HRM CH 1: Managing Human Resources
training
A planned effort to enable employees to learn job-related knowledge, skills, and behavior
business partner services
Developing effective HR systems that help the organization meet its goals for attracting, keeping, and developing people with the skills it needs.
Which department in an organization is responsible for filing reports required by the government, displaying posters that detail government regulations, and addressing any unlawful behavior?
Human resources
Right to due process
If people believe their rights are being violated, they have the right to a fair and impartial hearing.
performance management
The process of ensuring that employees' activities and outputs match the organization's goals
Types of Human Capital
· Training · Experience · Judgement · Intelligence · Relationship · Insight
Rights of privacy
people have the right to do as they wish in their private lives, and they have the right to control what they reveal about private activities.
Rights of freedom of conscience
people have the right to refuse to do what violates their moral beliefs, as long as these beliefs reflect commonly accepted norms.
ethics
refers to fundamental principles of right and wrong; ethical behavior is behavior that is consistent with those principles.
What is an important element to ensure that HR professionals keep careful and discreet records?
sensitivity to employee privacy
human capital
the organization's employees, described in term of their training, experience, judgement, intelligence, relationships, and insight - add economic value to the organization.
Human Resource Management (HRM)
the policies, practices, and systems that influence employees' behavior, attitudes, and performance
job analysis
the process of getting detailed information about jobs
recruitment
the process through which the organization seeks applicants for potential employment
strategic partner services
the ways HR practices can give the company a competitive advantage.
responsibilities of the HR Department
- Administrative service and transaction - business partner services - strategic partner services
HRM and Sustainable Competitive Advantage
- Are valuable - Cannot be imitated - Have no good substitutes
capital
- Cash - Equipment - Technology - Facilities
The government has established laws and regulations regarding the treatment of employees in which of the following areas? (Select all that apply.)
- EEO - Employee safety and health - Employee pay and benefits - Employee privacy - Job security
human resource expertise
- Essentially involves understanding and carrying out the functions of human resource management. - These behaviors include using HR technology, applying policies and procedures, and keeping up-to-date on HR laws.
Human Resource Planning
- Identifies the number and types of employees the organization will require in order to meet its objectives. - Helps the organization forecast its needs for hiring, training, and reassigning employees.
relationship management
- Involves handling the personal interactions necessary for providing services and supporting the organization's goals. - Behaviors include treating employees respectfully, building trust, and providing great customer service to those served by HR functions.
Communication
- Involves the skills needed to exchange information with others inside and outside the organization. - Include expressing information clearly, providing constructive feedback, and listening effectively.
Global mindset
- Means valuing and considering various people's perspectives. - Behaviors include acquiring knowledge of others cultures, resolving conflicts, and supporting inclusiveness so that all can contribute to their fullest.
In what two ways do human resource professionals maintain positive employee relations?
- Preparing and distributing employee handbooks that detail company policies - Sending out a company newsletter
Leadership and Navigation
- Refers to the organization's processes and programs. - Behaviors include behaving consistently with the organization's culture, encouraging people to collaborate, or setting a vision for the HR function or entire organization.
Ethical HR practices has the following:
- Result in the greatest good for the largest number of people. - Employees practices must respect basic human rights of privacy, due process, consent, and free speech. - Managers must treat employees and customers equitably and fairly.
The basic rights people have according to philosopher Immanuel Kant.
- Right of free consent - Rights of privacy - Rights of freedom of conscience - Right of freedom of speech - Right to due process
consultation
- The ways HR employees guide others in the organization. - Coaching, gathering data to support business decisions, and designing solutions in support of business strategy.
Administrative service and transaction
- handles administrative tasks. - hiring employees - answering questions about benefits
Supervisors' Involvement in HRM
-Help define jobs -Forecast HR needs -Provide training -Interview (and select) candidates -Appraise performance -Recommend pay increases and promotions -Communicate policies -Motivate, with support from pay, benefits, and other rewards
Typical HR departments help establish policies related to all of the following:
Hiring Discipline Promotions Benefits
Right of free consent
People have the right to be treated only as they knowingly and willingly consent to be treated.
Right of freedom of speech
People have the right to criticize an organization's ethics, if they do so in good conscience and their criticism does not violate the rights of individuals in the organization.