How Organizations Manage Conflict

Hireology encourages employees to spend a percentage of their working time on special projects such as hackathons, side projects, and business case study competitions. Imagine that, as a manager of one of the most promising projects at Hireology, you have more volunteers than roles available. You can't choose everyone to work on your team. What is the best way to control the conflict?

Expand the number of teams or the number of team positions available.

If your group is experiencing a source of conflict and you wish to approach the resolution of that conflict in a confrontational manner, which conflict resolution approach would you use?

Interpersonal problem solving

You strive to be rational when you negotiate, but you sometimes fall prey to bias. Now you have to choose a new employee, but you've needed the help for a long time. There's just no time to search. You choose a prospect from the preapproved list provided by Human Resources. Which cognitive approach to negotiation has sidetracked you?

Overreliance on readily available information

The need for ____________ arises when two parties are involved, have different preferences, but need to reach an agreement to continue to work together.

negotiation

You are heading the task force from your labor union. The issue? The company doesn't want to offer raises, but the labor union believes employees deserve them. Unfortunately, the employees have few alternatives to their current jobs, meaning the company "holds all the cards." Which approach to negotiation are you facing?

Situational characteristics

You probably think that conflict is negative, but conflict can be good for teams, too. When conflict is positive, it has specific characteristics. Which characteristic could you use to help ensure that conflict will have a positive influence on a group that you manage?

The ground rules are equitable.