HR 4101 Midterm
which of the following is true of knowledge management
it contributes to informal learning
which of the following is the definition of a leading indicator?
it is an objective measure that accurately predicts future labor demand
Corinne wants her employees to learn all the jobs in her unit, so that if someone were to leave the company, the knowledge base is not lost. Corinne is practicing
job rotation
one recommendation you make to the NAA is hiring more employees who contribute to the intellectual means of producing newspapers (writers, reporters, editors). these employees are known as
knowledge workers
The approach that pays employees higher wages than what competitors pay their employees in similar roles is called the _____.
lead-the-market approach
Morse Bros uses videos to teach new truck drivers procedures such as how to test the chemical composition of the concrete that they are delivering to ensure it meets customer and engineering specifications. Mentors are assigned to each new driver and relate the topics shown in the videos to the job and answer any of the trainee's questions
learning-on-the-job observe, experience and interact with training content, other learners, and the instructor
drawback to requesting reference letters or conducting reference checks
low in validity
Google case Chameleon
market-based assign Nooglers to new role after existing were matched must trust all in the pool based on preference concern around autonomy lack of mobility grow in demand teams MegaRound (after, more mobility) high degree of satisfaction improved retention flexibility balanced transfer more power to edge of organization focus on learning diversity and inclusion workforce with interchangeable skills demand for moves organizational goals internalized by the market quality matching avoided central planning
at Gotham Utilities, every training program begins with a brainstorming session to identify important themes and activities
meaningful training content
to provide excellent customer service to those in the electrical industry through the use of high-tech solutions is an example of a
mission
an online course used by Darkness to Light, an international child abuse prevention education and public service organization, was developed around universal truths to ensure that the course was relevant for individuals of all cultures, backgrounds, or locations. this background information is explained to employees at the beginning of the training program
need to know why they should learn
Stapoil has an oil platform in Second Life (VR) which allows trainees to take steps to deal with different types of accidents that can occur, such as fires
opportunities for practice
companies today often give tests to their employees to determine if they are open to new experiences. what type of test most likely measures this
personality test
Wong took a test assessing his editing skills as part of the interview process for an executive assistant position. depending on Wong's score, the recruiter can assume how successful he will be on the job using
predictive validity
As a manager, Marisa wants to analyze the impact of her company's behavior-modeling training program on her employees' communications skills. The ________ evaluation design is necessary for this purpose.
pretest/posttest comparison group
how will you know if Nomental Inc has chosen to focus on traditional career paths for its employees
the paths consist of a series of steps in a linear hierarchy
in what direction should information flow between HR executive and senior management
there should be two-way information flow between HR and senior management
the courses Jacob is taking that relate to his current job can be characterized as which of the following
training
employees in companies with a differentiation strategy need to be highly creative and be risk takers
true
job analysis is the process of getting detailed information about jobs. it is important for organizations to understand and match job requirements and people to achieve high-quality performance
true
promote from-within policies make it clear to applicants that there are opportunities for advancement within the company
true
what are the talent practices the AT&T HR team undertook to support its strategy to become a "networking enabler and solutions provider to the most disruptive companies in the world"
redesign existing jobs create educational content for upskilling provide career roadmaps
each of the following is a relatively fast method to reduce an expected labor surplus except
retraining
Vincenzo has been working as a project associate at a consulting firm for eight months since graduating from college. He was recently paired with Elena, a project director with 20 years experience, to help her incorporate social media into community outreach strategies. Which of the following best describes Vincenzo's new role?
reverse mentoring
individual Green Goods stores should function as
segments of the organization as a whole
law requires employers to make reasonable accommodations to allow individuals to perform essential functions of job
ADA 1991
prohibits preferential treatment in favor of minority groups
Civil Rights Act 1991
which of the following is a MOOC (Massive Open Online Course)
Coursera EdX Udacity
refers to learning that is learner initiated and could include learning-on-the-job
informal learning
Lisara, a manager at Cooks and Books Inc, a publisher of cookbooks, is tasked with identifying the various pieces of work required to edit, typeset, and publish a new children's cookbook prior to allocating and assigning them to his subordinates. which of the following processes is Lisara expected to perform?
work-flow design
IQMetrix implementation
Jacqueline Foster and Karim Bishay tactical meetings adopted 100% 430 employees 91 circles retention steady lead link acting like a manager (manager is a decision maker while lead link is peer) lead link acting like a "mom" skeptical lead links "flavor of the day"
example of experience-based situational interview question
Ming was asked to describe a situation where her creativity led to effective problem solving
helps support organizations that compete on differentiation or innovation, because flexible responsiveness is central to making this strategy work
a divisional structure
forecast and monitor the proportion of various protected group members, such as women and minorities, that are in various job categories and career tasks
affirmative action plans
protects individuals over age of 40
age discrimination in employment act of 1971
apt example of future-oriented situational interview
alisa was asked about steps she would take to change work environment in her office
what market should be used as comparison in creating the balanced scorecard
all business schools have a similar size
frequently used to identify employees with managerial potential
assessment (development planning)
Brian should place decision-making authority
at the top of the organizational chart
at this stage in Green Goods' lifecycle, Brian should want the organization to
be coordinated, efficient, and competing on cost
story of how a firm will create value for customers and how it will do so profitably
business model
by taking courses at the local university, Jacob felt that he was taking steps toward success in his work
career management
basic premise behind strategy implementation is that
choice of organizational processes and structural forms makes an economic difference
IQMetrix holacracy
circles - roles tasks, not people innovation people have authority (centered on people) more transparency over decision-making create a company that was different centered on individual's ability to create and contribute support ongoing growth singularity of purpose align culture with GROW (founded on idea that sharing info and metrics led to breakthroughs in efficiency, productivity, and competitive advantage) rules for recognizing, articulating, and creating the tasks that need to be accomplished work organized around tasks (explicit actual needs vs preconceived) work organized in circles with detailed procedures how decisions are made with lead links, secretary, facilitator roles for each circle give employees authority to adapt their professional roles at their own discretion no titles, only roles organized people around tasks and metrics more transparency, less decision time (more agile) from hierarchy to ownership and accountability from non-productive meetings to tactical meetings from managers to self-management from 1 role to multiple from her management to closing gap from reality to ideal state iteratively
to test spatial memory and verbal reasoning of its candidates
cognitive ability test
which of the following practices should Brutus implement to gain a customer perspective
compare rankings of business schools in the state
it is not uncommon for individuals to copy skills from resume templates and online job postings to make themselves look more attractive to a recruiter. knowing this, Davis Recruiting has created a test to assess whether what is on the candidate's application are truly skills that the candidate has. Davis Recruiting is testing
content validity
IQMetrix Case
cost $499 sold $99 rate plan commissions hardware subsidy residual payment from car phone to software (90s - 15000% and 2000s - 25%) ultimate organization (creativity and innovation) GROW no bureaucracy lack of accountability flat (authority/access info) Vancouver (3/5 c-suite, product design, 111) Regina (211 no turnover) Winnipeg (practical, turnover) Charlotte (client rigid) expertise holacracy implementation
as HR regional manager, what should Jack do about Kate's concerns
develop formal policy on social networking
which of these tasks emphasizes an innovation perspective
developing new course offerings
Sweetwater College is planning a centennial celebration. Administrators know that the enrollment is on the decline, but still need to offer students the best experience possible. they want to shrink their payroll slowly. They can accomplish this through
early retirement
NAA should consider which of the following stakeholders in designing sustainable practices
employees that work for print publications customers who read newspapers community where manufacturing plant is located suppliers (All of the above)
how can the NAA empower employees to create a sustainable environment
empower employees to make their own decisions regarding how they can personally implement sustainable business practices in parts of their job
explicit knowledge is different from tacit knowledge in that
explicit knowledge can be easily articulated
AT&T university learning opportunities primarily consisted of educational assistance to obtain degrees
false
intangible assets are less valuable than financial and physical assets, and they are easy to duplicate or imitate.
false
the strategy a company is pursuing does not have an impact on the types of employees that it seeks to recruit and select
false
why are some companies unsure about social networking
fear it will reduce employee productivity
Miller Brewing Company's "Tips on Tap" teaches bartenders how to pour beer using the proper angle of the glass. Trainees move the glass using a computer mouse. Points are subtracted if the tap is hit by the glass or it the beer is spilled. The trainee's final score is accompanied by remediating tips.
feedback
the partnership program that the organization has with the local university is an example of which of the following
formal education
Green Goods' work units should be grouped based on
functional similarity
due to a series of resignations from the organization, Consert Inc, a large software firm, is facing an acute labor shortage. During which of the following human resource planning steps would the firm contemplate several options to address the labor issue?
goal setting and strategic planning
ESQi
group score to satisfy pay and performance/customer service talent management attitude of employees cleanliness of car speed of service outstanding: branch > average negative impacts (disengaging, low branch scores can't be promoted) work design (autonomy - empowered through customer satisfaction and driving innovation)
Roberto, an efficiency expert, proposes the "just-in-time" inventory method to Wanda, the CEO of Costone Co. If Wanda is to accept the proposal, which of the following changes is Roberto most likely to implement in Costone Co?
he is likely to introduce processes that support lean production
which of the following is the first step in the process of developing a succession plan
identifying the positions that are included in the plan
requires employers to verify and maintain records on applicant's legal rights to work in US
immigration reform and control act of 1986
if a training program focuses primarily on ensuring that employees have product and/or service knowledge, it is supporting the strategic initiative to
improve customer service
Enterprise Rent-A-Car case
selection (people person, sport athletes, and colleges) MBA without IOU promotional opportunity (acquisition - management assistant by end of yr 1, assistant manager by end of yr 2, to VP by moving up in management branches) turnover (25% of new hires leave within first 6 months and another 25% within 2 yrs) 1980 - 2010 (revenue grow more than anything else, so needed steady supply of employees) ESQi incentive pay (up to 20% - compensation) core value - honesty (vote) Assets (local locations, coverage, in/near repair facilities, "We'll pick you up") Employees/culture referral/relationships (insurance integration and technology) operations (7% with buyer power, risk cars - decide when to sell, use cars 6 months longer) HR strategy (competitive advantage, little threat of market entry, coherence)
social networking has become the electronic substitiute for
socializing with co workers
How do statistical forecasting methods differ from judgmental forecasting methods with regard to the labor market?
statistical methods are excellent for capturing historic trends
what should HRM director's attention be focused on
staying updated by those that are forming new strategy and provide that information to the CEO
Josiah has been added by his supervisor to complete a project using the latest technology just acquired from the company. typically, Josiah collects and analyzes data. he usually works alone. this new project would be considered a
stretch assignment
AT&T
strongest: done by one team instead of multiple weakest: a lot less people in their workforce saving money because they have fewer workers and can hopefully reinvest that money elsewhere do or die reinventing existing roles career paths curriculums educational tools to upskill cultivating alternative talent pipelines integrated retrained employees into agile ecosystem lack of union on board from success to stagnate work-life balance (train 15 hours per week outside of work hours) visibility of program was nonexistent
which of the following options for avoiding an expected labor shortage is a slow solution and has low revocability
technological innovation
buttons inc is evaluating its resources so that it can compete with other companies. they have evaluated their plant, equipment, and geographic location. what other physical resource do they need to evaluate to complete this scan?
technology
instead of filling vacant instructor positions with new full-time faculty, Sweetwater College can take advantage of
temporary employees
what role should Sandra play with regard to the company's senior management team
the HRM executive should be an integral member of the senior management team
at what point in the strategic management process should the HRM executive become involved
the HRM executive should be involved in both the formulation and implementation of the strategy
development refers to
the formal education, job experiences, relationships, and assessment that help employees prepare for the future.
if a company decides to compete on cost, and hence hire low-cost offshore labor, the jobs have to be designed so that minimally skilled people who will require little training can perform them. the organization in this case needs to have a centralized structure so that low-level workers are not forced into making too many decisions
true
the motivational approach views attitudinal variables and behavioral variables as the most important outcomes of job design
true
NOT a reason to use one of the seven classes of physical ability tests
very inexpensive to administer
Google case
war for talent in Silicon Valley gTech - support, develop, and manage range of strategic partnerships employees bid on what they were interested in, and managers bid on who was best fit to ensure talent needed are labor market transactions possible? (right to transact) was the market thick enough? (if roles expired and had to be filled at same time, market could allow true choice and value) could Googlers outsmart market? (never got top picks, strategyproof) how specialized the market would be (all could rank and apply, relinquish direct control) match score
