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I hope this finds you doing well. My name is Lisa. Thank you for writing in and giving me the chance to assist you. It looks like you are having some issues with Carrie Underwood Album. I'm sorry to hear that, but I'm happy to lend a helping hand. I can understand the need to get your purchases back, and it's very time consuming when you can't download it. It would be my pleasure to work with you to investigate this issue. First would you mind answering a few questions? Can you verify your Apple ID please so I can locate your account? This would most likely be the email address associated with your account. The account [email protected] doesn't have any history of purchasing that album. Once you can provide me with that information I can be able to move forward with resolving this issue. Thanks so much for the chance to be of service today. Take the very best of care! Remember, if you need anything else, I'm here to help. Lisa iTunes Store Customer Support 2:30 PM - 11:30 PM Eastern Standard Time http://www.apple.com/support/itunes/ww On Jul 28, 2016, at 22:54 Shelby Stephens <[email protected]> wrote: iTunes- recently I have purchased at Carrie underwood temporary home I am not pleased with this purchase Sent from my iPhone TM and copyright © 2016 All Rights Reserved / Privacy Policy / Support / Give

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