HTM351 Final
What are the annual sales for Café expected to reach the first year?
$1,000,000
A restaurant with a million-dollar sales volume per year can generate __________ per year in profit before taxes.
$150,000 to $200,000
The cost of a POS system with two or three stations in the dining area, one in the bar, one in the manager s office, plus printers in the kitchen is about:.
$18,000- $20,000
The initial fee to open a Jimmy Johns for franchise buyers is __________.
$35,000
Cutting out only one hour each day of broiler on time can translate to a savings of around _____annually.
$450
A 100-seat fully equipped casual dining restaurants may cost ______ per seat.
$6,000 - $10,000
If a restaurant offers a steak on the menu that costs $5 and sells for $14.95, the contribution margin is __________ for every steak sol
$9.95
If your restaurant operates with a profit margin of around 5 percent, you ll need about __________ worth of sales to earn $450.
$9000
People will often travel __________ or more to reach a restaurant with a great reputation.
1 hour
Restaurant equipment is generally thought to have a life expectancy of about __________ years.
10
It is estimated that about ¬¬¬¬¬¬___________ Americans suffer from some type of food allergy.
12 million
H.G. Parsa found the actual failure rate of restaurants during the third year of operation is
14%
Several of the leading restaurant chains have found that teenagers beginning at age __________ are excellent candidates for doing almost every restaurant job.
16
Without the use of a germicide, the rinse water must be __________.
180°F
Loans cannot be made at more than __________ interest over the prime lending rate.
2.75%
The normal pouring cost for beer is about __________.
25%
Up to __________ of the meals eaten away from home are for pleasure.
25%
An important guideline to ensure that the safe internal temperature is achieved in microwave cooking is to add a minimum of __________ to the recommended internal cooking temperature. Correct Answer
25°F
Notices stating that a license has been applied for must be placed in the newspaper and posted in the window of the restaurant. This notice must be posted for a minimum of __________.
30 days
How many restaurants in New York have celebrated their 100th year anniversaries?
35
Delmonico expanded to how many locations?
4
Surveys show that _______to________ percent of all table service customers arrive in pairs.
40 to 50
In 1919, there were about __________ restaurants in the United States.
42,600
______________ percent of customers say they are likely to make a restaurant choice based on a restaurant s efforts to conserve energy and water.
45%
Intermediate loans are made for up to __________ years.
5
The best lease for a new restaurateur to make is a(n) __________ lease with an option to renew.
5-year
For the past few years, the SBA loan interest rate has hovered around _________, depending on the amount being borrowed and the collateral pledged.
5.50% to 7.50%
_________% of the employees will steal given the opportunity
50%
The best storage temperature for champagne is between __________.
50°F and 55°F
Restaurant chains with preplanned restaurant concepts generally reduce the opening timeline by __________ months.
6 to 12
According to the Environmental Defense Fund and Restaurant Associates coffee totals __________ in restaurant sales each year.
700 Billion
Generally, in a table-service restaurant, there should be at least __________ entrées.
8
Which is the reason why salads have become the preferred starter in an increasing number of restaurants?
A wide variety of salad items and inexpensive and always fresh are both correct answers
Soul food
African Americans
MICROS __________ allows operations to manage by exception by monitors conditions and comparing them to established standards.
Alert Manager
Whose mission is to awaken our thinking about food selection and its relationship to the planet?
Alice Waters
The __________ studies past sales experience records, confers with manager, keeps alert to holidays and special events, etc.
Assistant Manager
MenuLink has developed a new feature that provides a method in which the receiving store can process material transfers in the same general way as if the materials were purchased from a food vendor who is enabled for electronic ordering and invoicing. This is called a(n):
Automated Raw Material Transfer
In order to avoid calling out names and thus annoying other guests some restaurants give guests a ________________________ that lets them know when their table is ready.
Beeper device
Which of the following is a not a practical use for a microwave?
Braising
Which of the following is a popular way to buy local, seasonal food directly from a farmer?
CSA
Which of the following is not a Theme restaurant?
CUT
Which is not a consideration in menu planning?
Capabilities of the servers
Which of the following is not a fortified wine
Champagnes
What is the name of the sauce that contains Demi-glace, mushrooms, tomato, and white wine?
Chasseur
Since the best defense against an allergic reaction is avoiding the specific ingredient, a common tool used in many restaurants is the___________________.
Chef card
What is the wine of choice to match pasta primavera made with smoked tomatoes?
Chianti
Who opened the establishment in Boston that is thought to be the beginning of the American restaurant industry?
Coles
The grade __________ of meat comes from older cattle and lacks tenderness.
Commercial
Which is the difference between the sales price and the cost of the item?
Contribution margin
Which is the most important part of the kitchen layout?
Cooking line
When building a food purchase system which of the following is the first step in the process?
Determine food standards
Contribution margin
Dinner-house
Which statement is not true?
Dram Shop laws make it possible for servers to sue intoxicated guests for any accidents.
Red wine gains its color during which process?
Fermentation (發酵)
Which refers to the cuisine and service provided in restaurants where food, drink, and service are expensive and usually leisurely?
Fine dining
What type of organizational chart works best for a small restaurant with few employees?
Flat
Outbreaks of food-borne or water-borne diseases are usually caused by all but which of the following?
Foods cooked directly after handling
Which partnerships have complete liability, but full management rights?
General partnership
Aquaculture is which of the following food producing process?
Growing fish and shellfish in containment ponds in the ocean or along the shore
The main inspection system the FSIS uses is the _______________ system.
HACCP
When asked by the author and others what helped most in getting where you are today, which of the following was the number one factor?
Hard work
Outback Steakhouse has five principles for success, they are:
Hospitality, sharing, quality, fun and courage
What is the pass ?
Hot plate area where plated items are picked up by the servers
What does the product mix show?
How many items were sold
__________ is credited with being the first restaurant to franchise.
Howard Johnson s
Nearly all restaurants have an almost ______________cycle:
Human life
Which is NOT true with regards to staphylococcus(葡萄球菌)?
It has a long incubation period
Which is the advantage of an open platform advantage?
It is more flexibility with a smaller footprint.
Operators who frequently use canned fruits or vegetables perform can-cutting tests, usually in the __________________.
Late fall
__________ power is derived from an individual s position in an organization.
Legitimate
Which of the following statement is incorrect? Don t open a restaurant unless you
Like cooking and all your friends love your food.
One of the things that made Chez Panisse popular was which of the following?
Local fresh produce
__________ assumes that customers change and that they want new menu items, new atmosphere, and sometimes new service.
Marketing
Which is a compact, dense, boneless cut of meat?
New York Strip
__________ was quoted saying If you have fun at what you do, you ll never work a day in your life ?
Norman Brinker
Vetri is the chef and owner of which of the following award winning restaurant?
Osteria
The handheld device used to enter inventory amounts into the system is called a:
PDA
In a partnership, who is responsible if things go wrong?
Partners making decisions
The more popular varietals of red wine include all but which of the following?
Pinot Grigio
With grilled salmon, nowadays, the wine of choice seems to be a __________.
Pinot noir
The first known quick-service restaurant dates back to the 1870s, when a New York City foodservice establishment called the __________.
Plate House
POS system stands for __________.
Point of Sale
Which type of steak is taken from the thick end of the short loin, has a T-bone and a sizable piece of tenderloin?
Porterhouse
A good mission statement should contain the following three things:
Purpose, values and goals
Few restaurant management students opt for ____________________management, believing it lacks the variety, glamour and opportunity for self-expression.
Quick service
Quartz fired ovens are used for which purpose?
Quickly heat up frozen entrees
Which is the prime source of information for restaurant location decisions?
Real estate agents
shopper
Red Book
Which person said, The benefits of having an open kitchen are that it brings energy to the dining room, creates a show for the guest like watching a performance, and it gives the customer a sense of being on the inside similar to a reality TV show ?
Roland Passot
Independently owned and managed companies set up to provide debt and equity capital to small businesses are called __________.
SBICs
The_______________, whose surface has sections separately controlled for temperature, can cook different foods at different temperatures at the same time
Sectionalized griddle
What is the first thing a chef owner should do?
Share in management, food preparation and marketing
The __________ grade of meat is similar to select, but is less juicy and tender.
Standard
Which chef worked in several successful restaurants (including Chez Panisse) and is now the owner of Lucques, O., and The Hungry Cat?
Suzanne Goin
China is divided into which culinary districts?
Szechuan, Hunan, and Cantonese
Which of the following does not contain gluten?
Tahini
Which can be converted into job instructions?
Task analysis
The text states that which of the following is fundamental to the entire human resource function?
Task and job analysis
Which of the following is NOT one of the Seven Commandments of Customer service?
The guest is always right
__________ sexual harassment involves a customer or client and an employee.
Third-party
What is the biggest energy user in the commercial kitchen?
Traditional range
The __________ grade applies to highly specialized produce, a very small percentage of the total crop. This grade is rarely used on most commodities because it is too costly to pack.
U.S. Fancy
The government agency responsible for grading food products is the __________.
USDA
Who is responsible for maintaining inspection services at principal shipping points and terminal markets?
USDA
_________ is the articulation of the mission of the organization in such an appealing way that it vividly conveys what it can be like in the future.
Vision
Which type of wine is best served with white meat pork, turkey, chicken, veal, fish, and shellfish?
White
Which of the following are the ingredients for sauce Newburg?
White sauce, paprika, shallot, sherry wine, and butter
Which of the following is not part of the planning process of concept development?
Who will train the staff?
Who is the chef-owner of Spago?
Wolfgang Puck
Which is the most widely used advertising medium in North America?
Yellow Pages
Raw bars or restaurants do not serve food
above 116°F
According to the product levels described in the text, the __________ product includes services, such as automatic acceptance of certain credit cards, valet parking, and table reservation service.
augmented (增強的)
Which is the best way for restaurants to demonstrate a long-term commitment to becoming more sustainable?
biodegradable takeout packaging
Marketing focuses on the needs of the __________
buyer
The bank wants __________, which they can take should the loan not be paid
collateral
When incorporating, the first step should always be to __________.
consult an attorney
A forced-air convection oven is similar to a(n) __________ except that a fan or rotor, usually located in the back, makes for rapid circulation of the air and quicker heating of the food.
conventional oven
A group of investors who get together to buy or build a restaurant usually form a(n) __________.
corporation
Opening and operating a restaurant takes:
dedication, high energy, ambition, persistence
Employee __________ programs deal with perspectives, attitudes and feelings about the restaurant, the job, the customers and the boss.
development
Planning for contingencies is part of __________.
development
In conflict resolution, the first of the guiding principles is to preserve ______________.
dignity and respect
Easy access to restaurant Web sites is important. It is also helpful to include:
directions and parking information
Vegan restaurants
do not serve dairy or meat
A(n)__________ menu lists the food items served only on a particular day.
du jour
What is meant by the phrase a piece of the action ?
encouraging unit managers to acquire, through purchase, a percentage of the store they manage
The last step in the planning process is __________
evaluation
A(n) _______________ takes in outside dry air and pass it through loosely woven pads.
evaporative cooler
What is the first goal for an orientation program?
explain the company history, philosophy, mission, goals, and objectives
It is most common to find employee meals treated as a(n) __________ for a restaurant operation.
food cost
Restaurants can use programs like ChefTec, which shows the actual food cost compared with the ideal food cost. This is called_______________________.
food optimization
The cost of food sold divided by food revenue equals the __________.
food-cost percentage
The first step in the planning process is __________
forecasting
In the recent past, most food-service millionaires have been __________.
franchisers
Restaurant owners should avoid ¬¬¬¬¬¬_________________-that is, engaging in public relations tactics (such as Joining programs) in order to portray the company as being more engaged in environmentally friendly practices than it really is
greenwashing
The most effective way to check an employee s references is to follow-up by __________.
hone
The second step in the HACCP system is to __________.
identify critical control points
According to the text performance standards _________.
identify the outcome of the work
Back-office systems aid inventory control by quickly recording the inventory and easily allowing new stock to be addeThis is called:
inventory control
Which is both an advantage and disadvantage of a microwave oven?
its speed for small quantity cooking
Aloha s virtual order processing communicates between the __________
kitchen and waitstaff
To be effective, learner-controlled instruction presumes the availability of __________.
learning resources
Marketing efforts are most needed __________.
low periods
The location of the restaurant is generally to be of _________ importance
major
In drawing up a restaurant mission statement, the following features should be explicit:
market(s) served kinds of food served ethical standards all answers are correct.
According to the text, food-cost percentage should be calculated at least __________.
monthly
The Educational Foundation of the National Restaurant Association has developed a Foodservice Management Professional Credential (FMP). This credential has minimum requirements and/or an examination with five sections. The five sections include all except __________.
promotion and development
The first restaurant ever was called a __________.
public dining room
In the __________ type of sexual harassment, submission to or rejection of a sexual favor is used as the basis for employment decisions regarding that employee.
quid pro quo(交換條件)
Over the years, experience has shown that ___________.
red wine is best served with beef, lamb, game, or duck
The most useful source for finding employees is __________.
referrals by current employees
A flip is made from:
rum, beer, beaten eggs, and spices
The U.S. Department of Labor, Wage, and Hour Division deals with __________ discrimination.
sex and age
The length of time an item can be stored without appreciable loss in quality or weight is called __________.
shelf life
Some restaurants use the services of a/an _____________ who makes a reservation at the restaurant, arrives, and has a meal like any other guest so that they can rate the performance of the restaurant.
shopper
Behavioral scientists urge that __________.
specific behavior be emphasized rather than general praise
The cost of leasing a building is usually in __________
square foot per month
The I-9 form is proof of having documented?
tax numbers
According to experts, an employer who is irritated and unhappy with an employee s behavior should __________.
tell the employee about it
Food and wine are described by flavor and texture, textures are __________.
the qualities in the food and wine that are felt in the mouth
Under third party liability __________.
the servers are responsible for any accidents that an intoxicated guest may have
The T in SWOT assessment stands for __________.
threats
A can-cutting test should determine the ________.
unit cost
In order to stop employees from coming in early and taking a socialization break some restaurants have:
used programs that will not allow employees to clock in more than 10 minutes early and 5 minutes late
Two of the main menu pricing strategies include
using a comparative approach and/or price and multiply by the ratio necessary to achieve a food-cost percentage
The extent to which the restaurant can be seen for a reasonable amount of time and whether the potential guest is walking or driving is the concept of __________.
visibility
The W in SWOT assessment stands for
weaknesses
The product mix is a list of what was sold __________.
yesterday
