HRM-Chapter 1

workforce analytics

A company analyzes employee-related data to determine which departments will need to hire the most employees in the near future. The company then uses this information to hire employees for that department. In doing so, the company is engaged in ______.

human resource planning

A company has determined that it will need to hire 10 additional employees to accommodate its rapid growth. The human resource department is now looking at how it will hire new employees, train them, or reassign current employees. The human resource department is engaged in ______.

ethical

A company whose HR practices result in the greatest good for the largest amount of people, respect basic human rights, and treat employees and customer equitably and fairly have practices that are considered to be ______.

B) overall direction of the company

All of the following are areas in which supervisors have responsibilities related to HR functions except ______. A) employee training B) overall direction of the company C) job analysis and design D) performance appraisals E) determining staffing requirements

sustainable competitive advantage

An organization can succeed if it is better than competitors at something and can stay better at it over a length of time. What is this called?

selection

An organization is identifying applicants who have knowledge, skills, and abilities that will help the organization reach its goals. The organization is in the process of ______.

sustainability

An organization's ability to profit without depleting any of its resources is called ______.

Quality, Customer Satisfaction, and Profitability

By influencing who works for the organization and how those people work, human resource management contributes to which three basic measures of an organization's performance?

Human Resource Management

Chantal helps recruit and hire employees. She is also involved with correcting poor employee behavior. Chantal works in ______.

D) purchasing equipment for the entire company

HR's role in maintaining a high-performance work system may include all of the following EXCEPT A) recruiting people with new skill sets. B) developing training programs. C) establishing behavioral rewards. D) purchasing equipment for the entire company.

employees

Human capital refers to an organization's _____.

Responsible for human resource planning and forecasting; talent management; change management

Match the function of HR departments to its correct responsibility- Support For Strategy

Responsible for orientation; skills training; career development programs

Match the function of HR departments to its correct responsibility- Training and Development

False

True or false: HR generalists usually perform one specific aspect of human resource management.

More favorable company reputation, more satisfied customers, and greater employee productivity.

What are three likely outcomes of an effectively managed human resource department?

Employees, Customers, The Community, and Shareholders

What entities are considered stakeholders of a firm? (Select all that apply)

when the rewards are linked to the individual's or group's achievements

What factor plays an important role in whether pay and benefits will motivate employees?

Training

What function of HR refers to a planned effort by a company to enable employees to learn job-related knowledge, skills, and behavior?

sensitivity to employee privacy

What is an important element to ensure that HR professionals keep careful and discreet records?

Employee development and empowerment

What is the focus of the HR department in a firm that operates with a sustainability strategy?

Employee relations, training and development, recruitment, and compensation.

What practices are part of human resource management?

Consultation

Which HR competency refers to the ways HR employees guide others in the organization?

Compensation and benefits

Which function of HR handles vacation leave administration, retirement plans, and profit sharing?

performance

In a high-_______ work system, a firm's technology, organizational structure, people, and processes work together seamlessly. This results in the firm having an advantage in the competitive environment.

Development

In addition to training, what activity is often offered for employees to acquire further knowledge, skills, and behaviors that enhance their ability to perform their jobs?

external

Internet job postings, online social networks, and college recruiting events are all examples of __________ sources for recruitment.

job design

Juanita is outlining the tasks required for the jobs in her department as well as defining how the work is to be performed. She is completing a(n) _______.

employment at will

Lawsuits over job security will continue to influence HRM practices, particularly in the case of an employer terminating employment at any time without notice, otherwise known as ______.

performance management

Making sure that the activities of employees match the organization's goals is called _____.

Responsible for attitude surveys; labor relations; relocation and outplacement services

Match the function of HR departments to its correct responsibility- Employee Relations

Responsible for job postings; testing; coordinating use of temporary labor

Match the function of HR departments to its correct responsibility- Recruitment and Selection

talent

Once the human resource needs of a firm have been identified, the firm can concentrate on ____________ management, which is a systematic, planned effort to attract, retain, develop, and motivate employees and managers.

training and development

Organizations provide ways for employees to expand their knowledge or refine their skills through the use of ______.

negative

Overall, the general public has a(n) _______ perception of the ethical conduct of U.S. businesses.

Right to due process, right of freedom of speech, and right of free consent.

Select the basic rights people have according to philosopher Immanuel Kant. (Select all that apply)

electronic databases

Some individuals predict that legislation will soon be necessary to protect employees' privacy rights. This need will be driven by the increased use of and access to _______ by employees and employers.

analysis

Tanveer is tasked with obtaining detailed information about the jobs in his organization. He is performing a job _______.

Promotions, Hiring, Discipline, and Benefits

The HR department is involved in establishing and administering personnel policies related to which of the following? (Select all that apply)

Business, Technical, Interpersonal, and Leadership

The competencies for HR professionals fall under which four competencies?

ethics

The fundamental principles of right and wrong in business are referred to as ______.

Human Resources

The government has many laws and regulations concerning the treatment of employees. Which department in an organization is responsible for filing reports required by the government, displaying posters that detail government regulations, and addressing any unlawful behavior?

preparing employee handbooks and company newsletters

The human resource department maintains positive employee relations by ______.

Strategic Partner Services, Business Partner Services, and Administrative Services Transactions

The human resources department is like a business within the company, which provides what three product lines?

recruitment

The process by which an organization seeks applicants for potential employment is called ______.

refuse to do what violates their moral beliefs, as long as these beliefs reflect commonly accepted norms

The right of freedom of conscience means that individuals have the right to ______.

Workforce analytics

The use of quantitative tools and scientific methods to analyze data from HR databases to make evidence-based business decisions is called ______.

Having employees assume responsibility for company actions Having a sense of purpose or vision Emphasizing mutual benefits with customers, vendors and clients Emphasizing fairness

Which of the following are the principles that ethical, successful companies embrace? (Check all that apply.)

E) Putting company needs first.

Which of the following is NOT an ethical principle used by successful companies? A) Sharing company vision. B) Demonstrating fairness. C) Emphasizing mutual benefits to customers. D) Taking responsibility for company actions. E) Putting company needs first.

They are rare human resources, nothing can be substituted for them, and they are valuable human resources.

Which three describe the characteristics of a company's most talented, committed, and experienced employees?

Evidence

_________-based HR uses data to understand how human resource practices affect the company's performance.