HR 4101 Midterm

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which of the following is true of knowledge management

it contributes to informal learning

which of the following is the definition of a leading indicator?

it is an objective measure that accurately predicts future labor demand

Corinne wants her employees to learn all the jobs in her unit, so that if someone were to leave the company, the knowledge base is not lost. Corinne is practicing

job rotation

one recommendation you make to the NAA is hiring more employees who contribute to the intellectual means of producing newspapers (writers, reporters, editors). these employees are known as

knowledge workers

The approach that pays employees higher wages than what competitors pay their employees in similar roles is called the _____.

lead-the-market approach

Morse Bros uses videos to teach new truck drivers procedures such as how to test the chemical composition of the concrete that they are delivering to ensure it meets customer and engineering specifications. Mentors are assigned to each new driver and relate the topics shown in the videos to the job and answer any of the trainee's questions

learning-on-the-job observe, experience and interact with training content, other learners, and the instructor

drawback to requesting reference letters or conducting reference checks

low in validity

Google case Chameleon

market-based assign Nooglers to new role after existing were matched must trust all in the pool based on preference concern around autonomy lack of mobility grow in demand teams MegaRound (after, more mobility) high degree of satisfaction improved retention flexibility balanced transfer more power to edge of organization focus on learning diversity and inclusion workforce with interchangeable skills demand for moves organizational goals internalized by the market quality matching avoided central planning

at Gotham Utilities, every training program begins with a brainstorming session to identify important themes and activities

meaningful training content

to provide excellent customer service to those in the electrical industry through the use of high-tech solutions is an example of a

mission

an online course used by Darkness to Light, an international child abuse prevention education and public service organization, was developed around universal truths to ensure that the course was relevant for individuals of all cultures, backgrounds, or locations. this background information is explained to employees at the beginning of the training program

need to know why they should learn

Stapoil has an oil platform in Second Life (VR) which allows trainees to take steps to deal with different types of accidents that can occur, such as fires

opportunities for practice

companies today often give tests to their employees to determine if they are open to new experiences. what type of test most likely measures this

personality test

Wong took a test assessing his editing skills as part of the interview process for an executive assistant position. depending on Wong's score, the recruiter can assume how successful he will be on the job using

predictive validity

As a manager, Marisa wants to analyze the impact of her company's behavior-modeling training program on her employees' communications skills. The ________ evaluation design is necessary for this purpose.

pretest/posttest comparison group

how will you know if Nomental Inc has chosen to focus on traditional career paths for its employees

the paths consist of a series of steps in a linear hierarchy

in what direction should information flow between HR executive and senior management

there should be two-way information flow between HR and senior management

the courses Jacob is taking that relate to his current job can be characterized as which of the following

training

employees in companies with a differentiation strategy need to be highly creative and be risk takers

true

job analysis is the process of getting detailed information about jobs. it is important for organizations to understand and match job requirements and people to achieve high-quality performance

true

promote from-within policies make it clear to applicants that there are opportunities for advancement within the company

true

what are the talent practices the AT&T HR team undertook to support its strategy to become a "networking enabler and solutions provider to the most disruptive companies in the world"

redesign existing jobs create educational content for upskilling provide career roadmaps

each of the following is a relatively fast method to reduce an expected labor surplus except

retraining

Vincenzo has been working as a project associate at a consulting firm for eight months since graduating from college. He was recently paired with Elena, a project director with 20 years experience, to help her incorporate social media into community outreach strategies. Which of the following best describes Vincenzo's new role?

reverse mentoring

individual Green Goods stores should function as

segments of the organization as a whole

law requires employers to make reasonable accommodations to allow individuals to perform essential functions of job

ADA 1991

prohibits preferential treatment in favor of minority groups

Civil Rights Act 1991

which of the following is a MOOC (Massive Open Online Course)

Coursera EdX Udacity

refers to learning that is learner initiated and could include learning-on-the-job

informal learning

Lisara, a manager at Cooks and Books Inc, a publisher of cookbooks, is tasked with identifying the various pieces of work required to edit, typeset, and publish a new children's cookbook prior to allocating and assigning them to his subordinates. which of the following processes is Lisara expected to perform?

work-flow design

IQMetrix implementation

Jacqueline Foster and Karim Bishay tactical meetings adopted 100% 430 employees 91 circles retention steady lead link acting like a manager (manager is a decision maker while lead link is peer) lead link acting like a "mom" skeptical lead links "flavor of the day"

example of experience-based situational interview question

Ming was asked to describe a situation where her creativity led to effective problem solving

helps support organizations that compete on differentiation or innovation, because flexible responsiveness is central to making this strategy work

a divisional structure

forecast and monitor the proportion of various protected group members, such as women and minorities, that are in various job categories and career tasks

affirmative action plans

protects individuals over age of 40

age discrimination in employment act of 1971

apt example of future-oriented situational interview

alisa was asked about steps she would take to change work environment in her office

what market should be used as comparison in creating the balanced scorecard

all business schools have a similar size

frequently used to identify employees with managerial potential

assessment (development planning)

Brian should place decision-making authority

at the top of the organizational chart

at this stage in Green Goods' lifecycle, Brian should want the organization to

be coordinated, efficient, and competing on cost

story of how a firm will create value for customers and how it will do so profitably

business model

by taking courses at the local university, Jacob felt that he was taking steps toward success in his work

career management

basic premise behind strategy implementation is that

choice of organizational processes and structural forms makes an economic difference

IQMetrix holacracy

circles - roles tasks, not people innovation people have authority (centered on people) more transparency over decision-making create a company that was different centered on individual's ability to create and contribute support ongoing growth singularity of purpose align culture with GROW (founded on idea that sharing info and metrics led to breakthroughs in efficiency, productivity, and competitive advantage) rules for recognizing, articulating, and creating the tasks that need to be accomplished work organized around tasks (explicit actual needs vs preconceived) work organized in circles with detailed procedures how decisions are made with lead links, secretary, facilitator roles for each circle give employees authority to adapt their professional roles at their own discretion no titles, only roles organized people around tasks and metrics more transparency, less decision time (more agile) from hierarchy to ownership and accountability from non-productive meetings to tactical meetings from managers to self-management from 1 role to multiple from her management to closing gap from reality to ideal state iteratively

to test spatial memory and verbal reasoning of its candidates

cognitive ability test

which of the following practices should Brutus implement to gain a customer perspective

compare rankings of business schools in the state

it is not uncommon for individuals to copy skills from resume templates and online job postings to make themselves look more attractive to a recruiter. knowing this, Davis Recruiting has created a test to assess whether what is on the candidate's application are truly skills that the candidate has. Davis Recruiting is testing

content validity

IQMetrix Case

cost $499 sold $99 rate plan commissions hardware subsidy residual payment from car phone to software (90s - 15000% and 2000s - 25%) ultimate organization (creativity and innovation) GROW no bureaucracy lack of accountability flat (authority/access info) Vancouver (3/5 c-suite, product design, 111) Regina (211 no turnover) Winnipeg (practical, turnover) Charlotte (client rigid) expertise holacracy implementation

as HR regional manager, what should Jack do about Kate's concerns

develop formal policy on social networking

which of these tasks emphasizes an innovation perspective

developing new course offerings

Sweetwater College is planning a centennial celebration. Administrators know that the enrollment is on the decline, but still need to offer students the best experience possible. they want to shrink their payroll slowly. They can accomplish this through

early retirement

NAA should consider which of the following stakeholders in designing sustainable practices

employees that work for print publications customers who read newspapers community where manufacturing plant is located suppliers (All of the above)

how can the NAA empower employees to create a sustainable environment

empower employees to make their own decisions regarding how they can personally implement sustainable business practices in parts of their job

explicit knowledge is different from tacit knowledge in that

explicit knowledge can be easily articulated

AT&T university learning opportunities primarily consisted of educational assistance to obtain degrees

false

intangible assets are less valuable than financial and physical assets, and they are easy to duplicate or imitate.

false

the strategy a company is pursuing does not have an impact on the types of employees that it seeks to recruit and select

false

why are some companies unsure about social networking

fear it will reduce employee productivity

Miller Brewing Company's "Tips on Tap" teaches bartenders how to pour beer using the proper angle of the glass. Trainees move the glass using a computer mouse. Points are subtracted if the tap is hit by the glass or it the beer is spilled. The trainee's final score is accompanied by remediating tips.

feedback

the partnership program that the organization has with the local university is an example of which of the following

formal education

Green Goods' work units should be grouped based on

functional similarity

due to a series of resignations from the organization, Consert Inc, a large software firm, is facing an acute labor shortage. During which of the following human resource planning steps would the firm contemplate several options to address the labor issue?

goal setting and strategic planning

ESQi

group score to satisfy pay and performance/customer service talent management attitude of employees cleanliness of car speed of service outstanding: branch > average negative impacts (disengaging, low branch scores can't be promoted) work design (autonomy - empowered through customer satisfaction and driving innovation)

Roberto, an efficiency expert, proposes the "just-in-time" inventory method to Wanda, the CEO of Costone Co. If Wanda is to accept the proposal, which of the following changes is Roberto most likely to implement in Costone Co?

he is likely to introduce processes that support lean production

which of the following is the first step in the process of developing a succession plan

identifying the positions that are included in the plan

requires employers to verify and maintain records on applicant's legal rights to work in US

immigration reform and control act of 1986

if a training program focuses primarily on ensuring that employees have product and/or service knowledge, it is supporting the strategic initiative to

improve customer service

Enterprise Rent-A-Car case

selection (people person, sport athletes, and colleges) MBA without IOU promotional opportunity (acquisition - management assistant by end of yr 1, assistant manager by end of yr 2, to VP by moving up in management branches) turnover (25% of new hires leave within first 6 months and another 25% within 2 yrs) 1980 - 2010 (revenue grow more than anything else, so needed steady supply of employees) ESQi incentive pay (up to 20% - compensation) core value - honesty (vote) Assets (local locations, coverage, in/near repair facilities, "We'll pick you up") Employees/culture referral/relationships (insurance integration and technology) operations (7% with buyer power, risk cars - decide when to sell, use cars 6 months longer) HR strategy (competitive advantage, little threat of market entry, coherence)

social networking has become the electronic substitiute for

socializing with co workers

How do statistical forecasting methods differ from judgmental forecasting methods with regard to the labor market?

statistical methods are excellent for capturing historic trends

what should HRM director's attention be focused on

staying updated by those that are forming new strategy and provide that information to the CEO

Josiah has been added by his supervisor to complete a project using the latest technology just acquired from the company. typically, Josiah collects and analyzes data. he usually works alone. this new project would be considered a

stretch assignment

AT&T

strongest: done by one team instead of multiple weakest: a lot less people in their workforce saving money because they have fewer workers and can hopefully reinvest that money elsewhere do or die reinventing existing roles career paths curriculums educational tools to upskill cultivating alternative talent pipelines integrated retrained employees into agile ecosystem lack of union on board from success to stagnate work-life balance (train 15 hours per week outside of work hours) visibility of program was nonexistent

which of the following options for avoiding an expected labor shortage is a slow solution and has low revocability

technological innovation

buttons inc is evaluating its resources so that it can compete with other companies. they have evaluated their plant, equipment, and geographic location. what other physical resource do they need to evaluate to complete this scan?

technology

instead of filling vacant instructor positions with new full-time faculty, Sweetwater College can take advantage of

temporary employees

what role should Sandra play with regard to the company's senior management team

the HRM executive should be an integral member of the senior management team

at what point in the strategic management process should the HRM executive become involved

the HRM executive should be involved in both the formulation and implementation of the strategy

development refers to

the formal education, job experiences, relationships, and assessment that help employees prepare for the future.

if a company decides to compete on cost, and hence hire low-cost offshore labor, the jobs have to be designed so that minimally skilled people who will require little training can perform them. the organization in this case needs to have a centralized structure so that low-level workers are not forced into making too many decisions

true

the motivational approach views attitudinal variables and behavioral variables as the most important outcomes of job design

true

NOT a reason to use one of the seven classes of physical ability tests

very inexpensive to administer

Google case

war for talent in Silicon Valley gTech - support, develop, and manage range of strategic partnerships employees bid on what they were interested in, and managers bid on who was best fit to ensure talent needed are labor market transactions possible? (right to transact) was the market thick enough? (if roles expired and had to be filled at same time, market could allow true choice and value) could Googlers outsmart market? (never got top picks, strategyproof) how specialized the market would be (all could rank and apply, relinquish direct control) match score


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