I-05:P3

When delivering feedback following an observation of staff work performance, making staff feel like they are part of a constructive process is aided by

Inviting staff to ask any questions they have about the feedback

Informal monitoring

May increase staff's respect for supervisors if done frequently Often occurs briefly while in the area doing other activities Requires no data collection tools all of the above

Performance feedback is likely to impact staff work performance due to

Rule-governed behavior

Staff are typically more amenable to being monitored when

They are greeted politely by the observer before observation starts They are informed that they will be monitored and told why Feedback is provided before the next opportunity to perform All of the above

Staff are typically more amendable to being monitored when

They are greeted politely by the observer before the observation starts

When delivering feedback immediately following an observation of staff work performance, you should

acknowledge the items upon which staff performed well

Supervisors can emphasize a cooperative effort for the benefit of the client when giving corrective feedback to staff by

communicating their feedback with staff privately

Staff are typically more amendable to being monitored when

corrective feedback is provided before the next opportunity to preform

Covert (secret) monitoring

is not advised, due to the discontentment that results

If a supervisee becomes argumentative or defensive with the supervisor over the feedback he is receiving on his work performance, the supervisor should

listen, make empathic statements, and continue with the session

Informal monitoring

may increase staff's respect for supervisors if done frequently

Staff reactivity to being monitored can be reduced by

monitoring at unpredictable times and intervals

Staff reactivity to being monitored can be reduced by

monitoring at unpredictable times and intervals monitoring frequently conduction unexpected "return" monitoring sessions all of the above

Staff reactivity to being monitored can be reduced by

monitoring frequently

Performance feedback is likely to impact staff work performance due to

negative reinforcement positive reinforcement *Rule-governed behavior All of the above

Research indicates that when supervisors monitor staff performance, they should take into consideration which factors?

objectivity and consistency when more than one person does the monitoring

When delivering feedback immediately following an observation of staff work performance, you should avoid

pointing out the areas that need improvement

Performance feedback

should be provided immediately whenever possible

Research indicates that when supervisors monitor staff performance, they should take into consideration which factors?

staff dissatisfaction with being monitored

Research indicates that when supervisors monitor staff performance, they should take into consideration which factors?

staff dissatisfaction with being monitored objectivity and consistency when more than one person does the monitoring Staff reactivity to being observed all of the above

Staff are typically more amenable to being monitored when

they are informed that they will be monitored and told why