to systemize organizations D. Emphasized quality and excellence

C. Was an attempt to systemize organizations

Which of the following is not a fundamental question to be considered as part of every performance improvement effort? A. How will one know that the proposed change will be an improvement? B. What is the goal of the proposed change? C. What individual performance problems will be eliminated by the change? D. What changes can be made that may result in an improvement?

C. What individual performance problems will be eliminated by the change?

The worker-maturity model by Argyris proposes that? A. Less experienced workers should be given less structure so they can learn freely B. People who are highly capable welcome and perform better when they are given high direction by a superior C. Workers with high maturity may negativity to strict management and rigid procedures D. Worker-maturity I.D unrelated to either supervision or task independence

C. Workers with high maturity may react negatively to strict management and rigid procedures.

Urban Clinic is establishing a new Women's Breast Center at an initial investment cost of $2,000,000. Monthly operating expenses are expected to be $100,000, and the center is expected to generate $20,000 in profits each month. What is the estimated return on investment of this project for one year? A. 5% B. 10% C. 15% D. 12%

D. 12%

At a cost of $12,000, Community Hospital is refinancing the mortgage on the building that houses its clinic. The hospital will save $500 a month in interest. What is the payback period on the refinancing? A. 1 year B. 15 months C. 18 months D. 2 years

D. 2 years

Which statement is not a description of a project assumption? A. Constraint on what is and is not included in the project B. An answer to an unknown question C. An indicator of resource and timelines estimates D. A project goal

D. A project goal

Progressive discipline begins with? A. A written reprimand B. An action plan C. Suspension D. A verbal warning

D. A verbal warning

Services rendered and billed to customers for future payment create transactions that are posted to _____. A. accounts payable and revenue B. Accounts receivable and cash C. Accounts payable and accounts receivable D. Accounts receivable and revenue

D. Accounts receivable and revenue

Which of the following is the least effective method of on-the-job training? A.coaching and mentoring B. Training by peers C. Job rotation D. Classroom instruction

D. Classroom instruction

Which key component of the project management life cycle occurs in every phase of the project? A. Definition B. Change control C. Analysis D. Communication

D. Communication

What basic accounting principle requires that organizations follow the same accounting rules from year to year? A. Disclosure B. Reliability C. Matching D. Consistency

D. Consistency

When two opposing parties meet with an objective third party to explore mutual understanding, it is called? A. Mediation B. Control C. Compromise D. Constructive confrontation

D. Constructive confrontation

When creating work schedules, what is the most important consideration? A.All employees work an equal amount of time B. Overtime is avoided C. Float employees cover absences on a daily basis D. Core employees are on duty at times when services must be provided

D. Core employees are on duty at times when services must be provided

Which of the following is a false statement about a DG program? A. DG requires executive support for success B. DG applies to data in any format C. DG is accomplished through a formal organizational structure D. DG programs are usually the same among organizations

D. DG programs are usually the same among organizations

Trinity Hospital has a fiscal year end of June 30. For this hospital, the second quarter ends _____. A. November 30th B. February 28th and 29th C. May 31st D. December 31st

D. December 31st

Which of the following is a common outcome of conflict in the workplace? A. Increased morale B. Increased retention C. Feeling safety D. Decreased productivity

D. Decreased productivity

Which of the following are not attributes of both projects and daily operations? A. Responsible mangers B. Roles and responsibilities C. Products or services D. Defines finish dates

D. Defines finish dates

All of the following could result in a change to the scope of a project except: A. A new regulation B. The resignation of a project team member C. More copies of a deliverable D. Defining the work breakdown structure

D. Defining the work breakdown structure

Work products that must be produced as a result of a project are referred to as: A. Material B. Resources C. Sponsors D. Deliverables

D. Deliverables

The method of instruction that offers the most flexibility in matching content to various learning styles is: A. Lecture B. Reading C. Role Play D. E-learning

D. E-learning

Which of the following best describes the importance assigning data decision rights? A. Guarantee data security B. Assure that HIPAA C. Certify that Meaningful Use criteria are met D. Ensure responsibility for data-related decisions and when and how those directions

D. Ensure responsibility for data-related decisions and when and how are made

Which element of the systems model cannot be easily controlled by an organization? A. Input B. Process C. Output D. Environment

D. Environment

The GAAP and GAAS standards for accounting and auditing are established by the _____. A. CMS B. HCFA C. SEC D. FASB

D. FASB

Which of the following activities is not part of the project management life cycle? A. Preparing a WBS B. Establishing a project budget C. Project status reporting D. Formulating a project office

D. Formulating a project office

The master list of individual accounts maintained by an organization is called the: A. Journal B. Chargemaster C. Budget D. General ledger

D. General ledger

Which financial statement reflects the extent to which an organization's revenues exceed its expenses? A. Balance sheet B. Statement of cash flow C. Statement of retained earnings D. Income statement

D. Income statement

What document outlines the work to be performed by specific employee of group of employees with the same responsibilities? A. Union contract B. Policy and Procedure Manual C. Job evaluation D. Job description

D. Job description

Laggard adopters best serve the function of ? A. Providing a group for downsizing the organization B. Providing vision for the organization C. Seeking reasons to innovate D. Keeping the organization from changing too fast

D. Keeping the organization from changing too fast

A project manager should possess the skill of influence. What type of skill is this? A. Analytical B. General management C. Communication D. Leadership

D. Leadership

A key deliverable of the Closing project process group is a _____ document. A. Task completion B. Project summary C. Project planning D. Lessons learned

D. Lessons learned

An auditory learner prefers to learn by _______. A. Practicing B. Reading C. Watching D. Listening

D. Listening

The coding group of employees that Mary supervises includes people of many ethnicities. As a method to improve communication and morale, she creates an online virtual world and introduces avatars of many cultures. The avatars will react to scenarios that include examples of culturally insensitive comments. The e-learning tool that Mary is using is a _____. A. Wiki B. Chat room C. Whiteboard D. Multiuser virtual environment (MUVE)

D. Multiuser virtual environment (MUVE)

The Fair Labor Standards Act (FLSA) addressed the need for? A. Workplace B. Pensions C. Collective bargaining D. Overtime pay

D. Overtime pay

As the EHR implementation project in question 7 proceeds, additional hospital departments add requirements for the system, and the project becomes more complex. This is known as ______. A. Unaligned parameters B. Alternative goals C. Risk assumption D. Scope creep

D. Scope creep

A specific type of promotional plan in which senior-level position openings are anticipated and candidates are identified from within the organization is called: A. Strategic planning B. Continuing education C. Delegation D. Succession planning

D. Succession planning

Which of the following is not considered a project management competency: A. Project performance B. Organizational experience C. Process knowledge D. Technical expertise

D. Technical expertise

A person who described a leader as being attractive, verbally fluent, creative, assertive, and good team player would be using which theory? A. Path-Goal theory B. Theory X-Y C. Maturity theory D. Trait approach

D. Trait approach

The Force-Field Analysis is used to?

Display the forces for and against change

Peters and Waterman's study of excellent organizations recommended that, to be successful, organizations should "stick to the knitting." This means that organizations should_________.

Do what the do best

T/F: As illustrated in the DIKW hierarchy, wisdom relates to understanding relationships or context of data.

False

T/F: Information governance and data governance are the same thing.

False

T/F: Often team-based decisions are not accepted since they did not come from management.

False

T/F: Providing training in an employee's native language, even if not English, is a requirement of The Americans with Disabilities Act of 1990.

False

T/F: The first step in planning an inservice education program is to select a topic.

False

T/F: When launching a DG program it is best to start with a broad scope.

False

T/F:True or False? Six Sigma uses "soft tools" in its management strategy such as meeting agendas, ground rules and activity reports.

False

The advantage of using internal change agents over external change agents is that the former can usually_________.

Has more detailed understanding of organizational history and issues

Task structure refers to all of the following except______?

How different workers styles interact in completing the task

Laggard adopters best serve the function of ?

Keeping the organization from changing too fast

In a management sense, controlling means____.

Monitoring performance

The 85/15 rule from TQM suggest that?

Most problems come from systems, not people

The Hawthorne effect suggests actual performance can be positively affected by?

Providing attention, recognition, and involvement

The Gantt Chart is used for?

Scheduling various tasks for a project

During an innovation, the role of the one who assists with financing and political support is. _________.

Sponsor

Servant leadership espouses all of the following except?

Staying with ones visions despite daily realities

A contributing factor toward a successful team is?

Team members from diverse areas within an organization

Operations management is based on developments rising from?

The movement of troops and material during World War II

Fiedler's Leader Contingency Model is based on all of the following except?

The personality traits of the leader

What do the Ohio and Michigan University studies, Blake and Mouton, and Hersey and Blanchard model all have in common?

They say that leaders have some combination of task and social orientation

A person who described a leader as being attractive, verbally fluent, creative, assertive, and good team player would be using which theory?

Trait approach

T/F: A data steward is a person appointed with responsibility for data, usually in a specific domain.

True

T/F: Executive support for a DG program is essential for success.

True

T/F: Governance is the establishment of policies and the continual monitoring of their proper implementation.

True

T/F: Information consists of elated data or facts.

True

T/F: Metadata are data that describe other data.

True

T/F: Responsibility cannot be delegated to another person.

True

T/F: Rules are a set of principle and regulations.

True

T/F: The executive data council typically establishes the DG program's mission and scope.

True

T/F: True or False: The use of an online chat room as a teaching method is an example of synchronous web-based delivery.

True

T/F: the management team is responsible for establishing an appropriate communication plan in the department.

True

As originally intended by Weber, bureaucracy ____________.

Was an attempt to systemwide organizations

Mintzberg studied managers performing their daily activities and drew several conclusions. Which of the following was not among them?

When arriving at a decision, managers are systematic, deliberate, and reflective thinkers.

The worker-maturity model by Argyris proposes that?

Workers with high maturity may react negatively to strict management and rigid procedures.