Human Relations Organizations

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Frederick Taylor,

"father of scientific management," focused on analyzing and redesigning jobs more efficiently in the late 1800s and early 1900s, which led to the idea of mass production.

organizational behavior

As individuals and groups interact, their collective behavior constitutes the organization's behavior. The collective behavior of an organization's individuals and groups.

Fredrick Taylor

Father of scientific management. Concentrated on evaluating and remodeling jobs more efficiently.

System approach

Focuses on the full system with an emphasis on the relations between its constituents.

Human relations

Fuels behavior

Three levels of behavior

Individual, group, and organizational

Human Relations

Interactions among people. The goal to create win-win situation by satisfying employee needs while achieving organizational objectives.

True statement about human relations

Problems normally occur when the psychological contract is not met.

Douglas McGregor

Published Theory X and Theory Y in the 1960"s

Theory Z

The theory that integrated common business practices in the Unites States and Japan into one middle-ground framework appropriate for use in the United States is Williams Ouchis

system

a set of two or more interactive elements

3 levels of behavior

are individual, group, and organizational

interpersonal

basis on which human relations are built. The ability to work well with a diversity of people.

True statement in human relations

changing the situation can enable a party to ignore his or her personal behavior

In 1800, Robert Owen

considered the first manager-entrepreneur to understand the need to improve the work environment and the employee's overall situation

Group behavior

consists of the things two or more people do and say as they interact

Robert Owen

he stated that returns would rise if workers were given adequate food and accommodation. Considered to be the first manager-entrepreneur to recognize the necessity of bettering the work environment and the employee's general plight.

Eric Berne

introduced transactional analysis (TA)

Organization

is a group of people working to achieve one or more objectives

Elton Mayo

is called the "father of human relations.

Leadership skill

is the ability to influence others and work well in teams

Interpersonal skill

is the ability to work well with a diversity of people. Basis on which human relations are built.

Performance

is the extent to which expectations or objectives have been met.

The goal of Human Relations

is to create a win-win situation by satisfying employee needs while achieving organizational objectives.

Behavior

is what people do and say

Organizational behavior

it is based on a robust foundation of scientific theory and research. Mainly based on psychology and sociology

Win Win situation

occurs when the organization and the employees both get what they want.

Robert Owen

real father of personal administration in the 1920's

Total Person Approach

realizes that an organization employs the whole person, not just his or her job skills.

Hawthorne effect

refers to an increase in performance caused by the special attention given to employees, rather than tangible changes in the work.

intrapersonal skills

skills that are within the individual and include characteristics such as personality, attitudes, self-concept, and integrity. Basis on which careers grow.

The psychological contract

the shared expectations between people

Douglas Mcgregor

who published theory x and theory y in the 1960's


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