I-05:P3
When delivering feedback following an observation of staff work performance, making staff feel like they are part of a constructive process is aided by
Inviting staff to ask any questions they have about the feedback
Informal monitoring
May increase staff's respect for supervisors if done frequently Often occurs briefly while in the area doing other activities Requires no data collection tools all of the above
Performance feedback is likely to impact staff work performance due to
Rule-governed behavior
Staff are typically more amenable to being monitored when
They are greeted politely by the observer before observation starts They are informed that they will be monitored and told why Feedback is provided before the next opportunity to perform All of the above
Staff are typically more amendable to being monitored when
They are greeted politely by the observer before the observation starts
When delivering feedback immediately following an observation of staff work performance, you should
acknowledge the items upon which staff performed well
Supervisors can emphasize a cooperative effort for the benefit of the client when giving corrective feedback to staff by
communicating their feedback with staff privately
Staff are typically more amendable to being monitored when
corrective feedback is provided before the next opportunity to preform
Covert (secret) monitoring
is not advised, due to the discontentment that results
If a supervisee becomes argumentative or defensive with the supervisor over the feedback he is receiving on his work performance, the supervisor should
listen, make empathic statements, and continue with the session
Informal monitoring
may increase staff's respect for supervisors if done frequently
Staff reactivity to being monitored can be reduced by
monitoring at unpredictable times and intervals
Staff reactivity to being monitored can be reduced by
monitoring at unpredictable times and intervals monitoring frequently conduction unexpected "return" monitoring sessions all of the above
Staff reactivity to being monitored can be reduced by
monitoring frequently
Performance feedback is likely to impact staff work performance due to
negative reinforcement positive reinforcement *Rule-governed behavior All of the above
Research indicates that when supervisors monitor staff performance, they should take into consideration which factors?
objectivity and consistency when more than one person does the monitoring
When delivering feedback immediately following an observation of staff work performance, you should avoid
pointing out the areas that need improvement
Performance feedback
should be provided immediately whenever possible
Research indicates that when supervisors monitor staff performance, they should take into consideration which factors?
staff dissatisfaction with being monitored
Research indicates that when supervisors monitor staff performance, they should take into consideration which factors?
staff dissatisfaction with being monitored objectivity and consistency when more than one person does the monitoring Staff reactivity to being observed all of the above
Staff are typically more amenable to being monitored when
they are informed that they will be monitored and told why
