HRM Course 2.1

a

QN=7 True or False: Global competition is a trend in the workforce a. True b. False

b

QN=15 True or False: There is a federal law that prohibits the use of social media in the recruitment or background check process. a. True b. False

d

QN=48 What impacts the brand and reputation of a company? a. Size and Age b. Profitability c. Location d. All of the above

a

QN=49 True or False: The source of the recruitment message should be credible and an expert a. True b. False

b

QN=5 True or False: external hires are 81% more likely to be fired from their new jobs than were those who had been promoted from within the firm a. True b. False

b

QN=50 True or False: Knowledge of the law is only necessary in an employee relations role or HR generalist role a. True b. False

cd

QN=6 What is an option during a labor shortage? a. Force someone to retire b. Fire an employee you don't like c. Reassign Work d. Outsource

a

QN=8 What are disadvantages of an external approach? a. Hurts morale b. Lack of fresh ideas c. Less expensive

abc

QN=9 What does workforce planning do? a. Align workforce requirements to strategic plans b. Identify and implement workforce shortage and reduction strategies c. Discover where gaps exist between current and future competency requirements d. None of the other

ac

QN=1 What are the cons of structured questionnaires? a. Time to develop b. Can only be given to one employee at a time c. Distortion of responses

c

QN=10 Apple uses what competitive advantage? a. Customer Intimacy b. Operational Excellence c. Product Leadership

a

QN=11 True or False: Training is important to creating an effective recruiter a. True b. False

d

QN=12 What are potential targets for company's doing targeted recruiting? a. Race b. Gender c. Students d. All of the other

d

QN=13 Select the challenges for mobile device usage recruitment a. Time b. Testing c. Text/Content d. All of the other

c

QN=14 What popular social media website is used in sourcing for recruitment? (also find passive candidates) a. Facebook b. Twitter c. LinkedIn

c

QN=16 What is the purpose of an affirmative action plan? a. to fill a quota of minorities b. to punish employers c. to improve employment outcomes for groups that have been traditionally underrepresented

a

QN=17 What is the traditional EEOC definition for diversity? a. differences in gender, race, and age b. all the ways in which we differ c. different attitudes, perspectives and backgrounds among applicants

b

QN=18 True or False: Diversity recruiting is a trend a. True b. False

b

QN=19 Inclusion is about... a. quantity b. quality c. quantity and quality d. none of the other

a

QN=2 What is a pros of job observation? a. Actual exposure to the job b. Good for jobs done mentally c. Requires some training time

abc

QN=20 Select the factors that affect global markets a. education-human capital b. culture c. political-legal system d. US unemployment rate

a

QN=21 True or False: Applicant Tracking systems can be used to organize candidates who apply to a position a. True b.False

abc

QN=22 A background check can consist of... Check all that apply. a. Drug Screen b. Credit Check c. Criminal Background Check d. None of the other

a

QN=23 Firm based competencies are... a. How well will the candidate fit into the organizational culture b. The specific capabilities that the job will require over the next few years c. The candidate has the skills to lead his or her prospective team, and how do they overlap with other members' skills

ab

QN=24 Workers reporting substance use and abuse... (check all that apply) a. have higher rates of turnover and absenteeism b. are more likely to have missed two + days of work in the past month due to illness or injury c. are most likely to steal

abc

QN=25 What laws apply to background checks? Select all that apply a. Ban the Box b. Fair Credit Reporting Act c. EEOC d. None of the other

b

QN=26 True or False: Users are encouraged to use selection procedures which are just valid. a. True b. False

a

QN=27 How can you avoid bias? a. Training b. You cannot avoid bias c. Using one assessor

b

QN=28 "What would you do if an employee lied to you" is an example of what kind of interview question? a. Knowledge b. Situational c. Behavioral d. Other

a

QN=29 True or False: You should complete an evaluation after each interview. a. True b. False

a

QN=3 Is the ripple effect a potential disadvantage of an internal or external approach? a. Internal b. External

a

QN=30 True or False: A job description should be included in the offer package a. True b. False

a

QN=31 Comparing Delta and American Airlines represents which external force? a. Competitors b. Threat of Substitution c. Globalization d. Geography

d

QN=32 Which of the following is not an example of an internal force? a. Employee development b. Turnover c. Current labor profile d. Labor market

a

QN=33 Which is not one of the paths of competitive advantage that were talked about? a. Brand Recognition b. Customer Intimacy c. Product Leadership d. Operational Excellence

b

QN=34 Walmart has which competitive advantage? a. Customer Intimacy b. Operational Excellence c. Product Leadership d. None of the above

c

QN=35 What is the first step in workforce planning? a. Data Analysis b. Evaluation c. Strategy d. Data Collection

b

QN=36 Which is not an advantage of an internal approach? a. Less Expensive b. New Ideas c. Motivating d. Train for specific needs

a

QN=37 True or False: Promote within whenever possible a. True b. False

e

QN=38 Which of the following are solutions to labor shortages? a. Temporary labor b. Outsource c. Reassign Work d. Replace with Technology e. All of the Above

d

QN=39 What factors should you consider when deciding how to handle labor shortage? a. How many workers? b. What job did they work? c. The reason people left d. How many workers? -and- What job did they work?

ab

QN=4 Which of the following are advantages of hiring internally? a. Encourages long-term commitment b. Nice PR for organizations c. Increases diversity d. Allows for new ideas

a

QN=40 What are examples of trends in the workforce? a. Workforce Skills Gap b. Lack of Workforce Diversity c. National Competition

abcd

QN=41 Select all of the examples of a core competency a. Relationship Management b. Leadership and Navigation c. Ethical Practice d. Communication

b

QN=42 Which of the following is not a method of job analysis? a. Job performance b. Training c. Job Observation d. Critical Incident Analysis

b

QN=43 True or False: Job observation is a good method for job analysis for jobs done mentally a. True b. False

a

QN=44 What is knowledge? a. Required factual information b. Personality traits or legal requirements c. External capability of performing a task d. Internal capacity to perform a task

abc

QN=45 Select the components you need to perform a job a. Motivation b. Efficiency c. Mental Capacity

abd

QN=46 Which of the following would increase recruiter effectiveness? a. Diversity and Sensitivity Skills b. Timely Feedback c. Working Alone d. Great Communication Skills

d

QN=47 What impacts the persuasiveness of a recruitment message? a. Media Richness b. Personal Focus c. Providing in depth information d. Both A and B