HRM Chapter 11

Which of the following statements is true of a positive settlement zone? A. It refers to an overlap between an organization's and its union's demands and expectations in the bargaining zone. B. It refers to a phase in the negotiation process that prohibits the use of mediation or arbitration in case of a disagreement. C. It refers to an organization achieving the desired results in a negotiation without giving in to the employees' demands. D. It refers to a situation where both the management of an organization and its employees agree to have a third-party intervention.

A. It refers to an overlap between an organization's and its union's demands and expectations in the bargaining zone.

Which of the following statements is true of the American Federation of Labor (AF of L)? A. It served as an umbrella organization, with members joining individual unions affiliated with it. B. It merged with the Knights of Labor in 1995 to consolidate the strengths of both organizations. C. It resorted to extreme violence as a means of settling labor disputes. D. It focused on the legislative and political activities that affected workers.

A. It served as an umbrella organization, with members joining individual unions affiliated with it.

The _____ requires that national labor unions elect new leaders at least once every 5 years. A. Landrum-Griffin Act B. Wagner Act C. Sherman Antitrust Act D. Taft-Hartley Act

A. Landrum-Griffin Act

The second step in the unionization process is: A. asking the National Labor Relations Board to define the bargaining unit. B. asking the National Labor Relations Board to conduct a secret ballot election. C. getting 30 percent of the workers eligible to be represented by the union to sign authorization cards. D. instituting grievance procedures for resolving disputes between management and the union.

A. asking the National Labor Relations Board to define the bargaining unit.

To request a union certification election, at least 50 percent of the eligible workers within the bargaining unit should sign authorization cards. A. false B. true

A. false

A wildcat strike is an illegal form of labor action. A. true B. false

A. true

_____ may be included in collective bargaining only if both parties agree. A. Mandatory items B. Permissive items C. Intellectual items D. Obligatory items

B. Permissive items

If the union membership votes to reject the labor contract after an agreement has been reached between the union and management, then: A. the union loses its bargaining power. B. the parties must return to the bargaining table. C. the parties must directly seek government intervention. D. the party that can show reasonable cause has the final say.

B. the parties must return to the bargaining table.

Strikebreakers are temporary workers brought in as replacements for striking employees. A. false B. true

B. true

The negotiations between the management and the union members of a telecommunications company have been going on for four months. However, both parties are unable to agree on a contract. They now feel that reaching an agreement is not imminent. In this case, the management and the union members have reached: A. a lockout. B. their resistance point. C. an impasse. D. their target point.

C. an impasse.

The American Federation of Labor (AF of L) focused on _____. A. controlling the supply of skilled labor B. organizing employees by industry C. better employment contracts D. legislative and political activities

C. better employment contracts

A _____ occurs when workers suddenly go on strike, without the authorization of the striker's union and while a binding labor agreement is still in effect. A. slowdown strike B. partial strike C. wildcat strike D. work-in strike

C. wildcat strike

Which of the following statements is true of the Congress of Industrial Organizations (CIO)? A. It merged with the Industrial Workers of the World in 1995. B. It emerged from a dissenting faction of the Knights of Labor. C. It classified workers according to their crafts. D. It organized the steel, mining, and meatpacking industries.

D. It organized the steel, mining, and meatpacking industries.

Which of the following statements is true of the Wagner Act? A. It prohibits convicted felons from holding national union office. B. It requires unions to file annual financial statements with the Department of Labor. C. It requires that national labor unions elect new leaders at least once every 5 years. D. It prohibits employers from engaging in certain unfair labor practices.

D. It prohibits employers from engaging in certain unfair labor practices.

When there is a difference of opinion between an employee who is a union member and his or her supervisor, the employee can initially take his or her complaint to _____. A. the chief management officer B. an arbitrator C. an expatriate D. the shop steward

D. the shop steward