Human Resource Quiz

A conflict arose in a work team. The issue was relatively minor, but temporarily disruptive; the goal is to restore team harmony. Which conflict management approach fits best in this situation? Avoidance Accommodation Compromise Command

Accommodation

Guidelines for handling an employee dismissal interview include all of the following except: Use a neutral location, not the managers office Prepare in advance; have the final paycheck ready. Allow plenty of time for the individual to discuss the situation Tell the employee what to do next

Allow plenty of time for the individual to discuss the situation

Which statement best describes features of the alternative work scheduling arrangement flextime? An employee works longer days to complete 40 hours of work in fewer than five days The employee uses technology to perform work and link with the organization from home An employee regularly works less than the standard full-time 40-hour week An employee is able to choose start and departure times as long as core hours are covered

An employee is able to choose start and departure times as long as core hours are covered

The ethical principle that recognizes an employee's need for a voice in the workplace is: Autonomy Justice Fair labor standard Equal employment opportunity

Autonomy

Especially where protected health information is involved, background checks of potential job candidates must be carefully checked to avoid _______________. Issues of validity and reliability Negligent hiring Ethical violations Discrimination

Negligent hiring

Your organization contracts with an outside vendor firm to provide coding services; employees of this firm work remotely from locations in the US. This is an example of _______________. Offshoring Outsourcing Job sharing Telecommuting

Outsourcing

In a revenue cycle process, the same tasks are handled by several workers; each worker completes all steps in the process, working independently. The method of organizing work use is which of the following? Serial work division Parallel work division Processing Benchmarking

Parallel work division

By law, which category of employee is excluded from participation in an employee union bargaining unit? Staff Nonexempt Clinical Supervisory

Supervisory

Disciplinary action following a sequence starting with verbal warning for first offense of minor severity is consistent with a _______________. Grievance process System of progressive penalties Performance appraisal system Collective bargaining

System of progressive penalties

Which of these federal laws gave states the right to enact right-to-work laws prohibiting forced union membership as a condition of employment? Taft-Hartley Act National Labor Relations Act States Right Act Worker Adjustment and Retraining Notification Act

Taft-Hartley Act

Which of the following is true of downsizing versus a layoff? Management intends to recall employees when work becomes available again The no-work situation is expected to be temporary The size of the workforce is permanently reduced There is less impact on employee morale

The size of the workforce is permanently reduced

This Act applies to all employers with 15 or more employees and prohibits employment decisions based on an individual's race, color, religion, sex, or national origin. Title VII of the Civil Rights Act of 1967 Race Discrimination in Employment Act of 1967 Fair Labor Standards Act National Labor Relations Act

Title VII of the Civil Rights Act of 1967

You research the performance of HIM staff at other organizations as published in literature and use the information to develop performance standards for your staff. Which method did you use? Work measurement Outsourcing Work distribution Benchmarking

Benchmarking

Advantages of a structured job interview include all of the following EXCEPT: Answers to questions can be scored and compared across candidates Questions are job-related based on job analysis Candidate is encouraged to talk, volunteer information not related to the job Legally defensible

Candidate is encouraged to talk, volunteer information not related to the job

A conflict occurred within a work unit. On investigation, it appears that an individual has violated workplace policy. Which of the following would be the best approach to conflict management in this situation? Avoidance Accommodation Compromise Command

Command

In a job analysis, action-oriented statements known as _______________ identify measurable knowledge, skills, abilities or other characteristics required to perform the job. Duties Specifications Performance standards Competencies

Competencies

Which is a disadvantage of internal recruiting? Candidate is known to the organization Promotion from within can hurt morale Can be more costly Creates another position to fill

Creates another position to fill

Establishment of training objectives is part of which step in the ADDIE model? Analyze Design Develop Implement

Design

Which statement best describes employees who are covered under the Family and Medical Leave Act of 1993? Any employee of a public agency or private firm Employees of a public agency or private firm employing 50 or more employees working in 20 or more weeks of a calendar year Employees of a public agency or private firm employing 50 or more employees working in 20 or more weeks of a calendar year; eligible employees have worked at least 12 months Female employees of a public agency or private firm employing 50 or more employees working in 20 or more weeks of a calendar year; eligible employees have worked at least 12 months

Employees of a public agency or private firm employing 50 or more employees working in 20 or more weeks of a calendar year; eligible employees have worked at least 12 months

The ADA of 1990 prohibits which of the following? All employers from discriminating against qualified disabled applicants Employers with 15 or more workers from discriminating against qualified disabled applicants All employers from making reasonable accommodations Employers with 15 or more workers from discriminating against employees in racial and ethnic minority groups

Employers with 15 or more workers from discriminating against qualified disabled applicants

As the director of health information management, Ms. Jones is expected to work the hours needed to keep her department running and is not entitled to overtime pay. Under the Fair Labor Standards Act, Ms. Jones would be classified as _______________. Nonexempt Exempt Covered Protected

Exempt

Which of the following is the legal term for a workplace setting in which intimidating and abusive conduct that interferes with an employee's job takes place? Discrimination Sexual harassment Hostile work environment Unsafe work environment

Hostile work environment

A job advertisement for a clinical documentation integrity coordinator shows that a bachelor's degree is required of a candidate for the position. This educational requirement is a _______________. Job specification Performance standard Competency Job description

Job specification

The Age Discrimination in Employment Act of 1967 prohibits age discrimination against job applicants or workers age ____ and older. 30 40 50 60

40

As a supervisor in the HIM department, your hospital's employees have been approached by a local union representative. Which of the following represents fair labor practice on the part of management during a union organizing effort? Threaten loss of job, reduced hours, or discipline based on employees' union vote Interrogate employees regarding their union views or vote Promise promotions, pay raises, or other benefits to influence union support Voice your professional opinion on the value of a union

Voice your professional opinion on the value of a union

The law requires organizations of more than 100 employees to provide at least 60-days advance notice of a workforce layoff or downsizing. Right-to-work Act Worker Adjustment and Retraining Notification Act Taft-Hartley Act National Labor Relations Act

Worker adjustment and Retraining Notification Act

As a manager of your unit, you stay connected to HIM data and employment trends in order to assist top management of your organization in making decisions about what positions are needed. You are engaged in _______________. Job analysis Workforce planning Workflow analysis Recruitment

Workforce planning