HR ch 4

Which of the following describes a job in terms of measurable and observable behaviors that an employee must exhibit to do the job well?

Competency-based job analysis

Experts at the ___ performed the earliest form of job analysis and published the Dictionary of Occupational Titles

DOL

Janice, a department store manager, is in the process of writing job descriptions using O*NET. Janice has already reviewed the company's business plan, so what should be her next step?

Develop an organizational chart

Which of the following is the primary disadvantage of using questionnaires to gather job analysis information?

Developing and testing questionnaires is time-consuming

Joaquin records every activity in which he participates at work along with the time it takes him to complete each activity. Which of the following approaches to job analysis data collection is most likely being used at Joaquin's workplace?

Diaries

Which of the following most likely depends on a job's required skills, education level, safety hazards, and degree of responsibility?

Employee compensation

Which of the following is the primary disadvantage of using interviews to collect job analysis data?

Employees may exaggerate or minimize some information

Which of the following guidelines is most likely recommended to managers conducting a job analysis?

Ensure that the questions and the process are clarified to employees

According to research, each of the following work behaviors is considered important in all jobs EXCEPT ________.

Experience

A process chart provides relevant background information during the job analysis process by indication job titles and lines of communication

False

ABC Widgets, Inc. wants to develop a high-performance work system, so its HR department should most likely develop traditional job descriptions rather than competency-based job descriptions

False

Competencies are observable and measurable behaviors, and organizations are required to define competencies based on quantifiable standards developed by the Department of Labor

False

Conducting the job analysis is the sole responsibility of the HR specialist

False

Informal interviews provide quantitative job analysis information, which is why they frequently used by managers who need to determine the relative worth of a job for pay purposes

False

Job enlargement refers to redesigning jobs in a way that increases responsibility and achievement

False

O*NET has become an increasingly popular Web tool for creating and distributing position analysis questionnaires to employees who are located throughout the world

False

Questionnaires developed for the purpose of job analysis are always structured in the form of checklists so that the information can easily be entered into a database

False

Studies suggest that employees are more likely to describe their job duties in the form of simple task statements instead of as ability statements during job analysis interviews

False

The Americans with Disabilities Act (ADA) requires that organizations have job descriptions that list the essential functions of all jobs.

False

The immediate supervisor of a group of workers being interviewed for job analysis purposes is not allowed to attend the session due to concerns about workers failing to provide honest responses to questionsF

False

The information gathered durng a job analysis is primarily used to ensure that firms are in compliance with the EEO, OSHA, and all state governments.

False

Writing a competencies-based job description typically involves compiling a list of job duties.

False

Who argued that the best way to motivate workers is to build opportunities for challenge and achievement into their jobs via job enrichment?

Fredrick Herzberg

Jerome, a manger at an electronics company, needs to gather job analysis information from a large number of employees who perform similar work. Which of the following would be most appropriate for Jerome?

Holding a group interview with a supervisor

Which of the following best supports the argument that jobs should be described in terms of competencies rather than duties?

In high-performance work systems, workers serve as team members rotating among various jobs

Which data collection method is most frequently used in conjunction with direct observation?

Interview

Which of the following data collection techniques would be most useful when writing a job description for a software engineer?

Interviewing employees

Allison, a manager at a large clothing retail store, needs to determine essential duties that have not been assigned to specific employees. Which of the following would most likely provide Allison with this information?

Job analysis

In order for Hollis Construction to be in full compliance with the Americans with Disabilities Act, the manager needs a ___ for each position to validate all human resource activities.

Job analysis

Which of the following terms refers to the procedure used to determine the duties associated with job positions and the characteristics of the people to hire for those positions?

Job analysis

The ___ classfies all workers into one of 23 major groups of jobs that are subdivided into minor groups of jobs and detailed occupations

Standard Occupational Classification

A workflow analyst would most likely focus on which of the following?

A single, quantifiable worker skill

Which term refers to the holistic, integrated and results and goal-oriented process of planning, recruiting, selecting, developing, managing, and compensating employees?

Talent Management

Organization charts show the division of work throughout the organization, how a job relates to others, and where a job fits in the organization

True

Quantitative approaches for collecting job analysis data are more appropriate than qualitative approaches when a manager seeks to compare jobs for pay purposes

True

Some employers collecting job analysis information provide employees with pocket dictating machines and pagers to record activities at random times of the work day

True

The FLSA status section of a job description permits quick identification of a job as exempt or nonexempt from overtime and minimum wage provisions.

True

A ___ is the time it takes to complete a job

Work cycle

While performing the fifth step of a job analysis, it is essential to confirm the validity of collected data with the ___

Worker

The Department of Labor procedure uses a set of standard basic activities known as ___ to describe what a worker must do with respect to data, people, and things

Worker functions

What is the final step in conducting a job analysis?

Writing a job description and job specifications

All of the following types of information will ore likely be collected by a human resources specialist through a job analysis EXCEPT___

employee benefits options

Pocket dictating machines and pagers have replaced traditional diary/log methods in many firms. Which of the following problems have the modern methods most likely eliminated?

employee forgetfulness regarding daily activities

The fourth step in conducting a job analysis most likely involves collecting data about all of the following EXCEPT___

employee turnover rates

Job ________ means assigning workers additional same-level activities.

enlargement

According to the ADA, job duties that employees must be able to perform, with or without reasonable accommodation, are called ________.

essential job functions

An employer is required to make a "reasonable accommodation" for a disabled individual in which of the following situtations?

if a disabled person has the necessary skills, education, and experience to perform the job but is prevented b the job's current structure

Which of the following refers to the human requirements needed for a job, such as education, skills, and personality?

job specifications

Which of the following required workers to make daily listings of the activities in which they engage as well as the amount of time each activity takes?

log

The most important consideration when developing an online job analysis is to ___

make questions and the process as clear as possible

Which of the following websites was developed by the US DOL and serves as a source for managers who need to write job descriptions?

onetcenter.org

Which of the following indicates the division of work within a firm and the lines of authority and communication?

organization chart

A(n)___ is used to collect quantifiable data concerning the duties and responsibilities of various jobs

position analysis questionnarie

A(n) ___ shows the flow of inputs to outputs from a job being analyzed

process chart

The rethinking and redesign of business processes to achieve dramatic improvements in performance is called

reengineering

Most job descriptions contain sections that cover all of the following EXCEPT___

required overtimes

During the job analysis process, it is important to ___ before collecting data about specific job duties and working conditions

select a sample of similar jobs to analyze

Murray, Inc. emphasizes a desire for detail-oriented, motivated employees with strong social skills as indicated in the firm's job ____

specification

Job analysts collecting information through observations and interviews benefit from the use of a(n) ___ to guide the process and ensure consistency

structured list

Which of the following is an example of business process reengineering?

using computerized systems to combine separate tasks

All of the following requirements are typically addressed in job specifications EXCEPT ___

working conditions

According to the ___, an individual must have the requisite skills, educational background, and experience to perform a job's essential functions

ADA

If a manager wants to know "should a job even exist," a workflow analysis should be performed

True

For which of the following job is direct observation NOT a recommended method for collecting job analysis data

Attorney

Conner, a manager at a boat manufacturing firm, takes a talent management approach to his duties. Which of the following would Conner most likely do?

Coordinate recruitment and compensation activities

What has been the most significant impact of modern technology on job analysis methods?

Corporate use of the internet and intranet has enabled HR managers to distribute and collect job analysis surveys to employees in multiple geographic locations

The ___lists a job's specific duties as well as the skills and training needed to perform a particular job

Job description

Which of the following is a written statement that describes the activities, responsibilities, working conditions, and supervisory responsibilities of a job?

Job description

Which of the following is the primary source of information an employer uses to write a job specification?

Job description

The information resulting from a job analysis is used for wrting

Job descriptions

Which of the following terms refers to redesigning jobs in a way that increases the opportunities for the worker to experience feelings of responsibility, achievement, growth, and recognition?

Job enrichment

Jack is an employee a Best Western Hotel. Some weeks he works with the catering group, and other weeks he assists the reservations clerk or the parking attendant. This is an example of

Job rotation

Which terms refers to systematically moving workers from one job to another?

Job rotation

What type of information contained in the job identification section of a job description?

Job title

Purrfect Pets is a local pet supply store with a following of loyal customers who appreciate the personal service the store's employees provide. After a very profitable year, Purrfect Pets is expanding by opening two more stores. Before hiring employees for the new stores, the manager is considering the idea of conducting a job analysis for each position. Which of the following, if true, would best support the argument that the manager should use a position analysis questionnaire to collect job analysis information?

Management wants to develop a pay scale for all employees at Purrfect Pets

Purrfect Pets is a local pet supply store with a following of loyal customers who appreciate the personal service the store's employees provide. After a very profitable year, Purrfect Pets is expanding by opening two more stores. Before hiring employees for the new stores, the manager is considering the idea of conducting a job analysis for each position. Which of the following, if true, would best support the argument that the manager should conduct group interviews to gather job analysis information?

Numerous empoyees at Purrfect Pets perform similar tasks during the work day

One of the problems with direct observation is ___, which is when workers alter their normal activities because they are being watched

Reactivity

Interviews for the purpose of colleting job analysis data will most likely address all of the following topics EXCEPT

Personal hobbies

When a sales job is being filled by an untrained individual, the job specifications list will most likely include ________ as a way to predict which candidate will perform the job well.

Personality traits

Which method for collecting job analysis information is considered best for quantifying the relative worth of a job for compensation purposes?

Position analysis questionnaire

In an effective talent management system, an employee's performance appraisal would initiate training and development opportunities

True

In reengineered business processes, workers tend to become collectively responsible for overall results rather than individually responsible for their own tasks.

True

Many job analysts and employers assert that in today's work environment, job descriptions based on lists of job-specific duties inhibit the worker flexibility that companies need.

True

Purrfect Pets is a local pet supply store with a following of loyal customers who appreciate the personal service the store's employees provide. After a very profitable year, Purrfect Pets is expanding by opening two more stores. Before hiring employees for the new stores, the manager is considering the idea of conducting a job analysis for each position. Which of the following, if true, undermines the argument that the Purrfect Pets manager should observe workers in order to gather job analysis information?

The tasks of most Purrfect Pets employees vary widely from day to day.

Observation as a job analysis data collection method is most appropriate for jobs that involve physical activities

True

After identifying a business process to redesign, the next step in business process reengineering is measuring the performance of the existing process

True

British Petroleum implemented a competency-based skills matrix for its employees. As a result, employee training, appraisals, and rewards relate to the skills and competencies a worker needs to accomplish the goals of the firm.

True

Competency-based job analysis focuses on the knowledge, skills, and behavior of a worker rather than the tasks associated with a particular job.

True

Competency-based job analysis is more worker-focused than traditional job analysis

True

Effective talent management focuses on developing employee competencies that align with strategic goals

True

Which of the following questions will most likely be addressed by a manager who is writing a job description based on a competency-based job analysis?

What should the employee be able to do in order to competently perform this job?

Which of the following is identified by the FLSA status section of a job description?

Whether a job is exempt or nonexempt

The primary drawback of performing a job analysis regards the ___

amount of time a job analysis takes to complete

What is the primary benefit of using a position analysis questionnaire to gather data for job analysis?

classifying jobs for the purpose of assigning salaries

A manager uses the information in a job analysis for all of the following EXCEPT___

complying with FCC regulations

During the job analysis process, the primary purpose of having workers review and modify data collected about their current positions is to ___

confirm that the information is correct and complete

What are the three main categories used in the Dictionary of Occupational Titles to rate, classify, and compare different jobs?

data, people, things

Jennifer, a manager at an engineering firm, has been assigned the task of conducting a job analysis. What should be Jennifer's first step in the process?

deciding how the gathered information will be used