HUMAN BEHAVIOR IN BUS ADMIN Exam 1

The three effects of positive organizational behavior are amplifying, buffering, and positivity.

True

is a means of weakening a behavior by ignoring it or making sure it is not reinforced.

Extinction

Acting unethically also means that the person is participating in illegal activity.

False

Explaining the what, where, how, and why is an example of being fit and fair when monitoring performance.

False

Intense political debate is a technique of practicing mindfulness.

False

Perception is the process of becoming consciously aware of something or someone.

False

The 3 Cs of effective teams include charters and strategies, composition, and conscientiousness.

False

occurs when we hold others less accountable for unethical behavior when it's carried out through third parties.

Indirect blindness

is the extent to which an individual identifies with an organization and commits to its goals.

Organizational commitment

Intensity pertains to the amount of effort being invested in an activity.

True

Intrinsic rewards are psychic and self-granted.

True

Motivation explains why we do the things we do.

True

Organizations should encourage positive deviance in the workplace.

True

Perception is influenced by three key components: the characteristics of the perceiver, of the target, and of the situation.

True

Renowned psychologist, Martin Seligman, proposed that "well-being" is made up positive emotions, engagement, relationships, meaning, and achievement (or PERMA).

True

When making attributions about a worker's performance, people can assign responsibility to either internal or external factors.

True

Which of the following is not an example of a hygiene factor in Herzberg's motivator-hygiene model?

advancement

Which of the following are the 3 Cs of team players?

committed, collaborative, competent

Team ________ describes the collection of jobs, personalities, knowledge, skills, abilities, and experience levels of team members.

composition

Harold Kelley hypothesized that people make causal attributions by observing

consensus, distinctiveness, and consistency

Forms of trust include all of the following except

constructive

Rosario and Pamela work together. They are also friends outside of work. Rosario and Pamela are constantly texting each other. Their supervisor comments that, while this might be fine outside of work, it's inappropriate to constantly text each other in the office. This is an example of

context of interaction

Which of the following is Step 1 in the three steps of the applied approach to problem solving?

define the problem

Lorenzo, a new lawyer at Hughes, Hernandez, and Long, is under pressure to maximize his billable hours. If he doesn't bill enough hours, he will receive negative performance reviews and is likely to lose his job. Lorenzo starts rounding up the minutes on each of his phone calls and meetings to the next 10-minute level. This is an example of

ill-conceived goals

Which of the following is an organizational function of a group?

implementing complex decisions

Effective feedback is

information

Which three roles are especially important to groups?

initiator, orienter, energizer

Which of the following is the most fixed of a person's individual differences?

intelligence

perspective states that behavior is a function of interdependent person and situation factors.

interactional

Which of the following is not an element of emotional intelligence?

intrapersonal intelligence

Self-determination theory focuses on the needs that drive ________ motivation.

intrinsic

A person will experience ________ when his or her outcome to input ratio is less than that of a relevant comparison person.

negative inequity

Marcos set himself a goal of being able to hold plank for 5 minutes by the end of 4 weeks. This is a(n) ________ goal.

performance

refers to how long we focus on an activity.

persistence

Which of the following is not a factor that affects perceptions of feedback?

personal relationship with the feedback giver

Which of the following is not a primary output and function of most performance management systems?

providing punishment

Manuel works for ABC Corporation. He feels quite comfortable expressing his opinions about a wide variety of issues facing the company without fear of reprisal. This reflects ABC's

psychological safety

Xavier and Kevin both work as line employees at the Widget Corporation plant. They are both big fans of the San Francisco Forty-Niners and meet at game times in local sports bars to watch the game. They are probably providing ________ to each other.

social companionship

Samantha is ambitious and has taken a position with XYZ Corporation as a management trainee. She is looking forward to going through challenging projects as she rotates through several departments of the company over the next two years. However, she also just became engaged, and wants to spend time with her fiancé. Which of the following would best describe what Samantha is seeking?

total rewards

is the shared belief that drives people to help others who are suffering.

Compassion

are the statistical measurements of populations and their qualities (such as age, race, gender, or income) over time.

Demographics

"Individual differences" is a narrow category only used to describe the "Big Five" personality attributes.

False

Job enlargement is the process of modifying a job to increase the opportunities to experience achievement, recognition, stimulating work, responsibility, and advancement.

False

Research has shown that despite the assumption many managers make, proactivity is unrelated to work performance.

False

Step 1 of the performance management process is monitoring and evaluating performance.

False

Teams composed of specialists from different areas are called virtual teams.

False

The four skills most desired by employers for workforce 2020 are critical thinking, technical expertise, problem solving, and financial management.

False

The two types of roles that are very important to effective group functioning are forming and storming.

False

Theory X employees find self-engaging activities within the company and are committed to their jobs.

False

Which of the following statements is true?

Employees' level of flourishing is related to organizational outcomes such as productivity and financial performance.

A learning goal involves enhancing knowledge or skill.

True

Asking for frequent feedback is a way to foster engagement in the workplace.

True

Attitudes have three components: affective, cognitive, and behavioral.

True

People with __________ often see the causes of events in their lives as due to luck or other environmental factors.

an external locus of control

What form of diversity management is an organization adopting when it assumes that all diverse people will learn to fit in or become like the dominant group?

assimilation

Personal attitudes affect ________ via ________.

behavior; intentions

What kind of a response is a manager completing when he or she eliminates the situation in which the problem occurs?

dissolving

Expectancy theory states that people are motivated to behave in ways that produce desired combinations of ________ outcomes.

expected

If a person views a situation as having high consensus, high distinctiveness, and low consistency, he or she is likely to make an attribution of

external causes

The need for belonging is part of the need for

love

The final step of the three-step approach of the organizing framework is

make recommendations

Interpersonal skills involve all of the following except

teamwork

Schwartz's model suggests that

values may conflict with each other

Damarra recently visited the Mayan temple at Chitzen Itza in the Yucatan. She was humbled by its feeling of age and history, particularly because she is of Mayan descent. ________ is the emotion she is likely feeling.

Awe

An _______ is the person who promotes greater understanding through examples or exploration of implications for a group.

elaborator

Sam needs to study for an upcoming test in his business law course. His roommate is driving him crazy by singing and whistling. Sam heads for the library and finds a quiet room in the back so he can study more effectively. Sam is increasing his

mindfulness

With only five years left until his planned retirement, Edward was quite upset when he was removed from a project team comprised mostly of Millennials. It is quite possible that the Millennials were reacting to a __________ of older workers.

stereotype

The two components of hope are willpower and waypower.

True

The "organizing framework" for understanding and applying OB is based on the systems approach.

True

The first step in the Reina model for rebuilding trust is to acknowledge what caused trust to be compromised.

True