IBM Chapter 7 & 8 Test Review

At Fox End, people are grouped together in departments by common skills and work activities, including a sales department and a production department. This is an example of vertical functional approach.

True

For companies to operate effectively the amount of centralization or decentralization should fit the firm's strategy.

True

In the unfreezing step, participants must be made aware of problems and be willing to change.

True

Mergers/acquisitions, organizational decline/revitalization, and conflict management are the three types of current problems the organizational development managers face.

True

Organizational change refers to the adoption of a new idea or behavior by an organization.

True

Organizational development involves the application of behavioral science techniques to improve an organization's effectiveness and success.

True

Service firm's include banks, hotels, and law firms.

True

The acceptance of mistakes, the freedom to discuss ideas, and the assignment of non-specialists to problems are characteristics of creative organizations or departments.

True

The ambidextrous approach means incorporating structures and processes that are appropriate for both the creative impulse and for the systemic implementation of innovations.

True

The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change.

True

The confusion and frustration caused by the dual chain of command is a major problem of the matrix structure.

True

The disparity between actual and desired performance levels is the need for change.

True

The distinctive feature of the project manager position is that the person is not a member of one of the department's being coordinated.

True

The framework in which the organization defines how tasks are divided, resources are deployed, and departments are coordinated is called organizational structure.

True

The horizontal linkage model is increasingly important in a high-pressure business environment that requires rapidly developing and commercializing products and services.

True

The pure functional structure is appropriate for achieving internal efficiency goals in a stable environment.

True

Traditional views of organizational design recommended a span of management of about 7 to 10 subordinates per manager.

True

Training is one of the most frequently used approaches to changing people's mindsets.

True

Two possible tactics for overcoming resistance to change are coercion and negotiation.

True

Which of the following structures works best in an uncertain organizational environment?

a horizontal structure

Which of the following is a characteristic of the large-group intervention model?

addresses the entire system

Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be:

ambidextrous

Which of the following provides a safe-harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?

an idea incubator

Creative organizations:

are loosely structured.

Sandbox Sally's, Inc. is making some changes to the work schedules of its employees. Some of the employees are not happy with the changes. As their manager, Harry tells them that they can accept it or leave. What approach to change implementation is Harry using?

coercion

When trying to overcome resistance to change, which of the following approaches is best suited when change is technical?

communication

Innovative Creations Corporation is designed along functional lines. New product development is very slow and the process is plagued by many problems. One of the problems is that the people in marketing never communicate with the people in production. This is an example of poor

coordination

Artful Innovations Inc. operates with open channels of communication and an established suggestion system that encourages brainstorming and freewheeling discussions. Artful Innovations can best be described as a

creative organization

With a(n) _____ strategy, the organization attempts to develop innovative products unique to the market.

differentiation

For the compact disc industry, the advent of MP3 technology can best be described as what type of innovation?

disruptive innovation

____ is NOT a type of current problem that organizational development can help address?

diversification

Stephanie works in one of the seven research and development departments at Tara's Terrace, Inc. This would suggest that Tara's Terrace has a:

divisional structure

The functional, _____, and ____ are traditional approaches that rely on the chain of command to define departmental groupings in reporting relationships along the hierarchy.

divisional;matrix

Louise works in the manufacturing department at Ice Sculptures. The work in Louise's department is low in task specialization. As a result, Louise:

does a variety of tasks and activities

The horizontal linkage model is best applied to an:

environment that requires speed

Organ Rentals Corporation has been having numerous problems. Communication across departments is poor and decisions are backing up at the top of the organization. Organ Rentals uses a ____ structure.

functional

Which of the following structures is most consistent with a strategy of stability?

functional structure

Makai's Marketing Mix (MMM) does not use its resources wisely. The employees at MMM spend too much time in meetings and not enough time focusing on the task at hand. MMM's management should consider changing the organizational structure from ____ to ____.

horizontal;vertical

Ashley has average technical skills but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas. Ashley is an excellent example of an

idea champion

____ schedule materials to arrive at a company just as they are needed on the production line.

just-in-time inventory systems

After every quarterly board meeting, Bernice's Bracelets, Inc. announces big changes. They usually do not follow through on these changes. What is causing this lack of enthusiasm?

lack of understanding and trust

Which of the following is typically NOT considered a staff department?

manufacturing

Swift Move Facilities manufacturers two different bicycle models. The company produces a high volume of products using standardized production runs. The company does very little product customization. Swift Move uses what type of technology structure?

mass production

Before implementing new changes in work schedules, Trudy's Trinkets works with the union to ensure a smooth transition. What approach to change is this company using?

negotiation

The _____ delineates the chain of command, indicates departmental tasks and how they fit together, and provides order and logic for the organization.

organizational chart

The ____ approach is the most appropriate when users have the power to resist the proposed change.

participation

Jurgen is one of several middle managers sent to training courses on leadership skills. Through this effort, the organization is attempting:

people change

Flash Card Inc. recently underwent a significant company-wide change that involved revision of its manufacturing and leadership processes. The result of this was a stronger emphasis on horizontal coordination. This level of change is referred to as:

reengineering

Cyrus's Resort has proposed some major structural changes within their organization. Some of the employees fear that they will lose power with the changes. They begin voicing resistance to the changes. What barrier to change are they exhibiting?

self-interest

_____ is characterized by intangible outputs.

service technology

"The Brain" is a permanent secret group within one of the nation's largest auto manufacturers. Members of this Elite group focus intently on developing new and Innovative automobile technologies. "The Brain" can best be described as a:

skunkwork

____ departments include all of those that provide specialized skills in support of ____ departments.

staff;line

Which of the following factors is NOT associated with larger span of control?

subordinates are located at various locations

Jacob, a customer service representative for AB Retailers, has seven levels of management between himself and the company's CEO. In contrast, his friend Rhonda, a customer service representative for YZ Retailers, has only four levels of management between her and the company CEO. Compared to YZ, Jacob's company has what type of organizational structure?

tall

Which of the following is a contemporary approach to structural design in departmentalization?

teams

Aspects of both functional and divisional structures simultaneously in the same part of the organization are combined in the virtual network approach.

False

Certainty in the environment is usually associated with decentralization.

False

Collaboration refers to the managerial task of adjusting and synchronizing the diverse activities among the different individuals and apartments.

False

Confrontation, authoritarianism, and discipline exploration are characteristics of the creative individual.

False

In the divisional approach, coordination across divisions is great where as coordination within divisions is often poor.

False

Lack of trust is perhaps the biggest obstacle to organizational change.

False

Organizing defines what to do while strategy defines how to do it.

False

People change starts with training everyone in the organization.

False

Quick response to external changes is an advantage of vertical functional structure.

False

Reengineering basically means preserving the past by establishing the sequence of activities by how work was done.

False

Restraining forces can be thought of as problems or opportunities that provide motivation for change within the organization.

False

Survey feedback enhances the cohesiveness and success of organizational groups and teams.

False

The functional structure is appropriate when the primary goal is innovation and flexibility.

False

The idea in the large group intervention is to get a sample of people who may have an interest in the organization, gather perspectives from the selected parts of the system, and allow the sample to create a collective future.

False

The principle of unity of command suggests that employees in an organization should be held accountable to multiple supervisors.

False

The trend in recent years has been toward narrower spans of control as a way to facilitate delegation.

False

When an organization uses a differentiation strategy, if you were right it strives for internal efficiency.

False

High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group that would discuss problems and opportunities, and would gather perspectives on changes that need to take place within the company. High-Low Productions is utilizing which of the following?

Large group intervention

According to Fast Company, in 2013, ____ was ranked as the World's Most Innovative Company.

Nike

Rebecca works for a company that has clearly defined lines of authority. Each employee knows that he or she has authority and responsibility for a distinct set of tasks. Employees are also aware of the company's reporting structure as well as successive management levels all the way to the top. Rebecca's company follows which principle?

Scalar principle

A change agent is an OD specialist who performs a systematic diagnosis of the organization and identifies work-related problems.

True

A person who sees the need for and champions productive change within the organization is called an idea champion.

True

An idea incubator is an in-house program that provides a safe-harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

True

All of the following are advantages of a divisional structure, EXCEPT:

there is little duplication of services across divisions

The matrix structure violates which of the following principles of management?

unity of command

Walt works for a large company. Recently, his organization began to contract out such functions as training, engineering, and computer service. This approach is consistent with a _____ structure.

virtual network