Human Relations Organizations
Frederick Taylor,
"father of scientific management," focused on analyzing and redesigning jobs more efficiently in the late 1800s and early 1900s, which led to the idea of mass production.
organizational behavior
As individuals and groups interact, their collective behavior constitutes the organization's behavior. The collective behavior of an organization's individuals and groups.
Fredrick Taylor
Father of scientific management. Concentrated on evaluating and remodeling jobs more efficiently.
System approach
Focuses on the full system with an emphasis on the relations between its constituents.
Human relations
Fuels behavior
Three levels of behavior
Individual, group, and organizational
Human Relations
Interactions among people. The goal to create win-win situation by satisfying employee needs while achieving organizational objectives.
True statement about human relations
Problems normally occur when the psychological contract is not met.
Douglas McGregor
Published Theory X and Theory Y in the 1960"s
Theory Z
The theory that integrated common business practices in the Unites States and Japan into one middle-ground framework appropriate for use in the United States is Williams Ouchis
system
a set of two or more interactive elements
3 levels of behavior
are individual, group, and organizational
interpersonal
basis on which human relations are built. The ability to work well with a diversity of people.
True statement in human relations
changing the situation can enable a party to ignore his or her personal behavior
In 1800, Robert Owen
considered the first manager-entrepreneur to understand the need to improve the work environment and the employee's overall situation
Group behavior
consists of the things two or more people do and say as they interact
Robert Owen
he stated that returns would rise if workers were given adequate food and accommodation. Considered to be the first manager-entrepreneur to recognize the necessity of bettering the work environment and the employee's general plight.
Eric Berne
introduced transactional analysis (TA)
Organization
is a group of people working to achieve one or more objectives
Elton Mayo
is called the "father of human relations.
Leadership skill
is the ability to influence others and work well in teams
Interpersonal skill
is the ability to work well with a diversity of people. Basis on which human relations are built.
Performance
is the extent to which expectations or objectives have been met.
The goal of Human Relations
is to create a win-win situation by satisfying employee needs while achieving organizational objectives.
Behavior
is what people do and say
Organizational behavior
it is based on a robust foundation of scientific theory and research. Mainly based on psychology and sociology
Win Win situation
occurs when the organization and the employees both get what they want.
Robert Owen
real father of personal administration in the 1920's
Total Person Approach
realizes that an organization employs the whole person, not just his or her job skills.
Hawthorne effect
refers to an increase in performance caused by the special attention given to employees, rather than tangible changes in the work.
intrapersonal skills
skills that are within the individual and include characteristics such as personality, attitudes, self-concept, and integrity. Basis on which careers grow.
The psychological contract
the shared expectations between people
Douglas Mcgregor
who published theory x and theory y in the 1960's