How to interview to get that job!

What is a primary question?

Primary questions Initiate topics or new areas within a topic and can stand alone when taken out of context.

What is a probing question?

Probing question - Also called a follow-up question request more info or clarification

Too High or Too low Question

Questioning above or below a respondent's information level

What are some "behavioral defined dimensions" or behaviors which are rated on a scale (1-5)

Initiative, Energy, General Intelligence, Decisiveness, and Adaptability

To avoid pitfalls - Name several types Traditional Recruiter Questions

Interest in the organization Work-related (general) Work-related (specific) Teams & teamwork Education & training Career paths & goals Performance Salary & benefits Career field

What are EEO Laws (Equal Employment Opportunity)

Laws to prevent discrimination in hiring.

What are levels of interaction & disclosure

Level 1 - Interactions are safe and superficial and somewhat open Level 2 - Interactions are moderately safe and revealing and more openness Level 3 - Interactions are high in risk taking (least common interactions)

What type of interview are more spontaneous and allow interviewer more flexibility?

Moderately structured interviews

Hypothetical questions asks applicants job-related questions they may face during their career and explain in detail how they would handle them.

Nudging Probe Questions - Short verbal signal used for incomplete answers and to continue to provide more info. Words like: I see. Go on. Yes. And? So? Unhuh? etc.

What basic type of questions are employed in interviews?

Open and closed questions

What is an open question?

Open questions give respondents freedom to provide amount and type of info to give. Invite open answers

What is a Open to Closed question?

Open to close question pitfall occurs when interviewer switched from an open to a close question before the interviewee can respond.

What are some of the 15 Self Awareness Strategies?

Quit Treating Your Feelings as Good or Bad Observe the Ripple Effect from Your Emotions Lean into Your Discomfort Feel Your Emotions Physically Know Who and What Pushes Your Buttons Watch Yourself Like a Hawk . . Keep a Journal about Your Emotions Don't Be Fooled by a Bad Mood Don't Be Fooled by a Good Mood, Either Stop and Ask Yourself Why You Do the Things You Do Visit Your Values Check Yourself Spot Your Emotions in Books, Movies, and Music Seek Feedback Get to Know Yourself under Stress

What is Relationship Management?

Relationship Management is your ability to use your awareness of your own emotions and those of others to manage interactions successfully.

What are the four EQ Skills or four core emotional intelligence skills?

Self-Awareness, Self-Management Social Awareness, Relationship Management

What is Self-Awareness?

Self-awareness is your ability to accurately perceive your own emotions in the moment and understand your tendencies across situations.

What is Self-management?

Self-management is what happens when you act—or do not act.

Critical incident questions ask applicants how they would handle a specific incident or problem

Silent Probe Questions - A non- verbal signal used for incomplete answers and wanting more info. Signals like quiet.... Or eye contact, head nod, etc.

What are types of probing Questions are there?

Silent, Nudging, Clearing house, Informational, Restatement. Reflective, Mirror

Highly structured interviews work best for which kind of candidates

Skill based candidates

What is a behavior-based interview?

A highly structured interview which primary and probing questions are prepared ahead of time and asked of each applicant. It's more reliable but less flexible.

What is a Leading question?

A leading question either intentionally or unintentionally suggests the answer

What are Neutral questions?

A neutral question enables a respondent to answer without direction or pressure from interviewer

What is Dialectical tensions

A result from conflicts between opposing needs and desires and also opposing and contrasting voices. Usually occurs at the closing of the interview. Causes anxiety & cautious

Behavior-based question

Assess how applicants have performed or will perform in work-related situations

What are pertinent included BFOQs for performing a specific job and their exceptions?

BFOQ include - Education, training, licenses, certificates, work experience, skills, communication abilities, relevant convictions for felonies, physical attributes and personal traits. BFOQ exclude - Gender, gender identity, age, race, ethnic group, religion, marital status, pregnancy, parental status, sexual orientation, physical appearance, disabilities, citizenship, national origin, language spoken in the home, veteran status, military records, military discharge and arrest records.

What is a Bipolar question?

Bipolar is a type of closed question allowing a choice between two answers (Y/N?)

What are exceptions; guidelines to EEO laws called?

Bona Fide Occupational Qualification (BFOQ) and are exceptions to the laws but must prove they are qualifications essential for performing a specific job

The interview Situation - Puzzle (Ch2 -> P 17- 26 in pdf) Initiating the interview Feedback - Types of listening Perceptions Time & Timing Location & Setting Territorial & Proxemics Seating Outside forces

Clearing house Probe Questions - Discovers whether questions have uncovered anything of importance. Statements like: Is there anything else you'd like to add? Have you told me everything you can remember? Informational Probe Questions - Ask for additional info. or explanation. If answer is vague or superficial. Restatement Probe Questions - Restate question because interviewee didn't understand it or answer properly such as: you mean this or that, are you referring to this or that. Reflective Probe Questions - Questions to clarify or verify answers Mirror Probe Questions - Used to summarize a series of answers to make sure they understand and retain info.

What is a closed question?

Closed questions are narrow focused and restrict respondents freedom on amount/type of info

In an interview what are the five critical relationship dimensions?

Critical relationship dimensions Similarity - Looks: gender, race, cultural norms & values, education, experiences, beliefs, interests, & expectations Inclusion - Both parties have a desire to be included in the conversation Affection - Admire and respect one another with the goal of an interview relationship Control - share control and accept responsibility for success or failure of interview Trust - Comes from mutual honesty, sincerity, fairness openness; even temper.

What is a curious Question?

Curious question pitfall is a question you asking for info you don't need

What is a Double barrel question?

Double barrel question pitfall occurs when interviewer asks two questions together or imbedded inside a question

Which agency oversees EEO laws are followed

EEOC - Equal Employment Opportunity Commission

Which agency oversees EEO laws are followed?

EEOC - Equal Employment Opportunity Commission

What is Emotional intelligence (Called EQ - Emotional Quotient)

Emotional intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships

What are 2 types of open and closed questions?

Highly and Moderately open and closed questions

The don't ask don't tell question

The don't ask don't tell question pitfall is a question when you delve into info or emotions interviewee is incapable of addressing

What are 3 additional common question pitfalls besides those earlier?

The evaluated response - Interviewer shows judgment about an answer that may skew/bias the next response The EEO violation - The interviewer asks an unlawful question The resume or application form question - Question which is already on the resume or application form

Behavior-based questions ask about applicants past experiences

Typed of Probes Questions:

What are types of interactions?

Verbal - Spoken: gender, cultural. Non-Verbal - facial expressions, eye contact, gestures, touch, voice-tone/rate/force, silence, head nodding, movement, etc.